Please/ThankyouWasthishelpfulYesma'amFocusMakeeyecontactOvercommunicateAskto AskYessirSmileAskfor IDWarmGreetingIs thereanotherway wecan help?AnswerthephoneAcknowledgecustomerStopchit-chatVerifyCustomerI canhelpBeprofessionalUsepunctuationMake apersonalconnectionProperemailetiquetteUsetheirnameOfferrefreshments/tissuesBepositivePositivebodylanguagePlease/ThankyouWasthishelpfulYesma'amFocusMakeeyecontactOvercommunicateAskto AskYessirSmileAskfor IDWarmGreetingIs thereanotherway wecan help?AnswerthephoneAcknowledgecustomerStopchit-chatVerifyCustomerI canhelpBeprofessionalUsepunctuationMake apersonalconnectionProperemailetiquetteUsetheirnameOfferrefreshments/tissuesBepositivePositivebodylanguage

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please/Thank you
  2. Was this helpful
  3. Yes ma'am
  4. Focus
  5. Make eye contact
  6. Overcommunicate
  7. Ask to Ask
  8. Yes sir
  9. Smile
  10. Ask for ID
  11. Warm Greeting
  12. Is there another way we can help?
  13. Answer the phone
  14. Acknowledge customer
  15. Stop chit-chat
  16. Verify Customer
  17. I can help
  18. Be professional
  19. Use punctuation
  20. Make a personal connection
  21. Proper email etiquette
  22. Use their name
  23. Offer refreshments/tissues
  24. Be positive
  25. Positive body language