Question isasked duringa teammeetingSick dayannouncedin the teamchannelCustomerreachesNotificationHard LimitNovoicemailsin a singledaySuccessfulhandoff toCS/PSA new KBarticle issubmittedfor reviewNewInformaCastversionreleasedNewemployeejoinsSinglewire10 or more5-scoreCSATs in asingle dayLess than5 cases inthe TriagequeueNew VisitorAwareversionreleasedFreeSpaceAnotherteam asks aquestion insupport chatAll caseswarms fromlast year areclosedA devescalationis createdInternalWiki editmadeA new KBarticle isviewed 10timesAnElasticsearchlink is postedto a swarmFellow teammemberjoins a callor WebexAnysupport labexercisecompletedA new KBarticle isattached5 timesUpdateshared on'wearables'20 or morereplies in acase swarmthread10 peoplereact to adev teamupdateSupportteammember hasa birthdayQuestion isasked duringa teammeetingSick dayannouncedin the teamchannelCustomerreachesNotificationHard LimitNovoicemailsin a singledaySuccessfulhandoff toCS/PSA new KBarticle issubmittedfor reviewNewInformaCastversionreleasedNewemployeejoinsSinglewire10 or more5-scoreCSATs in asingle dayLess than5 cases inthe TriagequeueNew VisitorAwareversionreleasedFreeSpaceAnotherteam asks aquestion insupport chatAll caseswarms fromlast year areclosedA devescalationis createdInternalWiki editmadeA new KBarticle isviewed 10timesAnElasticsearchlink is postedto a swarmFellow teammemberjoins a callor WebexAnysupport labexercisecompletedA new KBarticle isattached5 timesUpdateshared on'wearables'20 or morereplies in acase swarmthread10 peoplereact to adev teamupdateSupportteammember hasa birthday

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Question is asked during a team meeting
  2. Sick day announced in the team channel
  3. Customer reaches Notification Hard Limit
  4. No voicemails in a single day
  5. Successful handoff to CS/PS
  6. A new KB article is submitted for review
  7. New InformaCast version released
  8. New employee joins Singlewire
  9. 10 or more 5-score CSATs in a single day
  10. Less than 5 cases in the Triage queue
  11. New Visitor Aware version released
  12. Free Space
  13. Another team asks a question in support chat
  14. All case swarms from last year are closed
  15. A dev escalation is created
  16. Internal Wiki edit made
  17. A new KB article is viewed 10 times
  18. An Elasticsearch link is posted to a swarm
  19. Fellow team member joins a call or Webex
  20. Any support lab exercise completed
  21. A new KB article is attached 5 times
  22. Update shared on 'wearables'
  23. 20 or more replies in a case swarm thread
  24. 10 people react to a dev team update
  25. Support team member has a birthday