10 peoplereact to adev teamupdateFellow teammemberjoins a callor WebexA new KBarticle isviewed 10times10 or more5-scoreCSATs in asingle dayNewInformaCastversionreleasedA new KBarticle isattached5 timesNovoicemailsin a singledayFreeSpaceQuestion isasked duringa teammeetingUpdateshared on'wearables'Less than5 cases inthe TriagequeueCustomerreachesNotificationHard LimitSupportteammember hasa birthdaySick dayannouncedin the teamchannelInternalWiki editmadeNewemployeejoinsSinglewireNew VisitorAwareversionreleased20 or morereplies in acase swarmthreadAnElasticsearchlink is postedto a swarmAnotherteam asks aquestion insupport chatAll caseswarms fromlast year areclosedAnysupport labexercisecompletedSuccessfulhandoff toCS/PSA devescalationis createdA new KBarticle issubmittedfor review10 peoplereact to adev teamupdateFellow teammemberjoins a callor WebexA new KBarticle isviewed 10times10 or more5-scoreCSATs in asingle dayNewInformaCastversionreleasedA new KBarticle isattached5 timesNovoicemailsin a singledayFreeSpaceQuestion isasked duringa teammeetingUpdateshared on'wearables'Less than5 cases inthe TriagequeueCustomerreachesNotificationHard LimitSupportteammember hasa birthdaySick dayannouncedin the teamchannelInternalWiki editmadeNewemployeejoinsSinglewireNew VisitorAwareversionreleased20 or morereplies in acase swarmthreadAnElasticsearchlink is postedto a swarmAnotherteam asks aquestion insupport chatAll caseswarms fromlast year areclosedAnysupport labexercisecompletedSuccessfulhandoff toCS/PSA devescalationis createdA new KBarticle issubmittedfor review

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 people react to a dev team update
  2. Fellow team member joins a call or Webex
  3. A new KB article is viewed 10 times
  4. 10 or more 5-score CSATs in a single day
  5. New InformaCast version released
  6. A new KB article is attached 5 times
  7. No voicemails in a single day
  8. Free Space
  9. Question is asked during a team meeting
  10. Update shared on 'wearables'
  11. Less than 5 cases in the Triage queue
  12. Customer reaches Notification Hard Limit
  13. Support team member has a birthday
  14. Sick day announced in the team channel
  15. Internal Wiki edit made
  16. New employee joins Singlewire
  17. New Visitor Aware version released
  18. 20 or more replies in a case swarm thread
  19. An Elasticsearch link is posted to a swarm
  20. Another team asks a question in support chat
  21. All case swarms from last year are closed
  22. Any support lab exercise completed
  23. Successful handoff to CS/PS
  24. A dev escalation is created
  25. A new KB article is submitted for review