SP is CVS Caremark Specialty PCP referral is required Patient has OI Agent could not provide PA TAT Provider is OON Plan does not have a deductible Plan Type is PPO Calendar year renewal Agent cannot locate patient with ID number Fully Insured Call reference number is agents name and todays date ST is required Provider is INN Provider is in network Patient does not have OI B&B is required Agent says "let me check" B&B is not available Policy Type is an HMO Agent could not provide their last name initial Task completed on first attempt Plan name and group name are the same OOP for plan has been met Agent says "plan active" Transferred to dedicated team Agent says "I don't know" Agent gave a benefit spiel ST is not required Medicare Advantage Plan Type Self Funded Plan terminated DED for plan has been met Agent says "please hold" PB needed in Cost Share for Jcode JCODE is covered with 20% coinsurance At least one prompt needed to be headsetted Active PA on file Call required GE Task needed a TN SP is CVS Caremark Specialty PCP referral is required Patient has OI Agent could not provide PA TAT Provider is OON Plan does not have a deductible Plan Type is PPO Calendar year renewal Agent cannot locate patient with ID number Fully Insured Call reference number is agents name and todays date ST is required Provider is INN Provider is in network Patient does not have OI B&B is required Agent says "let me check" B&B is not available Policy Type is an HMO Agent could not provide their last name initial Task completed on first attempt Plan name and group name are the same OOP for plan has been met Agent says "plan active" Transferred to dedicated team Agent says "I don't know" Agent gave a benefit spiel ST is not required Medicare Advantage Plan Type Self Funded Plan terminated DED for plan has been met Agent says "please hold" PB needed in Cost Share for Jcode JCODE is covered with 20% coinsurance At least one prompt needed to be headsetted Active PA on file Call required GE Task needed a TN
(Print)
SP is CVS Caremark Specialty
PCP referral is required
Patient has OI
Agent could not provide PA TAT
Provider is OON
Plan does not have a deductible
Plan Type is PPO
Calendar year renewal
Agent cannot locate patient with ID number
Fully Insured
Call reference number is agents name and todays date
ST is required
Provider is INN
Provider is in network
Patient does not have OI
B&B is required
Agent says "let me check"
B&B is not available
Policy Type is an HMO
Agent could not provide their last name initial
Task completed on first attempt
Plan name and group name are the same
OOP for plan has been met
Agent says "plan active"
Transferred to dedicated team
Agent says "I don't know"
Agent gave a benefit spiel
ST is not required
Medicare Advantage Plan Type
Self Funded
Plan terminated
DED for plan has been met
Agent says "please hold"
PB needed in Cost Share for Jcode
JCODE is covered with 20% coinsurance
At least one prompt needed to be headsetted
Active PA on file
Call required GE
Task needed a TN
