ClientthanksyouHad tofind Dr forquestionsPet withno leashor carrierCalldropsScheduleitchy skinEmailxrayrequestNew clientfromnearbyclinicScheduleNTSpoke tosame clientmore than2x in a dayVomitingorDiarrheaapptScheduledaspay/neuterDrop OffApptScheduledSchedulerecheckScheduleearinfectionRecordsrequestDog wontstopbarkingClientbuyssomethingfrom retailNopriorhistoryCleanedurine offthe floorClient says"yes" toprinted oremailedreceipt"I readonline"NoShowWantspreventionwith noHWTRequests abordeteller,bordetello,portobellovaccineMedicationPick UpReferredpatientConcernlastinglonger thana weekQuestionsinvoice /totalConcernis longerthan aweekForwardbook anappt (2+weeks)ExtensivephonecallUrgentCareapptSomeoneasks tospeak to themanagerScannedrecordsSomeoneasks forprices andsays they will"call back"Rabies onlyappointmentSchedulecytopointSchedulewellnessAwkwardphonecallClientis lateClientthanksyouHad tofind Dr forquestionsPet withno leashor carrierCalldropsScheduleitchy skinEmailxrayrequestNew clientfromnearbyclinicScheduleNTSpoke tosame clientmore than2x in a dayVomitingorDiarrheaapptScheduledaspay/neuterDrop OffApptScheduledSchedulerecheckScheduleearinfectionRecordsrequestDog wontstopbarkingClientbuyssomethingfrom retailNopriorhistoryCleanedurine offthe floorClient says"yes" toprinted oremailedreceipt"I readonline"NoShowWantspreventionwith noHWTRequests abordeteller,bordetello,portobellovaccineMedicationPick UpReferredpatientConcernlastinglonger thana weekQuestionsinvoice /totalConcernis longerthan aweekForwardbook anappt (2+weeks)ExtensivephonecallUrgentCareapptSomeoneasks tospeak to themanagerScannedrecordsSomeoneasks forprices andsays they will"call back"Rabies onlyappointmentSchedulecytopointSchedulewellnessAwkwardphonecallClientis late

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client thanks you
  2. Had to find Dr for questions
  3. Pet with no leash or carrier
  4. Call drops
  5. Schedule itchy skin
  6. Email xray request
  7. New client from nearby clinic
  8. Schedule NT
  9. Spoke to same client more than 2x in a day
  10. Vomiting or Diarrhea appt
  11. Scheduled a spay/neuter
  12. Drop Off Appt Scheduled
  13. Schedule recheck
  14. Schedule ear infection
  15. Records request
  16. Dog wont stop barking
  17. Client buys something from retail
  18. No prior history
  19. Cleaned urine off the floor
  20. Client says "yes" to printed or emailed receipt
  21. "I read online"
  22. No Show
  23. Wants prevention with no HWT
  24. Requests a bordeteller, bordetello, portobello vaccine
  25. Medication Pick Up
  26. Referred patient
  27. Concern lasting longer than a week
  28. Questions invoice / total
  29. Concern is longer than a week
  30. Forward book an appt (2+ weeks)
  31. Extensive phone call
  32. Urgent Care appt
  33. Someone asks to speak to the manager
  34. Scanned records
  35. Someone asks for prices and says they will "call back"
  36. Rabies only appointment
  37. Schedule cytopoint
  38. Schedule wellness
  39. Awkward phone call
  40. Client is late