Write a smallthank you cardto a teammemberoutside of thecall centeralreadyhad asnack thismorninghad perfectpunctualityall lastweeksaved a jobfromcancellingthis week orlast weekwent toanotherdepartmentto say goodmorninghelpedrespond toContactCenter emailslast weekhitoutboundgoal alllast weekprocessedapaymenttodayScheduleda no hotwater jobfilled theirwater jugthismorningcan tellCrystal whyreplacementopp isimportantdid nothave coffeeor a redbullthis weekscheduleda no heatjobhas ahole intheir sockOfferedTrustRightPlanhelpedkeep goodvibez thisweekdid you helpencourage ateammembertodaycompleted40 callsby11:45AMutilized agreatempathystatementsaved a jobfromcancellingthis week orlast weekgo outsidefor freshairThankedcustomer forchoosingC&Cusedcustomersname 2xhad an upsetcustomerthis morningor yesterdayhelpedclear outST Chatsdo 15jumpingjackstextedandbooked amaint visithit snoozemore thanonce thismorningmoved alower opp jobin exchangefor a highpriority oneWrite a smallthank you cardto a teammemberoutside of thecall centeralreadyhad asnack thismorninghad perfectpunctualityall lastweeksaved a jobfromcancellingthis week orlast weekwent toanotherdepartmentto say goodmorninghelpedrespond toContactCenter emailslast weekhitoutboundgoal alllast weekprocessedapaymenttodayScheduleda no hotwater jobfilled theirwater jugthismorningcan tellCrystal whyreplacementopp isimportantdid nothave coffeeor a redbullthis weekscheduleda no heatjobhas ahole intheir sockOfferedTrustRightPlanhelpedkeep goodvibez thisweekdid you helpencourage ateammembertodaycompleted40 callsby11:45AMutilized agreatempathystatementsaved a jobfromcancellingthis week orlast weekgo outsidefor freshairThankedcustomer forchoosingC&Cusedcustomersname 2xhad an upsetcustomerthis morningor yesterdayhelpedclear outST Chatsdo 15jumpingjackstextedandbooked amaint visithit snoozemore thanonce thismorningmoved alower opp jobin exchangefor a highpriority one

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write a small thank you card to a team member outside of the call center
  2. already had a snack this morning
  3. had perfect punctuality all last week
  4. saved a job from cancelling this week or last week
  5. went to another department to say good morning
  6. helped respond to Contact Center emails last week
  7. hit outbound goal all last week
  8. processed a payment today
  9. Scheduled a no hot water job
  10. filled their water jug this morning
  11. can tell Crystal why replacement opp is important
  12. did not have coffee or a redbull this week
  13. scheduled a no heat job
  14. has a hole in their sock
  15. Offered TrustRight Plan
  16. helped keep good vibez this week
  17. did you help encourage a team member today
  18. completed 40 calls by 11:45AM
  19. utilized a great empathy statement
  20. saved a job from cancelling this week or last week
  21. go outside for fresh air
  22. Thanked customer for choosing C&C
  23. used customers name 2x
  24. had an upset customer this morning or yesterday
  25. helped clear out ST Chats
  26. do 15 jumping jacks
  27. texted and booked a maint visit
  28. hit snooze more than once this morning
  29. moved a lower opp job in exchange for a high priority one