Answeredthe samequestionmore thanonceReceivedsupportfrom theteamTracked orupdatedcaseinformationDrankwatertodayHelpedcalm afrustratedemployeeFollowedup with asupervisoror siteReceivedan urgentrequest at4:45 PMReviewed ordiscussed aworkers’comp claimFeltappreciatedRespondedto a risk-relatedquestionCoordinatedwith PayrollFollowed upon an openbenefits/riskissueFixedsomethingbehind thescenesPausedbeforehitting“send”Reviewed orreferenced apolicy orSOPStood uporstretchedSolvedaproblemBalancedempathywithcomplianceEscalatedan issueHelped ateammateSaid, “Letme check onthat and getback to you”Workedthroughlunch(again)CheckedbenefitseligibilityProcessedaqualifyinglife eventTook adeep breathbeforerespondingAsked forhelp orclarificationCreateda newprocessPracticedself-controlbeforereplyingCheckedemailafterhoursJuggledmultipledeadlinesat onceDocumenteda process ordecisionWorkedwith avendor orcarrierDocumentedan employeeinteractionTook ashortmentalresetExplained adeductionor coveragechangeLearnedsomethingnewBalancedcompliancewithemployeesupportLaughedduring theworkdayAnsweredthe samequestionmore thanonceReceivedsupportfrom theteamTracked orupdatedcaseinformationDrankwatertodayHelpedcalm afrustratedemployeeFollowedup with asupervisoror siteReceivedan urgentrequest at4:45 PMReviewed ordiscussed aworkers’comp claimFeltappreciatedRespondedto a risk-relatedquestionCoordinatedwith PayrollFollowed upon an openbenefits/riskissueFixedsomethingbehind thescenesPausedbeforehitting“send”Reviewed orreferenced apolicy orSOPStood uporstretchedSolvedaproblemBalancedempathywithcomplianceEscalatedan issueHelped ateammateSaid, “Letme check onthat and getback to you”Workedthroughlunch(again)CheckedbenefitseligibilityProcessedaqualifyinglife eventTook adeep breathbeforerespondingAsked forhelp orclarificationCreateda newprocessPracticedself-controlbeforereplyingCheckedemailafterhoursJuggledmultipledeadlinesat onceDocumenteda process ordecisionWorkedwith avendor orcarrierDocumentedan employeeinteractionTook ashortmentalresetExplained adeductionor coveragechangeLearnedsomethingnewBalancedcompliancewithemployeesupportLaughedduring theworkday

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered the same question more than once
  2. Received support from the team
  3. Tracked or updated case information
  4. Drank water today
  5. Helped calm a frustrated employee
  6. Followed up with a supervisor or site
  7. Received an urgent request at 4:45 PM
  8. Reviewed or discussed a workers’ comp claim
  9. Felt appreciated
  10. Responded to a risk-related question
  11. Coordinated with Payroll
  12. Followed up on an open benefits/risk issue
  13. Fixed something behind the scenes
  14. Paused before hitting “send”
  15. Reviewed or referenced a policy or SOP
  16. Stood up or stretched
  17. Solved a problem
  18. Balanced empathy with compliance
  19. Escalated an issue
  20. Helped a teammate
  21. Said, “Let me check on that and get back to you”
  22. Worked through lunch (again)
  23. Checked benefits eligibility
  24. Processed a qualifying life event
  25. Took a deep breath before responding
  26. Asked for help or clarification
  27. Created a new process
  28. Practiced self-control before replying
  29. Checked email after hours
  30. Juggled multiple deadlines at once
  31. Documented a process or decision
  32. Worked with a vendor or carrier
  33. Documented an employee interaction
  34. Took a short mental reset
  35. Explained a deduction or coverage change
  36. Learned something new
  37. Balanced compliance with employee support
  38. Laughed during the workday