NetPromoterScore(NPS)Referralratee-mailPurchaseconversionratemetricsimpressionssocial mediaengagementvisitioronlineserviceleadsign-upslikesClick-throughrate(CTR)Free!OnlinereviewsSalesvolumeTestimonialsCustomerretentionrateCustomerlifetimevalue(CLV)in-personserviceConversionratevisitswebtraffic Timespent onwebsiteAverageordervalue(AOV)word ofmouthRepeatpurchaseratePagesviewedper visitreachCartabandonmentrateratingsNetPromoterScore(NPS)Referralratee-mailPurchaseconversionratemetricsimpressionssocial mediaengagementvisitioronlineserviceleadsign-upslikesClick-throughrate(CTR)Free!OnlinereviewsSalesvolumeTestimonialsCustomerretentionrateCustomerlifetimevalue(CLV)in-personserviceConversionratevisitswebtraffic Timespent onwebsiteAverageordervalue(AOV)word ofmouthRepeatpurchaseratePagesviewedper visitreachCartabandonmentrateratings

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Net Promoter Score (NPS)
  2. Referral rate
  3. e-mail
  4. Purchase conversion rate
  5. metrics
  6. impressions
  7. social media engagement
  8. visitior
  9. online service
  10. lead sign-ups
  11. likes
  12. Click-through rate (CTR)
  13. Free!
  14. Online reviews
  15. Sales volume
  16. Testimon ials
  17. Customer retention rate
  18. Customer lifetime value (CLV)
  19. in-person service
  20. Conversion rate
  21. visits
  22. web traffic
  23. Time spent on website
  24. Average order value (AOV)
  25. word of mouth
  26. Repeat purchase rate
  27. Pages viewed per visit
  28. reach
  29. Cart abandonment rate
  30. ratings