“I'veFrozen”“Passwordresetrequest”“Whyisn’t thisworking?”“Can Iget a TMauth”"Haven'treceivedP/W"“Team chat:‘Anyonefree forReferral?”“ColdTransfer”"Customerhasaccountsacrossbrands""Raisedor inflatea bubble""Microphoneissues""I wasn’taware ofCRAimpact""I have been aNatWestcustomer for 25years andnever missed apayment“Can youescalatethis?”"Did youofferpaymentdate change"“That’s anC&I EOTor notEOT yet”"What solpassword"“working 2– 3 emailsfor sameaccount”"What doyou mean,you don't dopaymentholidays?""GR/ SCextension"“I&EWrong/notchecked”“Customerwants:‘Support forChristmas’"HuddleCancelled""No rehabMOS call"Free!"Can I havesomefigures forSol Please""I'd like tospeak to amanager""Nonprioritydebt is overDeficit"“Systemis runningslow”“Customersays: ‘Ispoke tosomeonealready’”“I'veFrozen”“Passwordresetrequest”“Whyisn’t thisworking?”“Can Iget a TMauth”"Haven'treceivedP/W"“Team chat:‘Anyonefree forReferral?”“ColdTransfer”"Customerhasaccountsacrossbrands""Raisedor inflatea bubble""Microphoneissues""I wasn’taware ofCRAimpact""I have been aNatWestcustomer for 25years andnever missed apayment“Can youescalatethis?”"Did youofferpaymentdate change"“That’s anC&I EOTor notEOT yet”"What solpassword"“working 2– 3 emailsfor sameaccount”"What doyou mean,you don't dopaymentholidays?""GR/ SCextension"“I&EWrong/notchecked”“Customerwants:‘Support forChristmas’"HuddleCancelled""No rehabMOS call"Free!"Can I havesomefigures forSol Please""I'd like tospeak to amanager""Nonprioritydebt is overDeficit"“Systemis runningslow”“Customersays: ‘Ispoke tosomeonealready’”

FA and EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I've Frozen”
  2. “Password reset request”
  3. “Why isn’t this working?”
  4. “Can I get a TM auth”
  5. "Haven't received P/W"
  6. “Team chat: ‘Anyone free for Referral?”
  7. “Cold Transfer”
  8. "Customer has accounts across brands"
  9. "Raised or inflate a bubble"
  10. "Microphone issues"
  11. "I wasn’t aware of CRA impact"
  12. "I have been a NatWest customer for 25 years and never missed a payment
  13. “Can you escalate this?”
  14. "Did you offer payment date change"
  15. “That’s an C&I EOT or not EOT yet”
  16. "What sol password"
  17. “working 2 – 3 emails for same account”
  18. "What do you mean, you don't do payment holidays?"
  19. "GR/ SC extension"
  20. “I&E Wrong/ not checked”
  21. “Customer wants: ‘Support for Christmas’
  22. "Huddle Cancelled"
  23. "No rehab MOS call"
  24. Free!
  25. "Can I have some figures for Sol Please"
  26. "I'd like to speak to a manager"
  27. "Non priority debt is over Deficit"
  28. “System is running slow”
  29. “Customer says: ‘I spoke to someone already’”