PCP referral is required B&B is required Agent could not provide PA TAT Patient does not have OI Provider is in network Call reference number is agents name and todays date B&B is not available Task needed a TN Fully Insured Plan does not have a deductible Agent cannot locate patient with ID number Agent says "I don't know" Calendar year renewal Call required GE SP is CVS Caremark Specialty Task completed on first attempt Plan Type is PPO JCODE is covered with 20% coinsurance ST is required Agent says "please hold" At least one prompt needed to be headsetted Agent could not provide their last name initial Self Funded OOP for plan has been met Active PA on file Patient has OI DED for plan has been met Agent gave a benefit spiel Transferred to dedicated team Medicare Advantage Plan Type Plan name and group name are the same Agent says "let me check" Policy Type is an HMO Plan terminated Provider is INN Agent says "plan active" ST is not required Provider is OON PB needed in Cost Share for Jcode PCP referral is required B&B is required Agent could not provide PA TAT Patient does not have OI Provider is in network Call reference number is agents name and todays date B&B is not available Task needed a TN Fully Insured Plan does not have a deductible Agent cannot locate patient with ID number Agent says "I don't know" Calendar year renewal Call required GE SP is CVS Caremark Specialty Task completed on first attempt Plan Type is PPO JCODE is covered with 20% coinsurance ST is required Agent says "please hold" At least one prompt needed to be headsetted Agent could not provide their last name initial Self Funded OOP for plan has been met Active PA on file Patient has OI DED for plan has been met Agent gave a benefit spiel Transferred to dedicated team Medicare Advantage Plan Type Plan name and group name are the same Agent says "let me check" Policy Type is an HMO Plan terminated Provider is INN Agent says "plan active" ST is not required Provider is OON PB needed in Cost Share for Jcode
(Print)
PCP referral is required
B&B is required
Agent could not provide PA TAT
Patient does not have OI
Provider is in network
Call reference number is agents name and todays date
B&B is not available
Task needed a TN
Fully Insured
Plan does not have a deductible
Agent cannot locate patient with ID number
Agent says "I don't know"
Calendar year renewal
Call required GE
SP is CVS Caremark Specialty
Task completed on first attempt
Plan Type is PPO
JCODE is covered with 20% coinsurance
ST is required
Agent says "please hold"
At least one prompt needed to be headsetted
Agent could not provide their last name initial
Self Funded
OOP for plan has been met
Active PA on file
Patient has OI
DED for plan has been met
Agent gave a benefit spiel
Transferred to dedicated team
Medicare Advantage Plan Type
Plan name and group name are the same
Agent says "let me check"
Policy Type is an HMO
Plan terminated
Provider is INN
Agent says "plan active"
ST is not required
Provider is OON
PB needed in Cost Share for Jcode
