(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Inform 5 clients of our wellness special.
Fill out 3 “thank you” notes to teammates
Have someone ask about vouchers or discounts
Customer changes mind when asked for the deposit
Book 15 appointments before noon
Have an owner tell you they are going to be late
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Have someone try to schedule a vaccine appointment.
Give walk in vaccination hours to 10 clients.
Book an appointment and end the call in 3 mins or less
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Schedule 2 dentals for the same client
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Educate 5 clients on our Feral Cat program.
A client tells you a personal story.
Inform 3 clients on how to obtain a copy of records
Use the "HEARTS" method to de-escalate an upset client
Make/Take 50 calls
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Schedule a Dallas/Fort Worth Free S/N
Schedule pets with coordinating names
Have a client ask for the direct number to a clinic
Schedule 2 S/Ns for 3 clients.
Client doesn’t know dogs weight
Have a client compliment you
Book 5 dental appoinments.
Look up records for 5 pets
Have a client ask if they have to bring pet in for medication refill
