FocusUsetheirnameUsepunctuationYesma'amMakeeyecontactPositivebodylanguageWasthishelpfulPlease/ThankyouBepositiveAskto AskOvercommunicateAskfor IDYessirWarmGreetingOfferrefreshments/tissuesIs thereanotherway wecan help?I canhelpVerifyCustomerSmileAnswerthephoneProperemailetiquetteMake apersonalconnectionBeprofessionalAcknowledgecustomerStopchit-chatFocusUsetheirnameUsepunctuationYesma'amMakeeyecontactPositivebodylanguageWasthishelpfulPlease/ThankyouBepositiveAskto AskOvercommunicateAskfor IDYessirWarmGreetingOfferrefreshments/tissuesIs thereanotherway wecan help?I canhelpVerifyCustomerSmileAnswerthephoneProperemailetiquetteMake apersonalconnectionBeprofessionalAcknowledgecustomerStopchit-chat

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Focus
  2. Use their name
  3. Use punctuation
  4. Yes ma'am
  5. Make eye contact
  6. Positive body language
  7. Was this helpful
  8. Please/Thank you
  9. Be positive
  10. Ask to Ask
  11. Overcommunicate
  12. Ask for ID
  13. Yes sir
  14. Warm Greeting
  15. Offer refreshments/tissues
  16. Is there another way we can help?
  17. I can help
  18. Verify Customer
  19. Smile
  20. Answer the phone
  21. Proper email etiquette
  22. Make a personal connection
  23. Be professional
  24. Acknowledge customer
  25. Stop chit-chat