(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-Transcribe your PHA offer and share it with the team
O-offer PHA on sales quote
B-Offer PHA during a document request
B-Get a transfer before lunch and post in team chat
I-share an example of what PHA covers
O-Advise the customer we handle the escrow process for them
G-Ask Customer when the last time they quoted PHA with us
G-Offer PHA on a cancel request
I-send email and encourage online quote
O-Ask who they currently have for HO/Renters
N-Make PHA offer before sharing updated bill amount
N-Offer PHA on a due date change
N-Free!
I-transfer on a policy review
O-Offer PHA to any caller – your choice!
N-Transfer on first policy term
N-Quote the Multi-Policy Discount
O-transfer for a PHA quote
I-Caller requests PHA quote on their own
B-Plant the seed in beginning of call
I-Offer PHA to an Emerald level customer
B-Educate customer renters protect personal items in their home, car, storage unit
G-transfer PHA to any caller – your choice!
G-Thank a customer for bundling their Auto and Home with us
B-Ask if they use Progressive app, for HO/Renters quotes or transfer to expert