Make apersonalconnectionUsepunctuationAcknowledgecustomerProperemailetiquetteBepositiveAskfor IDAskto AskWarmGreetingIs thereanotherway wecan help?Stopchit-chatUsetheirnameYessirYesma'amPlease/ThankyouBeprofessionalMakeeyecontactAnswerthephoneWasthishelpfulSmileVerifyCustomerFocusOfferrefreshments/tissuesPositivebodylanguageOvercommunicateI canhelpMake apersonalconnectionUsepunctuationAcknowledgecustomerProperemailetiquetteBepositiveAskfor IDAskto AskWarmGreetingIs thereanotherway wecan help?Stopchit-chatUsetheirnameYessirYesma'amPlease/ThankyouBeprofessionalMakeeyecontactAnswerthephoneWasthishelpfulSmileVerifyCustomerFocusOfferrefreshments/tissuesPositivebodylanguageOvercommunicateI canhelp

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a personal connection
  2. Use punctuation
  3. Acknowledge customer
  4. Proper email etiquette
  5. Be positive
  6. Ask for ID
  7. Ask to Ask
  8. Warm Greeting
  9. Is there another way we can help?
  10. Stop chit-chat
  11. Use their name
  12. Yes sir
  13. Yes ma'am
  14. Please/Thank you
  15. Be professional
  16. Make eye contact
  17. Answer the phone
  18. Was this helpful
  19. Smile
  20. Verify Customer
  21. Focus
  22. Offer refreshments/tissues
  23. Positive body language
  24. Overcommunicate
  25. I can help