A new KBarticle issubmittedfor review10 or more5-scoreCSATs in asingle dayAnElasticsearchlink is postedto a swarmNewInformaCastversionreleasedSuccessfulhandoff toCS/PSA new KBarticle isviewed 10timesInternalWiki editmadeFellow teammemberjoins a callor WebexAnysupport labexercisecompletedNovoicemailsin a singledayAll caseswarms fromlast year areclosedA new KBarticle isattached5 timesNewemployeejoinsSinglewireA devescalationis createdUpdateshared on'wearables'FreeSpace20 or morereplies in acase swarmthreadAnotherteam asks aquestion insupport chatNew VisitorAwareversionreleasedSick dayannouncedin the teamchannelLess than5 cases inthe TriagequeueCustomerreachesNotificationHard LimitSupportteammember hasa birthday10 peoplereact to adev teamupdateQuestion isasked duringa teammeetingA new KBarticle issubmittedfor review10 or more5-scoreCSATs in asingle dayAnElasticsearchlink is postedto a swarmNewInformaCastversionreleasedSuccessfulhandoff toCS/PSA new KBarticle isviewed 10timesInternalWiki editmadeFellow teammemberjoins a callor WebexAnysupport labexercisecompletedNovoicemailsin a singledayAll caseswarms fromlast year areclosedA new KBarticle isattached5 timesNewemployeejoinsSinglewireA devescalationis createdUpdateshared on'wearables'FreeSpace20 or morereplies in acase swarmthreadAnotherteam asks aquestion insupport chatNew VisitorAwareversionreleasedSick dayannouncedin the teamchannelLess than5 cases inthe TriagequeueCustomerreachesNotificationHard LimitSupportteammember hasa birthday10 peoplereact to adev teamupdateQuestion isasked duringa teammeeting

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A new KB article is submitted for review
  2. 10 or more 5-score CSATs in a single day
  3. An Elasticsearch link is posted to a swarm
  4. New InformaCast version released
  5. Successful handoff to CS/PS
  6. A new KB article is viewed 10 times
  7. Internal Wiki edit made
  8. Fellow team member joins a call or Webex
  9. Any support lab exercise completed
  10. No voicemails in a single day
  11. All case swarms from last year are closed
  12. A new KB article is attached 5 times
  13. New employee joins Singlewire
  14. A dev escalation is created
  15. Update shared on 'wearables'
  16. Free Space
  17. 20 or more replies in a case swarm thread
  18. Another team asks a question in support chat
  19. New Visitor Aware version released
  20. Sick day announced in the team channel
  21. Less than 5 cases in the Triage queue
  22. Customer reaches Notification Hard Limit
  23. Support team member has a birthday
  24. 10 people react to a dev team update
  25. Question is asked during a team meeting