Question isasked duringa teammeetingAll caseswarms fromlast year areclosedNew VisitorAwareversionreleasedAnotherteam asks aquestion insupport chatAnysupport labexercisecompletedA new KBarticle isattached5 timesNewInformaCastversionreleasedA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadAnElasticsearchlink is postedto a swarmFreeSpaceSupportteammember hasa birthdayUpdateshared on'wearables'A devescalationis createdFellow teammemberjoins a callor Webex10 peoplereact to adev teamupdateSuccessfulhandoff toCS/PSLess than5 cases inthe TriagequeueCustomerreachesNotificationHard Limit10 or more5-scoreCSATs in asingle dayA new KBarticle isviewed 10timesInternalWiki editmadeNovoicemailsin a singledaySick dayannouncedin the teamchannelNewemployeejoinsSinglewireQuestion isasked duringa teammeetingAll caseswarms fromlast year areclosedNew VisitorAwareversionreleasedAnotherteam asks aquestion insupport chatAnysupport labexercisecompletedA new KBarticle isattached5 timesNewInformaCastversionreleasedA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadAnElasticsearchlink is postedto a swarmFreeSpaceSupportteammember hasa birthdayUpdateshared on'wearables'A devescalationis createdFellow teammemberjoins a callor Webex10 peoplereact to adev teamupdateSuccessfulhandoff toCS/PSLess than5 cases inthe TriagequeueCustomerreachesNotificationHard Limit10 or more5-scoreCSATs in asingle dayA new KBarticle isviewed 10timesInternalWiki editmadeNovoicemailsin a singledaySick dayannouncedin the teamchannelNewemployeejoinsSinglewire

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Question is asked during a team meeting
  2. All case swarms from last year are closed
  3. New Visitor Aware version released
  4. Another team asks a question in support chat
  5. Any support lab exercise completed
  6. A new KB article is attached 5 times
  7. New InformaCast version released
  8. A new KB article is submitted for review
  9. 20 or more replies in a case swarm thread
  10. An Elasticsearch link is posted to a swarm
  11. Free Space
  12. Support team member has a birthday
  13. Update shared on 'wearables'
  14. A dev escalation is created
  15. Fellow team member joins a call or Webex
  16. 10 people react to a dev team update
  17. Successful handoff to CS/PS
  18. Less than 5 cases in the Triage queue
  19. Customer reaches Notification Hard Limit
  20. 10 or more 5-score CSATs in a single day
  21. A new KB article is viewed 10 times
  22. Internal Wiki edit made
  23. No voicemails in a single day
  24. Sick day announced in the team channel
  25. New employee joins Singlewire