ConsistentMotivationResultFlexibilityImmediateUtilizationSincerityImpressionsCareerNegotiationEncounterCompensationsCommunicationEmpowermentTruthfulImprovementResolutionCustomerEmpathyTransactionPatienceBehaviourMemorableTechnologyRecoveryReputationCentricBoundariesResponsiveMistakesFeedbackRealityFailureRemoteParadoxRelationshipComposedEmpowerLoyaltyInteractionConsistentMotivationResultFlexibilityImmediateUtilizationSincerityImpressionsCareerNegotiationEncounterCompensationsCommunicationEmpowermentTruthfulImprovementResolutionCustomerEmpathyTransactionPatienceBehaviourMemorableTechnologyRecoveryReputationCentricBoundariesResponsiveMistakesFeedbackRealityFailureRemoteParadoxRelationshipComposedEmpowerLoyaltyInteraction

MANAGING SERVICE ENCOUNTERS AND SERVICE RECOVERY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consistent
  2. Motivation
  3. Result
  4. Flexibility
  5. Immediate
  6. Utilization
  7. Sincerity
  8. Impressions
  9. Career
  10. Negotiation
  11. Encounter
  12. Compensations
  13. Communication
  14. Empowerment
  15. Truthful
  16. Improvement
  17. Resolution
  18. Customer
  19. Empathy
  20. Transaction
  21. Patience
  22. Behaviour
  23. Memorable
  24. Technology
  25. Recovery
  26. Reputation
  27. Centric
  28. Boundaries
  29. Responsive
  30. Mistakes
  31. Feedback
  32. Reality
  33. Failure
  34. Remote
  35. Paradox
  36. Relationship
  37. Composed
  38. Empower
  39. Loyalty
  40. Interaction