Membercalls andsays "I justhave a quickquestion"Inboundcall isnon-triagerelatedShare yourfavorite holidaymemory withthe team in theholiday channelRefusedstatusShare yourfavoritedessert inthe holidaychannelPost yourfavorite holidayrecipe in theteam holidaychannelForgot tochangeCXonestatusShare yourfavorite holidaytradition withthe team in theholiday channelCallerhangsup2+triages inone callCan'tfind aprotocolChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayEMSrefusalMemberhung upon youCallerfound ournumberonlinePost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromInternaltransfer -no answerCookinginjurycallMultipleprotocolsin onetriage casePhonevisitPost therecipe you'refamous forduring theholidaysThinking toyourself,"Please don'tlet this callget reviewed"Haveto callITErrorcreatinganaccountTalked amemberthroughusingtelemedicineGhostedin theSOSchannelVPNdroppedMembertransferredto Triage fornon-triageneedsMemberdisagreeswith careadviceFullcomputerrestartPost a pictureof your holidaydecorations inthe teamholiday channelBrrrrr....coldtransferShare a pictureof you with yourloved onesand/or pets inthe holidaychannelTold SOSescalationwasinappropriateSilentNight(SilentRefused)Post afun/engagingquestion inthe holidaychannelMemberdoesn'twant toprovide PHIMembercalling forprescriptionInternaltransfer -snoring onthe phoneHave tocreate anaccount fornew memberMemberdisagreeswithdispositionInboundcall rightbeforebreakProviderinappropriatelyuses ERTbuttonPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Membercalls andsays "I justhave a quickquestion"Inboundcall isnon-triagerelatedShare yourfavorite holidaymemory withthe team in theholiday channelRefusedstatusShare yourfavoritedessert inthe holidaychannelPost yourfavorite holidayrecipe in theteam holidaychannelForgot tochangeCXonestatusShare yourfavorite holidaytradition withthe team in theholiday channelCallerhangsup2+triages inone callCan'tfind aprotocolChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayEMSrefusalMemberhung upon youCallerfound ournumberonlinePost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromInternaltransfer -no answerCookinginjurycallMultipleprotocolsin onetriage casePhonevisitPost therecipe you'refamous forduring theholidaysThinking toyourself,"Please don'tlet this callget reviewed"Haveto callITErrorcreatinganaccountTalked amemberthroughusingtelemedicineGhostedin theSOSchannelVPNdroppedMembertransferredto Triage fornon-triageneedsMemberdisagreeswith careadviceFullcomputerrestartPost a pictureof your holidaydecorations inthe teamholiday channelBrrrrr....coldtransferShare a pictureof you with yourloved onesand/or pets inthe holidaychannelTold SOSescalationwasinappropriateSilentNight(SilentRefused)Post afun/engagingquestion inthe holidaychannelMemberdoesn'twant toprovide PHIMembercalling forprescriptionInternaltransfer -snoring onthe phoneHave tocreate anaccount fornew memberMemberdisagreeswithdispositionInboundcall rightbeforebreakProviderinappropriatelyuses ERTbuttonPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member calls and says "I just have a quick question"
  2. Inbound call is non-triage related
  3. Share your favorite holiday memory with the team in the holiday channel
  4. Refused status
  5. Share your favorite dessert in the holiday channel
  6. Post your favorite holiday recipe in the team holiday channel
  7. Forgot to change CXone status
  8. Share your favorite holiday tradition with the team in the holiday channel
  9. Caller hangs up
  10. 2+ triages in one call
  11. Can't find a protocol
  12. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  13. EMS refusal
  14. Member hung up on you
  15. Caller found our number online
  16. Post a quote from your favorite holiday movie for the team to guess what movie it's from
  17. Internal transfer - no answer
  18. Cooking injury call
  19. Multiple protocols in one triage case
  20. Phone visit
  21. Post the recipe you're famous for during the holidays
  22. Thinking to yourself, "Please don't let this call get reviewed"
  23. Have to call IT
  24. Error creating an account
  25. Talked a member through using telemedicine
  26. Ghosted in the SOS channel
  27. VPN dropped
  28. Member transferred to Triage for non-triage needs
  29. Member disagrees with care advice
  30. Full computer restart
  31. Post a picture of your holiday decorations in the team holiday channel
  32. Brrrrr.... cold transfer
  33. Share a picture of you with your loved ones and/or pets in the holiday channel
  34. Told SOS escalation was inappropriate
  35. Silent Night (Silent Refused)
  36. Post a fun/engaging question in the holiday channel
  37. Member doesn't want to provide PHI
  38. Member calling for prescription
  39. Internal transfer - snoring on the phone
  40. Have to create an account for new member
  41. Member disagrees with disposition
  42. Inbound call right before break
  43. Provider inappropriately uses ERT button
  44. Post a childhood picture of yourself during the holidays (in the holiday channel)