Callerfound ournumberonlineEMSrefusalPost yourfavorite holidayrecipe in theteam holidaychannelMultipleprotocolsin onetriage caseMembercalls andsays "I justhave a quickquestion"Told SOSescalationwasinappropriateProviderinappropriatelyuses ERTbuttonInboundcall isnon-triagerelatedMemberdoesn'twant toprovide PHIErrorcreatinganaccountInternaltransfer -no answerFullcomputerrestartInboundcall rightbeforebreakInternaltransfer -snoring onthe phonePhonevisitTalked amemberthroughusingtelemedicineChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayMembercalling forprescriptionShare yourfavorite holidaymemory withthe team in theholiday channelCan'tfind aprotocolCookinginjurycallMemberhung upon youShare yourfavoritedessert inthe holidaychannelShare yourfavorite holidaytradition withthe team in theholiday channel2+triages inone callRefusedstatusPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromCallerhangsupMembertransferredto Triage fornon-triageneedsHaveto callITSilentNight(SilentRefused)Forgot tochangeCXonestatusMemberdisagreeswithdispositionPost a pictureof your holidaydecorations inthe teamholiday channelPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Post therecipe you'refamous forduring theholidaysVPNdroppedPost afun/engagingquestion inthe holidaychannelShare a pictureof you with yourloved onesand/or pets inthe holidaychannelThinking toyourself,"Please don'tlet this callget reviewed"Brrrrr....coldtransferMemberdisagreeswith careadviceGhostedin theSOSchannelHave tocreate anaccount fornew memberCallerfound ournumberonlineEMSrefusalPost yourfavorite holidayrecipe in theteam holidaychannelMultipleprotocolsin onetriage caseMembercalls andsays "I justhave a quickquestion"Told SOSescalationwasinappropriateProviderinappropriatelyuses ERTbuttonInboundcall isnon-triagerelatedMemberdoesn'twant toprovide PHIErrorcreatinganaccountInternaltransfer -no answerFullcomputerrestartInboundcall rightbeforebreakInternaltransfer -snoring onthe phonePhonevisitTalked amemberthroughusingtelemedicineChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayMembercalling forprescriptionShare yourfavorite holidaymemory withthe team in theholiday channelCan'tfind aprotocolCookinginjurycallMemberhung upon youShare yourfavoritedessert inthe holidaychannelShare yourfavorite holidaytradition withthe team in theholiday channel2+triages inone callRefusedstatusPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromCallerhangsupMembertransferredto Triage fornon-triageneedsHaveto callITSilentNight(SilentRefused)Forgot tochangeCXonestatusMemberdisagreeswithdispositionPost a pictureof your holidaydecorations inthe teamholiday channelPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Post therecipe you'refamous forduring theholidaysVPNdroppedPost afun/engagingquestion inthe holidaychannelShare a pictureof you with yourloved onesand/or pets inthe holidaychannelThinking toyourself,"Please don'tlet this callget reviewed"Brrrrr....coldtransferMemberdisagreeswith careadviceGhostedin theSOSchannelHave tocreate anaccount fornew member

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller found our number online
  2. EMS refusal
  3. Post your favorite holiday recipe in the team holiday channel
  4. Multiple protocols in one triage case
  5. Member calls and says "I just have a quick question"
  6. Told SOS escalation was inappropriate
  7. Provider inappropriately uses ERT button
  8. Inbound call is non-triage related
  9. Member doesn't want to provide PHI
  10. Error creating an account
  11. Internal transfer - no answer
  12. Full computer restart
  13. Inbound call right before break
  14. Internal transfer - snoring on the phone
  15. Phone visit
  16. Talked a member through using telemedicine
  17. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  18. Member calling for prescription
  19. Share your favorite holiday memory with the team in the holiday channel
  20. Can't find a protocol
  21. Cooking injury call
  22. Member hung up on you
  23. Share your favorite dessert in the holiday channel
  24. Share your favorite holiday tradition with the team in the holiday channel
  25. 2+ triages in one call
  26. Refused status
  27. Post a quote from your favorite holiday movie for the team to guess what movie it's from
  28. Caller hangs up
  29. Member transferred to Triage for non-triage needs
  30. Have to call IT
  31. Silent Night (Silent Refused)
  32. Forgot to change CXone status
  33. Member disagrees with disposition
  34. Post a picture of your holiday decorations in the team holiday channel
  35. Post a childhood picture of yourself during the holidays (in the holiday channel)
  36. Post the recipe you're famous for during the holidays
  37. VPN dropped
  38. Post a fun/engaging question in the holiday channel
  39. Share a picture of you with your loved ones and/or pets in the holiday channel
  40. Thinking to yourself, "Please don't let this call get reviewed"
  41. Brrrrr.... cold transfer
  42. Member disagrees with care advice
  43. Ghosted in the SOS channel
  44. Have to create an account for new member