Client says"yes" toprinted oremailedreceiptNopriorhistoryClientthanksyouWantspreventionwith noHWTAwkwardphonecallForwardbook anappt (2+weeks)Clientis lateScheduleNTReferredpatientUrgentCareapptSchedulewellnessNew clientfromnearbyclinicVomitingorDiarrheaapptDrop OffApptScheduledRecordsrequestEmailxrayrequestCleanedurine offthe floorConcernlastinglonger thana weekQuestionsinvoice /totalSomeoneasks tospeak to themanagerScannedrecordsExtensivephonecallCalldropsDog wontstopbarkingRequests abordeteller,bordetello,portobellovaccineScheduleitchy skinRabies onlyappointmentScheduledaspay/neuter"I readonline"MedicationPick UpHad tofind Dr forquestionsConcernis longerthan aweekNoShowSchedulecytopointSomeoneasks forprices andsays they will"call back"Spoke tosame clientmore than2x in a dayScheduleearinfectionPet withno leashor carrierSchedulerecheckClientbuyssomethingfrom retailClient says"yes" toprinted oremailedreceiptNopriorhistoryClientthanksyouWantspreventionwith noHWTAwkwardphonecallForwardbook anappt (2+weeks)Clientis lateScheduleNTReferredpatientUrgentCareapptSchedulewellnessNew clientfromnearbyclinicVomitingorDiarrheaapptDrop OffApptScheduledRecordsrequestEmailxrayrequestCleanedurine offthe floorConcernlastinglonger thana weekQuestionsinvoice /totalSomeoneasks tospeak to themanagerScannedrecordsExtensivephonecallCalldropsDog wontstopbarkingRequests abordeteller,bordetello,portobellovaccineScheduleitchy skinRabies onlyappointmentScheduledaspay/neuter"I readonline"MedicationPick UpHad tofind Dr forquestionsConcernis longerthan aweekNoShowSchedulecytopointSomeoneasks forprices andsays they will"call back"Spoke tosame clientmore than2x in a dayScheduleearinfectionPet withno leashor carrierSchedulerecheckClientbuyssomethingfrom retail

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client says "yes" to printed or emailed receipt
  2. No prior history
  3. Client thanks you
  4. Wants prevention with no HWT
  5. Awkward phone call
  6. Forward book an appt (2+ weeks)
  7. Client is late
  8. Schedule NT
  9. Referred patient
  10. Urgent Care appt
  11. Schedule wellness
  12. New client from nearby clinic
  13. Vomiting or Diarrhea appt
  14. Drop Off Appt Scheduled
  15. Records request
  16. Email xray request
  17. Cleaned urine off the floor
  18. Concern lasting longer than a week
  19. Questions invoice / total
  20. Someone asks to speak to the manager
  21. Scanned records
  22. Extensive phone call
  23. Call drops
  24. Dog wont stop barking
  25. Requests a bordeteller, bordetello, portobello vaccine
  26. Schedule itchy skin
  27. Rabies only appointment
  28. Scheduled a spay/neuter
  29. "I read online"
  30. Medication Pick Up
  31. Had to find Dr for questions
  32. Concern is longer than a week
  33. No Show
  34. Schedule cytopoint
  35. Someone asks for prices and says they will "call back"
  36. Spoke to same client more than 2x in a day
  37. Schedule ear infection
  38. Pet with no leash or carrier
  39. Schedule recheck
  40. Client buys something from retail