Fixedsomethingbehind thescenesPausedbeforehitting“send”Escalated anissueappropriatelyCoordinatedwith PayrollWorkedwith avendor orcarrierFollowedup with asupervisoror siteAnsweredthe samequestionmore thanonceBalancedcompliancewithemployeesupportFollowedup on abenefitsissueStood uporstretchedSolved aproblemwith aspreadsheetFeltappreciatedDrankwatertoday!Processedaqualifyinglife eventTracked orupdatedcaseinformationPracticedself-controlbeforereplyingRespondedto a risk-relatedquestionTook adeep breathbeforerespondingReviewed orreferenced apolicy orSOPDocumentedan employeeinteractionLearnedsomethingnewTook ashortmentalresetExplained adeductionor coveragechangeReviewed ordiscussed aworkers’comp claimMultitaskeda little toowellCheckedbenefitseligibilityTook alunchbreakWorkedthroughlunch(again)Helped ateammateLaughedduring theworkdayFixedsomethingbehind thescenesPausedbeforehitting“send”Escalated anissueappropriatelyCoordinatedwith PayrollWorkedwith avendor orcarrierFollowedup with asupervisoror siteAnsweredthe samequestionmore thanonceBalancedcompliancewithemployeesupportFollowedup on abenefitsissueStood uporstretchedSolved aproblemwith aspreadsheetFeltappreciatedDrankwatertoday!Processedaqualifyinglife eventTracked orupdatedcaseinformationPracticedself-controlbeforereplyingRespondedto a risk-relatedquestionTook adeep breathbeforerespondingReviewed orreferenced apolicy orSOPDocumentedan employeeinteractionLearnedsomethingnewTook ashortmentalresetExplained adeductionor coveragechangeReviewed ordiscussed aworkers’comp claimMultitaskeda little toowellCheckedbenefitseligibilityTook alunchbreakWorkedthroughlunch(again)Helped ateammateLaughedduring theworkday

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fixed something behind the scenes
  2. Paused before hitting “send”
  3. Escalated an issue appropriately
  4. Coordinated with Payroll
  5. Worked with a vendor or carrier
  6. Followed up with a supervisor or site
  7. Answered the same question more than once
  8. Balanced compliance with employee support
  9. Followed up on a benefits issue
  10. Stood up or stretched
  11. Solved a problem with a spreadsheet
  12. Felt appreciated
  13. Drank water today!
  14. Processed a qualifying life event
  15. Tracked or updated case information
  16. Practiced self-control before replying
  17. Responded to a risk-related question
  18. Took a deep breath before responding
  19. Reviewed or referenced a policy or SOP
  20. Documented an employee interaction
  21. Learned something new
  22. Took a short mental reset
  23. Explained a deduction or coverage change
  24. Reviewed or discussed a workers’ comp claim
  25. Multitasked a little too well
  26. Checked benefits eligibility
  27. Took a lunch break
  28. Worked through lunch (again)
  29. Helped a teammate
  30. Laughed during the workday