NeedsfaxnumberRaeordersDoorDashPharmacyneedsclarificationWants scriptcalled inwith noappointmentRae isabsorbedin herkindleTells theirentire lifestoryPatientthreatens tocall theboard ofmedicineStephbringsdonutsPatientthreatensto leaveHealthFirstNewpatientno oneon thelineAllyeis late “Why isn'tmyprescriptionready yet?”PT refusesto go to ERor urgentcarePatientstartsyellingTayllorvisit!“Is thisHealthFirst”AllyeordersDoorDashPT callsback withoutlistening tovoicemailWants tobe seentodayCallbackPatientwants tospeak tosupervisorDr.GarciamentionedMedrefillUTIsymptomsPatientthreatensto changeprovidersMA leavesyou onreadDecoratingpartyPrior authquestionsandconcernsCriticallab“Is there nosoonerappointment?”NeedsfaxnumberRaeordersDoorDashPharmacyneedsclarificationWants scriptcalled inwith noappointmentRae isabsorbedin herkindleTells theirentire lifestoryPatientthreatens tocall theboard ofmedicineStephbringsdonutsPatientthreatensto leaveHealthFirstNewpatientno oneon thelineAllyeis late “Why isn'tmyprescriptionready yet?”PT refusesto go to ERor urgentcarePatientstartsyellingTayllorvisit!“Is thisHealthFirst”AllyeordersDoorDashPT callsback withoutlistening tovoicemailWants tobe seentodayCallbackPatientwants tospeak tosupervisorDr.GarciamentionedMedrefillUTIsymptomsPatientthreatensto changeprovidersMA leavesyou onreadDecoratingpartyPrior authquestionsandconcernsCriticallab“Is there nosoonerappointment?”

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs fax number
  2. Rae orders DoorDash
  3. Pharmacy needs clarification
  4. Wants script called in with no appointment
  5. Rae is absorbed in her kindle
  6. Tells their entire life story
  7. Patient threatens to call the board of medicine
  8. Steph brings donuts
  9. Patient threatens to leave HealthFirst
  10. New patient
  11. no one on the line
  12. Allye is late
  13. “Why isn't my prescription ready yet?”
  14. PT refuses to go to ER or urgent care
  15. Patient starts yelling
  16. Tayllor visit!
  17. “Is this HealthFirst”
  18. Allye orders DoorDash
  19. PT calls back without listening to voicemail
  20. Wants to be seen today
  21. Callback
  22. Patient wants to speak to supervisor
  23. Dr.Garcia mentioned
  24. Med refill
  25. UTI symptoms
  26. Patient threatens to change providers
  27. MA leaves you on read
  28. Decorating party
  29. Prior auth questions and concerns
  30. Critical lab
  31. “Is there no sooner appointment?”