"What doyou mean,you don't dopaymentholidays?"“I'veFrozen”“Systemis runningslow”“Can youescalatethis?”"Can I havesomefigures forSol Please""I wasn’taware ofCRAimpact"“Passwordresetrequest”"No rehabMOS call"“Customerwants:‘Support forChristmas’“I&EWrong/notchecked”"Microphoneissues""Did youofferpaymentdate change""Raisedor inflatea bubble"“Whyisn’t thisworking?”"What solpassword"“Can Iget a TMauth”“working 2– 3 emailsfor sameaccount”"I'd like tospeak to amanager"Free!"Customerhasaccountsacrossbrands""Nonprioritydebt is overDeficit""GR/ SCextension""Haven'treceivedP/W"“Customersays: ‘Ispoke tosomeonealready’”"HuddleCancelled"“That’s anC&I EOTor notEOT yet”"I have been aNatWestcustomer for 25years andnever missed apayment“Team chat:‘Anyonefree forReferral?”“ColdTransfer”"What doyou mean,you don't dopaymentholidays?"“I'veFrozen”“Systemis runningslow”“Can youescalatethis?”"Can I havesomefigures forSol Please""I wasn’taware ofCRAimpact"“Passwordresetrequest”"No rehabMOS call"“Customerwants:‘Support forChristmas’“I&EWrong/notchecked”"Microphoneissues""Did youofferpaymentdate change""Raisedor inflatea bubble"“Whyisn’t thisworking?”"What solpassword"“Can Iget a TMauth”“working 2– 3 emailsfor sameaccount”"I'd like tospeak to amanager"Free!"Customerhasaccountsacrossbrands""Nonprioritydebt is overDeficit""GR/ SCextension""Haven'treceivedP/W"“Customersays: ‘Ispoke tosomeonealready’”"HuddleCancelled"“That’s anC&I EOTor notEOT yet”"I have been aNatWestcustomer for 25years andnever missed apayment“Team chat:‘Anyonefree forReferral?”“ColdTransfer”

FA and EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What do you mean, you don't do payment holidays?"
  2. “I've Frozen”
  3. “System is running slow”
  4. “Can you escalate this?”
  5. "Can I have some figures for Sol Please"
  6. "I wasn’t aware of CRA impact"
  7. “Password reset request”
  8. "No rehab MOS call"
  9. “Customer wants: ‘Support for Christmas’
  10. “I&E Wrong/ not checked”
  11. "Microphone issues"
  12. "Did you offer payment date change"
  13. "Raised or inflate a bubble"
  14. “Why isn’t this working?”
  15. "What sol password"
  16. “Can I get a TM auth”
  17. “working 2 – 3 emails for same account”
  18. "I'd like to speak to a manager"
  19. Free!
  20. "Customer has accounts across brands"
  21. "Non priority debt is over Deficit"
  22. "GR/ SC extension"
  23. "Haven't received P/W"
  24. “Customer says: ‘I spoke to someone already’”
  25. "Huddle Cancelled"
  26. “That’s an C&I EOT or not EOT yet”
  27. "I have been a NatWest customer for 25 years and never missed a payment
  28. “Team chat: ‘Anyone free for Referral?”
  29. “Cold Transfer”