Answeredthe samequestionmore thanonceCheckedbenefitseligibilityRespondedto a risk-relatedquestionPracticedself-controlbeforereplyingFollowedup with asupervisoror siteTook adeep breathbeforerespondingProcessedaqualifyinglife eventHelped ateammateReviewed ordiscussed aworkers’comp claimCoordinatedwith PayrollTracked orupdatedcaseinformationBalancedcompliancewithemployeesupportFeltappreciatedTook alunchbreakLaughedduring theworkdayMultitaskeda little toowellWorkedwith avendor orcarrierTook ashortmentalresetReviewed orreferenced apolicy orSOPWorkedthroughlunch(again)Documentedan employeeinteractionLearnedsomethingnewFollowedup on abenefitsissueStood uporstretchedSolved aproblemwith aspreadsheetEscalated anissueappropriatelyExplained adeductionor coveragechangeFixedsomethingbehind thescenesDrankwatertoday!Pausedbeforehitting“send”Answeredthe samequestionmore thanonceCheckedbenefitseligibilityRespondedto a risk-relatedquestionPracticedself-controlbeforereplyingFollowedup with asupervisoror siteTook adeep breathbeforerespondingProcessedaqualifyinglife eventHelped ateammateReviewed ordiscussed aworkers’comp claimCoordinatedwith PayrollTracked orupdatedcaseinformationBalancedcompliancewithemployeesupportFeltappreciatedTook alunchbreakLaughedduring theworkdayMultitaskeda little toowellWorkedwith avendor orcarrierTook ashortmentalresetReviewed orreferenced apolicy orSOPWorkedthroughlunch(again)Documentedan employeeinteractionLearnedsomethingnewFollowedup on abenefitsissueStood uporstretchedSolved aproblemwith aspreadsheetEscalated anissueappropriatelyExplained adeductionor coveragechangeFixedsomethingbehind thescenesDrankwatertoday!Pausedbeforehitting“send”

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered the same question more than once
  2. Checked benefits eligibility
  3. Responded to a risk-related question
  4. Practiced self-control before replying
  5. Followed up with a supervisor or site
  6. Took a deep breath before responding
  7. Processed a qualifying life event
  8. Helped a teammate
  9. Reviewed or discussed a workers’ comp claim
  10. Coordinated with Payroll
  11. Tracked or updated case information
  12. Balanced compliance with employee support
  13. Felt appreciated
  14. Took a lunch break
  15. Laughed during the workday
  16. Multitasked a little too well
  17. Worked with a vendor or carrier
  18. Took a short mental reset
  19. Reviewed or referenced a policy or SOP
  20. Worked through lunch (again)
  21. Documented an employee interaction
  22. Learned something new
  23. Followed up on a benefits issue
  24. Stood up or stretched
  25. Solved a problem with a spreadsheet
  26. Escalated an issue appropriately
  27. Explained a deduction or coverage change
  28. Fixed something behind the scenes
  29. Drank water today!
  30. Paused before hitting “send”