Handled acrisis and thengot a newreferral marked“urgent"Attended ameeting thatcould’vebeen anemailRespondedto a crisiswhile stilldigestingyour lunchCalled aservice andsaid “Hi, it’sme again…Called fiveservices andgot fiveversions of "Wecan't help you"Found aloophole thathelped aclient accesssupportExited a caseand felt likeyou needed adebrief, a nap,and a paradeHad a clientteach yousomethingaboutresilienceSaid“wraparoundsupport” atleast threetimes a dayWrote 10+casenotes inone dayGot loston theway to ahome visitTook on a caseandimmediatelyneeded to book4 appointmentsStayed lateto finish a“quick”case noteCelebrateda small winthat felt likea big one!Had a clientsay “I’m fine”while clearlynot beingfineHad a momentwhere you feltproud of yourprofessionalgrowthSaid “I’ll justquickly dothis” and ittook an hourExplainedthedifferencebetween Tier2 and Tier 3Used yourcalm voicewhilescreamingon the insideFixed aclient’s phoneor emailaccountduring a visitTold a colleague“I’ve exited thecase” and theyclapped like youwon an Oscar!Did a jointvisit withanotherserviceproviderWondered ifyou’re acasemanager ora detectiveWas offeredtea, juice, orfood duringa home visitPieced togethera client’s storyfrom fivedifferentagenciesGave a minilesson onCentrelink,Medicare, orMy Aged CareFound anew serviceno one elsehad heard ofRe‑explainedthe sameprocess threetimes in onedayArrived at ahome visit andimmediatelysensed“something’soff"Explainedrent/bondpayments forthe tenth timethis monthCelebrated acolleague’smilestonewith cake inthe officeTook adeep breathbefore adifficult callAdvocatedfor a clientand got a“yes” afterweeks of “no"Helped aclient navigatethree referralsin one weekHandled acrisis and thengot a newreferral marked“urgent"Attended ameeting thatcould’vebeen anemailRespondedto a crisiswhile stilldigestingyour lunchCalled aservice andsaid “Hi, it’sme again…Called fiveservices andgot fiveversions of "Wecan't help you"Found aloophole thathelped aclient accesssupportExited a caseand felt likeyou needed adebrief, a nap,and a paradeHad a clientteach yousomethingaboutresilienceSaid“wraparoundsupport” atleast threetimes a dayWrote 10+casenotes inone dayGot loston theway to ahome visitTook on a caseandimmediatelyneeded to book4 appointmentsStayed lateto finish a“quick”case noteCelebrateda small winthat felt likea big one!Had a clientsay “I’m fine”while clearlynot beingfineHad a momentwhere you feltproud of yourprofessionalgrowthSaid “I’ll justquickly dothis” and ittook an hourExplainedthedifferencebetween Tier2 and Tier 3Used yourcalm voicewhilescreamingon the insideFixed aclient’s phoneor emailaccountduring a visitTold a colleague“I’ve exited thecase” and theyclapped like youwon an Oscar!Did a jointvisit withanotherserviceproviderWondered ifyou’re acasemanager ora detectiveWas offeredtea, juice, orfood duringa home visitPieced togethera client’s storyfrom fivedifferentagenciesGave a minilesson onCentrelink,Medicare, orMy Aged CareFound anew serviceno one elsehad heard ofRe‑explainedthe sameprocess threetimes in onedayArrived at ahome visit andimmediatelysensed“something’soff"Explainedrent/bondpayments forthe tenth timethis monthCelebrated acolleague’smilestonewith cake inthe officeTook adeep breathbefore adifficult callAdvocatedfor a clientand got a“yes” afterweeks of “no"Helped aclient navigatethree referralsin one week

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a crisis and then got a new referral marked “urgent"
  2. Attended a meeting that could’ve been an email
  3. Responded to a crisis while still digesting your lunch
  4. Called a service and said “Hi, it’s me again…
  5. Called five services and got five versions of "We can't help you"
  6. Found a loophole that helped a client access support
  7. Exited a case and felt like you needed a debrief, a nap, and a parade
  8. Had a client teach you something about resilience
  9. Said “wraparound support” at least three times a day
  10. Wrote 10+ case notes in one day
  11. Got lost on the way to a home visit
  12. Took on a case and immediately needed to book 4 appointments
  13. Stayed late to finish a “quick” case note
  14. Celebrated a small win that felt like a big one!
  15. Had a client say “I’m fine” while clearly not being fine
  16. Had a moment where you felt proud of your professional growth
  17. Said “I’ll just quickly do this” and it took an hour
  18. Explained the difference between Tier 2 and Tier 3
  19. Used your calm voice while screaming on the inside
  20. Fixed a client’s phone or email account during a visit
  21. Told a colleague “I’ve exited the case” and they clapped like you won an Oscar!
  22. Did a joint visit with another service provider
  23. Wondered if you’re a case manager or a detective
  24. Was offered tea, juice, or food during a home visit
  25. Pieced together a client’s story from five different agencies
  26. Gave a mini lesson on Centrelink, Medicare, or My Aged Care
  27. Found a new service no one else had heard of
  28. Re‑explained the same process three times in one day
  29. Arrived at a home visit and immediately sensed “something’s off"
  30. Explained rent/bond payments for the tenth time this month
  31. Celebrated a colleague’s milestone with cake in the office
  32. Took a deep breath before a difficult call
  33. Advocated for a client and got a “yes” after weeks of “no"
  34. Helped a client navigate three referrals in one week