(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have an owner tell you they are going to be late
Educate 5 clients on our Feral Cat program.
Fill out 3 “thank you” notes to teammates
Book an appointment and end the call in 3 mins or less
Recommend a puppy/kitten s/n package to 3 clients
Client doesn’t know dogs weight
Customer changes mind when asked for the deposit
Inform 5 clients of our wellness special.
Book 5 dental appoinments.
Book 15 appointments before noon
Schedule 2 S/Ns for 3 clients.
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Schedule pets with coordinating names
Make/Take 50 calls
Have a client compliment you
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Have a client ask if they have to bring pet in for medication refill
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Look up records for 5 pets
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Schedule a Dallas/Fort Worth Free S/N
Inform 3 clients on how to obtain a copy of records
Client forfeits a deposit
Have someone ask about vouchers or discounts
Have a client ask for the direct number to a clinic
Use the "HEARTS" method to de-escalate an upset client
A client tells you a personal story.
Give walk in vaccination hours to 10 clients.
Have someone try to schedule a vaccine appointment.
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
