DED for plan has been met Call reference number is agents name and todays date PB needed in Cost Share for Jcode Agent says "please hold" Plan does not have a deductible Provider is in network Calendar year renewal Agent cannot locate patient with ID number Policy Type is an HMO Fully Insured Agent could not provide their last name initial Agent says "plan active" Task needed a TN Plan name and group name are the same At least one prompt needed to be headsetted B&B is not available Provider is INN ST is required PCP referral is required OOP for plan has been met Patient has OI JCODE is covered with 20% coinsurance Medicare Advantage Plan Type Agent says "I don't know" Provider is OON Plan Type is PPO Patient does not have OI Task completed on first attempt B&B is required ST is not required Agent says "let me check" Active PA on file Call required GE SP is CVS Caremark Specialty Agent gave a benefit spiel Agent could not provide PA TAT Plan terminated Self Funded Transferred to dedicated team DED for plan has been met Call reference number is agents name and todays date PB needed in Cost Share for Jcode Agent says "please hold" Plan does not have a deductible Provider is in network Calendar year renewal Agent cannot locate patient with ID number Policy Type is an HMO Fully Insured Agent could not provide their last name initial Agent says "plan active" Task needed a TN Plan name and group name are the same At least one prompt needed to be headsetted B&B is not available Provider is INN ST is required PCP referral is required OOP for plan has been met Patient has OI JCODE is covered with 20% coinsurance Medicare Advantage Plan Type Agent says "I don't know" Provider is OON Plan Type is PPO Patient does not have OI Task completed on first attempt B&B is required ST is not required Agent says "let me check" Active PA on file Call required GE SP is CVS Caremark Specialty Agent gave a benefit spiel Agent could not provide PA TAT Plan terminated Self Funded Transferred to dedicated team
(Print)
DED for plan has been met
Call reference number is agents name and todays date
PB needed in Cost Share for Jcode
Agent says "please hold"
Plan does not have a deductible
Provider is in network
Calendar year renewal
Agent cannot locate patient with ID number
Policy Type is an HMO
Fully Insured
Agent could not provide their last name initial
Agent says "plan active"
Task needed a TN
Plan name and group name are the same
At least one prompt needed to be headsetted
B&B is not available
Provider is INN
ST is required
PCP referral is required
OOP for plan has been met
Patient has OI
JCODE is covered with 20% coinsurance
Medicare Advantage Plan Type
Agent says "I don't know"
Provider is OON
Plan Type is PPO
Patient does not have OI
Task completed on first attempt
B&B is required
ST is not required
Agent says "let me check"
Active PA on file
Call required GE
SP is CVS Caremark Specialty
Agent gave a benefit spiel
Agent could not provide PA TAT
Plan terminated
Self Funded
Transferred to dedicated team
