RefusedstatusMembercalls andsays "I justhave a quickquestion"Share yourfavorite holidaytradition withthe team in theholiday channelCan'tfind aprotocolForgot tochangeCXonestatusErrorcreatinganaccountPost afun/engagingquestion inthe holidaychannelPost yourfavorite holidayrecipe in theteam holidaychannelPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Told SOSescalationwasinappropriatePost a pictureof your holidaydecorations inthe teamholiday channelInternaltransfer -no answerMemberdisagreeswithdispositionHaveto callITGhostedin theSOSchannelCallerhangsupInternaltransfer -snoring onthe phoneMemberhung upon youSilentNight(SilentRefused)Inboundcall rightbeforebreakPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromPost therecipe you'refamous forduring theholidaysCookinginjurycallTalked amemberthroughusingtelemedicineThinking toyourself,"Please don'tlet this callget reviewed"Membertransferredto Triage fornon-triageneedsHave tocreate anaccount fornew memberCallerfound ournumberonlineShare yourfavorite holidaymemory withthe team in theholiday channelBrrrrr....coldtransfer2+triages inone callInboundcall isnon-triagerelatedShare a pictureof you with yourloved onesand/or pets inthe holidaychannelMemberdoesn'twant toprovide PHIShare yourfavoritedessert inthe holidaychannelPhonevisitMultipleprotocolsin onetriage caseProviderinappropriatelyuses ERTbuttonFullcomputerrestartEMSrefusalMemberdisagreeswith careadviceMembercalling forprescriptionChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayVPNdroppedRefusedstatusMembercalls andsays "I justhave a quickquestion"Share yourfavorite holidaytradition withthe team in theholiday channelCan'tfind aprotocolForgot tochangeCXonestatusErrorcreatinganaccountPost afun/engagingquestion inthe holidaychannelPost yourfavorite holidayrecipe in theteam holidaychannelPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Told SOSescalationwasinappropriatePost a pictureof your holidaydecorations inthe teamholiday channelInternaltransfer -no answerMemberdisagreeswithdispositionHaveto callITGhostedin theSOSchannelCallerhangsupInternaltransfer -snoring onthe phoneMemberhung upon youSilentNight(SilentRefused)Inboundcall rightbeforebreakPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromPost therecipe you'refamous forduring theholidaysCookinginjurycallTalked amemberthroughusingtelemedicineThinking toyourself,"Please don'tlet this callget reviewed"Membertransferredto Triage fornon-triageneedsHave tocreate anaccount fornew memberCallerfound ournumberonlineShare yourfavorite holidaymemory withthe team in theholiday channelBrrrrr....coldtransfer2+triages inone callInboundcall isnon-triagerelatedShare a pictureof you with yourloved onesand/or pets inthe holidaychannelMemberdoesn'twant toprovide PHIShare yourfavoritedessert inthe holidaychannelPhonevisitMultipleprotocolsin onetriage caseProviderinappropriatelyuses ERTbuttonFullcomputerrestartEMSrefusalMemberdisagreeswith careadviceMembercalling forprescriptionChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayVPNdropped

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refused status
  2. Member calls and says "I just have a quick question"
  3. Share your favorite holiday tradition with the team in the holiday channel
  4. Can't find a protocol
  5. Forgot to change CXone status
  6. Error creating an account
  7. Post a fun/engaging question in the holiday channel
  8. Post your favorite holiday recipe in the team holiday channel
  9. Post a childhood picture of yourself during the holidays (in the holiday channel)
  10. Told SOS escalation was inappropriate
  11. Post a picture of your holiday decorations in the team holiday channel
  12. Internal transfer - no answer
  13. Member disagrees with disposition
  14. Have to call IT
  15. Ghosted in the SOS channel
  16. Caller hangs up
  17. Internal transfer - snoring on the phone
  18. Member hung up on you
  19. Silent Night (Silent Refused)
  20. Inbound call right before break
  21. Post a quote from your favorite holiday movie for the team to guess what movie it's from
  22. Post the recipe you're famous for during the holidays
  23. Cooking injury call
  24. Talked a member through using telemedicine
  25. Thinking to yourself, "Please don't let this call get reviewed"
  26. Member transferred to Triage for non-triage needs
  27. Have to create an account for new member
  28. Caller found our number online
  29. Share your favorite holiday memory with the team in the holiday channel
  30. Brrrrr.... cold transfer
  31. 2+ triages in one call
  32. Inbound call is non-triage related
  33. Share a picture of you with your loved ones and/or pets in the holiday channel
  34. Member doesn't want to provide PHI
  35. Share your favorite dessert in the holiday channel
  36. Phone visit
  37. Multiple protocols in one triage case
  38. Provider inappropriately uses ERT button
  39. Full computer restart
  40. EMS refusal
  41. Member disagrees with care advice
  42. Member calling for prescription
  43. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  44. VPN dropped