(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I did a service recovery that turned a complaint into a compliment.
I greeted a patient with a genuine smile
I made someone smile recently
I did something that made the patient journey smoother
I said "Good morning!" To at least 5 persons today!
I took ownership of an issue until it was resolved
I received a Thank you from patient yesterday/ recently
