Pausedbeforehitting“send”Helped ateammateDocumentedan employeeinteractionProcessedaqualifyinglife eventFixedsomethingbehind thescenesPracticedself-controlbeforereplyingFollowedup on abenefitsissueReviewed orreferenced apolicy orSOPAnsweredthe samequestionmore thanonceSolved aproblemwith aspreadsheetTook ashortmentalresetRespondedto a risk-relatedquestionTook alunchbreakWorkedthroughlunch(again)FeltappreciatedLearnedsomethingnewEscalated anissueappropriatelyBalancedcompliancewithemployeesupportStood uporstretchedDrankwatertoday!Coordinatedwith PayrollTracked orupdatedcaseinformationExplained adeductionor coveragechangeLaughedduring theworkdayTook adeep breathbeforerespondingReviewed ordiscussed aworkers’comp claimMultitaskeda little toowellFollowedup with asupervisoror siteCheckedbenefitseligibilityWorkedwith avendor orcarrierPausedbeforehitting“send”Helped ateammateDocumentedan employeeinteractionProcessedaqualifyinglife eventFixedsomethingbehind thescenesPracticedself-controlbeforereplyingFollowedup on abenefitsissueReviewed orreferenced apolicy orSOPAnsweredthe samequestionmore thanonceSolved aproblemwith aspreadsheetTook ashortmentalresetRespondedto a risk-relatedquestionTook alunchbreakWorkedthroughlunch(again)FeltappreciatedLearnedsomethingnewEscalated anissueappropriatelyBalancedcompliancewithemployeesupportStood uporstretchedDrankwatertoday!Coordinatedwith PayrollTracked orupdatedcaseinformationExplained adeductionor coveragechangeLaughedduring theworkdayTook adeep breathbeforerespondingReviewed ordiscussed aworkers’comp claimMultitaskeda little toowellFollowedup with asupervisoror siteCheckedbenefitseligibilityWorkedwith avendor orcarrier

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paused before hitting “send”
  2. Helped a teammate
  3. Documented an employee interaction
  4. Processed a qualifying life event
  5. Fixed something behind the scenes
  6. Practiced self-control before replying
  7. Followed up on a benefits issue
  8. Reviewed or referenced a policy or SOP
  9. Answered the same question more than once
  10. Solved a problem with a spreadsheet
  11. Took a short mental reset
  12. Responded to a risk-related question
  13. Took a lunch break
  14. Worked through lunch (again)
  15. Felt appreciated
  16. Learned something new
  17. Escalated an issue appropriately
  18. Balanced compliance with employee support
  19. Stood up or stretched
  20. Drank water today!
  21. Coordinated with Payroll
  22. Tracked or updated case information
  23. Explained a deduction or coverage change
  24. Laughed during the workday
  25. Took a deep breath before responding
  26. Reviewed or discussed a workers’ comp claim
  27. Multitasked a little too well
  28. Followed up with a supervisor or site
  29. Checked benefits eligibility
  30. Worked with a vendor or carrier