NewemployeejoinsSinglewireA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadFreeSpaceQuestion isasked duringa teammeetingFellow teammemberjoins a callor WebexSupportteammember hasa birthdayAnysupport labexercisecompletedCustomerreachesNotificationHard LimitNewInformaCastversionreleasedSuccessfulhandoff toCS/PSInternalWiki editmadeSick dayannouncedin the teamchannelAll caseswarms fromlast year areclosedUpdateshared on'wearables'New VisitorAwareversionreleasedA devescalationis createdA new KBarticle isviewed 10timesNovoicemailsin a singledayAnotherteam asks aquestion insupport chatLess than5 cases inthe Triagequeue10 or more5-scoreCSATs in asingle dayAnElasticsearchlink is postedto a swarm10 peoplereact to adev teamupdateA new KBarticle isattached5 timesNewemployeejoinsSinglewireA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadFreeSpaceQuestion isasked duringa teammeetingFellow teammemberjoins a callor WebexSupportteammember hasa birthdayAnysupport labexercisecompletedCustomerreachesNotificationHard LimitNewInformaCastversionreleasedSuccessfulhandoff toCS/PSInternalWiki editmadeSick dayannouncedin the teamchannelAll caseswarms fromlast year areclosedUpdateshared on'wearables'New VisitorAwareversionreleasedA devescalationis createdA new KBarticle isviewed 10timesNovoicemailsin a singledayAnotherteam asks aquestion insupport chatLess than5 cases inthe Triagequeue10 or more5-scoreCSATs in asingle dayAnElasticsearchlink is postedto a swarm10 peoplereact to adev teamupdateA new KBarticle isattached5 times

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New employee joins Singlewire
  2. A new KB article is submitted for review
  3. 20 or more replies in a case swarm thread
  4. Free Space
  5. Question is asked during a team meeting
  6. Fellow team member joins a call or Webex
  7. Support team member has a birthday
  8. Any support lab exercise completed
  9. Customer reaches Notification Hard Limit
  10. New InformaCast version released
  11. Successful handoff to CS/PS
  12. Internal Wiki edit made
  13. Sick day announced in the team channel
  14. All case swarms from last year are closed
  15. Update shared on 'wearables'
  16. New Visitor Aware version released
  17. A dev escalation is created
  18. A new KB article is viewed 10 times
  19. No voicemails in a single day
  20. Another team asks a question in support chat
  21. Less than 5 cases in the Triage queue
  22. 10 or more 5-score CSATs in a single day
  23. An Elasticsearch link is posted to a swarm
  24. 10 people react to a dev team update
  25. A new KB article is attached 5 times