(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Offer PHA during a document request
O-offer PHA on sales quote
B-Educate customer renters protect personal items in their home, car, storage unit
N-Transfer on first policy term
O-Advise the customer we handle the escrow process for them
N-Quote the Multi-Policy Discount
O-Offer PHA to any caller – your choice!
O-transfer for a PHA quote
G-Thank a customer for bundling their Auto and Home with us
G-Transcribe your PHA offer and share it with the team
G-Offer PHA on a cancel request
N-Offer PHA on a due date change
B-Plant the seed in beginning of call
I-send email and encourage online quote
G-transfer PHA to any caller – your choice!
O-Ask who they currently have for HO/Renters
I-transfer on a policy review
N-Make PHA offer before sharing updated bill amount
I-Offer PHA to an Emerald level customer
G-Ask Customer when the last time they quoted PHA with us
N-Free!
B-Get a transfer before lunch and post in team chat
B-Ask if they use Progressive app, for HO/Renters quotes or transfer to expert