(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member disagrees with care advice
Call dropped during triage
Caller found our number online
Ghosted in the SOS channel
3+ in the queue
Called translation line
Multiple protocols in one triage case
Error creating an account
2+ triages in one call
Member calls back more than once in a day
Have to create an account for new member
AI misheard a medication name
Have to call IT
VPN dropped
Member doesn't want to provide PHI
Found the answer through KST/Glean
"Go ahead and submit a quality ticket"
Scan member got through
“Can you hear me now?”
Member calling for prescription
Caller hangs up
Thinking to yourself, "Please don't let this call get reviewed"
Getting the hiccups or sneezing fit during a call
Transferring member to another team and no answer
Full computer restart
CXone Leg
Inbound call right before break
Member hung up on you
Forgot to change CXone status
Cold transfer
Member disagrees with disposition
Not a real ERT (provider initiated)
Someone bursts into your office while on a call
Can't find a protocol
Talked a member through using telemedicine
EMS refusal
Inbound call is non-triage related
Member calls and says "I just have a quick question"
