Membercalls backmore thanonce in aday Getting thehiccups orsneezing fitduring a call EMSrefusalMembercalling forprescription Ghosted inthe SOSchannelMembertransferredto Triage fornon-triageneedsMemberdoesn'twant toprovide PHIHaveto callITCalldroppedduringtriage Talked amemberthroughusingtelemedicineAImisheard amedicationnameCXoneLeg CallerhangsupHave tocreate anaccount fornew memberVPNdropped"Go aheadand submita qualityticket"ColdtransferInboundcall isnon-triagerelatedCallerfound ournumberonlineForgot tochangeCXonestatusErrorcreatinganaccount3+ inthequeue Multipleprotocolsin onetriage caseCan'tfind aprotocolMemberdisagreeswith careadviceSomeonebursts intoyour officewhile on acall Memberhung upon youCalledtranslationline Not a realERT(providerinitiated)Thinking toyourself,"Please don'tlet this callget reviewed"Membercalls andsays "I justhave a quickquestion"Found theanswerthroughKST/Glean Inboundcall rightbeforebreak2+triages inone callFullcomputerrestart“Can youhear menow?” Transferringmember toanotherteam and noanswerScanmembergotthrough MemberdisagreeswithdispositionMembercalls backmore thanonce in aday Getting thehiccups orsneezing fitduring a call EMSrefusalMembercalling forprescription Ghosted inthe SOSchannelMembertransferredto Triage fornon-triageneedsMemberdoesn'twant toprovide PHIHaveto callITCalldroppedduringtriage Talked amemberthroughusingtelemedicineAImisheard amedicationnameCXoneLeg CallerhangsupHave tocreate anaccount fornew memberVPNdropped"Go aheadand submita qualityticket"ColdtransferInboundcall isnon-triagerelatedCallerfound ournumberonlineForgot tochangeCXonestatusErrorcreatinganaccount3+ inthequeue Multipleprotocolsin onetriage caseCan'tfind aprotocolMemberdisagreeswith careadviceSomeonebursts intoyour officewhile on acall Memberhung upon youCalledtranslationline Not a realERT(providerinitiated)Thinking toyourself,"Please don'tlet this callget reviewed"Membercalls andsays "I justhave a quickquestion"Found theanswerthroughKST/Glean Inboundcall rightbeforebreak2+triages inone callFullcomputerrestart“Can youhear menow?” Transferringmember toanotherteam and noanswerScanmembergotthrough Memberdisagreeswithdisposition

Nurses Week Bingo 2026! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member calls back more than once in a day
  2. Getting the hiccups or sneezing fit during a call
  3. EMS refusal
  4. Member calling for prescription
  5. Ghosted in the SOS channel
  6. Member transferred to Triage for non-triage needs
  7. Member doesn't want to provide PHI
  8. Have to call IT
  9. Call dropped during triage
  10. Talked a member through using telemedicine
  11. AI misheard a medication name
  12. CXone Leg
  13. Caller hangs up
  14. Have to create an account for new member
  15. VPN dropped
  16. "Go ahead and submit a quality ticket"
  17. Cold transfer
  18. Inbound call is non-triage related
  19. Caller found our number online
  20. Forgot to change CXone status
  21. Error creating an account
  22. 3+ in the queue
  23. Multiple protocols in one triage case
  24. Can't find a protocol
  25. Member disagrees with care advice
  26. Someone bursts into your office while on a call
  27. Member hung up on you
  28. Called translation line
  29. Not a real ERT (provider initiated)
  30. Thinking to yourself, "Please don't let this call get reviewed"
  31. Member calls and says "I just have a quick question"
  32. Found the answer through KST/Glean
  33. Inbound call right before break
  34. 2+ triages in one call
  35. Full computer restart
  36. “Can you hear me now?”
  37. Transferring member to another team and no answer
  38. Scan member got through
  39. Member disagrees with disposition