Stood uporstretchedTook ashortmentalresetPausedbeforehitting“send”Explained adeductionor coveragechangeCheckedbenefitseligibilityRespondedto a risk-relatedquestionFixedsomethingbehind thescenesReviewed ordiscussed aworkers’comp claimWorkedthroughlunch(again)Reviewed orreferenced apolicy orSOPAnsweredthe samequestionmore thanonceHelped ateammateFollowedup on abenefitsissueTracked orupdatedcaseinformationTook alunchbreakProcessedaqualifyinglife eventBalancedcompliancewithemployeesupportDocumentedan employeeinteractionEscalated anissueappropriatelyDrankwatertoday!FeltappreciatedPracticedself-controlbeforereplyingLaughedduring theworkdayWorkedwith avendor orcarrierFollowedup with asupervisoror siteLearnedsomethingnewTook adeep breathbeforerespondingMultitaskeda little toowellCoordinatedwith PayrollSolved aproblemwith aspreadsheetStood uporstretchedTook ashortmentalresetPausedbeforehitting“send”Explained adeductionor coveragechangeCheckedbenefitseligibilityRespondedto a risk-relatedquestionFixedsomethingbehind thescenesReviewed ordiscussed aworkers’comp claimWorkedthroughlunch(again)Reviewed orreferenced apolicy orSOPAnsweredthe samequestionmore thanonceHelped ateammateFollowedup on abenefitsissueTracked orupdatedcaseinformationTook alunchbreakProcessedaqualifyinglife eventBalancedcompliancewithemployeesupportDocumentedan employeeinteractionEscalated anissueappropriatelyDrankwatertoday!FeltappreciatedPracticedself-controlbeforereplyingLaughedduring theworkdayWorkedwith avendor orcarrierFollowedup with asupervisoror siteLearnedsomethingnewTook adeep breathbeforerespondingMultitaskeda little toowellCoordinatedwith PayrollSolved aproblemwith aspreadsheet

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stood up or stretched
  2. Took a short mental reset
  3. Paused before hitting “send”
  4. Explained a deduction or coverage change
  5. Checked benefits eligibility
  6. Responded to a risk-related question
  7. Fixed something behind the scenes
  8. Reviewed or discussed a workers’ comp claim
  9. Worked through lunch (again)
  10. Reviewed or referenced a policy or SOP
  11. Answered the same question more than once
  12. Helped a teammate
  13. Followed up on a benefits issue
  14. Tracked or updated case information
  15. Took a lunch break
  16. Processed a qualifying life event
  17. Balanced compliance with employee support
  18. Documented an employee interaction
  19. Escalated an issue appropriately
  20. Drank water today!
  21. Felt appreciated
  22. Practiced self-control before replying
  23. Laughed during the workday
  24. Worked with a vendor or carrier
  25. Followed up with a supervisor or site
  26. Learned something new
  27. Took a deep breath before responding
  28. Multitasked a little too well
  29. Coordinated with Payroll
  30. Solved a problem with a spreadsheet