AnElasticsearchlink is postedto a swarmQuestion isasked duringa teammeetingFellow teammemberjoins a callor WebexAll caseswarms fromlast year areclosedAnysupport labexercisecompleted10 or more5-scoreCSATs in asingle dayNew VisitorAwareversionreleasedNovoicemailsin a singledayNewInformaCastversionreleasedFreeSpaceLess than5 cases inthe TriagequeueInternalWiki editmade10 peoplereact to adev teamupdateNewemployeejoinsSinglewireCustomerreachesNotificationHard Limit20 or morereplies in acase swarmthreadSupportteammember hasa birthdayA new KBarticle issubmittedfor reviewSuccessfulhandoff toCS/PSAnotherteam asks aquestion insupport chatUpdateshared on'wearables'A devescalationis createdSick dayannouncedin the teamchannelA new KBarticle isattached5 timesA new KBarticle isviewed 10timesAnElasticsearchlink is postedto a swarmQuestion isasked duringa teammeetingFellow teammemberjoins a callor WebexAll caseswarms fromlast year areclosedAnysupport labexercisecompleted10 or more5-scoreCSATs in asingle dayNew VisitorAwareversionreleasedNovoicemailsin a singledayNewInformaCastversionreleasedFreeSpaceLess than5 cases inthe TriagequeueInternalWiki editmade10 peoplereact to adev teamupdateNewemployeejoinsSinglewireCustomerreachesNotificationHard Limit20 or morereplies in acase swarmthreadSupportteammember hasa birthdayA new KBarticle issubmittedfor reviewSuccessfulhandoff toCS/PSAnotherteam asks aquestion insupport chatUpdateshared on'wearables'A devescalationis createdSick dayannouncedin the teamchannelA new KBarticle isattached5 timesA new KBarticle isviewed 10times

Singlewire Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An Elasticsearch link is posted to a swarm
  2. Question is asked during a team meeting
  3. Fellow team member joins a call or Webex
  4. All case swarms from last year are closed
  5. Any support lab exercise completed
  6. 10 or more 5-score CSATs in a single day
  7. New Visitor Aware version released
  8. No voicemails in a single day
  9. New InformaCast version released
  10. Free Space
  11. Less than 5 cases in the Triage queue
  12. Internal Wiki edit made
  13. 10 people react to a dev team update
  14. New employee joins Singlewire
  15. Customer reaches Notification Hard Limit
  16. 20 or more replies in a case swarm thread
  17. Support team member has a birthday
  18. A new KB article is submitted for review
  19. Successful handoff to CS/PS
  20. Another team asks a question in support chat
  21. Update shared on 'wearables'
  22. A dev escalation is created
  23. Sick day announced in the team channel
  24. A new KB article is attached 5 times
  25. A new KB article is viewed 10 times