Took adeep breathbeforerespondingFixedsomethingbehind thescenesWorkedthroughlunch(again)CheckedbenefitseligibilityFeltappreciatedFollowedup on abenefitsissuePausedbeforehitting“send”Multitaskeda little toowellDocumentedan employeeinteractionWorkedwith avendor orcarrierBalancedcompliancewithemployeesupportPracticedself-controlbeforereplyingTracked orupdatedcaseinformationStood uporstretchedCoordinatedwith PayrollFollowedup with asupervisoror siteProcessedaqualifyinglife eventHelped ateammateRespondedto a risk-relatedquestionDrankwatertoday!Laughedduring theworkdayTook ashortmentalresetTook alunchbreakSolved aproblemwith aspreadsheetLearnedsomethingnewEscalated anissueappropriatelyReviewed orreferenced apolicy orSOPExplained adeductionor coveragechangeAnsweredthe samequestionmore thanonceReviewed ordiscussed aworkers’comp claimTook adeep breathbeforerespondingFixedsomethingbehind thescenesWorkedthroughlunch(again)CheckedbenefitseligibilityFeltappreciatedFollowedup on abenefitsissuePausedbeforehitting“send”Multitaskeda little toowellDocumentedan employeeinteractionWorkedwith avendor orcarrierBalancedcompliancewithemployeesupportPracticedself-controlbeforereplyingTracked orupdatedcaseinformationStood uporstretchedCoordinatedwith PayrollFollowedup with asupervisoror siteProcessedaqualifyinglife eventHelped ateammateRespondedto a risk-relatedquestionDrankwatertoday!Laughedduring theworkdayTook ashortmentalresetTook alunchbreakSolved aproblemwith aspreadsheetLearnedsomethingnewEscalated anissueappropriatelyReviewed orreferenced apolicy orSOPExplained adeductionor coveragechangeAnsweredthe samequestionmore thanonceReviewed ordiscussed aworkers’comp claim

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a deep breath before responding
  2. Fixed something behind the scenes
  3. Worked through lunch (again)
  4. Checked benefits eligibility
  5. Felt appreciated
  6. Followed up on a benefits issue
  7. Paused before hitting “send”
  8. Multitasked a little too well
  9. Documented an employee interaction
  10. Worked with a vendor or carrier
  11. Balanced compliance with employee support
  12. Practiced self-control before replying
  13. Tracked or updated case information
  14. Stood up or stretched
  15. Coordinated with Payroll
  16. Followed up with a supervisor or site
  17. Processed a qualifying life event
  18. Helped a teammate
  19. Responded to a risk-related question
  20. Drank water today!
  21. Laughed during the workday
  22. Took a short mental reset
  23. Took a lunch break
  24. Solved a problem with a spreadsheet
  25. Learned something new
  26. Escalated an issue appropriately
  27. Reviewed or referenced a policy or SOP
  28. Explained a deduction or coverage change
  29. Answered the same question more than once
  30. Reviewed or discussed a workers’ comp claim