Escalated anissueappropriatelyTracked orupdatedcaseinformationAnsweredthe samequestionmore thanonceWorkedthroughlunch(again)Helped ateammateReviewed orreferenced apolicy orSOPPausedbeforehitting“send”Followedup with asupervisoror siteDocumentedan employeeinteractionExplained adeductionor coveragechangeRespondedto a risk-relatedquestionCheckedbenefitseligibilityReviewed ordiscussed aworkers’comp claimWorkedwith avendor orcarrierFixedsomethingbehind thescenesStood uporstretchedSolved aproblemwith aspreadsheetLearnedsomethingnewProcessedaqualifyinglife eventDrankwatertoday!FeltappreciatedMultitaskeda little toowellLaughedduring theworkdayPracticedself-controlbeforereplyingCoordinatedwith PayrollTook alunchbreakFollowedup on abenefitsissueBalancedcompliancewithemployeesupportTook ashortmentalresetTook adeep breathbeforerespondingEscalated anissueappropriatelyTracked orupdatedcaseinformationAnsweredthe samequestionmore thanonceWorkedthroughlunch(again)Helped ateammateReviewed orreferenced apolicy orSOPPausedbeforehitting“send”Followedup with asupervisoror siteDocumentedan employeeinteractionExplained adeductionor coveragechangeRespondedto a risk-relatedquestionCheckedbenefitseligibilityReviewed ordiscussed aworkers’comp claimWorkedwith avendor orcarrierFixedsomethingbehind thescenesStood uporstretchedSolved aproblemwith aspreadsheetLearnedsomethingnewProcessedaqualifyinglife eventDrankwatertoday!FeltappreciatedMultitaskeda little toowellLaughedduring theworkdayPracticedself-controlbeforereplyingCoordinatedwith PayrollTook alunchbreakFollowedup on abenefitsissueBalancedcompliancewithemployeesupportTook ashortmentalresetTook adeep breathbeforeresponding

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated an issue appropriately
  2. Tracked or updated case information
  3. Answered the same question more than once
  4. Worked through lunch (again)
  5. Helped a teammate
  6. Reviewed or referenced a policy or SOP
  7. Paused before hitting “send”
  8. Followed up with a supervisor or site
  9. Documented an employee interaction
  10. Explained a deduction or coverage change
  11. Responded to a risk-related question
  12. Checked benefits eligibility
  13. Reviewed or discussed a workers’ comp claim
  14. Worked with a vendor or carrier
  15. Fixed something behind the scenes
  16. Stood up or stretched
  17. Solved a problem with a spreadsheet
  18. Learned something new
  19. Processed a qualifying life event
  20. Drank water today!
  21. Felt appreciated
  22. Multitasked a little too well
  23. Laughed during the workday
  24. Practiced self-control before replying
  25. Coordinated with Payroll
  26. Took a lunch break
  27. Followed up on a benefits issue
  28. Balanced compliance with employee support
  29. Took a short mental reset
  30. Took a deep breath before responding