Is my MRIscheduled?"I paid myoutstandingbalance"Patientwants toswitchdoctorPatientonly givesfirst nameIs myinjectionscheduledI want tomake acomplaintPatientiscryingI think Imisseda callReceivedcomplimentfrompatientPatient saysthey don'tneedreferral, butthey doPatientknowsthe doctorThanksfornothingPatientcancelsday ofapptPatient'smedicationwas sent towrongpharmacyPatientwent towrongofficeCheckSRSPatientcalls youby yournameWrongofficePatientupset withwait timePatienttells youtheir lifestoryPatient getsmad whenthey can'tspeak todoctor or nursePatient leftmessageyesterday andhas notreceivedcallbackI have averyimportantjobPatientcalledyesterday"I justmissedtheir call""I want tospeakwith amanager""That'stooearly"You dranka bottle ofwaterPatienthangs upon youI'm goingout oftownCalledlookingfor a jobWrongnumberCaller isa dentistofficeParentcalling fortheir adultchildFX -offeredsoonerapptCallover 10minsVAchecking onmore then 3patientsIs my MRIscheduled?"I paid myoutstandingbalance"Patientwants toswitchdoctorPatientonly givesfirst nameIs myinjectionscheduledI want tomake acomplaintPatientiscryingI think Imisseda callReceivedcomplimentfrompatientPatient saysthey don'tneedreferral, butthey doPatientknowsthe doctorThanksfornothingPatientcancelsday ofapptPatient'smedicationwas sent towrongpharmacyPatientwent towrongofficeCheckSRSPatientcalls youby yournameWrongofficePatientupset withwait timePatienttells youtheir lifestoryPatient getsmad whenthey can'tspeak todoctor or nursePatient leftmessageyesterday andhas notreceivedcallbackI have averyimportantjobPatientcalledyesterday"I justmissedtheir call""I want tospeakwith amanager""That'stooearly"You dranka bottle ofwaterPatienthangs upon youI'm goingout oftownCalledlookingfor a jobWrongnumberCaller isa dentistofficeParentcalling fortheir adultchildFX -offeredsoonerapptCallover 10minsVAchecking onmore then 3patients

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is my MRI scheduled?
  2. "I paid my outstanding balance"
  3. Patient wants to switch doctor
  4. Patient only gives first name
  5. Is my injection scheduled
  6. I want to make a complaint
  7. Patient is crying
  8. I think I missed a call
  9. Received compliment from patient
  10. Patient says they don't need referral, but they do
  11. Patient knows the doctor
  12. Thanks for nothing
  13. Patient cancels day of appt
  14. Patient's medication was sent to wrong pharmacy
  15. Patient went to wrong office
  16. Check SRS
  17. Patient calls you by your name
  18. Wrong office
  19. Patient upset with wait time
  20. Patient tells you their life story
  21. Patient gets mad when they can't speak to doctor or nurse
  22. Patient left message yesterday and has not received callback
  23. I have a very important job
  24. Patient called yesterday
  25. "I just missed their call"
  26. "I want to speak with a manager"
  27. "That's too early"
  28. You drank a bottle of water
  29. Patient hangs up on you
  30. I'm going out of town
  31. Called looking for a job
  32. Wrong number
  33. Caller is a dentist office
  34. Parent calling for their adult child
  35. FX - offered sooner appt
  36. Call over 10 mins
  37. VA checking on more then 3 patients