EmpowermentComposedLoyaltyParadoxEncounterImmediateFlexibilityUtilizationMotivationBehaviourTruthfulTechnologyBoundariesEmpathyMemorableNegotiationTransactionImprovementPatienceRelationshipResponsiveImpressionsConsistentCentricRealityResultCustomerInteractionFeedbackEmpowerRecoveryRemoteReputationFailureCareerResolutionCommunicationMistakesSincerityCompensationsEmpowermentComposedLoyaltyParadoxEncounterImmediateFlexibilityUtilizationMotivationBehaviourTruthfulTechnologyBoundariesEmpathyMemorableNegotiationTransactionImprovementPatienceRelationshipResponsiveImpressionsConsistentCentricRealityResultCustomerInteractionFeedbackEmpowerRecoveryRemoteReputationFailureCareerResolutionCommunicationMistakesSincerityCompensations

MANAGING SERVICE ENCOUNTERS AND SERVICE RECOVERY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empowerment
  2. Composed
  3. Loyalty
  4. Paradox
  5. Encounter
  6. Immediate
  7. Flexibility
  8. Utilization
  9. Motivation
  10. Behaviour
  11. Truthful
  12. Technology
  13. Boundaries
  14. Empathy
  15. Memorable
  16. Negotiation
  17. Transaction
  18. Improvement
  19. Patience
  20. Relationship
  21. Responsive
  22. Impressions
  23. Consistent
  24. Centric
  25. Reality
  26. Result
  27. Customer
  28. Interaction
  29. Feedback
  30. Empower
  31. Recovery
  32. Remote
  33. Reputation
  34. Failure
  35. Career
  36. Resolution
  37. Communication
  38. Mistakes
  39. Sincerity
  40. Compensations