UrgentCareapptReferredpatientRequests abordeteller,bordetello,portobellovaccineConcernlastinglonger thana weekCalldropsAwkwardphonecallClientthanksyouQuestionsinvoice /totalScannedrecordsRecordsrequestNoShowVomitingorDiarrheaapptHad tofind Dr forquestionsEmailxrayrequestNopriorhistoryScheduleearinfectionConcernis longerthan aweekSchedulerecheckClientis lateRabies onlyappointmentScheduleNTMedicationPick UpExtensivephonecallForwardbook anappt (2+weeks)Wantspreventionwith noHWTScheduleitchy skinScheduledaspay/neuterDog wontstopbarkingNew clientfromnearbyclinic"I readonline"Pet withno leashor carrierDrop OffApptScheduledCleanedurine offthe floorSchedulewellnessSchedulecytopointSomeoneasks forprices andsays they will"call back"Clientbuyssomethingfrom retailSomeoneasks tospeak to themanagerSpoke tosame clientmore than2x in a dayClient says"yes" toprinted oremailedreceiptUrgentCareapptReferredpatientRequests abordeteller,bordetello,portobellovaccineConcernlastinglonger thana weekCalldropsAwkwardphonecallClientthanksyouQuestionsinvoice /totalScannedrecordsRecordsrequestNoShowVomitingorDiarrheaapptHad tofind Dr forquestionsEmailxrayrequestNopriorhistoryScheduleearinfectionConcernis longerthan aweekSchedulerecheckClientis lateRabies onlyappointmentScheduleNTMedicationPick UpExtensivephonecallForwardbook anappt (2+weeks)Wantspreventionwith noHWTScheduleitchy skinScheduledaspay/neuterDog wontstopbarkingNew clientfromnearbyclinic"I readonline"Pet withno leashor carrierDrop OffApptScheduledCleanedurine offthe floorSchedulewellnessSchedulecytopointSomeoneasks forprices andsays they will"call back"Clientbuyssomethingfrom retailSomeoneasks tospeak to themanagerSpoke tosame clientmore than2x in a dayClient says"yes" toprinted oremailedreceipt

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Urgent Care appt
  2. Referred patient
  3. Requests a bordeteller, bordetello, portobello vaccine
  4. Concern lasting longer than a week
  5. Call drops
  6. Awkward phone call
  7. Client thanks you
  8. Questions invoice / total
  9. Scanned records
  10. Records request
  11. No Show
  12. Vomiting or Diarrhea appt
  13. Had to find Dr for questions
  14. Email xray request
  15. No prior history
  16. Schedule ear infection
  17. Concern is longer than a week
  18. Schedule recheck
  19. Client is late
  20. Rabies only appointment
  21. Schedule NT
  22. Medication Pick Up
  23. Extensive phone call
  24. Forward book an appt (2+ weeks)
  25. Wants prevention with no HWT
  26. Schedule itchy skin
  27. Scheduled a spay/neuter
  28. Dog wont stop barking
  29. New client from nearby clinic
  30. "I read online"
  31. Pet with no leash or carrier
  32. Drop Off Appt Scheduled
  33. Cleaned urine off the floor
  34. Schedule wellness
  35. Schedule cytopoint
  36. Someone asks for prices and says they will "call back"
  37. Client buys something from retail
  38. Someone asks to speak to the manager
  39. Spoke to same client more than 2x in a day
  40. Client says "yes" to printed or emailed receipt