Timespent onwebsiteonlineserviceSalesvolumeOnlinereviewsFree!Referralratereachsocial mediaengagementNetPromoterScore(NPS)ratingsimpressionsCustomerlifetimevalue(CLV)in-personserviceConversionrateCustomerretentionratewebtraffic leadsign-upsPagesviewedper visitword ofmouthCartabandonmentrateRepeatpurchaseratePurchaseconversionratelikese-mailAverageordervalue(AOV)Click-throughrate(CTR)metricsTestimonialsvisitiorvisitsTimespent onwebsiteonlineserviceSalesvolumeOnlinereviewsFree!Referralratereachsocial mediaengagementNetPromoterScore(NPS)ratingsimpressionsCustomerlifetimevalue(CLV)in-personserviceConversionrateCustomerretentionratewebtraffic leadsign-upsPagesviewedper visitword ofmouthCartabandonmentrateRepeatpurchaseratePurchaseconversionratelikese-mailAverageordervalue(AOV)Click-throughrate(CTR)metricsTestimonialsvisitiorvisits

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Time spent on website
  2. online service
  3. Sales volume
  4. Online reviews
  5. Free!
  6. Referral rate
  7. reach
  8. social media engagement
  9. Net Promoter Score (NPS)
  10. ratings
  11. impressions
  12. Customer lifetime value (CLV)
  13. in-person service
  14. Conversion rate
  15. Customer retention rate
  16. web traffic
  17. lead sign-ups
  18. Pages viewed per visit
  19. word of mouth
  20. Cart abandonment rate
  21. Repeat purchase rate
  22. Purchase conversion rate
  23. likes
  24. e-mail
  25. Average order value (AOV)
  26. Click-through rate (CTR)
  27. metrics
  28. Testimon ials
  29. visitior
  30. visits