Membercalls andsays "I justhave a quickquestion"Multipleprotocolsin onetriage caseCookinginjurycallFullcomputerrestartInboundcall isnon-triagerelatedMemberhung upon youMembercalling forprescriptionTalked amemberthroughusingtelemedicinePost yourfavorite holidayrecipe in theteam holidaychannelShare yourfavorite holidaytradition withthe team in theholiday channelPost a pictureof your holidaydecorations inthe teamholiday channelInboundcall rightbeforebreakShare yourfavoritedessert inthe holidaychannelHave tocreate anaccount fornew memberMemberdisagreeswithdispositionGhostedin theSOSchannelSilentNight(SilentRefused)Forgot tochangeCXonestatusChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Post therecipe you'refamous forduring theholidaysRefusedstatusCallerhangsupShare yourfavorite holidaymemory withthe team in theholiday channelEMSrefusalShare a pictureof you with yourloved onesand/or pets inthe holidaychannelErrorcreatinganaccountPhonevisitInternaltransfer -snoring onthe phoneThinking toyourself,"Please don'tlet this callget reviewed"Brrrrr....coldtransferCan'tfind aprotocolCallerfound ournumberonlinePost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromMemberdisagreeswith careadviceInternaltransfer -no answerProviderinappropriatelyuses ERTbuttonHaveto callITTold SOSescalationwasinappropriateVPNdroppedMembertransferredto Triage fornon-triageneeds2+triages inone callMemberdoesn'twant toprovide PHIPost afun/engagingquestion inthe holidaychannelMembercalls andsays "I justhave a quickquestion"Multipleprotocolsin onetriage caseCookinginjurycallFullcomputerrestartInboundcall isnon-triagerelatedMemberhung upon youMembercalling forprescriptionTalked amemberthroughusingtelemedicinePost yourfavorite holidayrecipe in theteam holidaychannelShare yourfavorite holidaytradition withthe team in theholiday channelPost a pictureof your holidaydecorations inthe teamholiday channelInboundcall rightbeforebreakShare yourfavoritedessert inthe holidaychannelHave tocreate anaccount fornew memberMemberdisagreeswithdispositionGhostedin theSOSchannelSilentNight(SilentRefused)Forgot tochangeCXonestatusChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Post therecipe you'refamous forduring theholidaysRefusedstatusCallerhangsupShare yourfavorite holidaymemory withthe team in theholiday channelEMSrefusalShare a pictureof you with yourloved onesand/or pets inthe holidaychannelErrorcreatinganaccountPhonevisitInternaltransfer -snoring onthe phoneThinking toyourself,"Please don'tlet this callget reviewed"Brrrrr....coldtransferCan'tfind aprotocolCallerfound ournumberonlinePost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromMemberdisagreeswith careadviceInternaltransfer -no answerProviderinappropriatelyuses ERTbuttonHaveto callITTold SOSescalationwasinappropriateVPNdroppedMembertransferredto Triage fornon-triageneeds2+triages inone callMemberdoesn'twant toprovide PHIPost afun/engagingquestion inthe holidaychannel

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member calls and says "I just have a quick question"
  2. Multiple protocols in one triage case
  3. Cooking injury call
  4. Full computer restart
  5. Inbound call is non-triage related
  6. Member hung up on you
  7. Member calling for prescription
  8. Talked a member through using telemedicine
  9. Post your favorite holiday recipe in the team holiday channel
  10. Share your favorite holiday tradition with the team in the holiday channel
  11. Post a picture of your holiday decorations in the team holiday channel
  12. Inbound call right before break
  13. Share your favorite dessert in the holiday channel
  14. Have to create an account for new member
  15. Member disagrees with disposition
  16. Ghosted in the SOS channel
  17. Silent Night (Silent Refused)
  18. Forgot to change CXone status
  19. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  20. Post a childhood picture of yourself during the holidays (in the holiday channel)
  21. Post the recipe you're famous for during the holidays
  22. Refused status
  23. Caller hangs up
  24. Share your favorite holiday memory with the team in the holiday channel
  25. EMS refusal
  26. Share a picture of you with your loved ones and/or pets in the holiday channel
  27. Error creating an account
  28. Phone visit
  29. Internal transfer - snoring on the phone
  30. Thinking to yourself, "Please don't let this call get reviewed"
  31. Brrrrr.... cold transfer
  32. Can't find a protocol
  33. Caller found our number online
  34. Post a quote from your favorite holiday movie for the team to guess what movie it's from
  35. Member disagrees with care advice
  36. Internal transfer - no answer
  37. Provider inappropriately uses ERT button
  38. Have to call IT
  39. Told SOS escalation was inappropriate
  40. VPN dropped
  41. Member transferred to Triage for non-triage needs
  42. 2+ triages in one call
  43. Member doesn't want to provide PHI
  44. Post a fun/engaging question in the holiday channel