Patientthreatensto leaveHealthFirstPrior authquestionsandconcernsPT refusesto go to ERor urgentcareAllyeis late CallbackMedrefillPharmacyneedsclarification“Is there nosoonerappointment?”Tayllorvisit!StephbringsdonutsNewpatientWants scriptcalled inwith noappointmentCriticallabUTIsymptomsPatientwants tospeak tosupervisorRae isabsorbedin herkindlePatientthreatens tocall theboard ofmedicineDr.GarciamentionedMA leavesyou onread“Is thisHealthFirst”PT callsback withoutlistening tovoicemailRaeordersDoorDashNeedsfaxnumber“Why isn'tmyprescriptionready yet?”no oneon thelinePatientstartsyellingWants tobe seentodayPatientthreatensto changeprovidersAllyeordersDoorDashTells theirentire lifestoryDecoratingpartyPatientthreatensto leaveHealthFirstPrior authquestionsandconcernsPT refusesto go to ERor urgentcareAllyeis late CallbackMedrefillPharmacyneedsclarification“Is there nosoonerappointment?”Tayllorvisit!StephbringsdonutsNewpatientWants scriptcalled inwith noappointmentCriticallabUTIsymptomsPatientwants tospeak tosupervisorRae isabsorbedin herkindlePatientthreatens tocall theboard ofmedicineDr.GarciamentionedMA leavesyou onread“Is thisHealthFirst”PT callsback withoutlistening tovoicemailRaeordersDoorDashNeedsfaxnumber“Why isn'tmyprescriptionready yet?”no oneon thelinePatientstartsyellingWants tobe seentodayPatientthreatensto changeprovidersAllyeordersDoorDashTells theirentire lifestoryDecoratingparty

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient threatens to leave HealthFirst
  2. Prior auth questions and concerns
  3. PT refuses to go to ER or urgent care
  4. Allye is late
  5. Callback
  6. Med refill
  7. Pharmacy needs clarification
  8. “Is there no sooner appointment?”
  9. Tayllor visit!
  10. Steph brings donuts
  11. New patient
  12. Wants script called in with no appointment
  13. Critical lab
  14. UTI symptoms
  15. Patient wants to speak to supervisor
  16. Rae is absorbed in her kindle
  17. Patient threatens to call the board of medicine
  18. Dr.Garcia mentioned
  19. MA leaves you on read
  20. “Is this HealthFirst”
  21. PT calls back without listening to voicemail
  22. Rae orders DoorDash
  23. Needs fax number
  24. “Why isn't my prescription ready yet?”
  25. no one on the line
  26. Patient starts yelling
  27. Wants to be seen today
  28. Patient threatens to change providers
  29. Allye orders DoorDash
  30. Tells their entire life story
  31. Decorating party