"Did youofferpaymentdate change"“Whyisn’t thisworking?”“That’s anC&I EOTor notEOT yet”“Passwordresetrequest”“I'veFrozen”"Raisedor inflatea bubble""I'd like tospeak to amanager""Nonprioritydebt is overDeficit"“working 2– 3 emailsfor sameaccount”"I have been aNatWestcustomer for 25years andnever missed apayment"Can I havesomefigures forSol Please"“ColdTransfer”"HuddleCancelled"“Can youescalatethis?”"No rehabMOS call""What solpassword""What doyou mean,you don't dopaymentholidays?""Customerhasaccountsacrossbrands"“I&EWrong/notchecked”Free!"GR/ SCextension"“Customerwants:‘Support forChristmas’"Microphoneissues"“Systemis runningslow”"I wasn’taware ofCRAimpact"“Can Iget a TMauth”“Customersays: ‘Ispoke tosomeonealready’”"Haven'treceivedP/W"“Team chat:‘Anyonefree forReferral?”"Did youofferpaymentdate change"“Whyisn’t thisworking?”“That’s anC&I EOTor notEOT yet”“Passwordresetrequest”“I'veFrozen”"Raisedor inflatea bubble""I'd like tospeak to amanager""Nonprioritydebt is overDeficit"“working 2– 3 emailsfor sameaccount”"I have been aNatWestcustomer for 25years andnever missed apayment"Can I havesomefigures forSol Please"“ColdTransfer”"HuddleCancelled"“Can youescalatethis?”"No rehabMOS call""What solpassword""What doyou mean,you don't dopaymentholidays?""Customerhasaccountsacrossbrands"“I&EWrong/notchecked”Free!"GR/ SCextension"“Customerwants:‘Support forChristmas’"Microphoneissues"“Systemis runningslow”"I wasn’taware ofCRAimpact"“Can Iget a TMauth”“Customersays: ‘Ispoke tosomeonealready’”"Haven'treceivedP/W"“Team chat:‘Anyonefree forReferral?”

FA & EOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Did you offer payment date change"
  2. “Why isn’t this working?”
  3. “That’s an C&I EOT or not EOT yet”
  4. “Password reset request”
  5. “I've Frozen”
  6. "Raised or inflate a bubble"
  7. "I'd like to speak to a manager"
  8. "Non priority debt is over Deficit"
  9. “working 2 – 3 emails for same account”
  10. "I have been a NatWest customer for 25 years and never missed a payment
  11. "Can I have some figures for Sol Please"
  12. “Cold Transfer”
  13. "Huddle Cancelled"
  14. “Can you escalate this?”
  15. "No rehab MOS call"
  16. "What sol password"
  17. "What do you mean, you don't do payment holidays?"
  18. "Customer has accounts across brands"
  19. “I&E Wrong/ not checked”
  20. Free!
  21. "GR/ SC extension"
  22. “Customer wants: ‘Support for Christmas’
  23. "Microphone issues"
  24. “System is running slow”
  25. "I wasn’t aware of CRA impact"
  26. “Can I get a TM auth”
  27. “Customer says: ‘I spoke to someone already’”
  28. "Haven't received P/W"
  29. “Team chat: ‘Anyone free for Referral?”