(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I think I missed a call
Patient is crying
Wrong office
Patient only gives first name
Caller is a dentist office
Patient went to wrong office
"I paid my outstanding balance"
Patient upset with wait time
"I want to speak with a manager"
Patient's medication was sent to wrong pharmacy
FX - offered sooner appt
Patient wants to switch doctor
Patient left message yesterday and has not received callback
Patient hangs up on you
"I just missed their call"
Wrong number
Patient called yesterday
Patient gets mad when they can't speak to doctor or nurse
Patient tells you their life story
Is my injection scheduled
Called looking for a job
I want to make a complaint
You drank a bottle of water
Check SRS
Patient says they don't need referral, but they do
