A clienttells you apersonalstory.Havesomeone tryto schedulea vaccineappointment.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Have a clientask for thedirectnumber to aclinicHave a clientask if they haveto bring pet infor medicationrefillBook 5 dentalappoinments.Schedule 2dentals forthe sameclientRecommendapuppy/kittens/n packageto 3 clientsBook 15appointmentsbefore noonHavesomeoneask aboutvouchers ordiscountsClientforfeits adepositRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Schedulepets withcoordinatingnamesClientdoesn’tknow dogsweightGive walk invaccinationhours to 10clients.Educate 5clients onour Feral Catprogram.Schedule2 S/Ns for3 clients.Inform 3clients onhow to obtaina copy ofrecordsHave aclientcomplimentyouUse the"HEARTS"method to de-escalate anupset clientInform 5clients ofour wellnessspecial.Fill out 3“thank you”notes toteammatesBook anappointmentand end thecall in 3 minsor lessHave anowner tellyou they aregoing to belateClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Customerchangesmind whenasked for thedepositMake/Take50 callsLook uprecordsfor 5 petsSchedule aDallas/FortWorth FreeS/NClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.A clienttells you apersonalstory.Havesomeone tryto schedulea vaccineappointment.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Have a clientask for thedirectnumber to aclinicHave a clientask if they haveto bring pet infor medicationrefillBook 5 dentalappoinments.Schedule 2dentals forthe sameclientRecommendapuppy/kittens/n packageto 3 clientsBook 15appointmentsbefore noonHavesomeoneask aboutvouchers ordiscountsClientforfeits adepositRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Schedulepets withcoordinatingnamesClientdoesn’tknow dogsweightGive walk invaccinationhours to 10clients.Educate 5clients onour Feral Catprogram.Schedule2 S/Ns for3 clients.Inform 3clients onhow to obtaina copy ofrecordsHave aclientcomplimentyouUse the"HEARTS"method to de-escalate anupset clientInform 5clients ofour wellnessspecial.Fill out 3“thank you”notes toteammatesBook anappointmentand end thecall in 3 minsor lessHave anowner tellyou they aregoing to belateClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Customerchangesmind whenasked for thedepositMake/Take50 callsLook uprecordsfor 5 petsSchedule aDallas/FortWorth FreeS/NClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.

TCAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. A client tells you a personal story.
  2. Have someone try to schedule a vaccine appointment.
  3. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  4. Have a client ask for the direct number to a clinic
  5. Have a client ask if they have to bring pet in for medication refill
  6. Book 5 dental appoinments.
  7. Schedule 2 dentals for the same client
  8. Recommend a puppy/kitten s/n package to 3 clients
  9. Book 15 appointments before noon
  10. Have someone ask about vouchers or discounts
  11. Client forfeits a deposit
  12. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  13. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  14. Schedule pets with coordinating names
  15. Client doesn’t know dogs weight
  16. Give walk in vaccination hours to 10 clients.
  17. Educate 5 clients on our Feral Cat program.
  18. Schedule 2 S/Ns for 3 clients.
  19. Inform 3 clients on how to obtain a copy of records
  20. Have a client compliment you
  21. Use the "HEARTS" method to de-escalate an upset client
  22. Inform 5 clients of our wellness special.
  23. Fill out 3 “thank you” notes to teammates
  24. Book an appointment and end the call in 3 mins or less
  25. Have an owner tell you they are going to be late
  26. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  27. Customer changes mind when asked for the deposit
  28. Make/Take 50 calls
  29. Look up records for 5 pets
  30. Schedule a Dallas/Fort Worth Free S/N
  31. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.