Drank water today Answered the same question more than once Worked through lunch (again) Checked email after hours Documented a process or decision Took a deep breath before responding Followed up on an open benefits/risk issue Helped a teammate Learned something new Received an urgent request at 4:45 PM Said, “Let me check on that and get back to you” Fixed something behind the scenes Followed up with a supervisor or site Coordinated with Payroll Documented an employee interaction Processed a qualifying life event Solved a problem Checked benefits eligibility Balanced empathy with compliance Escalated an issue Asked for help or clarification Reviewed or referenced a policy or SOP Took a short mental reset Created a new process Helped calm a frustrated employee Reviewed or discussed a workers’ comp claim Laughed during the workday Responded to a risk- related question Practiced self-control before replying Received support from the team Tracked or updated case information Worked with a vendor or carrier Stood up or stretched Felt appreciated Balanced compliance with employee support Paused before hitting “send” Juggled multiple deadlines at once Explained a deduction or coverage change Drank water today Answered the same question more than once Worked through lunch (again) Checked email after hours Documented a process or decision Took a deep breath before responding Followed up on an open benefits/risk issue Helped a teammate Learned something new Received an urgent request at 4:45 PM Said, “Let me check on that and get back to you” Fixed something behind the scenes Followed up with a supervisor or site Coordinated with Payroll Documented an employee interaction Processed a qualifying life event Solved a problem Checked benefits eligibility Balanced empathy with compliance Escalated an issue Asked for help or clarification Reviewed or referenced a policy or SOP Took a short mental reset Created a new process Helped calm a frustrated employee Reviewed or discussed a workers’ comp claim Laughed during the workday Responded to a risk- related question Practiced self-control before replying Received support from the team Tracked or updated case information Worked with a vendor or carrier Stood up or stretched Felt appreciated Balanced compliance with employee support Paused before hitting “send” Juggled multiple deadlines at once Explained a deduction or coverage change
(Print)
Drank water today
Answered the same question more than once
Worked through lunch (again)
Checked email after hours
Documented a process or decision
Took a deep breath before responding
Followed up on an open benefits/risk issue
Helped a teammate
Learned something new
Received an urgent request at 4:45 PM
Said, “Let me check on that and get back to you”
Fixed something behind the scenes
Followed up with a supervisor or site
Coordinated with Payroll
Documented an employee interaction
Processed a qualifying life event
Solved a problem
Checked benefits eligibility
Balanced empathy with compliance
Escalated an issue
Asked for help or clarification
Reviewed or referenced a policy or SOP
Took a short mental reset
Created a new process
Helped calm a frustrated employee
Reviewed or discussed a workers’ comp claim
Laughed during the workday
Responded to a risk-related question
Practiced self-control before replying
Received support from the team
Tracked or updated case information
Worked with a vendor or carrier
Stood up or stretched
Felt appreciated
Balanced compliance with employee support
Paused before hitting “send”
Juggled multiple deadlines at once
Explained a deduction or coverage change
