“Customerwants:‘Support forChristmas’"Can I havesomefigures forSol Please""GR/ SCextension""HuddleCancelled""I wasn’taware ofCRAimpact"“Whyisn’t thisworking?”"No rehabMOS call""Microphoneissues"“Can youescalatethis?”“That’s anC&I EOTor notEOT yet”“Systemis runningslow”"I'd like tospeak to amanager""Raisedor inflatea bubble""Customerhasaccountsacrossbrands"Free!“Team chat:‘Anyonefree forReferral?”“Customersays: ‘Ispoke tosomeonealready’”"What doyou mean,you don't dopaymentholidays?"“Passwordresetrequest”“working 2– 3 emailsfor sameaccount”“Can Iget a TMauth”"Nonprioritydebt is overDeficit"“ColdTransfer”"Haven'treceivedP/W""Did youofferpaymentdate change""I have been aNatWestcustomer for 25years andnever missed apayment"What solpassword"“I'veFrozen”“I&EWrong/notchecked”“Customerwants:‘Support forChristmas’"Can I havesomefigures forSol Please""GR/ SCextension""HuddleCancelled""I wasn’taware ofCRAimpact"“Whyisn’t thisworking?”"No rehabMOS call""Microphoneissues"“Can youescalatethis?”“That’s anC&I EOTor notEOT yet”“Systemis runningslow”"I'd like tospeak to amanager""Raisedor inflatea bubble""Customerhasaccountsacrossbrands"Free!“Team chat:‘Anyonefree forReferral?”“Customersays: ‘Ispoke tosomeonealready’”"What doyou mean,you don't dopaymentholidays?"“Passwordresetrequest”“working 2– 3 emailsfor sameaccount”“Can Iget a TMauth”"Nonprioritydebt is overDeficit"“ColdTransfer”"Haven'treceivedP/W""Did youofferpaymentdate change""I have been aNatWestcustomer for 25years andnever missed apayment"What solpassword"“I'veFrozen”“I&EWrong/notchecked”

FA & EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Customer wants: ‘Support for Christmas’
  2. "Can I have some figures for Sol Please"
  3. "GR/ SC extension"
  4. "Huddle Cancelled"
  5. "I wasn’t aware of CRA impact"
  6. “Why isn’t this working?”
  7. "No rehab MOS call"
  8. "Microphone issues"
  9. “Can you escalate this?”
  10. “That’s an C&I EOT or not EOT yet”
  11. “System is running slow”
  12. "I'd like to speak to a manager"
  13. "Raised or inflate a bubble"
  14. "Customer has accounts across brands"
  15. Free!
  16. “Team chat: ‘Anyone free for Referral?”
  17. “Customer says: ‘I spoke to someone already’”
  18. "What do you mean, you don't do payment holidays?"
  19. “Password reset request”
  20. “working 2 – 3 emails for same account”
  21. “Can I get a TM auth”
  22. "Non priority debt is over Deficit"
  23. “Cold Transfer”
  24. "Haven't received P/W"
  25. "Did you offer payment date change"
  26. "I have been a NatWest customer for 25 years and never missed a payment
  27. "What sol password"
  28. “I've Frozen”
  29. “I&E Wrong/ not checked”