(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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VPN dropped
Have to create an account for new member
Found the answer through KST/Glean
Multiple protocols in one triage case
Cold transfer
Have to call IT
Can't find a protocol
Member calls and says "I just have a quick question"
Getting the hiccups or sneezing fit during a call
Member calling for prescription
AI misheard a medication name
Member calls back more than once in a day
Caller found our number online
2+ triages in one call
Member disagrees with disposition
Called translation line
3+ in the queue
Caller hangs up
Talked a member through using telemedicine
Transferring member to another team and no answer
Inbound call is non-triage related
Call dropped during triage
Member hung up on you
Full computer restart
Inbound call right before break
Forgot to change CXone status
Member disagrees with care advice
“Can you hear me now?”
Thinking to yourself, "Please don't let this call get reviewed"
