"What doyou mean,you don't dopaymentholidays?"“Team chat:‘Anyonefree forReferral?”“Customerwants:‘Support forChristmas’"No rehabMOS call"“Systemis runningslow”“Customersays: ‘Ispoke tosomeonealready’”“Can Iget a TMauth”"I wasn’taware ofCRAimpact""Can I havesomefigures forSol Please"“Can youescalatethis?”“That’s anC&I EOTor notEOT yet”"Microphoneissues"“working 2– 3 emailsfor sameaccount”Free!“Whyisn’t thisworking?”"Haven'treceivedP/W""Raisedor inflatea bubble"“I'veFrozen”"What solpassword""Customerhasaccountsacrossbrands"“I&EWrong/notchecked”“ColdTransfer”"HuddleCancelled""Nonprioritydebt is overDeficit""I have been aNatWestcustomer for 25years andnever missed apayment"I'd like tospeak to amanager""Did youofferpaymentdate change"“Passwordresetrequest”"GR/ SCextension""What doyou mean,you don't dopaymentholidays?"“Team chat:‘Anyonefree forReferral?”“Customerwants:‘Support forChristmas’"No rehabMOS call"“Systemis runningslow”“Customersays: ‘Ispoke tosomeonealready’”“Can Iget a TMauth”"I wasn’taware ofCRAimpact""Can I havesomefigures forSol Please"“Can youescalatethis?”“That’s anC&I EOTor notEOT yet”"Microphoneissues"“working 2– 3 emailsfor sameaccount”Free!“Whyisn’t thisworking?”"Haven'treceivedP/W""Raisedor inflatea bubble"“I'veFrozen”"What solpassword""Customerhasaccountsacrossbrands"“I&EWrong/notchecked”“ColdTransfer”"HuddleCancelled""Nonprioritydebt is overDeficit""I have been aNatWestcustomer for 25years andnever missed apayment"I'd like tospeak to amanager""Did youofferpaymentdate change"“Passwordresetrequest”"GR/ SCextension"

FA and EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What do you mean, you don't do payment holidays?"
  2. “Team chat: ‘Anyone free for Referral?”
  3. “Customer wants: ‘Support for Christmas’
  4. "No rehab MOS call"
  5. “System is running slow”
  6. “Customer says: ‘I spoke to someone already’”
  7. “Can I get a TM auth”
  8. "I wasn’t aware of CRA impact"
  9. "Can I have some figures for Sol Please"
  10. “Can you escalate this?”
  11. “That’s an C&I EOT or not EOT yet”
  12. "Microphone issues"
  13. “working 2 – 3 emails for same account”
  14. Free!
  15. “Why isn’t this working?”
  16. "Haven't received P/W"
  17. "Raised or inflate a bubble"
  18. “I've Frozen”
  19. "What sol password"
  20. "Customer has accounts across brands"
  21. “I&E Wrong/ not checked”
  22. “Cold Transfer”
  23. "Huddle Cancelled"
  24. "Non priority debt is over Deficit"
  25. "I have been a NatWest customer for 25 years and never missed a payment
  26. "I'd like to speak to a manager"
  27. "Did you offer payment date change"
  28. “Password reset request”
  29. "GR/ SC extension"