Please/ThankyouBepositiveOvercommunicateAskto AskPositivebodylanguageYessirSmileBeprofessionalUsepunctuationIs thereanotherway wecan help?Offerrefreshments/tissuesUsetheirnameAcknowledgecustomerStopchit-chatFocusMake apersonalconnectionMakeeyecontactWasthishelpfulAnswerthephoneI canhelpYesma'amAskfor IDVerifyCustomerWarmGreetingProperemailetiquettePlease/ThankyouBepositiveOvercommunicateAskto AskPositivebodylanguageYessirSmileBeprofessionalUsepunctuationIs thereanotherway wecan help?Offerrefreshments/tissuesUsetheirnameAcknowledgecustomerStopchit-chatFocusMake apersonalconnectionMakeeyecontactWasthishelpfulAnswerthephoneI canhelpYesma'amAskfor IDVerifyCustomerWarmGreetingProperemailetiquette

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please/Thank you
  2. Be positive
  3. Overcommunicate
  4. Ask to Ask
  5. Positive body language
  6. Yes sir
  7. Smile
  8. Be professional
  9. Use punctuation
  10. Is there another way we can help?
  11. Offer refreshments/tissues
  12. Use their name
  13. Acknowledge customer
  14. Stop chit-chat
  15. Focus
  16. Make a personal connection
  17. Make eye contact
  18. Was this helpful
  19. Answer the phone
  20. I can help
  21. Yes ma'am
  22. Ask for ID
  23. Verify Customer
  24. Warm Greeting
  25. Proper email etiquette