Someoneasks forprices andsays they will"call back"Cleanedurine offthe floorRequests abordeteller,bordetello,portobellovaccineSchedulewellnessScheduleearinfectionScheduleitchy skinQuestionsinvoice /totalNew clientfromnearbyclinicRabies onlyappointmentSchedulecytopointConcernis longerthan aweekNoShowReferredpatientExtensivephonecallWantspreventionwith noHWTClient says"yes" toprinted oremailedreceiptConcernlastinglonger thana week"I readonline"Spoke tosame clientmore than2x in a dayAwkwardphonecallScheduledaspay/neuterClientis lateCalldropsForwardbook anappt (2+weeks)NopriorhistoryHad tofind Dr forquestionsDog wontstopbarkingUrgentCareapptRecordsrequestScheduleNTClientthanksyouSchedulerecheckClientbuyssomethingfrom retailEmailxrayrequestPet withno leashor carrierVomitingorDiarrheaapptSomeoneasks tospeak to themanagerScannedrecordsMedicationPick UpDrop OffApptScheduledSomeoneasks forprices andsays they will"call back"Cleanedurine offthe floorRequests abordeteller,bordetello,portobellovaccineSchedulewellnessScheduleearinfectionScheduleitchy skinQuestionsinvoice /totalNew clientfromnearbyclinicRabies onlyappointmentSchedulecytopointConcernis longerthan aweekNoShowReferredpatientExtensivephonecallWantspreventionwith noHWTClient says"yes" toprinted oremailedreceiptConcernlastinglonger thana week"I readonline"Spoke tosame clientmore than2x in a dayAwkwardphonecallScheduledaspay/neuterClientis lateCalldropsForwardbook anappt (2+weeks)NopriorhistoryHad tofind Dr forquestionsDog wontstopbarkingUrgentCareapptRecordsrequestScheduleNTClientthanksyouSchedulerecheckClientbuyssomethingfrom retailEmailxrayrequestPet withno leashor carrierVomitingorDiarrheaapptSomeoneasks tospeak to themanagerScannedrecordsMedicationPick UpDrop OffApptScheduled

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
  1. Someone asks for prices and says they will "call back"
  2. Cleaned urine off the floor
  3. Requests a bordeteller, bordetello, portobello vaccine
  4. Schedule wellness
  5. Schedule ear infection
  6. Schedule itchy skin
  7. Questions invoice / total
  8. New client from nearby clinic
  9. Rabies only appointment
  10. Schedule cytopoint
  11. Concern is longer than a week
  12. No Show
  13. Referred patient
  14. Extensive phone call
  15. Wants prevention with no HWT
  16. Client says "yes" to printed or emailed receipt
  17. Concern lasting longer than a week
  18. "I read online"
  19. Spoke to same client more than 2x in a day
  20. Awkward phone call
  21. Scheduled a spay/neuter
  22. Client is late
  23. Call drops
  24. Forward book an appt (2+ weeks)
  25. No prior history
  26. Had to find Dr for questions
  27. Dog wont stop barking
  28. Urgent Care appt
  29. Records request
  30. Schedule NT
  31. Client thanks you
  32. Schedule recheck
  33. Client buys something from retail
  34. Email xray request
  35. Pet with no leash or carrier
  36. Vomiting or Diarrhea appt
  37. Someone asks to speak to the manager
  38. Scanned records
  39. Medication Pick Up
  40. Drop Off Appt Scheduled