Sick dayannouncedin the teamchannelLess than5 cases inthe TriagequeueAnotherteam asks aquestion insupport chatInternalWiki editmadeSuccessfulhandoff toCS/PSA new KBarticle isviewed 10timesFellow teammemberjoins a callor WebexFreeSpaceAnElasticsearchlink is postedto a swarmAll caseswarms fromlast year areclosed10 peoplereact to adev teamupdateCustomerreachesNotificationHard LimitNewemployeejoinsSinglewireNovoicemailsin a singledayA new KBarticle isattached5 times10 or more5-scoreCSATs in asingle dayQuestion isasked duringa teammeetingAnysupport labexercisecompletedA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadUpdateshared on'wearables'A devescalationis createdSupportteammember hasa birthdayNew VisitorAwareversionreleasedNewInformaCastversionreleasedSick dayannouncedin the teamchannelLess than5 cases inthe TriagequeueAnotherteam asks aquestion insupport chatInternalWiki editmadeSuccessfulhandoff toCS/PSA new KBarticle isviewed 10timesFellow teammemberjoins a callor WebexFreeSpaceAnElasticsearchlink is postedto a swarmAll caseswarms fromlast year areclosed10 peoplereact to adev teamupdateCustomerreachesNotificationHard LimitNewemployeejoinsSinglewireNovoicemailsin a singledayA new KBarticle isattached5 times10 or more5-scoreCSATs in asingle dayQuestion isasked duringa teammeetingAnysupport labexercisecompletedA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadUpdateshared on'wearables'A devescalationis createdSupportteammember hasa birthdayNew VisitorAwareversionreleasedNewInformaCastversionreleased

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sick day announced in the team channel
  2. Less than 5 cases in the Triage queue
  3. Another team asks a question in support chat
  4. Internal Wiki edit made
  5. Successful handoff to CS/PS
  6. A new KB article is viewed 10 times
  7. Fellow team member joins a call or Webex
  8. Free Space
  9. An Elasticsearch link is posted to a swarm
  10. All case swarms from last year are closed
  11. 10 people react to a dev team update
  12. Customer reaches Notification Hard Limit
  13. New employee joins Singlewire
  14. No voicemails in a single day
  15. A new KB article is attached 5 times
  16. 10 or more 5-score CSATs in a single day
  17. Question is asked during a team meeting
  18. Any support lab exercise completed
  19. A new KB article is submitted for review
  20. 20 or more replies in a case swarm thread
  21. Update shared on 'wearables'
  22. A dev escalation is created
  23. Support team member has a birthday
  24. New Visitor Aware version released
  25. New InformaCast version released