Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClientdoesn’tknow dogsweightInform 5clients ofour wellnessspecial.Customerchangesmind whenasked for thedepositHave a clientask if they haveto bring pet infor medicationrefillA clienttells you apersonalstory.Make/Take50 callsHave a clientask for thedirectnumber to aclinicLook uprecordsfor 5 petsHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Book anappointmentand end thecall in 3 minsor lessHave aclientcomplimentyouSchedule2 S/Ns for3 clients.Havesomeone tryto schedulea vaccineappointment.Schedule 2dentals forthe sameclientFill out 3“thank you”notes toteammatesHave anowner tellyou they aregoing to belateUse the"HEARTS"method to de-escalate anupset clientEducate 5clients onour Feral Catprogram.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Clientforfeits adepositInform 3clients onhow to obtaina copy ofrecordsBook 15appointmentsbefore noonSchedule aDallas/FortWorth FreeS/NSchedulepets withcoordinatingnamesGive walk invaccinationhours to 10clients.Havesomeoneask aboutvouchers ordiscountsRecommendapuppy/kittens/n packageto 3 clientsClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Book 5 dentalappoinments.Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClientdoesn’tknow dogsweightInform 5clients ofour wellnessspecial.Customerchangesmind whenasked for thedepositHave a clientask if they haveto bring pet infor medicationrefillA clienttells you apersonalstory.Make/Take50 callsHave a clientask for thedirectnumber to aclinicLook uprecordsfor 5 petsHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Book anappointmentand end thecall in 3 minsor lessHave aclientcomplimentyouSchedule2 S/Ns for3 clients.Havesomeone tryto schedulea vaccineappointment.Schedule 2dentals forthe sameclientFill out 3“thank you”notes toteammatesHave anowner tellyou they aregoing to belateUse the"HEARTS"method to de-escalate anupset clientEducate 5clients onour Feral Catprogram.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Clientforfeits adepositInform 3clients onhow to obtaina copy ofrecordsBook 15appointmentsbefore noonSchedule aDallas/FortWorth FreeS/NSchedulepets withcoordinatingnamesGive walk invaccinationhours to 10clients.Havesomeoneask aboutvouchers ordiscountsRecommendapuppy/kittens/n packageto 3 clientsClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Book 5 dentalappoinments.

TCAP BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  2. Client doesn’t know dogs weight
  3. Inform 5 clients of our wellness special.
  4. Customer changes mind when asked for the deposit
  5. Have a client ask if they have to bring pet in for medication refill
  6. A client tells you a personal story.
  7. Make/Take 50 calls
  8. Have a client ask for the direct number to a clinic
  9. Look up records for 5 pets
  10. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  11. Book an appointment and end the call in 3 mins or less
  12. Have a client compliment you
  13. Schedule 2 S/Ns for 3 clients.
  14. Have someone try to schedule a vaccine appointment.
  15. Schedule 2 dentals for the same client
  16. Fill out 3 “thank you” notes to teammates
  17. Have an owner tell you they are going to be late
  18. Use the "HEARTS" method to de-escalate an upset client
  19. Educate 5 clients on our Feral Cat program.
  20. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  21. Client forfeits a deposit
  22. Inform 3 clients on how to obtain a copy of records
  23. Book 15 appointments before noon
  24. Schedule a Dallas/Fort Worth Free S/N
  25. Schedule pets with coordinating names
  26. Give walk in vaccination hours to 10 clients.
  27. Have someone ask about vouchers or discounts
  28. Recommend a puppy/kitten s/n package to 3 clients
  29. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  30. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  31. Book 5 dental appoinments.