went toanotherdepartmentto say goodmorningdid nothave coffeeor a redbullthis weekWrite a smallthank you cardto a teammemberoutside of thecall centermoved alower opp jobin exchangefor a highpriority onealreadyhad asnack thismorningprocessedapaymenttodaycompleted40 callsby11:45AMhitoutboundgoal alllast weekhelpedrespond toContactCenter emailslast weekhelpedclear outST Chatsfilled theirwater jugthismorningOfferedTrustRightPlanhas ahole intheir sockScheduleda no hotwater jobgo outsidefor freshairThankedcustomer forchoosingC&Cdid you helpencourage ateammembertodaycan tellCrystal whyreplacementopp isimportanthad an upsetcustomerthis morningor yesterdayusedcustomersname 2xhit snoozemore thanonce thismorninghelpedkeep goodvibez thisweekdo 15jumpingjacksutilized agreatempathystatementscheduleda no heatjobsaved a jobfromcancellingthis week orlast weekhad perfectpunctualityall lastweeksaved a jobfromcancellingthis week orlast weektextedandbooked amaint visitwent toanotherdepartmentto say goodmorningdid nothave coffeeor a redbullthis weekWrite a smallthank you cardto a teammemberoutside of thecall centermoved alower opp jobin exchangefor a highpriority onealreadyhad asnack thismorningprocessedapaymenttodaycompleted40 callsby11:45AMhitoutboundgoal alllast weekhelpedrespond toContactCenter emailslast weekhelpedclear outST Chatsfilled theirwater jugthismorningOfferedTrustRightPlanhas ahole intheir sockScheduleda no hotwater jobgo outsidefor freshairThankedcustomer forchoosingC&Cdid you helpencourage ateammembertodaycan tellCrystal whyreplacementopp isimportanthad an upsetcustomerthis morningor yesterdayusedcustomersname 2xhit snoozemore thanonce thismorninghelpedkeep goodvibez thisweekdo 15jumpingjacksutilized agreatempathystatementscheduleda no heatjobsaved a jobfromcancellingthis week orlast weekhad perfectpunctualityall lastweeksaved a jobfromcancellingthis week orlast weektextedandbooked amaint visit

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. went to another department to say good morning
  2. did not have coffee or a redbull this week
  3. Write a small thank you card to a team member outside of the call center
  4. moved a lower opp job in exchange for a high priority one
  5. already had a snack this morning
  6. processed a payment today
  7. completed 40 calls by 11:45AM
  8. hit outbound goal all last week
  9. helped respond to Contact Center emails last week
  10. helped clear out ST Chats
  11. filled their water jug this morning
  12. Offered TrustRight Plan
  13. has a hole in their sock
  14. Scheduled a no hot water job
  15. go outside for fresh air
  16. Thanked customer for choosing C&C
  17. did you help encourage a team member today
  18. can tell Crystal why replacement opp is important
  19. had an upset customer this morning or yesterday
  20. used customers name 2x
  21. hit snooze more than once this morning
  22. helped keep good vibez this week
  23. do 15 jumping jacks
  24. utilized a great empathy statement
  25. scheduled a no heat job
  26. saved a job from cancelling this week or last week
  27. had perfect punctuality all last week
  28. saved a job from cancelling this week or last week
  29. texted and booked a maint visit