“I&EWrong/notchecked”"I'd like tospeak to amanager""What solpassword"“Can Iget a TMauth”"No rehabMOS call"“Customerwants:‘Support forChristmas’“Whyisn’t thisworking?”“Can youescalatethis?”"Haven'treceivedP/W"“ColdTransfer”"What doyou mean,you don't dopaymentholidays?"“I'veFrozen”"HuddleCancelled"“Systemis runningslow”“Passwordresetrequest”"Did youofferpaymentdate change""Can I havesomefigures forSol Please""Raisedor inflatea bubble""Microphoneissues"“Team chat:‘Anyonefree forReferral?”"I wasn’taware ofCRAimpact"“That’s anC&I EOTor notEOT yet”“Customersays: ‘Ispoke tosomeonealready’”"GR/ SCextension"Free!“working 2– 3 emailsfor sameaccount”"Nonprioritydebt is overDeficit""I have been aNatWestcustomer for 25years andnever missed apayment"Customerhasaccountsacrossbrands"“I&EWrong/notchecked”"I'd like tospeak to amanager""What solpassword"“Can Iget a TMauth”"No rehabMOS call"“Customerwants:‘Support forChristmas’“Whyisn’t thisworking?”“Can youescalatethis?”"Haven'treceivedP/W"“ColdTransfer”"What doyou mean,you don't dopaymentholidays?"“I'veFrozen”"HuddleCancelled"“Systemis runningslow”“Passwordresetrequest”"Did youofferpaymentdate change""Can I havesomefigures forSol Please""Raisedor inflatea bubble""Microphoneissues"“Team chat:‘Anyonefree forReferral?”"I wasn’taware ofCRAimpact"“That’s anC&I EOTor notEOT yet”“Customersays: ‘Ispoke tosomeonealready’”"GR/ SCextension"Free!“working 2– 3 emailsfor sameaccount”"Nonprioritydebt is overDeficit""I have been aNatWestcustomer for 25years andnever missed apayment"Customerhasaccountsacrossbrands"

FA and EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I&E Wrong/ not checked”
  2. "I'd like to speak to a manager"
  3. "What sol password"
  4. “Can I get a TM auth”
  5. "No rehab MOS call"
  6. “Customer wants: ‘Support for Christmas’
  7. “Why isn’t this working?”
  8. “Can you escalate this?”
  9. "Haven't received P/W"
  10. “Cold Transfer”
  11. "What do you mean, you don't do payment holidays?"
  12. “I've Frozen”
  13. "Huddle Cancelled"
  14. “System is running slow”
  15. “Password reset request”
  16. "Did you offer payment date change"
  17. "Can I have some figures for Sol Please"
  18. "Raised or inflate a bubble"
  19. "Microphone issues"
  20. “Team chat: ‘Anyone free for Referral?”
  21. "I wasn’t aware of CRA impact"
  22. “That’s an C&I EOT or not EOT yet”
  23. “Customer says: ‘I spoke to someone already’”
  24. "GR/ SC extension"
  25. Free!
  26. “working 2 – 3 emails for same account”
  27. "Non priority debt is over Deficit"
  28. "I have been a NatWest customer for 25 years and never missed a payment
  29. "Customer has accounts across brands"