"Haven'treceivedP/W""GR/ SCextension"“Passwordresetrequest”"I wasn’taware ofCRAimpact""I'd like tospeak to amanager"“Customersays: ‘Ispoke tosomeonealready’”"What solpassword""What doyou mean,you don't dopaymentholidays?"“working 2– 3 emailsfor sameaccount”"Microphoneissues""I have been aNatWestcustomer for 25years andnever missed apayment“I&EWrong/notchecked”"Nonprioritydebt is overDeficit""Customerhasaccountsacrossbrands"“Can Iget a TMauth”“Team chat:‘Anyonefree forReferral?”"Did youofferpaymentdate change"“ColdTransfer”“Whyisn’t thisworking?”“I'veFrozen”"Raisedor inflatea bubble"“Can youescalatethis?”"No rehabMOS call"Free!"Can I havesomefigures forSol Please"“Systemis runningslow”“That’s anC&I EOTor notEOT yet”"HuddleCancelled"“Customerwants:‘Support forChristmas’"Haven'treceivedP/W""GR/ SCextension"“Passwordresetrequest”"I wasn’taware ofCRAimpact""I'd like tospeak to amanager"“Customersays: ‘Ispoke tosomeonealready’”"What solpassword""What doyou mean,you don't dopaymentholidays?"“working 2– 3 emailsfor sameaccount”"Microphoneissues""I have been aNatWestcustomer for 25years andnever missed apayment“I&EWrong/notchecked”"Nonprioritydebt is overDeficit""Customerhasaccountsacrossbrands"“Can Iget a TMauth”“Team chat:‘Anyonefree forReferral?”"Did youofferpaymentdate change"“ColdTransfer”“Whyisn’t thisworking?”“I'veFrozen”"Raisedor inflatea bubble"“Can youescalatethis?”"No rehabMOS call"Free!"Can I havesomefigures forSol Please"“Systemis runningslow”“That’s anC&I EOTor notEOT yet”"HuddleCancelled"“Customerwants:‘Support forChristmas’

FA and EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Haven't received P/W"
  2. "GR/ SC extension"
  3. “Password reset request”
  4. "I wasn’t aware of CRA impact"
  5. "I'd like to speak to a manager"
  6. “Customer says: ‘I spoke to someone already’”
  7. "What sol password"
  8. "What do you mean, you don't do payment holidays?"
  9. “working 2 – 3 emails for same account”
  10. "Microphone issues"
  11. "I have been a NatWest customer for 25 years and never missed a payment
  12. “I&E Wrong/ not checked”
  13. "Non priority debt is over Deficit"
  14. "Customer has accounts across brands"
  15. “Can I get a TM auth”
  16. “Team chat: ‘Anyone free for Referral?”
  17. "Did you offer payment date change"
  18. “Cold Transfer”
  19. “Why isn’t this working?”
  20. “I've Frozen”
  21. "Raised or inflate a bubble"
  22. “Can you escalate this?”
  23. "No rehab MOS call"
  24. Free!
  25. "Can I have some figures for Sol Please"
  26. “System is running slow”
  27. “That’s an C&I EOT or not EOT yet”
  28. "Huddle Cancelled"
  29. “Customer wants: ‘Support for Christmas’