(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Utilized CTI to assist a customer.
Denied an MIFP.
Gave directions to another agency or facility.
Charged for a form.
Dismissed a ticket.
Answered a live phone call from a customer.
Worked with the same customer more than once.
Replied to an email from a customer.
Accepted a motion.
Approved an MIFP.
Certified a document.
Gave information on how to submit a records request.