ProperemailetiquetteMakeeyecontactVerifyCustomerIs thereanotherway wecan help?I canhelpAskfor IDAnswerthephoneUsetheirnameAcknowledgecustomerPlease/ThankyouYessirPositivebodylanguageFocusUsepunctuationWarmGreetingSmileYesma'amStopchit-chatMake apersonalconnectionBeprofessionalBepositiveOvercommunicateOfferrefreshments/tissuesAskto AskWasthishelpfulProperemailetiquetteMakeeyecontactVerifyCustomerIs thereanotherway wecan help?I canhelpAskfor IDAnswerthephoneUsetheirnameAcknowledgecustomerPlease/ThankyouYessirPositivebodylanguageFocusUsepunctuationWarmGreetingSmileYesma'amStopchit-chatMake apersonalconnectionBeprofessionalBepositiveOvercommunicateOfferrefreshments/tissuesAskto AskWasthishelpful

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Proper email etiquette
  2. Make eye contact
  3. Verify Customer
  4. Is there another way we can help?
  5. I can help
  6. Ask for ID
  7. Answer the phone
  8. Use their name
  9. Acknowledge customer
  10. Please/Thank you
  11. Yes sir
  12. Positive body language
  13. Focus
  14. Use punctuation
  15. Warm Greeting
  16. Smile
  17. Yes ma'am
  18. Stop chit-chat
  19. Make a personal connection
  20. Be professional
  21. Be positive
  22. Overcommunicate
  23. Offer refreshments/tissues
  24. Ask to Ask
  25. Was this helpful