A devescalationis createdSuccessfulhandoff toCS/PSA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadA new KBarticle isattached5 timesSick dayannouncedin the teamchannelNovoicemailsin a singledayAnotherteam asks aquestion insupport chatNewInformaCastversionreleasedNewemployeejoinsSinglewireFellow teammemberjoins a callor WebexLess than5 cases inthe TriagequeueAnysupport labexercisecompletedFreeSpaceA new KBarticle isviewed 10timesNew VisitorAwareversionreleasedAnElasticsearchlink is postedto a swarmSupportteammember hasa birthday10 peoplereact to adev teamupdateInternalWiki editmadeQuestion isasked duringa teammeetingCustomerreachesNotificationHard LimitUpdateshared on'wearables'10 or more5-scoreCSATs in asingle dayAll caseswarms fromlast year areclosedA devescalationis createdSuccessfulhandoff toCS/PSA new KBarticle issubmittedfor review20 or morereplies in acase swarmthreadA new KBarticle isattached5 timesSick dayannouncedin the teamchannelNovoicemailsin a singledayAnotherteam asks aquestion insupport chatNewInformaCastversionreleasedNewemployeejoinsSinglewireFellow teammemberjoins a callor WebexLess than5 cases inthe TriagequeueAnysupport labexercisecompletedFreeSpaceA new KBarticle isviewed 10timesNew VisitorAwareversionreleasedAnElasticsearchlink is postedto a swarmSupportteammember hasa birthday10 peoplereact to adev teamupdateInternalWiki editmadeQuestion isasked duringa teammeetingCustomerreachesNotificationHard LimitUpdateshared on'wearables'10 or more5-scoreCSATs in asingle dayAll caseswarms fromlast year areclosed

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A dev escalation is created
  2. Successful handoff to CS/PS
  3. A new KB article is submitted for review
  4. 20 or more replies in a case swarm thread
  5. A new KB article is attached 5 times
  6. Sick day announced in the team channel
  7. No voicemails in a single day
  8. Another team asks a question in support chat
  9. New InformaCast version released
  10. New employee joins Singlewire
  11. Fellow team member joins a call or Webex
  12. Less than 5 cases in the Triage queue
  13. Any support lab exercise completed
  14. Free Space
  15. A new KB article is viewed 10 times
  16. New Visitor Aware version released
  17. An Elasticsearch link is posted to a swarm
  18. Support team member has a birthday
  19. 10 people react to a dev team update
  20. Internal Wiki edit made
  21. Question is asked during a team meeting
  22. Customer reaches Notification Hard Limit
  23. Update shared on 'wearables'
  24. 10 or more 5-score CSATs in a single day
  25. All case swarms from last year are closed