Student askssomethingyou'reunsure howto answerUse amiracle/hypotheticalquestionBeingcurious +inquisitiveAffirmingstudenteffort/abilityMirrorstudentslanguageSolutionsfocused notproblemfocusedRelatetostudentStudentasks youpersonalquestionsCheckunderstandinge.g. "just toclarify" AlignmentwithstudentvaluesStudent asksaboutsomethingoutside yourscopeRedirect along storyback to callpurposeSignpost atstart ofcall/explainpurpose ofcall What wouldyou like/what wouldhelp youmost?ExplainQUTterminologyScheduling acallbackwithin adesignatedtimeAcknowledgefeelings /concerns Reflectivelistening - Itsounds likeyou're ... NavigatingrepeatingyourselfmultipletimesUse closedquestionsand openquestions what iscurrentlyworking wellwithStudent?Scalingquestions NavigatingwhenStudent isconfused /says idkDealingwith singlewordresponsesStudent askssomethingyou'reunsure howto answerUse amiracle/hypotheticalquestionBeingcurious +inquisitiveAffirmingstudenteffort/abilityMirrorstudentslanguageSolutionsfocused notproblemfocusedRelatetostudentStudentasks youpersonalquestionsCheckunderstandinge.g. "just toclarify" AlignmentwithstudentvaluesStudent asksaboutsomethingoutside yourscopeRedirect along storyback to callpurposeSignpost atstart ofcall/explainpurpose ofcall What wouldyou like/what wouldhelp youmost?ExplainQUTterminologyScheduling acallbackwithin adesignatedtimeAcknowledgefeelings /concerns Reflectivelistening - Itsounds likeyou're ... NavigatingrepeatingyourselfmultipletimesUse closedquestionsand openquestions what iscurrentlyworking wellwithStudent?Scalingquestions NavigatingwhenStudent isconfused /says idkDealingwith singlewordresponses

skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Student asks something you're unsure how to answer
  2. Use a miracle /hypothetical question
  3. Being curious + inquisitive
  4. Affirming student effort/ability
  5. Mirror students language
  6. Solutions focused not problem focused
  7. Relate to student
  8. Student asks you personal questions
  9. Check understanding e.g. "just to clarify"
  10. Alignment with student values
  11. Student asks about something outside your scope
  12. Redirect a long story back to call purpose
  13. Signpost at start of call/explain purpose of call
  14. What would you like/ what would help you most?
  15. Explain QUT terminology
  16. Scheduling a callback within a designated time
  17. Acknowledge feelings / concerns
  18. Reflective listening - It sounds like you're ...
  19. Navigating repeating yourself multiple times
  20. Use closed questions and open questions
  21. what is currently working well with Student?
  22. Scaling questions
  23. Navigating when Student is confused / says idk
  24. Dealing with single word responses