ScannedrecordsScheduledaspay/neuterConcernlastinglonger thana weekSomeoneasks forprices andsays they will"call back"Wantspreventionwith noHWTClient says"yes" toprinted oremailedreceiptClientis lateClientbuyssomethingfrom retailDog wontstopbarkingExtensivephonecallAwkwardphonecallForwardbook anappt (2+weeks)Questionsinvoice /totalSchedulewellnessCleanedurine offthe floorNopriorhistoryDrop OffApptScheduledScheduleNTSpoke tosame clientmore than2x in a dayNoShowEmailxrayrequestNew clientfromnearbyclinicSchedulerecheckSchedulecytopointScheduleearinfectionScheduleitchy skinMedicationPick UpHad tofind Dr forquestionsRecordsrequestReferredpatientUrgentCareapptCalldropsSomeoneasks tospeak to themanagerRequests abordeteller,bordetello,portobellovaccinePet withno leashor carrierRabies onlyappointmentClientthanksyou"I readonline"Concernis longerthan aweekVomitingorDiarrheaapptScannedrecordsScheduledaspay/neuterConcernlastinglonger thana weekSomeoneasks forprices andsays they will"call back"Wantspreventionwith noHWTClient says"yes" toprinted oremailedreceiptClientis lateClientbuyssomethingfrom retailDog wontstopbarkingExtensivephonecallAwkwardphonecallForwardbook anappt (2+weeks)Questionsinvoice /totalSchedulewellnessCleanedurine offthe floorNopriorhistoryDrop OffApptScheduledScheduleNTSpoke tosame clientmore than2x in a dayNoShowEmailxrayrequestNew clientfromnearbyclinicSchedulerecheckSchedulecytopointScheduleearinfectionScheduleitchy skinMedicationPick UpHad tofind Dr forquestionsRecordsrequestReferredpatientUrgentCareapptCalldropsSomeoneasks tospeak to themanagerRequests abordeteller,bordetello,portobellovaccinePet withno leashor carrierRabies onlyappointmentClientthanksyou"I readonline"Concernis longerthan aweekVomitingorDiarrheaappt

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scanned records
  2. Scheduled a spay/neuter
  3. Concern lasting longer than a week
  4. Someone asks for prices and says they will "call back"
  5. Wants prevention with no HWT
  6. Client says "yes" to printed or emailed receipt
  7. Client is late
  8. Client buys something from retail
  9. Dog wont stop barking
  10. Extensive phone call
  11. Awkward phone call
  12. Forward book an appt (2+ weeks)
  13. Questions invoice / total
  14. Schedule wellness
  15. Cleaned urine off the floor
  16. No prior history
  17. Drop Off Appt Scheduled
  18. Schedule NT
  19. Spoke to same client more than 2x in a day
  20. No Show
  21. Email xray request
  22. New client from nearby clinic
  23. Schedule recheck
  24. Schedule cytopoint
  25. Schedule ear infection
  26. Schedule itchy skin
  27. Medication Pick Up
  28. Had to find Dr for questions
  29. Records request
  30. Referred patient
  31. Urgent Care appt
  32. Call drops
  33. Someone asks to speak to the manager
  34. Requests a bordeteller, bordetello, portobello vaccine
  35. Pet with no leash or carrier
  36. Rabies only appointment
  37. Client thanks you
  38. "I read online"
  39. Concern is longer than a week
  40. Vomiting or Diarrhea appt