(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make/Take 50 calls
Inform 5 clients of our wellness special.
Have a client compliment you
Use the "HEARTS" method to de-escalate an upset client
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Fill out 3 “thank you” notes to teammates
Schedule pets with coordinating names
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
A client tells you a personal story.
Schedule a Dallas/Fort Worth Free S/N
Look up records for 5 pets
Have an owner tell you they are going to be late
Have a client ask if they have to bring pet in for medication refill
Book 5 dental appoinments.
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Recommend a puppy/kitten s/n package to 3 clients
Client forfeits a deposit
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Book 15 appointments before noon
Schedule 2 dentals for the same client
Have someone try to schedule a vaccine appointment.
Inform 3 clients on how to obtain a copy of records
Have a client ask for the direct number to a clinic
Educate 5 clients on our Feral Cat program.
Have someone ask about vouchers or discounts
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Book an appointment and end the call in 3 mins or less
