Have aclientcomplimentyouCustomerchangesmind whenasked for thedepositClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Fill out 3“thank you”notes toteammatesMake/Take50 callsHavesomeone tryto schedulea vaccineappointment.Look uprecordsfor 5 petsHave a clientask if they haveto bring pet infor medicationrefillA clienttells you apersonalstory.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Havesomeoneask aboutvouchers ordiscountsUse the"HEARTS"method to de-escalate anupset clientSchedule2 S/Ns for3 clients.Schedule 2dentals forthe sameclientBook 5 dentalappoinments.Clientforfeits adepositEducate 5clients onour Feral Catprogram.Clientdoesn’tknow dogsweightSchedulepets withcoordinatingnamesRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Have anowner tellyou they aregoing to belateRecommendapuppy/kittens/n packageto 3 clientsHave a clientask for thedirectnumber to aclinicBook 15appointmentsbefore noonInform 3clients onhow to obtaina copy ofrecordsInform 5clients ofour wellnessspecial.Schedule aDallas/FortWorth FreeS/NGive walk invaccinationhours to 10clients.Book anappointmentand end thecall in 3 minsor lessHave aclientcomplimentyouCustomerchangesmind whenasked for thedepositClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Fill out 3“thank you”notes toteammatesMake/Take50 callsHavesomeone tryto schedulea vaccineappointment.Look uprecordsfor 5 petsHave a clientask if they haveto bring pet infor medicationrefillA clienttells you apersonalstory.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Havesomeoneask aboutvouchers ordiscountsUse the"HEARTS"method to de-escalate anupset clientSchedule2 S/Ns for3 clients.Schedule 2dentals forthe sameclientBook 5 dentalappoinments.Clientforfeits adepositEducate 5clients onour Feral Catprogram.Clientdoesn’tknow dogsweightSchedulepets withcoordinatingnamesRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Have anowner tellyou they aregoing to belateRecommendapuppy/kittens/n packageto 3 clientsHave a clientask for thedirectnumber to aclinicBook 15appointmentsbefore noonInform 3clients onhow to obtaina copy ofrecordsInform 5clients ofour wellnessspecial.Schedule aDallas/FortWorth FreeS/NGive walk invaccinationhours to 10clients.Book anappointmentand end thecall in 3 minsor less

TCAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a client compliment you
  2. Customer changes mind when asked for the deposit
  3. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  4. Fill out 3 “thank you” notes to teammates
  5. Make/Take 50 calls
  6. Have someone try to schedule a vaccine appointment.
  7. Look up records for 5 pets
  8. Have a client ask if they have to bring pet in for medication refill
  9. A client tells you a personal story.
  10. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  11. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  12. Have someone ask about vouchers or discounts
  13. Use the "HEARTS" method to de-escalate an upset client
  14. Schedule 2 S/Ns for 3 clients.
  15. Schedule 2 dentals for the same client
  16. Book 5 dental appoinments.
  17. Client forfeits a deposit
  18. Educate 5 clients on our Feral Cat program.
  19. Client doesn’t know dogs weight
  20. Schedule pets with coordinating names
  21. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  22. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  23. Have an owner tell you they are going to be late
  24. Recommend a puppy/kitten s/n package to 3 clients
  25. Have a client ask for the direct number to a clinic
  26. Book 15 appointments before noon
  27. Inform 3 clients on how to obtain a copy of records
  28. Inform 5 clients of our wellness special.
  29. Schedule a Dallas/Fort Worth Free S/N
  30. Give walk in vaccination hours to 10 clients.
  31. Book an appointment and end the call in 3 mins or less