(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a client ask if they have to bring pet in for medication refill
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Schedule 2 dentals for the same client
Have a client ask for the direct number to a clinic
Recommend a puppy/kitten s/n package to 3 clients
Have an owner tell you they are going to be late
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Schedule pets with coordinating names
Use the "HEARTS" method to de-escalate an upset client
Have someone ask about vouchers or discounts
Schedule 2 S/Ns for 3 clients.
Client forfeits a deposit
Schedule a Dallas/Fort Worth Free S/N
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Have a client compliment you
Give walk in vaccination hours to 10 clients.
A client tells you a personal story.
Look up records for 5 pets
Have someone try to schedule a vaccine appointment.
Book 15 appointments before noon
Fill out 3 “thank you” notes to teammates
Book 5 dental appoinments.
Inform 5 clients of our wellness special.
Educate 5 clients on our Feral Cat program.
Customer changes mind when asked for the deposit
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Book an appointment and end the call in 3 mins or less
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Inform 3 clients on how to obtain a copy of records
