(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Book an appointment and end the call in 3 mins or less
Have someone try to schedule a vaccine appointment.
Use the "HEARTS" method to de-escalate an upset client
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Inform 5 clients of our wellness special.
Book 15 appointments before noon
Make/Take 50 calls
Recommend a puppy/kitten s/n package to 3 clients
Schedule pets with coordinating names
Have a client compliment you
Give walk in vaccination hours to 10 clients.
Inform 3 clients on how to obtain a copy of records
Schedule a Dallas/Fort Worth Free S/N
Have a client ask for the direct number to a clinic
A client tells you a personal story.
Book 5 dental appoinments.
Client forfeits a deposit
Have a client ask if they have to bring pet in for medication refill
Look up records for 5 pets
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Have someone ask about vouchers or discounts
Customer changes mind when asked for the deposit
Have an owner tell you they are going to be late
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Fill out 3 “thank you” notes to teammates
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
