ScheduleearinfectionUrgentCareapptSchedulecytopointRecordsrequest"I readonline"Someoneasks tospeak to themanagerEmailxrayrequestSchedulerecheckSomeoneasks forprices andsays they will"call back"ScannedrecordsScheduleitchy skinScheduleNTForwardbook anappt (2+weeks)Had tofind Dr forquestionsMedicationPick UpSchedulewellnessVomitingorDiarrheaapptReferredpatientNew clientfromnearbyclinicConcernlastinglonger thana weekClientbuyssomethingfrom retailCalldropsSpoke tosame clientmore than2x in a dayConcernis longerthan aweekCleanedurine offthe floorWantspreventionwith noHWTScheduledaspay/neuterClientis lateNoShowRabies onlyappointmentRequests abordeteller,bordetello,portobellovaccineClient says"yes" toprinted oremailedreceiptPet withno leashor carrierNopriorhistoryExtensivephonecallAwkwardphonecallClientthanksyouDrop OffApptScheduledQuestionsinvoice /totalDog wontstopbarkingScheduleearinfectionUrgentCareapptSchedulecytopointRecordsrequest"I readonline"Someoneasks tospeak to themanagerEmailxrayrequestSchedulerecheckSomeoneasks forprices andsays they will"call back"ScannedrecordsScheduleitchy skinScheduleNTForwardbook anappt (2+weeks)Had tofind Dr forquestionsMedicationPick UpSchedulewellnessVomitingorDiarrheaapptReferredpatientNew clientfromnearbyclinicConcernlastinglonger thana weekClientbuyssomethingfrom retailCalldropsSpoke tosame clientmore than2x in a dayConcernis longerthan aweekCleanedurine offthe floorWantspreventionwith noHWTScheduledaspay/neuterClientis lateNoShowRabies onlyappointmentRequests abordeteller,bordetello,portobellovaccineClient says"yes" toprinted oremailedreceiptPet withno leashor carrierNopriorhistoryExtensivephonecallAwkwardphonecallClientthanksyouDrop OffApptScheduledQuestionsinvoice /totalDog wontstopbarking

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule ear infection
  2. Urgent Care appt
  3. Schedule cytopoint
  4. Records request
  5. "I read online"
  6. Someone asks to speak to the manager
  7. Email xray request
  8. Schedule recheck
  9. Someone asks for prices and says they will "call back"
  10. Scanned records
  11. Schedule itchy skin
  12. Schedule NT
  13. Forward book an appt (2+ weeks)
  14. Had to find Dr for questions
  15. Medication Pick Up
  16. Schedule wellness
  17. Vomiting or Diarrhea appt
  18. Referred patient
  19. New client from nearby clinic
  20. Concern lasting longer than a week
  21. Client buys something from retail
  22. Call drops
  23. Spoke to same client more than 2x in a day
  24. Concern is longer than a week
  25. Cleaned urine off the floor
  26. Wants prevention with no HWT
  27. Scheduled a spay/neuter
  28. Client is late
  29. No Show
  30. Rabies only appointment
  31. Requests a bordeteller, bordetello, portobello vaccine
  32. Client says "yes" to printed or emailed receipt
  33. Pet with no leash or carrier
  34. No prior history
  35. Extensive phone call
  36. Awkward phone call
  37. Client thanks you
  38. Drop Off Appt Scheduled
  39. Questions invoice / total
  40. Dog wont stop barking