Stopchit-chatPositivebodylanguageVerifyCustomerSmileAskto AskAskfor IDYessirI canhelpPlease/ThankyouFocusYesma'amWasthishelpfulAnswerthephoneBeprofessionalOvercommunicateMake apersonalconnectionWarmGreetingUsetheirnameUsepunctuationIs thereanotherway wecan help?ProperemailetiquetteOfferrefreshments/tissuesAcknowledgecustomerBepositiveMakeeyecontactStopchit-chatPositivebodylanguageVerifyCustomerSmileAskto AskAskfor IDYessirI canhelpPlease/ThankyouFocusYesma'amWasthishelpfulAnswerthephoneBeprofessionalOvercommunicateMake apersonalconnectionWarmGreetingUsetheirnameUsepunctuationIs thereanotherway wecan help?ProperemailetiquetteOfferrefreshments/tissuesAcknowledgecustomerBepositiveMakeeyecontact

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stop chit-chat
  2. Positive body language
  3. Verify Customer
  4. Smile
  5. Ask to Ask
  6. Ask for ID
  7. Yes sir
  8. I can help
  9. Please/Thank you
  10. Focus
  11. Yes ma'am
  12. Was this helpful
  13. Answer the phone
  14. Be professional
  15. Overcommunicate
  16. Make a personal connection
  17. Warm Greeting
  18. Use their name
  19. Use punctuation
  20. Is there another way we can help?
  21. Proper email etiquette
  22. Offer refreshments/tissues
  23. Acknowledge customer
  24. Be positive
  25. Make eye contact