(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Have to call IT
Getting the hiccups or sneezing fit during a call
Thinking to yourself, "Please don't let this call get reviewed"
Member disagrees with care advice
“Can you hear me now?”
Multiple protocols in one triage case
CXone Leg
3+ in the queue
Transferring member to another team and no answer
VPN dropped
Called translation line
Cold transfer
Member transferred to Triage for non-triage needs
Someone bursts into your office while on a call
Caller found our number online
Error creating an account
Member calling for prescription
Have to create an account for new member
Inbound call right before break
Member hung up on you
Member doesn't want to provide PHI
"Go ahead and submit a quality ticket"
Not a real ERT (provider initiated)
Can't find a protocol
Ghosted in the SOS channel
Talked a member through using telemedicine
AI misheard a medication name
Call dropped during triage
Forgot to change CXone status
2+ triages in one call
Found the answer through KST/Glean
Member disagrees with disposition
Member calls and says "I just have a quick question"
