"Nonprioritydebt is overDeficit""Customerhasaccountsacrossbrands"“Can Iget a TMauth”“I&EWrong/notchecked”“I'veFrozen”"Haven'treceivedP/W""What doyou mean,you don't dopaymentholidays?"“Team chat:‘Anyonefree forReferral?”“Whyisn’t thisworking?”"Microphoneissues""No rehabMOS call""Can I havesomefigures forSol Please"“Systemis runningslow”“Passwordresetrequest”“Can youescalatethis?”“working 2– 3 emailsfor sameaccount”“Customersays: ‘Ispoke tosomeonealready’”"What solpassword"Free!"GR/ SCextension""Did youofferpaymentdate change""HuddleCancelled"“Customerwants:‘Support forChristmas’"I'd like tospeak to amanager""I have been aNatWestcustomer for 25years andnever missed apayment"Raisedor inflatea bubble""I wasn’taware ofCRAimpact"“ColdTransfer”“That’s anC&I EOTor notEOT yet”"Nonprioritydebt is overDeficit""Customerhasaccountsacrossbrands"“Can Iget a TMauth”“I&EWrong/notchecked”“I'veFrozen”"Haven'treceivedP/W""What doyou mean,you don't dopaymentholidays?"“Team chat:‘Anyonefree forReferral?”“Whyisn’t thisworking?”"Microphoneissues""No rehabMOS call""Can I havesomefigures forSol Please"“Systemis runningslow”“Passwordresetrequest”“Can youescalatethis?”“working 2– 3 emailsfor sameaccount”“Customersays: ‘Ispoke tosomeonealready’”"What solpassword"Free!"GR/ SCextension""Did youofferpaymentdate change""HuddleCancelled"“Customerwants:‘Support forChristmas’"I'd like tospeak to amanager""I have been aNatWestcustomer for 25years andnever missed apayment"Raisedor inflatea bubble""I wasn’taware ofCRAimpact"“ColdTransfer”“That’s anC&I EOTor notEOT yet”

FA and EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Non priority debt is over Deficit"
  2. "Customer has accounts across brands"
  3. “Can I get a TM auth”
  4. “I&E Wrong/ not checked”
  5. “I've Frozen”
  6. "Haven't received P/W"
  7. "What do you mean, you don't do payment holidays?"
  8. “Team chat: ‘Anyone free for Referral?”
  9. “Why isn’t this working?”
  10. "Microphone issues"
  11. "No rehab MOS call"
  12. "Can I have some figures for Sol Please"
  13. “System is running slow”
  14. “Password reset request”
  15. “Can you escalate this?”
  16. “working 2 – 3 emails for same account”
  17. “Customer says: ‘I spoke to someone already’”
  18. "What sol password"
  19. Free!
  20. "GR/ SC extension"
  21. "Did you offer payment date change"
  22. "Huddle Cancelled"
  23. “Customer wants: ‘Support for Christmas’
  24. "I'd like to speak to a manager"
  25. "I have been a NatWest customer for 25 years and never missed a payment
  26. "Raised or inflate a bubble"
  27. "I wasn’t aware of CRA impact"
  28. “Cold Transfer”
  29. “That’s an C&I EOT or not EOT yet”