Questionsinvoice /totalMedicationPick UpSchedulewellnessReferredpatientHad tofind Dr forquestionsSomeoneasks forprices andsays they will"call back"ExtensivephonecallEmailxrayrequestDrop OffApptScheduledScannedrecordsVomitingorDiarrheaapptCleanedurine offthe floorScheduleitchy skinAwkwardphonecallScheduledaspay/neuterSchedulecytopointWantspreventionwith noHWTSchedulerecheckRabies onlyappointmentSpoke tosame clientmore than2x in a day"I readonline"Dog wontstopbarkingNoShowCalldropsNew clientfromnearbyclinicClientbuyssomethingfrom retailClientthanksyouUrgentCareapptScheduleearinfectionConcernis longerthan aweekClientis lateConcernlastinglonger thana weekSomeoneasks tospeak to themanagerRequests abordeteller,bordetello,portobellovaccineScheduleNTNopriorhistoryRecordsrequestPet withno leashor carrierClient says"yes" toprinted oremailedreceiptForwardbook anappt (2+weeks)Questionsinvoice /totalMedicationPick UpSchedulewellnessReferredpatientHad tofind Dr forquestionsSomeoneasks forprices andsays they will"call back"ExtensivephonecallEmailxrayrequestDrop OffApptScheduledScannedrecordsVomitingorDiarrheaapptCleanedurine offthe floorScheduleitchy skinAwkwardphonecallScheduledaspay/neuterSchedulecytopointWantspreventionwith noHWTSchedulerecheckRabies onlyappointmentSpoke tosame clientmore than2x in a day"I readonline"Dog wontstopbarkingNoShowCalldropsNew clientfromnearbyclinicClientbuyssomethingfrom retailClientthanksyouUrgentCareapptScheduleearinfectionConcernis longerthan aweekClientis lateConcernlastinglonger thana weekSomeoneasks tospeak to themanagerRequests abordeteller,bordetello,portobellovaccineScheduleNTNopriorhistoryRecordsrequestPet withno leashor carrierClient says"yes" toprinted oremailedreceiptForwardbook anappt (2+weeks)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Questions invoice / total
  2. Medication Pick Up
  3. Schedule wellness
  4. Referred patient
  5. Had to find Dr for questions
  6. Someone asks for prices and says they will "call back"
  7. Extensive phone call
  8. Email xray request
  9. Drop Off Appt Scheduled
  10. Scanned records
  11. Vomiting or Diarrhea appt
  12. Cleaned urine off the floor
  13. Schedule itchy skin
  14. Awkward phone call
  15. Scheduled a spay/neuter
  16. Schedule cytopoint
  17. Wants prevention with no HWT
  18. Schedule recheck
  19. Rabies only appointment
  20. Spoke to same client more than 2x in a day
  21. "I read online"
  22. Dog wont stop barking
  23. No Show
  24. Call drops
  25. New client from nearby clinic
  26. Client buys something from retail
  27. Client thanks you
  28. Urgent Care appt
  29. Schedule ear infection
  30. Concern is longer than a week
  31. Client is late
  32. Concern lasting longer than a week
  33. Someone asks to speak to the manager
  34. Requests a bordeteller, bordetello, portobello vaccine
  35. Schedule NT
  36. No prior history
  37. Records request
  38. Pet with no leash or carrier
  39. Client says "yes" to printed or emailed receipt
  40. Forward book an appt (2+ weeks)