Haveto callITPost afun/engagingquestion inthe holidaychannelCookinginjurycallPost a pictureof your holidaydecorations inthe teamholiday channelTold SOSescalationwasinappropriatePost therecipe you'refamous forduring theholidaysForgot tochangeCXonestatusFullcomputerrestartChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayCan'tfind aprotocolHave tocreate anaccount fornew memberShare yourfavoritedessert inthe holidaychannelPhonevisitShare yourfavorite holidaytradition withthe team in theholiday channelShare yourfavorite holidaymemory withthe team in theholiday channelPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Memberdisagreeswith careadviceMemberdisagreeswithdispositionPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromThinking toyourself,"Please don'tlet this callget reviewed"Brrrrr....coldtransferShare a pictureof you with yourloved onesand/or pets inthe holidaychannelMemberhung upon youMembercalls andsays "I justhave a quickquestion"Internaltransfer -snoring onthe phoneInboundcall rightbeforebreakPost yourfavorite holidayrecipe in theteam holidaychannelTalked amemberthroughusingtelemedicineMemberdoesn'twant toprovide PHICallerfound ournumberonlineInboundcall isnon-triagerelatedInternaltransfer -no answerMultipleprotocolsin onetriage caseVPNdroppedCallerhangsupErrorcreatinganaccountProviderinappropriatelyuses ERTbuttonEMSrefusalGhostedin theSOSchannelMembercalling forprescriptionMembertransferredto Triage fornon-triageneeds2+triages inone callRefusedstatusSilentNight(SilentRefused)Haveto callITPost afun/engagingquestion inthe holidaychannelCookinginjurycallPost a pictureof your holidaydecorations inthe teamholiday channelTold SOSescalationwasinappropriatePost therecipe you'refamous forduring theholidaysForgot tochangeCXonestatusFullcomputerrestartChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayCan'tfind aprotocolHave tocreate anaccount fornew memberShare yourfavoritedessert inthe holidaychannelPhonevisitShare yourfavorite holidaytradition withthe team in theholiday channelShare yourfavorite holidaymemory withthe team in theholiday channelPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Memberdisagreeswith careadviceMemberdisagreeswithdispositionPost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromThinking toyourself,"Please don'tlet this callget reviewed"Brrrrr....coldtransferShare a pictureof you with yourloved onesand/or pets inthe holidaychannelMemberhung upon youMembercalls andsays "I justhave a quickquestion"Internaltransfer -snoring onthe phoneInboundcall rightbeforebreakPost yourfavorite holidayrecipe in theteam holidaychannelTalked amemberthroughusingtelemedicineMemberdoesn'twant toprovide PHICallerfound ournumberonlineInboundcall isnon-triagerelatedInternaltransfer -no answerMultipleprotocolsin onetriage caseVPNdroppedCallerhangsupErrorcreatinganaccountProviderinappropriatelyuses ERTbuttonEMSrefusalGhostedin theSOSchannelMembercalling forprescriptionMembertransferredto Triage fornon-triageneeds2+triages inone callRefusedstatusSilentNight(SilentRefused)

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have to call IT
  2. Post a fun/engaging question in the holiday channel
  3. Cooking injury call
  4. Post a picture of your holiday decorations in the team holiday channel
  5. Told SOS escalation was inappropriate
  6. Post the recipe you're famous for during the holidays
  7. Forgot to change CXone status
  8. Full computer restart
  9. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  10. Can't find a protocol
  11. Have to create an account for new member
  12. Share your favorite dessert in the holiday channel
  13. Phone visit
  14. Share your favorite holiday tradition with the team in the holiday channel
  15. Share your favorite holiday memory with the team in the holiday channel
  16. Post a childhood picture of yourself during the holidays (in the holiday channel)
  17. Member disagrees with care advice
  18. Member disagrees with disposition
  19. Post a quote from your favorite holiday movie for the team to guess what movie it's from
  20. Thinking to yourself, "Please don't let this call get reviewed"
  21. Brrrrr.... cold transfer
  22. Share a picture of you with your loved ones and/or pets in the holiday channel
  23. Member hung up on you
  24. Member calls and says "I just have a quick question"
  25. Internal transfer - snoring on the phone
  26. Inbound call right before break
  27. Post your favorite holiday recipe in the team holiday channel
  28. Talked a member through using telemedicine
  29. Member doesn't want to provide PHI
  30. Caller found our number online
  31. Inbound call is non-triage related
  32. Internal transfer - no answer
  33. Multiple protocols in one triage case
  34. VPN dropped
  35. Caller hangs up
  36. Error creating an account
  37. Provider inappropriately uses ERT button
  38. EMS refusal
  39. Ghosted in the SOS channel
  40. Member calling for prescription
  41. Member transferred to Triage for non-triage needs
  42. 2+ triages in one call
  43. Refused status
  44. Silent Night (Silent Refused)