"Microphoneissues"“Customersays: ‘Ispoke tosomeonealready’”“Can Iget a TMauth”“Whyisn’t thisworking?”"I have been aNatWestcustomer for 25years andnever missed apayment"GR/ SCextension""No rehabMOS call"“Customerwants:‘Support forChristmas’"HuddleCancelled""I wasn’taware ofCRAimpact"“Can youescalatethis?”“I'veFrozen”"Raisedor inflatea bubble"Free!"Nonprioritydebt is overDeficit""Haven'treceivedP/W"“I&EWrong/notchecked”“ColdTransfer”“Passwordresetrequest”"Did youofferpaymentdate change""What doyou mean,you don't dopaymentholidays?""What solpassword"“That’s anC&I EOTor notEOT yet”"Customerhasaccountsacrossbrands"“Team chat:‘Anyonefree forReferral?”“Systemis runningslow”“working 2– 3 emailsfor sameaccount”"Can I havesomefigures forSol Please""I'd like tospeak to amanager""Microphoneissues"“Customersays: ‘Ispoke tosomeonealready’”“Can Iget a TMauth”“Whyisn’t thisworking?”"I have been aNatWestcustomer for 25years andnever missed apayment"GR/ SCextension""No rehabMOS call"“Customerwants:‘Support forChristmas’"HuddleCancelled""I wasn’taware ofCRAimpact"“Can youescalatethis?”“I'veFrozen”"Raisedor inflatea bubble"Free!"Nonprioritydebt is overDeficit""Haven'treceivedP/W"“I&EWrong/notchecked”“ColdTransfer”“Passwordresetrequest”"Did youofferpaymentdate change""What doyou mean,you don't dopaymentholidays?""What solpassword"“That’s anC&I EOTor notEOT yet”"Customerhasaccountsacrossbrands"“Team chat:‘Anyonefree forReferral?”“Systemis runningslow”“working 2– 3 emailsfor sameaccount”"Can I havesomefigures forSol Please""I'd like tospeak to amanager"

FA & EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Microphone issues"
  2. “Customer says: ‘I spoke to someone already’”
  3. “Can I get a TM auth”
  4. “Why isn’t this working?”
  5. "I have been a NatWest customer for 25 years and never missed a payment
  6. "GR/ SC extension"
  7. "No rehab MOS call"
  8. “Customer wants: ‘Support for Christmas’
  9. "Huddle Cancelled"
  10. "I wasn’t aware of CRA impact"
  11. “Can you escalate this?”
  12. “I've Frozen”
  13. "Raised or inflate a bubble"
  14. Free!
  15. "Non priority debt is over Deficit"
  16. "Haven't received P/W"
  17. “I&E Wrong/ not checked”
  18. “Cold Transfer”
  19. “Password reset request”
  20. "Did you offer payment date change"
  21. "What do you mean, you don't do payment holidays?"
  22. "What sol password"
  23. “That’s an C&I EOT or not EOT yet”
  24. "Customer has accounts across brands"
  25. “Team chat: ‘Anyone free for Referral?”
  26. “System is running slow”
  27. “working 2 – 3 emails for same account”
  28. "Can I have some figures for Sol Please"
  29. "I'd like to speak to a manager"