“Team chat:‘Anyonefree forReferral?”"GR/ SCextension""HuddleCancelled"“I'veFrozen”"No rehabMOS call""Microphoneissues""I have been aNatWestcustomer for 25years andnever missed apayment"Haven'treceivedP/W""Raisedor inflatea bubble"“working 2– 3 emailsfor sameaccount”“ColdTransfer”“Can youescalatethis?”“That’s anC&I EOTor notEOT yet”"Did youofferpaymentdate change"“I&EWrong/notchecked”"I'd like tospeak to amanager"“Can Iget a TMauth”“Customerwants:‘Support forChristmas’“Systemis runningslow”“Customersays: ‘Ispoke tosomeonealready’”"Nonprioritydebt is overDeficit""What doyou mean,you don't dopaymentholidays?"“Whyisn’t thisworking?”"What solpassword""Customerhasaccountsacrossbrands""I wasn’taware ofCRAimpact"“Passwordresetrequest”"Can I havesomefigures forSol Please"Free!“Team chat:‘Anyonefree forReferral?”"GR/ SCextension""HuddleCancelled"“I'veFrozen”"No rehabMOS call""Microphoneissues""I have been aNatWestcustomer for 25years andnever missed apayment"Haven'treceivedP/W""Raisedor inflatea bubble"“working 2– 3 emailsfor sameaccount”“ColdTransfer”“Can youescalatethis?”“That’s anC&I EOTor notEOT yet”"Did youofferpaymentdate change"“I&EWrong/notchecked”"I'd like tospeak to amanager"“Can Iget a TMauth”“Customerwants:‘Support forChristmas’“Systemis runningslow”“Customersays: ‘Ispoke tosomeonealready’”"Nonprioritydebt is overDeficit""What doyou mean,you don't dopaymentholidays?"“Whyisn’t thisworking?”"What solpassword""Customerhasaccountsacrossbrands""I wasn’taware ofCRAimpact"“Passwordresetrequest”"Can I havesomefigures forSol Please"Free!

FA & EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Team chat: ‘Anyone free for Referral?”
  2. "GR/ SC extension"
  3. "Huddle Cancelled"
  4. “I've Frozen”
  5. "No rehab MOS call"
  6. "Microphone issues"
  7. "I have been a NatWest customer for 25 years and never missed a payment
  8. "Haven't received P/W"
  9. "Raised or inflate a bubble"
  10. “working 2 – 3 emails for same account”
  11. “Cold Transfer”
  12. “Can you escalate this?”
  13. “That’s an C&I EOT or not EOT yet”
  14. "Did you offer payment date change"
  15. “I&E Wrong/ not checked”
  16. "I'd like to speak to a manager"
  17. “Can I get a TM auth”
  18. “Customer wants: ‘Support for Christmas’
  19. “System is running slow”
  20. “Customer says: ‘I spoke to someone already’”
  21. "Non priority debt is over Deficit"
  22. "What do you mean, you don't do payment holidays?"
  23. “Why isn’t this working?”
  24. "What sol password"
  25. "Customer has accounts across brands"
  26. "I wasn’t aware of CRA impact"
  27. “Password reset request”
  28. "Can I have some figures for Sol Please"
  29. Free!