Scheduleda no hotwater jobprocessedapaymenttodayhad perfectpunctualityall lastweekmoved alower opp jobin exchangefor a highpriority onehelpedclear outST Chatsscheduleda no heatjobfilled theirwater jugthismorningOfferedTrustRightPlanThankedcustomer forchoosingC&Calreadyhad asnack thismorninghad an upsetcustomerthis morningor yesterdayhitoutboundgoal alllast weektextedandbooked amaint visithit snoozemore thanonce thismorningutilized agreatempathystatementsaved a jobfromcancellingthis week orlast weekgo outsidefor freshairhelpedrespond toContactCenter emailslast weekwent toanotherdepartmentto say goodmorningcompleted40 callsby11:45AMdid you helpencourage ateammembertodaysaved a jobfromcancellingthis week orlast weekdid nothave coffeeor a redbullthis weekhas ahole intheir sockdo 15jumpingjackshelpedkeep goodvibez thisweekWrite a smallthank you cardto a teammemberoutside of thecall centercan tellCrystal whyreplacementopp isimportantusedcustomersname 2xScheduleda no hotwater jobprocessedapaymenttodayhad perfectpunctualityall lastweekmoved alower opp jobin exchangefor a highpriority onehelpedclear outST Chatsscheduleda no heatjobfilled theirwater jugthismorningOfferedTrustRightPlanThankedcustomer forchoosingC&Calreadyhad asnack thismorninghad an upsetcustomerthis morningor yesterdayhitoutboundgoal alllast weektextedandbooked amaint visithit snoozemore thanonce thismorningutilized agreatempathystatementsaved a jobfromcancellingthis week orlast weekgo outsidefor freshairhelpedrespond toContactCenter emailslast weekwent toanotherdepartmentto say goodmorningcompleted40 callsby11:45AMdid you helpencourage ateammembertodaysaved a jobfromcancellingthis week orlast weekdid nothave coffeeor a redbullthis weekhas ahole intheir sockdo 15jumpingjackshelpedkeep goodvibez thisweekWrite a smallthank you cardto a teammemberoutside of thecall centercan tellCrystal whyreplacementopp isimportantusedcustomersname 2x

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a no hot water job
  2. processed a payment today
  3. had perfect punctuality all last week
  4. moved a lower opp job in exchange for a high priority one
  5. helped clear out ST Chats
  6. scheduled a no heat job
  7. filled their water jug this morning
  8. Offered TrustRight Plan
  9. Thanked customer for choosing C&C
  10. already had a snack this morning
  11. had an upset customer this morning or yesterday
  12. hit outbound goal all last week
  13. texted and booked a maint visit
  14. hit snooze more than once this morning
  15. utilized a great empathy statement
  16. saved a job from cancelling this week or last week
  17. go outside for fresh air
  18. helped respond to Contact Center emails last week
  19. went to another department to say good morning
  20. completed 40 calls by 11:45AM
  21. did you help encourage a team member today
  22. saved a job from cancelling this week or last week
  23. did not have coffee or a redbull this week
  24. has a hole in their sock
  25. do 15 jumping jacks
  26. helped keep good vibez this week
  27. Write a small thank you card to a team member outside of the call center
  28. can tell Crystal why replacement opp is important
  29. used customers name 2x