AcknowledgecustomerAskfor IDStopchit-chatBepositiveYessirI canhelpWarmGreetingVerifyCustomerAskto AskOfferrefreshments/tissuesPositivebodylanguageProperemailetiquetteMake apersonalconnectionIs thereanotherway wecan help?FocusPlease/ThankyouUsepunctuationYesma'amMakeeyecontactSmileWasthishelpfulUsetheirnameAnswerthephoneBeprofessionalOvercommunicateAcknowledgecustomerAskfor IDStopchit-chatBepositiveYessirI canhelpWarmGreetingVerifyCustomerAskto AskOfferrefreshments/tissuesPositivebodylanguageProperemailetiquetteMake apersonalconnectionIs thereanotherway wecan help?FocusPlease/ThankyouUsepunctuationYesma'amMakeeyecontactSmileWasthishelpfulUsetheirnameAnswerthephoneBeprofessionalOvercommunicate

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge customer
  2. Ask for ID
  3. Stop chit-chat
  4. Be positive
  5. Yes sir
  6. I can help
  7. Warm Greeting
  8. Verify Customer
  9. Ask to Ask
  10. Offer refreshments/tissues
  11. Positive body language
  12. Proper email etiquette
  13. Make a personal connection
  14. Is there another way we can help?
  15. Focus
  16. Please/Thank you
  17. Use punctuation
  18. Yes ma'am
  19. Make eye contact
  20. Smile
  21. Was this helpful
  22. Use their name
  23. Answer the phone
  24. Be professional
  25. Overcommunicate