had an upsetcustomerthis morningor yesterdayalreadyhad asnack thismorningsaved a jobfromcancellingthis week orlast weekdid you helpencourage ateammembertodayhelpedclear outST Chatsfilled theirwater jugthismorningScheduleda no hotwater jobcompleted40 callsby11:45AMtextedandbooked amaint visithas ahole intheir sockhelpedkeep goodvibez thisweekutilized agreatempathystatementmoved alower opp jobin exchangefor a highpriority onehad perfectpunctualityall lastweekdo 15jumpingjacksusedcustomersname 2xcan tellCrystal whyreplacementopp isimportantgo outsidefor freshairprocessedapaymenttodayWrite a smallthank you cardto a teammemberoutside of thecall centerOfferedTrustRightPlansaved a jobfromcancellingthis week orlast weekhitoutboundgoal alllast weekdid nothave coffeeor a redbullthis weekscheduleda no heatjobhit snoozemore thanonce thismorningwent toanotherdepartmentto say goodmorningThankedcustomer forchoosingC&Chelpedrespond toContactCenter emailslast weekhad an upsetcustomerthis morningor yesterdayalreadyhad asnack thismorningsaved a jobfromcancellingthis week orlast weekdid you helpencourage ateammembertodayhelpedclear outST Chatsfilled theirwater jugthismorningScheduleda no hotwater jobcompleted40 callsby11:45AMtextedandbooked amaint visithas ahole intheir sockhelpedkeep goodvibez thisweekutilized agreatempathystatementmoved alower opp jobin exchangefor a highpriority onehad perfectpunctualityall lastweekdo 15jumpingjacksusedcustomersname 2xcan tellCrystal whyreplacementopp isimportantgo outsidefor freshairprocessedapaymenttodayWrite a smallthank you cardto a teammemberoutside of thecall centerOfferedTrustRightPlansaved a jobfromcancellingthis week orlast weekhitoutboundgoal alllast weekdid nothave coffeeor a redbullthis weekscheduleda no heatjobhit snoozemore thanonce thismorningwent toanotherdepartmentto say goodmorningThankedcustomer forchoosingC&Chelpedrespond toContactCenter emailslast week

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. had an upset customer this morning or yesterday
  2. already had a snack this morning
  3. saved a job from cancelling this week or last week
  4. did you help encourage a team member today
  5. helped clear out ST Chats
  6. filled their water jug this morning
  7. Scheduled a no hot water job
  8. completed 40 calls by 11:45AM
  9. texted and booked a maint visit
  10. has a hole in their sock
  11. helped keep good vibez this week
  12. utilized a great empathy statement
  13. moved a lower opp job in exchange for a high priority one
  14. had perfect punctuality all last week
  15. do 15 jumping jacks
  16. used customers name 2x
  17. can tell Crystal why replacement opp is important
  18. go outside for fresh air
  19. processed a payment today
  20. Write a small thank you card to a team member outside of the call center
  21. Offered TrustRight Plan
  22. saved a job from cancelling this week or last week
  23. hit outbound goal all last week
  24. did not have coffee or a redbull this week
  25. scheduled a no heat job
  26. hit snooze more than once this morning
  27. went to another department to say good morning
  28. Thanked customer for choosing C&C
  29. helped respond to Contact Center emails last week