Averageordervalue(AOV)ratingswebtraffic in-personservicevisitiormetricsSalesvolumeCustomerlifetimevalue(CLV)impressionsNetPromoterScore(NPS)social mediaengagementlikesPurchaseconversionrateFree!Referralrateword ofmouthCartabandonmentrateOnlinereviewsvisitse-mailTimespent onwebsiteRepeatpurchaserateCustomerretentionrateClick-throughrate(CTR)leadsign-upsPagesviewedper visitonlineservicereachTestimonialsConversionrateAverageordervalue(AOV)ratingswebtraffic in-personservicevisitiormetricsSalesvolumeCustomerlifetimevalue(CLV)impressionsNetPromoterScore(NPS)social mediaengagementlikesPurchaseconversionrateFree!Referralrateword ofmouthCartabandonmentrateOnlinereviewsvisitse-mailTimespent onwebsiteRepeatpurchaserateCustomerretentionrateClick-throughrate(CTR)leadsign-upsPagesviewedper visitonlineservicereachTestimonialsConversionrate

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average order value (AOV)
  2. ratings
  3. web traffic
  4. in-person service
  5. visitior
  6. metrics
  7. Sales volume
  8. Customer lifetime value (CLV)
  9. impressions
  10. Net Promoter Score (NPS)
  11. social media engagement
  12. likes
  13. Purchase conversion rate
  14. Free!
  15. Referral rate
  16. word of mouth
  17. Cart abandonment rate
  18. Online reviews
  19. visits
  20. e-mail
  21. Time spent on website
  22. Repeat purchase rate
  23. Customer retention rate
  24. Click-through rate (CTR)
  25. lead sign-ups
  26. Pages viewed per visit
  27. online service
  28. reach
  29. Testimon ials
  30. Conversion rate