no oneon thelineMA leavesyou onreadPatientthreatensto changeprovidersWants tobe seentodayUTIsymptomsTells theirentire lifestoryPharmacyneedsclarification“Is thisHealthFirst”Wants scriptcalled inwith noappointmentPatientwants tospeak tosupervisorAllyeis late NeedsfaxnumberPT callsback withoutlistening tovoicemailDr.Garciamentioned“Is there nosoonerappointment?”Patientthreatensto leaveHealthFirstCriticallabPT refusesto go to ERor urgentcarePrior authquestionsandconcernsAllyeordersDoorDashMedrefillStephbringsdonutsRae isabsorbedin herkindleCallbackPatientstartsyellingPatientthreatens tocall theboard ofmedicineRaeordersDoorDashNewpatientTayllorvisit!“Why isn'tmyprescriptionready yet?”Decoratingpartyno oneon thelineMA leavesyou onreadPatientthreatensto changeprovidersWants tobe seentodayUTIsymptomsTells theirentire lifestoryPharmacyneedsclarification“Is thisHealthFirst”Wants scriptcalled inwith noappointmentPatientwants tospeak tosupervisorAllyeis late NeedsfaxnumberPT callsback withoutlistening tovoicemailDr.Garciamentioned“Is there nosoonerappointment?”Patientthreatensto leaveHealthFirstCriticallabPT refusesto go to ERor urgentcarePrior authquestionsandconcernsAllyeordersDoorDashMedrefillStephbringsdonutsRae isabsorbedin herkindleCallbackPatientstartsyellingPatientthreatens tocall theboard ofmedicineRaeordersDoorDashNewpatientTayllorvisit!“Why isn'tmyprescriptionready yet?”Decoratingparty

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. no one on the line
  2. MA leaves you on read
  3. Patient threatens to change providers
  4. Wants to be seen today
  5. UTI symptoms
  6. Tells their entire life story
  7. Pharmacy needs clarification
  8. “Is this HealthFirst”
  9. Wants script called in with no appointment
  10. Patient wants to speak to supervisor
  11. Allye is late
  12. Needs fax number
  13. PT calls back without listening to voicemail
  14. Dr.Garcia mentioned
  15. “Is there no sooner appointment?”
  16. Patient threatens to leave HealthFirst
  17. Critical lab
  18. PT refuses to go to ER or urgent care
  19. Prior auth questions and concerns
  20. Allye orders DoorDash
  21. Med refill
  22. Steph brings donuts
  23. Rae is absorbed in her kindle
  24. Callback
  25. Patient starts yelling
  26. Patient threatens to call the board of medicine
  27. Rae orders DoorDash
  28. New patient
  29. Tayllor visit!
  30. “Why isn't my prescription ready yet?”
  31. Decorating party