(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member calls and says "I just have a quick question"
Multiple protocols in one triage case
Cooking injury call
Full computer restart
Inbound call is non-triage related
Member hung up on you
Member calling for prescription
Talked a member through using telemedicine
Post your favorite holiday recipe in the team holiday channel
Share your favorite holiday tradition with the team in the holiday channel
Post a picture of your holiday decorations in the team holiday channel
Inbound call right before break
Share your favorite dessert in the holiday channel
Have to create an account for new member
Member disagrees with disposition
Ghosted in the SOS channel
Silent Night (Silent Refused)
Forgot to change CXone status
Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
Post a childhood picture of yourself during the holidays (in the holiday channel)
Post the recipe you're famous for during the holidays
Refused status
Caller hangs up
Share your favorite holiday memory with the team in the holiday channel
EMS refusal
Share a picture of you with your loved ones and/or pets in the holiday channel
Error creating an account
Phone visit
Internal transfer - snoring on the phone
Thinking to yourself, "Please don't let this call get reviewed"
Brrrrr.... cold transfer
Can't find a protocol
Caller found our number online
Post a quote from your favorite holiday movie for the team to guess what movie it's from
Member disagrees with care advice
Internal transfer - no answer
Provider inappropriately uses ERT button
Have to call IT
Told SOS escalation was inappropriate
VPN dropped
Member transferred to Triage for non-triage needs
2+ triages in one call
Member doesn't want to provide PHI
Post a fun/engaging question in the holiday channel