Took adeep breathbeforerespondingCheckedbenefitseligibilityReviewed ordiscussed aworkers’comp claimEscalated anissueappropriatelyRespondedto a risk-relatedquestionLaughedduring theworkdayTook ashortmentalresetWorkedthroughlunch(again)Tracked orupdatedcaseinformationStood uporstretchedPracticedself-controlbeforereplyingHelped ateammateTook alunchbreakReviewed orreferenced apolicy orSOPBalancedcompliancewithemployeesupportFollowedup with asupervisoror siteFixedsomethingbehind thescenesPausedbeforehitting“send”Drankwatertoday!Documentedan employeeinteractionMultitaskeda little toowellProcessedaqualifyinglife eventLearnedsomethingnewWorkedwith avendor orcarrierCoordinatedwith PayrollSolved aproblemwith aspreadsheetAnsweredthe samequestionmore thanonceFeltappreciatedFollowedup on abenefitsissueExplained adeductionor coveragechangeTook adeep breathbeforerespondingCheckedbenefitseligibilityReviewed ordiscussed aworkers’comp claimEscalated anissueappropriatelyRespondedto a risk-relatedquestionLaughedduring theworkdayTook ashortmentalresetWorkedthroughlunch(again)Tracked orupdatedcaseinformationStood uporstretchedPracticedself-controlbeforereplyingHelped ateammateTook alunchbreakReviewed orreferenced apolicy orSOPBalancedcompliancewithemployeesupportFollowedup with asupervisoror siteFixedsomethingbehind thescenesPausedbeforehitting“send”Drankwatertoday!Documentedan employeeinteractionMultitaskeda little toowellProcessedaqualifyinglife eventLearnedsomethingnewWorkedwith avendor orcarrierCoordinatedwith PayrollSolved aproblemwith aspreadsheetAnsweredthe samequestionmore thanonceFeltappreciatedFollowedup on abenefitsissueExplained adeductionor coveragechange

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. Took a deep breath before responding
  2. Checked benefits eligibility
  3. Reviewed or discussed a workers’ comp claim
  4. Escalated an issue appropriately
  5. Responded to a risk-related question
  6. Laughed during the workday
  7. Took a short mental reset
  8. Worked through lunch (again)
  9. Tracked or updated case information
  10. Stood up or stretched
  11. Practiced self-control before replying
  12. Helped a teammate
  13. Took a lunch break
  14. Reviewed or referenced a policy or SOP
  15. Balanced compliance with employee support
  16. Followed up with a supervisor or site
  17. Fixed something behind the scenes
  18. Paused before hitting “send”
  19. Drank water today!
  20. Documented an employee interaction
  21. Multitasked a little too well
  22. Processed a qualifying life event
  23. Learned something new
  24. Worked with a vendor or carrier
  25. Coordinated with Payroll
  26. Solved a problem with a spreadsheet
  27. Answered the same question more than once
  28. Felt appreciated
  29. Followed up on a benefits issue
  30. Explained a deduction or coverage change