Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "I want to speak with a manager"
2. Patient gets mad when they can't speak to doctor or nurse
3. I want to make a complaint
4. I'm going out of town
5. Patient calls you by your name
6. Check SRS
7. Parent calling for their adult child
8. "That's too early"
9. Patient went to wrong office
10. Patient only gives first name
11. Patient left message yesterday and has not received callback
12. Call over 10 mins
13. Patient tells you their life story
14. I think I missed a call
15. VA checking on more then 3 patients
16. Patient wants to switch doctor
17. Patient called yesterday
18. Received compliment from patient
19. Patient says they don't need referral, but they do
20. Caller is a dentist office
21. Patient cancels day of appt
22. Patient knows the doctor
23. I have a very important job
24. Patient hangs up on you
25. You drank a bottle of water
26. Patient's medication was sent to wrong pharmacy
27. "I paid my outstanding balance"
28. Thanks for nothing
29. Wrong office
30. Patient is crying
31. Called looking for a job
32. Is my injection scheduled
33. Is my MRI scheduled?
34. "I just missed their call"
35. Patient upset with wait time
36. Wrong number
37. FX - offered sooner appt