BepositiveMakeeyecontactBeprofessionalWarmGreetingVerifyCustomerIs thereanotherway wecan help?PositivebodylanguageWasthishelpfulAskfor IDAcknowledgecustomerFocusPlease/ThankyouYessirUsepunctuationStopchit-chatUsetheirnameI canhelpProperemailetiquetteMake apersonalconnectionOfferrefreshments/tissuesYesma'amAskto AskOvercommunicateAnswerthephoneSmileBepositiveMakeeyecontactBeprofessionalWarmGreetingVerifyCustomerIs thereanotherway wecan help?PositivebodylanguageWasthishelpfulAskfor IDAcknowledgecustomerFocusPlease/ThankyouYessirUsepunctuationStopchit-chatUsetheirnameI canhelpProperemailetiquetteMake apersonalconnectionOfferrefreshments/tissuesYesma'amAskto AskOvercommunicateAnswerthephoneSmile

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be positive
  2. Make eye contact
  3. Be professional
  4. Warm Greeting
  5. Verify Customer
  6. Is there another way we can help?
  7. Positive body language
  8. Was this helpful
  9. Ask for ID
  10. Acknowledge customer
  11. Focus
  12. Please/Thank you
  13. Yes sir
  14. Use punctuation
  15. Stop chit-chat
  16. Use their name
  17. I can help
  18. Proper email etiquette
  19. Make a personal connection
  20. Offer refreshments/tissues
  21. Yes ma'am
  22. Ask to Ask
  23. Overcommunicate
  24. Answer the phone
  25. Smile