Concernis longerthan aweekNopriorhistorySomeoneasks forprices andsays they will"call back"VomitingorDiarrheaapptSomeoneasks tospeak to themanagerSchedulecytopointEmailxrayrequestClientis lateSchedulewellnessNew clientfromnearbyclinicRequests abordeteller,bordetello,portobellovaccineScheduleearinfectionConcernlastinglonger thana weekHad tofind Dr forquestionsClientbuyssomethingfrom retailQuestionsinvoice /totalReferredpatientDrop OffApptScheduledScannedrecordsDog wontstopbarkingScheduleitchy skinNoShowWantspreventionwith noHWTScheduleNTExtensivephonecallRecordsrequestUrgentCareapptClient says"yes" toprinted oremailedreceiptSchedulerecheck"I readonline"ClientthanksyouAwkwardphonecallPet withno leashor carrierCalldropsRabies onlyappointmentSpoke tosame clientmore than2x in a dayCleanedurine offthe floorForwardbook anappt (2+weeks)Scheduledaspay/neuterMedicationPick UpConcernis longerthan aweekNopriorhistorySomeoneasks forprices andsays they will"call back"VomitingorDiarrheaapptSomeoneasks tospeak to themanagerSchedulecytopointEmailxrayrequestClientis lateSchedulewellnessNew clientfromnearbyclinicRequests abordeteller,bordetello,portobellovaccineScheduleearinfectionConcernlastinglonger thana weekHad tofind Dr forquestionsClientbuyssomethingfrom retailQuestionsinvoice /totalReferredpatientDrop OffApptScheduledScannedrecordsDog wontstopbarkingScheduleitchy skinNoShowWantspreventionwith noHWTScheduleNTExtensivephonecallRecordsrequestUrgentCareapptClient says"yes" toprinted oremailedreceiptSchedulerecheck"I readonline"ClientthanksyouAwkwardphonecallPet withno leashor carrierCalldropsRabies onlyappointmentSpoke tosame clientmore than2x in a dayCleanedurine offthe floorForwardbook anappt (2+weeks)Scheduledaspay/neuterMedicationPick Up

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Concern is longer than a week
  2. No prior history
  3. Someone asks for prices and says they will "call back"
  4. Vomiting or Diarrhea appt
  5. Someone asks to speak to the manager
  6. Schedule cytopoint
  7. Email xray request
  8. Client is late
  9. Schedule wellness
  10. New client from nearby clinic
  11. Requests a bordeteller, bordetello, portobello vaccine
  12. Schedule ear infection
  13. Concern lasting longer than a week
  14. Had to find Dr for questions
  15. Client buys something from retail
  16. Questions invoice / total
  17. Referred patient
  18. Drop Off Appt Scheduled
  19. Scanned records
  20. Dog wont stop barking
  21. Schedule itchy skin
  22. No Show
  23. Wants prevention with no HWT
  24. Schedule NT
  25. Extensive phone call
  26. Records request
  27. Urgent Care appt
  28. Client says "yes" to printed or emailed receipt
  29. Schedule recheck
  30. "I read online"
  31. Client thanks you
  32. Awkward phone call
  33. Pet with no leash or carrier
  34. Call drops
  35. Rabies only appointment
  36. Spoke to same client more than 2x in a day
  37. Cleaned urine off the floor
  38. Forward book an appt (2+ weeks)
  39. Scheduled a spay/neuter
  40. Medication Pick Up