Multipleprotocolsin onetriage caseMemberdisagreeswithdispositionMembertransferredto Triage fornon-triageneedsEMSrefusalTalked amemberthroughusingtelemedicineCan'tfind aprotocolMembercalling forprescriptionInboundcall isnon-triagerelatedThinking toyourself,"Please don'tlet this callget reviewed"Post therecipe you'refamous forduring theholidaysShare yourfavoritedessert inthe holidaychannelCallerhangsupCallerfound ournumberonlinePost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromFullcomputerrestartPost afun/engagingquestion inthe holidaychannelInternaltransfer -no answerShare yourfavorite holidaymemory withthe team in theholiday channelRefusedstatusMemberdoesn'twant toprovide PHIGhostedin theSOSchannelInboundcall rightbeforebreakChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayInternaltransfer -snoring onthe phoneShare a pictureof you with yourloved onesand/or pets inthe holidaychannelHave tocreate anaccount fornew memberPost yourfavorite holidayrecipe in theteam holidaychannelPost a pictureof your holidaydecorations inthe teamholiday channelPhonevisitMembercalls andsays "I justhave a quickquestion"Memberdisagreeswith careadviceSilentNight(SilentRefused)VPNdroppedTold SOSescalationwasinappropriateShare yourfavorite holidaytradition withthe team in theholiday channelHaveto callITMemberhung upon youBrrrrr....coldtransferProviderinappropriatelyuses ERTbuttonCookinginjurycallErrorcreatinganaccount2+triages inone callPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Forgot tochangeCXonestatusMultipleprotocolsin onetriage caseMemberdisagreeswithdispositionMembertransferredto Triage fornon-triageneedsEMSrefusalTalked amemberthroughusingtelemedicineCan'tfind aprotocolMembercalling forprescriptionInboundcall isnon-triagerelatedThinking toyourself,"Please don'tlet this callget reviewed"Post therecipe you'refamous forduring theholidaysShare yourfavoritedessert inthe holidaychannelCallerhangsupCallerfound ournumberonlinePost a quote fromyour favoriteholiday movie forthe team toguess whatmovie it's fromFullcomputerrestartPost afun/engagingquestion inthe holidaychannelInternaltransfer -no answerShare yourfavorite holidaymemory withthe team in theholiday channelRefusedstatusMemberdoesn'twant toprovide PHIGhostedin theSOSchannelInboundcall rightbeforebreakChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayInternaltransfer -snoring onthe phoneShare a pictureof you with yourloved onesand/or pets inthe holidaychannelHave tocreate anaccount fornew memberPost yourfavorite holidayrecipe in theteam holidaychannelPost a pictureof your holidaydecorations inthe teamholiday channelPhonevisitMembercalls andsays "I justhave a quickquestion"Memberdisagreeswith careadviceSilentNight(SilentRefused)VPNdroppedTold SOSescalationwasinappropriateShare yourfavorite holidaytradition withthe team in theholiday channelHaveto callITMemberhung upon youBrrrrr....coldtransferProviderinappropriatelyuses ERTbuttonCookinginjurycallErrorcreatinganaccount2+triages inone callPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Forgot tochangeCXonestatus

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Multiple protocols in one triage case
  2. Member disagrees with disposition
  3. Member transferred to Triage for non-triage needs
  4. EMS refusal
  5. Talked a member through using telemedicine
  6. Can't find a protocol
  7. Member calling for prescription
  8. Inbound call is non-triage related
  9. Thinking to yourself, "Please don't let this call get reviewed"
  10. Post the recipe you're famous for during the holidays
  11. Share your favorite dessert in the holiday channel
  12. Caller hangs up
  13. Caller found our number online
  14. Post a quote from your favorite holiday movie for the team to guess what movie it's from
  15. Full computer restart
  16. Post a fun/engaging question in the holiday channel
  17. Internal transfer - no answer
  18. Share your favorite holiday memory with the team in the holiday channel
  19. Refused status
  20. Member doesn't want to provide PHI
  21. Ghosted in the SOS channel
  22. Inbound call right before break
  23. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  24. Internal transfer - snoring on the phone
  25. Share a picture of you with your loved ones and/or pets in the holiday channel
  26. Have to create an account for new member
  27. Post your favorite holiday recipe in the team holiday channel
  28. Post a picture of your holiday decorations in the team holiday channel
  29. Phone visit
  30. Member calls and says "I just have a quick question"
  31. Member disagrees with care advice
  32. Silent Night (Silent Refused)
  33. VPN dropped
  34. Told SOS escalation was inappropriate
  35. Share your favorite holiday tradition with the team in the holiday channel
  36. Have to call IT
  37. Member hung up on you
  38. Brrrrr.... cold transfer
  39. Provider inappropriately uses ERT button
  40. Cooking injury call
  41. Error creating an account
  42. 2+ triages in one call
  43. Post a childhood picture of yourself during the holidays (in the holiday channel)
  44. Forgot to change CXone status