completed40 callsby11:45AMThankedcustomer forchoosingC&Cmoved alower opp jobin exchangefor a highpriority onescheduleda no heatjobhit snoozemore thanonce thismorningtextedandbooked amaint visithelpedrespond toContactCenter emailslast weekwent toanotherdepartmentto say goodmorningdid nothave coffeeor a redbullthis weekhad perfectpunctualityall lastweekusedcustomersname 2xWrite a smallthank you cardto a teammemberoutside of thecall centerhitoutboundgoal alllast weekhad an upsetcustomerthis morningor yesterdayalreadyhad asnack thismorninghas ahole intheir socksaved a jobfromcancellingthis week orlast weekprocessedapaymenttodaydo 15jumpingjackshelpedclear outST Chatshelpedkeep goodvibez thisweeksaved a jobfromcancellingthis week orlast weekfilled theirwater jugthismorningdid you helpencourage ateammembertodayScheduleda no hotwater jobgo outsidefor freshaircan tellCrystal whyreplacementopp isimportantOfferedTrustRightPlanutilized agreatempathystatementcompleted40 callsby11:45AMThankedcustomer forchoosingC&Cmoved alower opp jobin exchangefor a highpriority onescheduleda no heatjobhit snoozemore thanonce thismorningtextedandbooked amaint visithelpedrespond toContactCenter emailslast weekwent toanotherdepartmentto say goodmorningdid nothave coffeeor a redbullthis weekhad perfectpunctualityall lastweekusedcustomersname 2xWrite a smallthank you cardto a teammemberoutside of thecall centerhitoutboundgoal alllast weekhad an upsetcustomerthis morningor yesterdayalreadyhad asnack thismorninghas ahole intheir socksaved a jobfromcancellingthis week orlast weekprocessedapaymenttodaydo 15jumpingjackshelpedclear outST Chatshelpedkeep goodvibez thisweeksaved a jobfromcancellingthis week orlast weekfilled theirwater jugthismorningdid you helpencourage ateammembertodayScheduleda no hotwater jobgo outsidefor freshaircan tellCrystal whyreplacementopp isimportantOfferedTrustRightPlanutilized agreatempathystatement

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. completed 40 calls by 11:45AM
  2. Thanked customer for choosing C&C
  3. moved a lower opp job in exchange for a high priority one
  4. scheduled a no heat job
  5. hit snooze more than once this morning
  6. texted and booked a maint visit
  7. helped respond to Contact Center emails last week
  8. went to another department to say good morning
  9. did not have coffee or a redbull this week
  10. had perfect punctuality all last week
  11. used customers name 2x
  12. Write a small thank you card to a team member outside of the call center
  13. hit outbound goal all last week
  14. had an upset customer this morning or yesterday
  15. already had a snack this morning
  16. has a hole in their sock
  17. saved a job from cancelling this week or last week
  18. processed a payment today
  19. do 15 jumping jacks
  20. helped clear out ST Chats
  21. helped keep good vibez this week
  22. saved a job from cancelling this week or last week
  23. filled their water jug this morning
  24. did you help encourage a team member today
  25. Scheduled a no hot water job
  26. go outside for fresh air
  27. can tell Crystal why replacement opp is important
  28. Offered TrustRight Plan
  29. utilized a great empathy statement