Made a calland let themknow theywere on arecorded line.You explainrefractionto acustomerUpdatesomeone'spaymentmethodCompletedan asanataskJarvisgoesliveProcessedanaddresschangeSomeonetells youMerryChristmasDe-escalatedacustomerEncounteredan unusualsituationDidn'tmiss acall foryour shiftCheckedthe spamfolderYoureschedulesomeone'sappointmentYouprocess arouterreturnYou walkedsomeonethrough apower-cycleon the phoneYou removedsomeone fromthe overduepaymentssheetSomeonetells youHappyNew YearABBsignupover thephonePetchewsa cableComplete adocumentationtaskLG signupover thephoneYou senda ticketto Tier 2Someonetells youhappyHanukkahMadesomeonelaugh overthe phoneYouprocess acancellationMade a calland let themknow theywere on arecorded line.You explainrefractionto acustomerUpdatesomeone'spaymentmethodCompletedan asanataskJarvisgoesliveProcessedanaddresschangeSomeonetells youMerryChristmasDe-escalatedacustomerEncounteredan unusualsituationDidn'tmiss acall foryour shiftCheckedthe spamfolderYoureschedulesomeone'sappointmentYouprocess arouterreturnYou walkedsomeonethrough apower-cycleon the phoneYou removedsomeone fromthe overduepaymentssheetSomeonetells youHappyNew YearABBsignupover thephonePetchewsa cableComplete adocumentationtaskLG signupover thephoneYou senda ticketto Tier 2Someonetells youhappyHanukkahMadesomeonelaugh overthe phoneYouprocess acancellation

Customer service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a call and let them know they were on a recorded line.
  2. You explain refraction to a customer
  3. Update someone's payment method
  4. Completed an asana task
  5. Jarvis goes live
  6. Processed an address change
  7. Someone tells you Merry Christmas
  8. De-escalated a customer
  9. Encountered an unusual situation
  10. Didn't miss a call for your shift
  11. Checked the spam folder
  12. You reschedule someone's appointment
  13. You process a router return
  14. You walked someone through a power-cycle on the phone
  15. You removed someone from the overdue payments sheet
  16. Someone tells you Happy New Year
  17. ABB signup over the phone
  18. Pet chews a cable
  19. Complete a documentation task
  20. LG signup over the phone
  21. You send a ticket to Tier 2
  22. Someone tells you happy Hanukkah
  23. Made someone laugh over the phone
  24. You process a cancellation