BepositiveOfferrefreshments/tissuesAskfor IDBeprofessionalStopchit-chatMakeeyecontactMake apersonalconnectionYesma'amWarmGreetingUsetheirnameSmileProperemailetiquettePositivebodylanguageIs thereanotherway wecan help?VerifyCustomerPlease/ThankyouFocusI canhelpAskto AskYessirAcknowledgecustomerAnswerthephoneOvercommunicateUsepunctuationWasthishelpfulBepositiveOfferrefreshments/tissuesAskfor IDBeprofessionalStopchit-chatMakeeyecontactMake apersonalconnectionYesma'amWarmGreetingUsetheirnameSmileProperemailetiquettePositivebodylanguageIs thereanotherway wecan help?VerifyCustomerPlease/ThankyouFocusI canhelpAskto AskYessirAcknowledgecustomerAnswerthephoneOvercommunicateUsepunctuationWasthishelpful

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be positive
  2. Offer refreshments/tissues
  3. Ask for ID
  4. Be professional
  5. Stop chit-chat
  6. Make eye contact
  7. Make a personal connection
  8. Yes ma'am
  9. Warm Greeting
  10. Use their name
  11. Smile
  12. Proper email etiquette
  13. Positive body language
  14. Is there another way we can help?
  15. Verify Customer
  16. Please/Thank you
  17. Focus
  18. I can help
  19. Ask to Ask
  20. Yes sir
  21. Acknowledge customer
  22. Answer the phone
  23. Overcommunicate
  24. Use punctuation
  25. Was this helpful