“ColdTransfer”"I'd like tospeak to amanager""Did youofferpaymentdate change""HuddleCancelled"“Customerwants:‘Support forChristmas’"I wasn’taware ofCRAimpact"“I&EWrong/notchecked”"Nonprioritydebt is overDeficit"“Can youescalatethis?”"I have been aNatWestcustomer for 25years andnever missed apayment“Systemis runningslow”"Microphoneissues""Can I havesomefigures forSol Please"“Passwordresetrequest”“Customersays: ‘Ispoke tosomeonealready’”“That’s anC&I EOTor notEOT yet”“Team chat:‘Anyonefree forReferral?”"What solpassword""Customerhasaccountsacrossbrands""Haven'treceivedP/W""No rehabMOS call"“Can Iget a TMauth”"What doyou mean,you don't dopaymentholidays?"Free!“I'veFrozen”"GR/ SCextension"“Whyisn’t thisworking?”“working 2– 3 emailsfor sameaccount”"Raisedor inflatea bubble"“ColdTransfer”"I'd like tospeak to amanager""Did youofferpaymentdate change""HuddleCancelled"“Customerwants:‘Support forChristmas’"I wasn’taware ofCRAimpact"“I&EWrong/notchecked”"Nonprioritydebt is overDeficit"“Can youescalatethis?”"I have been aNatWestcustomer for 25years andnever missed apayment“Systemis runningslow”"Microphoneissues""Can I havesomefigures forSol Please"“Passwordresetrequest”“Customersays: ‘Ispoke tosomeonealready’”“That’s anC&I EOTor notEOT yet”“Team chat:‘Anyonefree forReferral?”"What solpassword""Customerhasaccountsacrossbrands""Haven'treceivedP/W""No rehabMOS call"“Can Iget a TMauth”"What doyou mean,you don't dopaymentholidays?"Free!“I'veFrozen”"GR/ SCextension"“Whyisn’t thisworking?”“working 2– 3 emailsfor sameaccount”"Raisedor inflatea bubble"

FA and EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Cold Transfer”
  2. "I'd like to speak to a manager"
  3. "Did you offer payment date change"
  4. "Huddle Cancelled"
  5. “Customer wants: ‘Support for Christmas’
  6. "I wasn’t aware of CRA impact"
  7. “I&E Wrong/ not checked”
  8. "Non priority debt is over Deficit"
  9. “Can you escalate this?”
  10. "I have been a NatWest customer for 25 years and never missed a payment
  11. “System is running slow”
  12. "Microphone issues"
  13. "Can I have some figures for Sol Please"
  14. “Password reset request”
  15. “Customer says: ‘I spoke to someone already’”
  16. “That’s an C&I EOT or not EOT yet”
  17. “Team chat: ‘Anyone free for Referral?”
  18. "What sol password"
  19. "Customer has accounts across brands"
  20. "Haven't received P/W"
  21. "No rehab MOS call"
  22. “Can I get a TM auth”
  23. "What do you mean, you don't do payment holidays?"
  24. Free!
  25. “I've Frozen”
  26. "GR/ SC extension"
  27. “Why isn’t this working?”
  28. “working 2 – 3 emails for same account”
  29. "Raised or inflate a bubble"