WasthishelpfulOfferrefreshments/tissuesBepositiveBeprofessionalWarmGreetingPlease/ThankyouPositivebodylanguageAskfor IDOvercommunicateYessirSmileFocusProperemailetiquetteAcknowledgecustomerMake apersonalconnectionI canhelpAnswerthephoneUsepunctuationMakeeyecontactAskto AskUsetheirnameYesma'amStopchit-chatVerifyCustomerIs thereanotherway wecan help?WasthishelpfulOfferrefreshments/tissuesBepositiveBeprofessionalWarmGreetingPlease/ThankyouPositivebodylanguageAskfor IDOvercommunicateYessirSmileFocusProperemailetiquetteAcknowledgecustomerMake apersonalconnectionI canhelpAnswerthephoneUsepunctuationMakeeyecontactAskto AskUsetheirnameYesma'amStopchit-chatVerifyCustomerIs thereanotherway wecan help?

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Was this helpful
  2. Offer refreshments/tissues
  3. Be positive
  4. Be professional
  5. Warm Greeting
  6. Please/Thank you
  7. Positive body language
  8. Ask for ID
  9. Overcommunicate
  10. Yes sir
  11. Smile
  12. Focus
  13. Proper email etiquette
  14. Acknowledge customer
  15. Make a personal connection
  16. I can help
  17. Answer the phone
  18. Use punctuation
  19. Make eye contact
  20. Ask to Ask
  21. Use their name
  22. Yes ma'am
  23. Stop chit-chat
  24. Verify Customer
  25. Is there another way we can help?