SchedulerecheckAwkwardphonecallReferredpatientScannedrecordsWantspreventionwith noHWTScheduledaspay/neuterNoShowSchedulecytopointClient says"yes" toprinted oremailedreceiptSchedulewellnessSpoke tosame clientmore than2x in a dayConcernlastinglonger thana weekDrop OffApptScheduledCleanedurine offthe floorDog wontstopbarkingRabies onlyappointmentVomitingorDiarrheaapptSomeoneasks tospeak to themanagerQuestionsinvoice /totalNopriorhistoryScheduleNTClientbuyssomethingfrom retailConcernis longerthan aweekNew clientfromnearbyclinicUrgentCareapptMedicationPick UpRequests abordeteller,bordetello,portobellovaccineSomeoneasks forprices andsays they will"call back"Clientis lateForwardbook anappt (2+weeks)Had tofind Dr forquestions"I readonline"RecordsrequestPet withno leashor carrierCalldropsExtensivephonecallScheduleearinfectionEmailxrayrequestScheduleitchy skinClientthanksyouSchedulerecheckAwkwardphonecallReferredpatientScannedrecordsWantspreventionwith noHWTScheduledaspay/neuterNoShowSchedulecytopointClient says"yes" toprinted oremailedreceiptSchedulewellnessSpoke tosame clientmore than2x in a dayConcernlastinglonger thana weekDrop OffApptScheduledCleanedurine offthe floorDog wontstopbarkingRabies onlyappointmentVomitingorDiarrheaapptSomeoneasks tospeak to themanagerQuestionsinvoice /totalNopriorhistoryScheduleNTClientbuyssomethingfrom retailConcernis longerthan aweekNew clientfromnearbyclinicUrgentCareapptMedicationPick UpRequests abordeteller,bordetello,portobellovaccineSomeoneasks forprices andsays they will"call back"Clientis lateForwardbook anappt (2+weeks)Had tofind Dr forquestions"I readonline"RecordsrequestPet withno leashor carrierCalldropsExtensivephonecallScheduleearinfectionEmailxrayrequestScheduleitchy skinClientthanksyou

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule recheck
  2. Awkward phone call
  3. Referred patient
  4. Scanned records
  5. Wants prevention with no HWT
  6. Scheduled a spay/neuter
  7. No Show
  8. Schedule cytopoint
  9. Client says "yes" to printed or emailed receipt
  10. Schedule wellness
  11. Spoke to same client more than 2x in a day
  12. Concern lasting longer than a week
  13. Drop Off Appt Scheduled
  14. Cleaned urine off the floor
  15. Dog wont stop barking
  16. Rabies only appointment
  17. Vomiting or Diarrhea appt
  18. Someone asks to speak to the manager
  19. Questions invoice / total
  20. No prior history
  21. Schedule NT
  22. Client buys something from retail
  23. Concern is longer than a week
  24. New client from nearby clinic
  25. Urgent Care appt
  26. Medication Pick Up
  27. Requests a bordeteller, bordetello, portobello vaccine
  28. Someone asks for prices and says they will "call back"
  29. Client is late
  30. Forward book an appt (2+ weeks)
  31. Had to find Dr for questions
  32. "I read online"
  33. Records request
  34. Pet with no leash or carrier
  35. Call drops
  36. Extensive phone call
  37. Schedule ear infection
  38. Email xray request
  39. Schedule itchy skin
  40. Client thanks you