metricsCustomerlifetimevalue(CLV)CustomerretentionrateReferralrateSalesvolumeTestimonialsFree!ConversionrateClick-throughrate(CTR)Pagesviewedper visitlikesTimespent onwebsiteleadsign-upsRepeatpurchaseratewebtraffic word ofmouthvisitssocial mediaengagementAverageordervalue(AOV)reachimpressionsonlineserviceOnlinereviewsratingsNetPromoterScore(NPS)in-personservicevisitiorCartabandonmentratee-mailPurchaseconversionratemetricsCustomerlifetimevalue(CLV)CustomerretentionrateReferralrateSalesvolumeTestimonialsFree!ConversionrateClick-throughrate(CTR)Pagesviewedper visitlikesTimespent onwebsiteleadsign-upsRepeatpurchaseratewebtraffic word ofmouthvisitssocial mediaengagementAverageordervalue(AOV)reachimpressionsonlineserviceOnlinereviewsratingsNetPromoterScore(NPS)in-personservicevisitiorCartabandonmentratee-mailPurchaseconversionrate

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. metrics
  2. Customer lifetime value (CLV)
  3. Customer retention rate
  4. Referral rate
  5. Sales volume
  6. Testimon ials
  7. Free!
  8. Conversion rate
  9. Click-through rate (CTR)
  10. Pages viewed per visit
  11. likes
  12. Time spent on website
  13. lead sign-ups
  14. Repeat purchase rate
  15. web traffic
  16. word of mouth
  17. visits
  18. social media engagement
  19. Average order value (AOV)
  20. reach
  21. impressions
  22. online service
  23. Online reviews
  24. ratings
  25. Net Promoter Score (NPS)
  26. in-person service
  27. visitior
  28. Cart abandonment rate
  29. e-mail
  30. Purchase conversion rate