(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Error creating an account
3+ in the queue
CXone Leg
Member disagrees with care advice
Getting the hiccups or sneezing fit during a call
Found the answer through KST/Glean
Can't find a protocol
Inbound call right before break
Caller found our number online
AI misheard a medication name
Full computer restart
Scan member got through
Have to create an account for new member
“Can you hear me now?”
Have to call IT
Ghosted in the SOS channel
Member doesn't want to provide PHI
Multiple protocols in one triage case
Member hung up on you
Member disagrees with disposition
VPN dropped
"Go ahead and submit a quality ticket"
Caller hangs up
Call dropped during triage
Forgot to change CXone status
Inbound call is non-triage related
Member transferred to Triage for non-triage needs
Not a real ERT (provider initiated)
Member calls and says "I just have a quick question"
Someone bursts into your office while on a call
EMS refusal
Member calling for prescription
2+ triages in one call
Transferring member to another team and no answer
Member calls back more than once in a day
Thinking to yourself, "Please don't let this call get reviewed"
