ReferralrateCustomerlifetimevalue(CLV)ConversionrateRepeatpurchaserateimpressionsvisitiorreachPurchaseconversionrateOnlinereviewsTimespent onwebsitelikesSalesvolumevisitsAverageordervalue(AOV)CartabandonmentrateCustomerretentionrateword ofmouthTestimonialsPagesviewedper visitratingsleadsign-upsFree!Click-throughrate(CTR)webtraffic NetPromoterScore(NPS)onlineservicesocial mediaengagemente-mailmetricsin-personserviceReferralrateCustomerlifetimevalue(CLV)ConversionrateRepeatpurchaserateimpressionsvisitiorreachPurchaseconversionrateOnlinereviewsTimespent onwebsitelikesSalesvolumevisitsAverageordervalue(AOV)CartabandonmentrateCustomerretentionrateword ofmouthTestimonialsPagesviewedper visitratingsleadsign-upsFree!Click-throughrate(CTR)webtraffic NetPromoterScore(NPS)onlineservicesocial mediaengagemente-mailmetricsin-personservice

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referral rate
  2. Customer lifetime value (CLV)
  3. Conversion rate
  4. Repeat purchase rate
  5. impressions
  6. visitior
  7. reach
  8. Purchase conversion rate
  9. Online reviews
  10. Time spent on website
  11. likes
  12. Sales volume
  13. visits
  14. Average order value (AOV)
  15. Cart abandonment rate
  16. Customer retention rate
  17. word of mouth
  18. Testimon ials
  19. Pages viewed per visit
  20. ratings
  21. lead sign-ups
  22. Free!
  23. Click-through rate (CTR)
  24. web traffic
  25. Net Promoter Score (NPS)
  26. online service
  27. social media engagement
  28. e-mail
  29. metrics
  30. in-person service