metricsin-personserviceimpressionsConversionrateratingsvisitiorleadsign-upsClick-throughrate(CTR)webtraffic RepeatpurchaseratereachTimespent onwebsiteFree!likesCustomerlifetimevalue(CLV)social mediaengagementOnlinereviewsAverageordervalue(AOV)Testimonialsonlineservicee-mailReferralrateSalesvolumePurchaseconversionrateNetPromoterScore(NPS)CustomerretentionratevisitsCartabandonmentratePagesviewedper visitword ofmouthmetricsin-personserviceimpressionsConversionrateratingsvisitiorleadsign-upsClick-throughrate(CTR)webtraffic RepeatpurchaseratereachTimespent onwebsiteFree!likesCustomerlifetimevalue(CLV)social mediaengagementOnlinereviewsAverageordervalue(AOV)Testimonialsonlineservicee-mailReferralrateSalesvolumePurchaseconversionrateNetPromoterScore(NPS)CustomerretentionratevisitsCartabandonmentratePagesviewedper visitword ofmouth

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. metrics
  2. in-person service
  3. impressions
  4. Conversion rate
  5. ratings
  6. visitior
  7. lead sign-ups
  8. Click-through rate (CTR)
  9. web traffic
  10. Repeat purchase rate
  11. reach
  12. Time spent on website
  13. Free!
  14. likes
  15. Customer lifetime value (CLV)
  16. social media engagement
  17. Online reviews
  18. Average order value (AOV)
  19. Testimon ials
  20. online service
  21. e-mail
  22. Referral rate
  23. Sales volume
  24. Purchase conversion rate
  25. Net Promoter Score (NPS)
  26. Customer retention rate
  27. visits
  28. Cart abandonment rate
  29. Pages viewed per visit
  30. word of mouth