Madesomeonelaugh overthe phoneCompletedan asanataskComplete adocumentationtaskYou explainrefractionto acustomerYou walkedsomeonethrough apower-cycleon the phoneEncounteredan unusualsituationDidn'tmiss acall foryour shiftYouprocess arouterreturnProcessedanaddresschangeABBsignupover thephoneYou removedsomeone fromthe overduepaymentssheetSomeonetells youHappyNew YearSomeonetells youMerryChristmasLG signupover thephonePetchewsa cableUpdatesomeone'spaymentmethodDe-escalatedacustomerYouprocess acancellationSomeonetells youhappyHanukkahCheckedthe spamfolderYoureschedulesomeone'sappointmentMade a calland let themknow theywere on arecorded line.JarvisgoesliveYou senda ticketto Tier 2Madesomeonelaugh overthe phoneCompletedan asanataskComplete adocumentationtaskYou explainrefractionto acustomerYou walkedsomeonethrough apower-cycleon the phoneEncounteredan unusualsituationDidn'tmiss acall foryour shiftYouprocess arouterreturnProcessedanaddresschangeABBsignupover thephoneYou removedsomeone fromthe overduepaymentssheetSomeonetells youHappyNew YearSomeonetells youMerryChristmasLG signupover thephonePetchewsa cableUpdatesomeone'spaymentmethodDe-escalatedacustomerYouprocess acancellationSomeonetells youhappyHanukkahCheckedthe spamfolderYoureschedulesomeone'sappointmentMade a calland let themknow theywere on arecorded line.JarvisgoesliveYou senda ticketto Tier 2

Customer service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Made someone laugh over the phone
  2. Completed an asana task
  3. Complete a documentation task
  4. You explain refraction to a customer
  5. You walked someone through a power-cycle on the phone
  6. Encountered an unusual situation
  7. Didn't miss a call for your shift
  8. You process a router return
  9. Processed an address change
  10. ABB signup over the phone
  11. You removed someone from the overdue payments sheet
  12. Someone tells you Happy New Year
  13. Someone tells you Merry Christmas
  14. LG signup over the phone
  15. Pet chews a cable
  16. Update someone's payment method
  17. De-escalated a customer
  18. You process a cancellation
  19. Someone tells you happy Hanukkah
  20. Checked the spam folder
  21. You reschedule someone's appointment
  22. Made a call and let them know they were on a recorded line.
  23. Jarvis goes live
  24. You send a ticket to Tier 2