(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a client ask for the direct number to a clinic
Inform 3 clients on how to obtain a copy of records
Use the "HEARTS" method to de-escalate an upset client
Have someone try to schedule a vaccine appointment.
Book 15 appointments before noon
Schedule pets with coordinating names
A client tells you a personal story.
Schedule 2 dentals for the same client
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Educate 5 clients on our Feral Cat program.
Book 5 dental appoinments.
Have someone ask about vouchers or discounts
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Client forfeits a deposit
Client doesn’t know dogs weight
Schedule 2 S/Ns for 3 clients.
Have a client compliment you
Book an appointment and end the call in 3 mins or less
Inform 5 clients of our wellness special.
Have a client ask if they have to bring pet in for medication refill
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Fill out 3 “thank you” notes to teammates
Recommend a puppy/kitten s/n package to 3 clients
Give walk in vaccination hours to 10 clients.
Schedule a Dallas/Fort Worth Free S/N
Customer changes mind when asked for the deposit
Make/Take 50 calls
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
