New VisitorAwareversionreleasedAnysupport labexercisecompletedInternalWiki editmade10 peoplereact to adev teamupdateA new KBarticle isviewed 10times10 or more5-scoreCSATs in asingle dayAll caseswarms fromlast year areclosedA new KBarticle issubmittedfor reviewNovoicemailsin a singledayQuestion isasked duringa teammeetingSick dayannouncedin the teamchannel20 or morereplies in acase swarmthreadSupportteammember hasa birthdayAnElasticsearchlink is postedto a swarmNewInformaCastversionreleasedA new KBarticle isattached5 timesLess than5 cases inthe TriagequeueFreeSpaceA devescalationis createdAnotherteam asks aquestion insupport chatCustomerreachesNotificationHard LimitSuccessfulhandoff toCS/PSUpdateshared on'wearables'NewemployeejoinsSinglewireFellow teammemberjoins a callor WebexNew VisitorAwareversionreleasedAnysupport labexercisecompletedInternalWiki editmade10 peoplereact to adev teamupdateA new KBarticle isviewed 10times10 or more5-scoreCSATs in asingle dayAll caseswarms fromlast year areclosedA new KBarticle issubmittedfor reviewNovoicemailsin a singledayQuestion isasked duringa teammeetingSick dayannouncedin the teamchannel20 or morereplies in acase swarmthreadSupportteammember hasa birthdayAnElasticsearchlink is postedto a swarmNewInformaCastversionreleasedA new KBarticle isattached5 timesLess than5 cases inthe TriagequeueFreeSpaceA devescalationis createdAnotherteam asks aquestion insupport chatCustomerreachesNotificationHard LimitSuccessfulhandoff toCS/PSUpdateshared on'wearables'NewemployeejoinsSinglewireFellow teammemberjoins a callor Webex

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New Visitor Aware version released
  2. Any support lab exercise completed
  3. Internal Wiki edit made
  4. 10 people react to a dev team update
  5. A new KB article is viewed 10 times
  6. 10 or more 5-score CSATs in a single day
  7. All case swarms from last year are closed
  8. A new KB article is submitted for review
  9. No voicemails in a single day
  10. Question is asked during a team meeting
  11. Sick day announced in the team channel
  12. 20 or more replies in a case swarm thread
  13. Support team member has a birthday
  14. An Elasticsearch link is posted to a swarm
  15. New InformaCast version released
  16. A new KB article is attached 5 times
  17. Less than 5 cases in the Triage queue
  18. Free Space
  19. A dev escalation is created
  20. Another team asks a question in support chat
  21. Customer reaches Notification Hard Limit
  22. Successful handoff to CS/PS
  23. Update shared on 'wearables'
  24. New employee joins Singlewire
  25. Fellow team member joins a call or Webex