visitslikesreachin-personserviceTestimonialsmetricsReferralratePagesviewedper visitOnlinereviewsCartabandonmentrateimpressionsratingse-mailonlineservicesocial mediaengagementFree!Customerlifetimevalue(CLV)Timespent onwebsiteSalesvolumewebtraffic visitiorPurchaseconversionrateCustomerretentionrateword ofmouthNetPromoterScore(NPS)ConversionrateClick-throughrate(CTR)leadsign-upsAverageordervalue(AOV)Repeatpurchaseratevisitslikesreachin-personserviceTestimonialsmetricsReferralratePagesviewedper visitOnlinereviewsCartabandonmentrateimpressionsratingse-mailonlineservicesocial mediaengagementFree!Customerlifetimevalue(CLV)Timespent onwebsiteSalesvolumewebtraffic visitiorPurchaseconversionrateCustomerretentionrateword ofmouthNetPromoterScore(NPS)ConversionrateClick-throughrate(CTR)leadsign-upsAverageordervalue(AOV)Repeatpurchaserate

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. visits
  2. likes
  3. reach
  4. in-person service
  5. Testimon ials
  6. metrics
  7. Referral rate
  8. Pages viewed per visit
  9. Online reviews
  10. Cart abandonment rate
  11. impressions
  12. ratings
  13. e-mail
  14. online service
  15. social media engagement
  16. Free!
  17. Customer lifetime value (CLV)
  18. Time spent on website
  19. Sales volume
  20. web traffic
  21. visitior
  22. Purchase conversion rate
  23. Customer retention rate
  24. word of mouth
  25. Net Promoter Score (NPS)
  26. Conversion rate
  27. Click-through rate (CTR)
  28. lead sign-ups
  29. Average order value (AOV)
  30. Repeat purchase rate