Have anowner tellyou they aregoing to belateEducate 5clients onour Feral Catprogram.Schedule2 S/Ns for3 clients.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)A clienttells you apersonalstory.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Inform 5clients ofour wellnessspecial.Schedule 2dentals forthe sameclientHave aclientcomplimentyouClientdoesn’tknow dogsweightMake/Take50 callsLook uprecordsfor 5 petsSchedulepets withcoordinatingnamesBook 5 dentalappoinments.Customerchangesmind whenasked for thedepositHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Recommendapuppy/kittens/n packageto 3 clientsFill out 3“thank you”notes toteammatesBook anappointmentand end thecall in 3 minsor lessInform 3clients onhow to obtaina copy ofrecordsBook 15appointmentsbefore noonRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClientforfeits adepositGive walk invaccinationhours to 10clients.Use the"HEARTS"method to de-escalate anupset clientHave a clientask if they haveto bring pet infor medicationrefillSchedule aDallas/FortWorth FreeS/NHavesomeone tryto schedulea vaccineappointment.Havesomeoneask aboutvouchers ordiscountsHave a clientask for thedirectnumber to aclinicClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Have anowner tellyou they aregoing to belateEducate 5clients onour Feral Catprogram.Schedule2 S/Ns for3 clients.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)A clienttells you apersonalstory.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Inform 5clients ofour wellnessspecial.Schedule 2dentals forthe sameclientHave aclientcomplimentyouClientdoesn’tknow dogsweightMake/Take50 callsLook uprecordsfor 5 petsSchedulepets withcoordinatingnamesBook 5 dentalappoinments.Customerchangesmind whenasked for thedepositHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Recommendapuppy/kittens/n packageto 3 clientsFill out 3“thank you”notes toteammatesBook anappointmentand end thecall in 3 minsor lessInform 3clients onhow to obtaina copy ofrecordsBook 15appointmentsbefore noonRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClientforfeits adepositGive walk invaccinationhours to 10clients.Use the"HEARTS"method to de-escalate anupset clientHave a clientask if they haveto bring pet infor medicationrefillSchedule aDallas/FortWorth FreeS/NHavesomeone tryto schedulea vaccineappointment.Havesomeoneask aboutvouchers ordiscountsHave a clientask for thedirectnumber to aclinicClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.

TCAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have an owner tell you they are going to be late
  2. Educate 5 clients on our Feral Cat program.
  3. Schedule 2 S/Ns for 3 clients.
  4. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  5. A client tells you a personal story.
  6. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  7. Inform 5 clients of our wellness special.
  8. Schedule 2 dentals for the same client
  9. Have a client compliment you
  10. Client doesn’t know dogs weight
  11. Make/Take 50 calls
  12. Look up records for 5 pets
  13. Schedule pets with coordinating names
  14. Book 5 dental appoinments.
  15. Customer changes mind when asked for the deposit
  16. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  17. Recommend a puppy/kitten s/n package to 3 clients
  18. Fill out 3 “thank you” notes to teammates
  19. Book an appointment and end the call in 3 mins or less
  20. Inform 3 clients on how to obtain a copy of records
  21. Book 15 appointments before noon
  22. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  23. Client forfeits a deposit
  24. Give walk in vaccination hours to 10 clients.
  25. Use the "HEARTS" method to de-escalate an upset client
  26. Have a client ask if they have to bring pet in for medication refill
  27. Schedule a Dallas/Fort Worth Free S/N
  28. Have someone try to schedule a vaccine appointment.
  29. Have someone ask about vouchers or discounts
  30. Have a client ask for the direct number to a clinic
  31. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.