Wants scriptcalled inwith noappointment“Is there nosoonerappointment?”Patientthreatensto leaveHealthFirstCallback“Why isn'tmyprescriptionready yet?”Allyeis late MedrefillStephbringsdonutsPatientthreatensto changeprovidersTayllorvisit!NewpatientNeedsfaxnumberAllyeordersDoorDashDecoratingpartyPT callsback withoutlistening tovoicemailPatientstartsyellingPatientthreatens tocall theboard ofmedicineWants tobe seentodayRaeordersDoorDashRae isabsorbedin herkindleno oneon thelinePT refusesto go to ERor urgentcarePharmacyneedsclarificationMA leavesyou onreadUTIsymptomsCriticallabPrior authquestionsandconcernsDr.Garciamentioned“Is thisHealthFirst”Patientwants tospeak tosupervisorTells theirentire lifestoryWants scriptcalled inwith noappointment“Is there nosoonerappointment?”Patientthreatensto leaveHealthFirstCallback“Why isn'tmyprescriptionready yet?”Allyeis late MedrefillStephbringsdonutsPatientthreatensto changeprovidersTayllorvisit!NewpatientNeedsfaxnumberAllyeordersDoorDashDecoratingpartyPT callsback withoutlistening tovoicemailPatientstartsyellingPatientthreatens tocall theboard ofmedicineWants tobe seentodayRaeordersDoorDashRae isabsorbedin herkindleno oneon thelinePT refusesto go to ERor urgentcarePharmacyneedsclarificationMA leavesyou onreadUTIsymptomsCriticallabPrior authquestionsandconcernsDr.Garciamentioned“Is thisHealthFirst”Patientwants tospeak tosupervisorTells theirentire lifestory

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wants script called in with no appointment
  2. “Is there no sooner appointment?”
  3. Patient threatens to leave HealthFirst
  4. Callback
  5. “Why isn't my prescription ready yet?”
  6. Allye is late
  7. Med refill
  8. Steph brings donuts
  9. Patient threatens to change providers
  10. Tayllor visit!
  11. New patient
  12. Needs fax number
  13. Allye orders DoorDash
  14. Decorating party
  15. PT calls back without listening to voicemail
  16. Patient starts yelling
  17. Patient threatens to call the board of medicine
  18. Wants to be seen today
  19. Rae orders DoorDash
  20. Rae is absorbed in her kindle
  21. no one on the line
  22. PT refuses to go to ER or urgent care
  23. Pharmacy needs clarification
  24. MA leaves you on read
  25. UTI symptoms
  26. Critical lab
  27. Prior auth questions and concerns
  28. Dr.Garcia mentioned
  29. “Is this HealthFirst”
  30. Patient wants to speak to supervisor
  31. Tells their entire life story