(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Give walk in vaccination hours to 10 clients.
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Schedule 2 dentals for the same client
Client doesn’t know dogs weight
Use the "HEARTS" method to de-escalate an upset client
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Book an appointment and end the call in 3 mins or less
Have someone try to schedule a vaccine appointment.
Book 5 dental appoinments.
Recommend a puppy/kitten s/n package to 3 clients
Inform 3 clients on how to obtain a copy of records
Have a client ask for the direct number to a clinic
Schedule 2 S/Ns for 3 clients.
Have a client ask if they have to bring pet in for medication refill
Have someone ask about vouchers or discounts
Make/Take 50 calls
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
