I tookownership ofan issue untilit wasresolvedI greeted apatient witha genuinesmileI did a servicerecovery thatturned acomplaint intoa compliment.I madesomeonesmilerecentlyI feelenergeticand positivetoday!I providedhelp beforea patientaskedI received aThank youfrom patientyesterday/recentlyI said "Goodmorning!" Toat least 5personstoday!I didsomething thatmade thepatient journeysmootherI tookownership ofan issue untilit wasresolvedI greeted apatient witha genuinesmileI did a servicerecovery thatturned acomplaint intoa compliment.I madesomeonesmilerecentlyI feelenergeticand positivetoday!I providedhelp beforea patientaskedI received aThank youfrom patientyesterday/recentlyI said "Goodmorning!" Toat least 5personstoday!I didsomething thatmade thepatient journeysmoother

Let's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I took ownership of an issue until it was resolved
  2. I greeted a patient with a genuine smile
  3. I did a service recovery that turned a complaint into a compliment.
  4. I made someone smile recently
  5. I feel energetic and positive today!
  6. I provided help before a patient asked
  7. I received a Thank you from patient yesterday/ recently
  8. I said "Good morning!" To at least 5 persons today!
  9. I did something that made the patient journey smoother