Educatecustomerrenters protectpersonal itemsin their home,car, storage unitOffer PHAduring adocumentrequestTranscribeyour PHAoffer andshare it withthe teamThank acustomer forbundling theirAuto andHome with usAsk whotheycurrentlyhave forHO/RentersOffer PHAon acancelrequestCallerrequestsPHA quoteon their ownsend emailandencourageonline quoteshare anexample ofwhat PHAcoversAdvise thecustomer wehandle theescrow processfor themOffer PHA toan EmeraldlevelcustomerMake PHAoffer beforesharingupdated billamountoffer PHAon salesquotetransferPHA to anycaller –your choice!Quote theMulti-PolicyDiscountOffer PHAon a duedatechangeTransferon firstpolicytermOffer PHAto any caller– yourchoice!Ask if they useProgressive app,for HO/Rentersquotes or transferto experttransferfor a PHAquoteFree!transferon apolicyreviewGet atransferbefore lunchand post inteam chatAsk Customerwhen the lasttime theyquoted PHAwith usPlant theseed inbeginningof callEducatecustomerrenters protectpersonal itemsin their home,car, storage unitOffer PHAduring adocumentrequestTranscribeyour PHAoffer andshare it withthe teamThank acustomer forbundling theirAuto andHome with usAsk whotheycurrentlyhave forHO/RentersOffer PHAon acancelrequestCallerrequestsPHA quoteon their ownsend emailandencourageonline quoteshare anexample ofwhat PHAcoversAdvise thecustomer wehandle theescrow processfor themOffer PHA toan EmeraldlevelcustomerMake PHAoffer beforesharingupdated billamountoffer PHAon salesquotetransferPHA to anycaller –your choice!Quote theMulti-PolicyDiscountOffer PHAon a duedatechangeTransferon firstpolicytermOffer PHAto any caller– yourchoice!Ask if they useProgressive app,for HO/Rentersquotes or transferto experttransferfor a PHAquoteFree!transferon apolicyreviewGet atransferbefore lunchand post inteam chatAsk Customerwhen the lasttime theyquoted PHAwith usPlant theseed inbeginningof call

PHA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer renters protect personal items in their home, car, storage unit
  2. Offer PHA during a document request
  3. Transcribe your PHA offer and share it with the team
  4. Thank a customer for bundling their Auto and Home with us
  5. Ask who they currently have for HO/Renters
  6. Offer PHA on a cancel request
  7. Caller requests PHA quote on their own
  8. send email and encourage online quote
  9. share an example of what PHA covers
  10. Advise the customer we handle the escrow process for them
  11. Offer PHA to an Emerald level customer
  12. Make PHA offer before sharing updated bill amount
  13. offer PHA on sales quote
  14. transfer PHA to any caller – your choice!
  15. Quote the Multi-Policy Discount
  16. Offer PHA on a due date change
  17. Transfer on first policy term
  18. Offer PHA to any caller – your choice!
  19. Ask if they use Progressive app, for HO/Renters quotes or transfer to expert
  20. transfer for a PHA quote
  21. Free!
  22. transfer on a policy review
  23. Get a transfer before lunch and post in team chat
  24. Ask Customer when the last time they quoted PHA with us
  25. Plant the seed in beginning of call