CustomerreachesNotificationHard Limit20 or morereplies in acase swarmthreadA new KBarticle isattached5 timesAnysupport labexercisecompletedA devescalationis createdAnotherteam asks aquestion insupport chatA new KBarticle isviewed 10timesLess than5 cases inthe TriagequeueFreeSpaceSupportteammember hasa birthday10 peoplereact to adev teamupdateQuestion isasked duringa teammeetingAnElasticsearchlink is postedto a swarmSick dayannouncedin the teamchannelInternalWiki editmadeNewInformaCastversionreleasedAll caseswarms fromlast year areclosedSuccessfulhandoff toCS/PS10 or more5-scoreCSATs in asingle dayA new KBarticle issubmittedfor reviewFellow teammemberjoins a callor WebexNew VisitorAwareversionreleasedUpdateshared on'wearables'NewemployeejoinsSinglewireNovoicemailsin a singledayCustomerreachesNotificationHard Limit20 or morereplies in acase swarmthreadA new KBarticle isattached5 timesAnysupport labexercisecompletedA devescalationis createdAnotherteam asks aquestion insupport chatA new KBarticle isviewed 10timesLess than5 cases inthe TriagequeueFreeSpaceSupportteammember hasa birthday10 peoplereact to adev teamupdateQuestion isasked duringa teammeetingAnElasticsearchlink is postedto a swarmSick dayannouncedin the teamchannelInternalWiki editmadeNewInformaCastversionreleasedAll caseswarms fromlast year areclosedSuccessfulhandoff toCS/PS10 or more5-scoreCSATs in asingle dayA new KBarticle issubmittedfor reviewFellow teammemberjoins a callor WebexNew VisitorAwareversionreleasedUpdateshared on'wearables'NewemployeejoinsSinglewireNovoicemailsin a singleday

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer reaches Notification Hard Limit
  2. 20 or more replies in a case swarm thread
  3. A new KB article is attached 5 times
  4. Any support lab exercise completed
  5. A dev escalation is created
  6. Another team asks a question in support chat
  7. A new KB article is viewed 10 times
  8. Less than 5 cases in the Triage queue
  9. Free Space
  10. Support team member has a birthday
  11. 10 people react to a dev team update
  12. Question is asked during a team meeting
  13. An Elasticsearch link is posted to a swarm
  14. Sick day announced in the team channel
  15. Internal Wiki edit made
  16. New InformaCast version released
  17. All case swarms from last year are closed
  18. Successful handoff to CS/PS
  19. 10 or more 5-score CSATs in a single day
  20. A new KB article is submitted for review
  21. Fellow team member joins a call or Webex
  22. New Visitor Aware version released
  23. Update shared on 'wearables'
  24. New employee joins Singlewire
  25. No voicemails in a single day