(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Transferring member to another team and no answer
“Can you hear me now?”
Error creating an account
Caller found our number online
Member calls and says "I just have a quick question"
Ghosted in the SOS channel
Cold transfer
Talked a member through using telemedicine
Found the answer through KST/Glean
EMS refusal
Not a real ERT (provider initiated)
"Go ahead and submit a quality ticket"
3+ in the queue
2+ triages in one call
Member hung up on you
Have to call IT
Getting the hiccups or sneezing fit during a call
Called translation line
Inbound call is non-triage related
VPN dropped
Inbound call right before break
Member doesn't want to provide PHI
Someone bursts into your office while on a call
Member disagrees with disposition
Member calls back more than once in a day
Member transferred to Triage for non-triage needs
Forgot to change CXone status
Call dropped during triage
Thinking to yourself, "Please don't let this call get reviewed"
