NewInformaCastversionreleasedAnotherteam asks aquestion insupport chatNewemployeejoinsSinglewireSick dayannouncedin the teamchannel10 peoplereact to adev teamupdateNovoicemailsin a singleday10 or more5-scoreCSATs in asingle dayCustomerreachesNotificationHard LimitSupportteammember hasa birthdayQuestion isasked duringa teammeetingUpdateshared on'wearables'FreeSpaceA new KBarticle isattached5 timesA new KBarticle issubmittedfor reviewA devescalationis createdAnElasticsearchlink is postedto a swarmInternalWiki editmadeNew VisitorAwareversionreleasedFellow teammemberjoins a callor WebexAnysupport labexercisecompletedLess than5 cases inthe TriagequeueA new KBarticle isviewed 10timesSuccessfulhandoff toCS/PS20 or morereplies in acase swarmthreadAll caseswarms fromlast year areclosedNewInformaCastversionreleasedAnotherteam asks aquestion insupport chatNewemployeejoinsSinglewireSick dayannouncedin the teamchannel10 peoplereact to adev teamupdateNovoicemailsin a singleday10 or more5-scoreCSATs in asingle dayCustomerreachesNotificationHard LimitSupportteammember hasa birthdayQuestion isasked duringa teammeetingUpdateshared on'wearables'FreeSpaceA new KBarticle isattached5 timesA new KBarticle issubmittedfor reviewA devescalationis createdAnElasticsearchlink is postedto a swarmInternalWiki editmadeNew VisitorAwareversionreleasedFellow teammemberjoins a callor WebexAnysupport labexercisecompletedLess than5 cases inthe TriagequeueA new KBarticle isviewed 10timesSuccessfulhandoff toCS/PS20 or morereplies in acase swarmthreadAll caseswarms fromlast year areclosed

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New InformaCast version released
  2. Another team asks a question in support chat
  3. New employee joins Singlewire
  4. Sick day announced in the team channel
  5. 10 people react to a dev team update
  6. No voicemails in a single day
  7. 10 or more 5-score CSATs in a single day
  8. Customer reaches Notification Hard Limit
  9. Support team member has a birthday
  10. Question is asked during a team meeting
  11. Update shared on 'wearables'
  12. Free Space
  13. A new KB article is attached 5 times
  14. A new KB article is submitted for review
  15. A dev escalation is created
  16. An Elasticsearch link is posted to a swarm
  17. Internal Wiki edit made
  18. New Visitor Aware version released
  19. Fellow team member joins a call or Webex
  20. Any support lab exercise completed
  21. Less than 5 cases in the Triage queue
  22. A new KB article is viewed 10 times
  23. Successful handoff to CS/PS
  24. 20 or more replies in a case swarm thread
  25. All case swarms from last year are closed