Schedule 2dentals forthe sameclientA clienttells you apersonalstory.Havesomeone tryto schedulea vaccineappointment.Schedule aDallas/FortWorth FreeS/NEducate 5clients onour Feral Catprogram.Inform 5clients ofour wellnessspecial.Book 15appointmentsbefore noonHave a clientask if they haveto bring pet infor medicationrefillCustomerchangesmind whenasked for thedepositSchedulepets withcoordinatingnamesClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Client doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Have a clientask for thedirectnumber to aclinicRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughBook 5 dentalappoinments.Give walk invaccinationhours to 10clients.Schedule2 S/Ns for3 clients.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Use the"HEARTS"method to de-escalate anupset clientClientdoesn’tknow dogsweightFill out 3“thank you”notes toteammatesRecommendapuppy/kittens/n packageto 3 clientsMake/Take50 callsClientforfeits adepositInform 3clients onhow to obtaina copy ofrecordsHavesomeoneask aboutvouchers ordiscountsLook uprecordsfor 5 petsHave anowner tellyou they aregoing to belateBook anappointmentand end thecall in 3 minsor lessHave aclientcomplimentyouSchedule 2dentals forthe sameclientA clienttells you apersonalstory.Havesomeone tryto schedulea vaccineappointment.Schedule aDallas/FortWorth FreeS/NEducate 5clients onour Feral Catprogram.Inform 5clients ofour wellnessspecial.Book 15appointmentsbefore noonHave a clientask if they haveto bring pet infor medicationrefillCustomerchangesmind whenasked for thedepositSchedulepets withcoordinatingnamesClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Client doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Have a clientask for thedirectnumber to aclinicRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughBook 5 dentalappoinments.Give walk invaccinationhours to 10clients.Schedule2 S/Ns for3 clients.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Use the"HEARTS"method to de-escalate anupset clientClientdoesn’tknow dogsweightFill out 3“thank you”notes toteammatesRecommendapuppy/kittens/n packageto 3 clientsMake/Take50 callsClientforfeits adepositInform 3clients onhow to obtaina copy ofrecordsHavesomeoneask aboutvouchers ordiscountsLook uprecordsfor 5 petsHave anowner tellyou they aregoing to belateBook anappointmentand end thecall in 3 minsor lessHave aclientcomplimentyou

TCAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. Schedule 2 dentals for the same client
  2. A client tells you a personal story.
  3. Have someone try to schedule a vaccine appointment.
  4. Schedule a Dallas/Fort Worth Free S/N
  5. Educate 5 clients on our Feral Cat program.
  6. Inform 5 clients of our wellness special.
  7. Book 15 appointments before noon
  8. Have a client ask if they have to bring pet in for medication refill
  9. Customer changes mind when asked for the deposit
  10. Schedule pets with coordinating names
  11. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  12. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  13. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  14. Have a client ask for the direct number to a clinic
  15. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  16. Book 5 dental appoinments.
  17. Give walk in vaccination hours to 10 clients.
  18. Schedule 2 S/Ns for 3 clients.
  19. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  20. Use the "HEARTS" method to de-escalate an upset client
  21. Client doesn’t know dogs weight
  22. Fill out 3 “thank you” notes to teammates
  23. Recommend a puppy/kitten s/n package to 3 clients
  24. Make/Take 50 calls
  25. Client forfeits a deposit
  26. Inform 3 clients on how to obtain a copy of records
  27. Have someone ask about vouchers or discounts
  28. Look up records for 5 pets
  29. Have an owner tell you they are going to be late
  30. Book an appointment and end the call in 3 mins or less
  31. Have a client compliment you