(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient upset with wait time
Call over 10 mins
Caller is a dentist office
I want to make a complaint
I think I missed a call
Check SRS
VA checking on more then 3 patients
Patient only gives first name
"I paid my outstanding balance"
You drank a bottle of water
Is my injection scheduled
Thanks for nothing
I have a very important job
Wrong number
Patient left message yesterday and has not received callback
"I just missed their call"
Patient tells you their life story
Patient hangs up on you
Patient calls you by your name
Patient called yesterday
Patient's medication was sent to wrong pharmacy
Patient knows the doctor
Is my MRI scheduled?
Wrong office
Patient is crying
"I want to speak with a manager"
FX - offered sooner appt
Parent calling for their adult child
Patient gets mad when they can't speak to doctor or nurse
Patient wants to switch doctor
Received compliment from patient
I'm going out of town
Patient cancels day of appt
Patient went to wrong office
Called looking for a job
"That's too early"
Patient says they don't need referral, but they do
