(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Agent cannot locate patient with ID number
Plan terminated
Transferred to dedicated team
Agent says "please hold"
Provider is OON
ST is not required
Agent could not provide their last name initial
Agent gave a benefit spiel
Patient has OI
PCP referral is required
Task completed on first attempt
Agent could not provide PA TAT
Plan name and group name are the same
Patient does not have OI
Fully Insured
B&B is not available
Calendar year renewal
Medicare Advantage Plan Type
Self Funded
Agent says "let me check"
Call required GE
At least one prompt needed to be headsetted
Plan Type is PPO
B&B is required
Plan does not have a deductible
Call reference number is agents name and todays date
