MemberdisagreeswithdispositionShare yourfavorite holidaytradition withthe team in theholiday channelPost a pictureof your holidaydecorations inthe teamholiday channelMemberhung upon youPhonevisitHave tocreate anaccount fornew memberInternaltransfer -snoring onthe phoneMembercalls andsays "I justhave a quickquestion"Internaltransfer -no answerEMSrefusal2+triages inone callMultipleprotocolsin onetriage caseRefusedstatusPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Inboundcall rightbeforebreakShare yourfavorite holidaymemory withthe team in theholiday channelCallerhangsupProviderinappropriatelyuses ERTbuttonShare yourfavoritedessert inthe holidaychannelVPNdroppedTalked amemberthroughusingtelemedicineThinking toyourself,"Please don'tlet this callget reviewed"Change Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayHaveto callITMembercalling forprescriptionSilentNight(SilentRefused)Ghostedin theSOSchannelPost yourfavorite holidayrecipe in theteam holidaychannelCookinginjurycallTold SOSescalationwasinappropriateMemberdoesn'twant toprovide PHIForgot tochangeCXonestatusShare a pictureof you with yourloved onesand/or pets inthe holidaychannelBrrrrr....coldtransferMembertransferredto Triage fornon-triageneedsInboundcall isnon-triagerelatedPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromCallerfound ournumberonlineErrorcreatinganaccountPost afun/engagingquestion inthe holidaychannelMemberdisagreeswith careadviceCan'tfind aprotocolFullcomputerrestartPost therecipe you'refamous forduring theholidaysMemberdisagreeswithdispositionShare yourfavorite holidaytradition withthe team in theholiday channelPost a pictureof your holidaydecorations inthe teamholiday channelMemberhung upon youPhonevisitHave tocreate anaccount fornew memberInternaltransfer -snoring onthe phoneMembercalls andsays "I justhave a quickquestion"Internaltransfer -no answerEMSrefusal2+triages inone callMultipleprotocolsin onetriage caseRefusedstatusPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Inboundcall rightbeforebreakShare yourfavorite holidaymemory withthe team in theholiday channelCallerhangsupProviderinappropriatelyuses ERTbuttonShare yourfavoritedessert inthe holidaychannelVPNdroppedTalked amemberthroughusingtelemedicineThinking toyourself,"Please don'tlet this callget reviewed"Change Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayHaveto callITMembercalling forprescriptionSilentNight(SilentRefused)Ghostedin theSOSchannelPost yourfavorite holidayrecipe in theteam holidaychannelCookinginjurycallTold SOSescalationwasinappropriateMemberdoesn'twant toprovide PHIForgot tochangeCXonestatusShare a pictureof you with yourloved onesand/or pets inthe holidaychannelBrrrrr....coldtransferMembertransferredto Triage fornon-triageneedsInboundcall isnon-triagerelatedPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromCallerfound ournumberonlineErrorcreatinganaccountPost afun/engagingquestion inthe holidaychannelMemberdisagreeswith careadviceCan'tfind aprotocolFullcomputerrestartPost therecipe you'refamous forduring theholidays

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member disagrees with disposition
  2. Share your favorite holiday tradition with the team in the holiday channel
  3. Post a picture of your holiday decorations in the team holiday channel
  4. Member hung up on you
  5. Phone visit
  6. Have to create an account for new member
  7. Internal transfer - snoring on the phone
  8. Member calls and says "I just have a quick question"
  9. Internal transfer - no answer
  10. EMS refusal
  11. 2+ triages in one call
  12. Multiple protocols in one triage case
  13. Refused status
  14. Post a childhood picture of yourself during the holidays (in the holiday channel)
  15. Inbound call right before break
  16. Share your favorite holiday memory with the team in the holiday channel
  17. Caller hangs up
  18. Provider inappropriately uses ERT button
  19. Share your favorite dessert in the holiday channel
  20. VPN dropped
  21. Talked a member through using telemedicine
  22. Thinking to yourself, "Please don't let this call get reviewed"
  23. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  24. Have to call IT
  25. Member calling for prescription
  26. Silent Night (Silent Refused)
  27. Ghosted in the SOS channel
  28. Post your favorite holiday recipe in the team holiday channel
  29. Cooking injury call
  30. Told SOS escalation was inappropriate
  31. Member doesn't want to provide PHI
  32. Forgot to change CXone status
  33. Share a picture of you with your loved ones and/or pets in the holiday channel
  34. Brrrrr.... cold transfer
  35. Member transferred to Triage for non-triage needs
  36. Inbound call is non-triage related
  37. Post a quote from your favorite holiday movie for the team to guess what movie it's from
  38. Caller found our number online
  39. Error creating an account
  40. Post a fun/engaging question in the holiday channel
  41. Member disagrees with care advice
  42. Can't find a protocol
  43. Full computer restart
  44. Post the recipe you're famous for during the holidays