ScheduleNTSomeoneasks tospeak to themanagerNopriorhistoryReferredpatientHad tofind Dr forquestionsCleanedurine offthe floorNoShowSchedulecytopointRabies onlyappointmentSomeoneasks forprices andsays they will"call back"Clientis lateUrgentCareapptSpoke tosame clientmore than2x in a dayScheduleearinfectionDrop OffApptScheduledEmailxrayrequest"I readonline"VomitingorDiarrheaapptClient says"yes" toprinted oremailedreceiptPet withno leashor carrierNew clientfromnearbyclinicConcernlastinglonger thana weekCalldropsClientthanksyouSchedulewellnessWantspreventionwith noHWTForwardbook anappt (2+weeks)Concernis longerthan aweekRecordsrequestExtensivephonecallSchedulerecheckMedicationPick UpRequests abordeteller,bordetello,portobellovaccineDog wontstopbarkingQuestionsinvoice /totalScannedrecordsScheduleitchy skinScheduledaspay/neuterAwkwardphonecallClientbuyssomethingfrom retailScheduleNTSomeoneasks tospeak to themanagerNopriorhistoryReferredpatientHad tofind Dr forquestionsCleanedurine offthe floorNoShowSchedulecytopointRabies onlyappointmentSomeoneasks forprices andsays they will"call back"Clientis lateUrgentCareapptSpoke tosame clientmore than2x in a dayScheduleearinfectionDrop OffApptScheduledEmailxrayrequest"I readonline"VomitingorDiarrheaapptClient says"yes" toprinted oremailedreceiptPet withno leashor carrierNew clientfromnearbyclinicConcernlastinglonger thana weekCalldropsClientthanksyouSchedulewellnessWantspreventionwith noHWTForwardbook anappt (2+weeks)Concernis longerthan aweekRecordsrequestExtensivephonecallSchedulerecheckMedicationPick UpRequests abordeteller,bordetello,portobellovaccineDog wontstopbarkingQuestionsinvoice /totalScannedrecordsScheduleitchy skinScheduledaspay/neuterAwkwardphonecallClientbuyssomethingfrom retail

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule NT
  2. Someone asks to speak to the manager
  3. No prior history
  4. Referred patient
  5. Had to find Dr for questions
  6. Cleaned urine off the floor
  7. No Show
  8. Schedule cytopoint
  9. Rabies only appointment
  10. Someone asks for prices and says they will "call back"
  11. Client is late
  12. Urgent Care appt
  13. Spoke to same client more than 2x in a day
  14. Schedule ear infection
  15. Drop Off Appt Scheduled
  16. Email xray request
  17. "I read online"
  18. Vomiting or Diarrhea appt
  19. Client says "yes" to printed or emailed receipt
  20. Pet with no leash or carrier
  21. New client from nearby clinic
  22. Concern lasting longer than a week
  23. Call drops
  24. Client thanks you
  25. Schedule wellness
  26. Wants prevention with no HWT
  27. Forward book an appt (2+ weeks)
  28. Concern is longer than a week
  29. Records request
  30. Extensive phone call
  31. Schedule recheck
  32. Medication Pick Up
  33. Requests a bordeteller, bordetello, portobello vaccine
  34. Dog wont stop barking
  35. Questions invoice / total
  36. Scanned records
  37. Schedule itchy skin
  38. Scheduled a spay/neuter
  39. Awkward phone call
  40. Client buys something from retail