(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make/Take 50 calls
Educate 5 clients on our Feral Cat program.
Fill out 3 “thank you” notes to teammates
Client doesn’t know dogs weight
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Recommend a puppy/kitten s/n package to 3 clients
Give walk in vaccination hours to 10 clients.
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Schedule pets with coordinating names
Customer changes mind when asked for the deposit
Inform 5 clients of our wellness special.
Schedule a Dallas/Fort Worth Free S/N
Book 15 appointments before noon
Schedule 2 S/Ns for 3 clients.
Client forfeits a deposit
Have an owner tell you they are going to be late
Have a client ask if they have to bring pet in for medication refill
Have someone ask about vouchers or discounts
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Have someone try to schedule a vaccine appointment.
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Use the "HEARTS" method to de-escalate an upset client
Book 5 dental appoinments.
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Have a client ask for the direct number to a clinic
A client tells you a personal story.
Have a client compliment you
Book an appointment and end the call in 3 mins or less
Look up records for 5 pets
Inform 3 clients on how to obtain a copy of records
