(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Can't find a protocol
AI misheard a medication name
Member disagrees with disposition
Full computer restart
Inbound call right before break
Inbound call is non-triage related
CXone Leg
Member disagrees with care advice
Caller found our number online
Talked a member through using telemedicine
Called translation line
Forgot to change CXone status
3+ in the queue
EMS refusal
Transferring member to another team and no answer
Caller hangs up
Member doesn't want to provide PHI
Someone bursts into your office while on a call
2+ triages in one call
Multiple protocols in one triage case
Found the answer through KST/Glean
Scan member got through
“Can you hear me now?”
Error creating an account
Member calling for prescription
Member calls and says "I just have a quick question"
Member transferred to Triage for non-triage needs
Thinking to yourself, "Please don't let this call get reviewed"