metricsOnlinereviewsratingsTestimonialsAverageordervalue(AOV)webtraffic CartabandonmentrateCustomerlifetimevalue(CLV)e-mailTimespent onwebsitein-personserviceimpressionsFree!onlineserviceRepeatpurchaseratevisitssocial mediaengagementCustomerretentionratereachReferralratevisitiorSalesvolumePagesviewedper visitClick-throughrate(CTR)likesleadsign-upsConversionrateNetPromoterScore(NPS)word ofmouthPurchaseconversionratemetricsOnlinereviewsratingsTestimonialsAverageordervalue(AOV)webtraffic CartabandonmentrateCustomerlifetimevalue(CLV)e-mailTimespent onwebsitein-personserviceimpressionsFree!onlineserviceRepeatpurchaseratevisitssocial mediaengagementCustomerretentionratereachReferralratevisitiorSalesvolumePagesviewedper visitClick-throughrate(CTR)likesleadsign-upsConversionrateNetPromoterScore(NPS)word ofmouthPurchaseconversionrate

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. metrics
  2. Online reviews
  3. ratings
  4. Testimon ials
  5. Average order value (AOV)
  6. web traffic
  7. Cart abandonment rate
  8. Customer lifetime value (CLV)
  9. e-mail
  10. Time spent on website
  11. in-person service
  12. impressions
  13. Free!
  14. online service
  15. Repeat purchase rate
  16. visits
  17. social media engagement
  18. Customer retention rate
  19. reach
  20. Referral rate
  21. visitior
  22. Sales volume
  23. Pages viewed per visit
  24. Click-through rate (CTR)
  25. likes
  26. lead sign-ups
  27. Conversion rate
  28. Net Promoter Score (NPS)
  29. word of mouth
  30. Purchase conversion rate