social mediaengagementSalesvolumePagesviewedper visitCustomerretentionratelikesTestimonialsFree!reachleadsign-upse-mailNetPromoterScore(NPS)Click-throughrate(CTR)ReferralrateonlineservicevisitsvisitiorCartabandonmentrateimpressionsin-personservicewebtraffic Customerlifetimevalue(CLV)Timespent onwebsitePurchaseconversionrateAverageordervalue(AOV)word ofmouthRepeatpurchaserateConversionratemetricsratingsOnlinereviewssocial mediaengagementSalesvolumePagesviewedper visitCustomerretentionratelikesTestimonialsFree!reachleadsign-upse-mailNetPromoterScore(NPS)Click-throughrate(CTR)ReferralrateonlineservicevisitsvisitiorCartabandonmentrateimpressionsin-personservicewebtraffic Customerlifetimevalue(CLV)Timespent onwebsitePurchaseconversionrateAverageordervalue(AOV)word ofmouthRepeatpurchaserateConversionratemetricsratingsOnlinereviews

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. social media engagement
  2. Sales volume
  3. Pages viewed per visit
  4. Customer retention rate
  5. likes
  6. Testimon ials
  7. Free!
  8. reach
  9. lead sign-ups
  10. e-mail
  11. Net Promoter Score (NPS)
  12. Click-through rate (CTR)
  13. Referral rate
  14. online service
  15. visits
  16. visitior
  17. Cart abandonment rate
  18. impressions
  19. in-person service
  20. web traffic
  21. Customer lifetime value (CLV)
  22. Time spent on website
  23. Purchase conversion rate
  24. Average order value (AOV)
  25. word of mouth
  26. Repeat purchase rate
  27. Conversion rate
  28. metrics
  29. ratings
  30. Online reviews