Client says"yes" toprinted oremailedreceiptNoShowClientbuyssomethingfrom retailQuestionsinvoice /totalVomitingorDiarrheaapptScheduleearinfectionUrgentCareapptScheduledaspay/neuterSomeoneasks tospeak to themanagerNopriorhistoryConcernlastinglonger thana weekPet withno leashor carrierScheduleNTClientis lateForwardbook anappt (2+weeks)Scheduleitchy skinNew clientfromnearbyclinicScannedrecordsSchedulecytopointRecordsrequestConcernis longerthan aweekExtensivephonecallDog wontstopbarkingDrop OffApptScheduledSomeoneasks forprices andsays they will"call back"Spoke tosame clientmore than2x in a dayReferredpatientRequests abordeteller,bordetello,portobellovaccineSchedulewellnessMedicationPick UpCleanedurine offthe floorSchedulerecheckHad tofind Dr forquestionsAwkwardphonecallEmailxrayrequestWantspreventionwith noHWTRabies onlyappointmentCalldropsClientthanksyou"I readonline"Client says"yes" toprinted oremailedreceiptNoShowClientbuyssomethingfrom retailQuestionsinvoice /totalVomitingorDiarrheaapptScheduleearinfectionUrgentCareapptScheduledaspay/neuterSomeoneasks tospeak to themanagerNopriorhistoryConcernlastinglonger thana weekPet withno leashor carrierScheduleNTClientis lateForwardbook anappt (2+weeks)Scheduleitchy skinNew clientfromnearbyclinicScannedrecordsSchedulecytopointRecordsrequestConcernis longerthan aweekExtensivephonecallDog wontstopbarkingDrop OffApptScheduledSomeoneasks forprices andsays they will"call back"Spoke tosame clientmore than2x in a dayReferredpatientRequests abordeteller,bordetello,portobellovaccineSchedulewellnessMedicationPick UpCleanedurine offthe floorSchedulerecheckHad tofind Dr forquestionsAwkwardphonecallEmailxrayrequestWantspreventionwith noHWTRabies onlyappointmentCalldropsClientthanksyou"I readonline"

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
  1. Client says "yes" to printed or emailed receipt
  2. No Show
  3. Client buys something from retail
  4. Questions invoice / total
  5. Vomiting or Diarrhea appt
  6. Schedule ear infection
  7. Urgent Care appt
  8. Scheduled a spay/neuter
  9. Someone asks to speak to the manager
  10. No prior history
  11. Concern lasting longer than a week
  12. Pet with no leash or carrier
  13. Schedule NT
  14. Client is late
  15. Forward book an appt (2+ weeks)
  16. Schedule itchy skin
  17. New client from nearby clinic
  18. Scanned records
  19. Schedule cytopoint
  20. Records request
  21. Concern is longer than a week
  22. Extensive phone call
  23. Dog wont stop barking
  24. Drop Off Appt Scheduled
  25. Someone asks for prices and says they will "call back"
  26. Spoke to same client more than 2x in a day
  27. Referred patient
  28. Requests a bordeteller, bordetello, portobello vaccine
  29. Schedule wellness
  30. Medication Pick Up
  31. Cleaned urine off the floor
  32. Schedule recheck
  33. Had to find Dr for questions
  34. Awkward phone call
  35. Email xray request
  36. Wants prevention with no HWT
  37. Rabies only appointment
  38. Call drops
  39. Client thanks you
  40. "I read online"