Create acase inCRMcorrectlyHelp ateammateFinish aDfenders UcoursebetweencallsRecite theCircle ofLife to amanagerGet backfrombreak ontimeTake apaymentunder $20Take aflexpaymentTake a pymton aPendingChargebackRecite thefourpassions toa managerComeback fromlunch ontimeTake apermit feepaymentDe-escalate amanagerrequestEmail an invand take apymt onsame callTakepaymentwith ADTSet upBOCpaymentComplimenta teammateRecite thecorevalues to amanagerSet up aPTP forthis monthUpdatecc on ARViewSay hi toRovi ishis officeShow a mgrthe permitdisclosureonSpeak withcustomerfromIndianaHit $3000cash forthe dayPaymentover$1000Create acase inCRMcorrectlyHelp ateammateFinish aDfenders UcoursebetweencallsRecite theCircle ofLife to amanagerGet backfrombreak ontimeTake apaymentunder $20Take aflexpaymentTake a pymton aPendingChargebackRecite thefourpassions toa managerComeback fromlunch ontimeTake apermit feepaymentDe-escalate amanagerrequestEmail an invand take apymt onsame callTakepaymentwith ADTSet upBOCpaymentComplimenta teammateRecite thecorevalues to amanagerSet up aPTP forthis monthUpdatecc on ARViewSay hi toRovi ishis officeShow a mgrthe permitdisclosureonSpeak withcustomerfromIndianaHit $3000cash forthe dayPaymentover$1000

Defenders Collections Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a case in CRM correctly
  2. Help a teammate
  3. Finish a Dfenders U course between calls
  4. Recite the Circle of Life to a manager
  5. Get back from break on time
  6. Take a payment under $20
  7. Take a flex payment
  8. Take a pymt on a Pending Chargeback
  9. Recite the four passions to a manager
  10. Come back from lunch on time
  11. Take a permit fee payment
  12. De-escalate a manager request
  13. Email an inv and take a pymt on same call
  14. Take payment with ADT
  15. Set up BOC payment
  16. Compliment a teammate
  17. Recite the core values to a manager
  18. Set up a PTP for this month
  19. Update cc on AR View
  20. Say hi to Rovi is his office
  21. Show a mgr the permit disclosure on
  22. Speak with customer from Indiana
  23. Hit $3000 cash for the day
  24. Payment over $1000