FeedbackParadoxNegotiationEmpathyResultConsistentCustomerInteractionLoyaltyFlexibilityResolutionRemoteUtilizationMemorableSincerityMistakesCareerRelationshipBoundariesEmpowermentRecoveryRealityImmediateReputationMotivationEmpowerCompensationsResponsiveComposedTruthfulBehaviourTransactionImpressionsCommunicationEncounterFailurePatienceCentricTechnologyImprovementFeedbackParadoxNegotiationEmpathyResultConsistentCustomerInteractionLoyaltyFlexibilityResolutionRemoteUtilizationMemorableSincerityMistakesCareerRelationshipBoundariesEmpowermentRecoveryRealityImmediateReputationMotivationEmpowerCompensationsResponsiveComposedTruthfulBehaviourTransactionImpressionsCommunicationEncounterFailurePatienceCentricTechnologyImprovement

MANAGING SERVICE ENCOUNTERS AND SERVICE RECOVERY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Feedback
  2. Paradox
  3. Negotiation
  4. Empathy
  5. Result
  6. Consistent
  7. Customer
  8. Interaction
  9. Loyalty
  10. Flexibility
  11. Resolution
  12. Remote
  13. Utilization
  14. Memorable
  15. Sincerity
  16. Mistakes
  17. Career
  18. Relationship
  19. Boundaries
  20. Empowerment
  21. Recovery
  22. Reality
  23. Immediate
  24. Reputation
  25. Motivation
  26. Empower
  27. Compensations
  28. Responsive
  29. Composed
  30. Truthful
  31. Behaviour
  32. Transaction
  33. Impressions
  34. Communication
  35. Encounter
  36. Failure
  37. Patience
  38. Centric
  39. Technology
  40. Improvement