Is thereanotherway wecan help?Please/ThankyouWasthishelpfulYessirAskto AskFocusOvercommunicateProperemailetiquetteMakeeyecontactPositivebodylanguageVerifyCustomerAnswerthephoneUsetheirnameI canhelpAcknowledgecustomerBepositiveOfferrefreshments/tissuesWarmGreetingMake apersonalconnectionAskfor IDUsepunctuationYesma'amBeprofessionalStopchit-chatSmileIs thereanotherway wecan help?Please/ThankyouWasthishelpfulYessirAskto AskFocusOvercommunicateProperemailetiquetteMakeeyecontactPositivebodylanguageVerifyCustomerAnswerthephoneUsetheirnameI canhelpAcknowledgecustomerBepositiveOfferrefreshments/tissuesWarmGreetingMake apersonalconnectionAskfor IDUsepunctuationYesma'amBeprofessionalStopchit-chatSmile

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Is there another way we can help?
  2. Please/Thank you
  3. Was this helpful
  4. Yes sir
  5. Ask to Ask
  6. Focus
  7. Overcommunicate
  8. Proper email etiquette
  9. Make eye contact
  10. Positive body language
  11. Verify Customer
  12. Answer the phone
  13. Use their name
  14. I can help
  15. Acknowledge customer
  16. Be positive
  17. Offer refreshments/tissues
  18. Warm Greeting
  19. Make a personal connection
  20. Ask for ID
  21. Use punctuation
  22. Yes ma'am
  23. Be professional
  24. Stop chit-chat
  25. Smile