Coordinatedwith PayrollCheckedemailafterhoursHelpedcalm afrustratedemployeeCheckedbenefitseligibilityTook ashortmentalresetReceivedan urgentrequest at4:45 PMJuggledmultipledeadlinesat onceFollowed upon an openbenefits/riskissueDrankwatertodayAnsweredthe samequestionmore thanoncePracticedself-controlbeforereplyingReviewed orreferenced apolicy orSOPFeltappreciatedProcessedaqualifyinglife eventDocumenteda process ordecisionSaid, “Letme check onthat and getback to you”Fixedsomethingbehind thescenesBalancedempathywithcomplianceBalancedcompliancewithemployeesupportAsked forhelp orclarificationWorkedwith avendor orcarrierWorkedthroughlunch(again)Helped ateammateExplained adeductionor coveragechangePausedbeforehitting“send”Receivedsupportfrom theteamTracked orupdatedcaseinformationReviewed ordiscussed aworkers’comp claimTook adeep breathbeforerespondingStood uporstretchedSolvedaproblemRespondedto a risk-relatedquestionEscalatedan issueDocumentedan employeeinteractionLearnedsomethingnewLaughedduring theworkdayCreateda newprocessFollowedup with asupervisoror siteCoordinatedwith PayrollCheckedemailafterhoursHelpedcalm afrustratedemployeeCheckedbenefitseligibilityTook ashortmentalresetReceivedan urgentrequest at4:45 PMJuggledmultipledeadlinesat onceFollowed upon an openbenefits/riskissueDrankwatertodayAnsweredthe samequestionmore thanoncePracticedself-controlbeforereplyingReviewed orreferenced apolicy orSOPFeltappreciatedProcessedaqualifyinglife eventDocumenteda process ordecisionSaid, “Letme check onthat and getback to you”Fixedsomethingbehind thescenesBalancedempathywithcomplianceBalancedcompliancewithemployeesupportAsked forhelp orclarificationWorkedwith avendor orcarrierWorkedthroughlunch(again)Helped ateammateExplained adeductionor coveragechangePausedbeforehitting“send”Receivedsupportfrom theteamTracked orupdatedcaseinformationReviewed ordiscussed aworkers’comp claimTook adeep breathbeforerespondingStood uporstretchedSolvedaproblemRespondedto a risk-relatedquestionEscalatedan issueDocumentedan employeeinteractionLearnedsomethingnewLaughedduring theworkdayCreateda newprocessFollowedup with asupervisoror site

Organized Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coordinated with Payroll
  2. Checked email after hours
  3. Helped calm a frustrated employee
  4. Checked benefits eligibility
  5. Took a short mental reset
  6. Received an urgent request at 4:45 PM
  7. Juggled multiple deadlines at once
  8. Followed up on an open benefits/risk issue
  9. Drank water today
  10. Answered the same question more than once
  11. Practiced self-control before replying
  12. Reviewed or referenced a policy or SOP
  13. Felt appreciated
  14. Processed a qualifying life event
  15. Documented a process or decision
  16. Said, “Let me check on that and get back to you”
  17. Fixed something behind the scenes
  18. Balanced empathy with compliance
  19. Balanced compliance with employee support
  20. Asked for help or clarification
  21. Worked with a vendor or carrier
  22. Worked through lunch (again)
  23. Helped a teammate
  24. Explained a deduction or coverage change
  25. Paused before hitting “send”
  26. Received support from the team
  27. Tracked or updated case information
  28. Reviewed or discussed a workers’ comp claim
  29. Took a deep breath before responding
  30. Stood up or stretched
  31. Solved a problem
  32. Responded to a risk-related question
  33. Escalated an issue
  34. Documented an employee interaction
  35. Learned something new
  36. Laughed during the workday
  37. Created a new process
  38. Followed up with a supervisor or site