Click-throughrate(CTR)CartabandonmentratelikesReferralrateCustomerretentionrateCustomerlifetimevalue(CLV)ratingsNetPromoterScore(NPS)word ofmouthPurchaseconversionrateAverageordervalue(AOV)RepeatpurchaserateOnlinereviewsvisitsPagesviewedper visitFree!metricse-mailTestimonialsleadsign-upssocial mediaengagementwebtraffic reachSalesvolumevisitiorConversionrateimpressionsin-personserviceTimespent onwebsiteonlineserviceClick-throughrate(CTR)CartabandonmentratelikesReferralrateCustomerretentionrateCustomerlifetimevalue(CLV)ratingsNetPromoterScore(NPS)word ofmouthPurchaseconversionrateAverageordervalue(AOV)RepeatpurchaserateOnlinereviewsvisitsPagesviewedper visitFree!metricse-mailTestimonialsleadsign-upssocial mediaengagementwebtraffic reachSalesvolumevisitiorConversionrateimpressionsin-personserviceTimespent onwebsiteonlineservice

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Click-through rate (CTR)
  2. Cart abandonment rate
  3. likes
  4. Referral rate
  5. Customer retention rate
  6. Customer lifetime value (CLV)
  7. ratings
  8. Net Promoter Score (NPS)
  9. word of mouth
  10. Purchase conversion rate
  11. Average order value (AOV)
  12. Repeat purchase rate
  13. Online reviews
  14. visits
  15. Pages viewed per visit
  16. Free!
  17. metrics
  18. e-mail
  19. Testimon ials
  20. lead sign-ups
  21. social media engagement
  22. web traffic
  23. reach
  24. Sales volume
  25. visitior
  26. Conversion rate
  27. impressions
  28. in-person service
  29. Time spent on website
  30. online service