A new KBarticle isviewed 10timesLess than5 cases inthe TriagequeueSuccessfulhandoff toCS/PSA devescalationis createdAnysupport labexercisecompletedNewemployeejoinsSinglewireQuestion isasked duringa teammeetingUpdateshared on'wearables'InternalWiki editmadeCustomerreachesNotificationHard LimitNew VisitorAwareversionreleasedA new KBarticle isattached5 times20 or morereplies in acase swarmthreadAll caseswarms fromlast year areclosed10 or more5-scoreCSATs in asingle dayAnotherteam asks aquestion insupport chatSick dayannouncedin the teamchannelFreeSpaceAnElasticsearchlink is postedto a swarm10 peoplereact to adev teamupdateSupportteammember hasa birthdayFellow teammemberjoins a callor WebexA new KBarticle issubmittedfor reviewNovoicemailsin a singledayNewInformaCastversionreleasedA new KBarticle isviewed 10timesLess than5 cases inthe TriagequeueSuccessfulhandoff toCS/PSA devescalationis createdAnysupport labexercisecompletedNewemployeejoinsSinglewireQuestion isasked duringa teammeetingUpdateshared on'wearables'InternalWiki editmadeCustomerreachesNotificationHard LimitNew VisitorAwareversionreleasedA new KBarticle isattached5 times20 or morereplies in acase swarmthreadAll caseswarms fromlast year areclosed10 or more5-scoreCSATs in asingle dayAnotherteam asks aquestion insupport chatSick dayannouncedin the teamchannelFreeSpaceAnElasticsearchlink is postedto a swarm10 peoplereact to adev teamupdateSupportteammember hasa birthdayFellow teammemberjoins a callor WebexA new KBarticle issubmittedfor reviewNovoicemailsin a singledayNewInformaCastversionreleased

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A new KB article is viewed 10 times
  2. Less than 5 cases in the Triage queue
  3. Successful handoff to CS/PS
  4. A dev escalation is created
  5. Any support lab exercise completed
  6. New employee joins Singlewire
  7. Question is asked during a team meeting
  8. Update shared on 'wearables'
  9. Internal Wiki edit made
  10. Customer reaches Notification Hard Limit
  11. New Visitor Aware version released
  12. A new KB article is attached 5 times
  13. 20 or more replies in a case swarm thread
  14. All case swarms from last year are closed
  15. 10 or more 5-score CSATs in a single day
  16. Another team asks a question in support chat
  17. Sick day announced in the team channel
  18. Free Space
  19. An Elasticsearch link is posted to a swarm
  20. 10 people react to a dev team update
  21. Support team member has a birthday
  22. Fellow team member joins a call or Webex
  23. A new KB article is submitted for review
  24. No voicemails in a single day
  25. New InformaCast version released