OfferedTrustRightPlandid nothave coffeeor a redbullthis weeksaved a jobfromcancellingthis week orlast weeksaved a jobfromcancellingthis week orlast weekWrite a smallthank you cardto a teammemberoutside of thecall centergo outsidefor freshairhelpedrespond toContactCenter emailslast weekcan tellCrystal whyreplacementopp isimportantusedcustomersname 2xhas ahole intheir sockalreadyhad asnack thismorninghelpedkeep goodvibez thisweekThankedcustomer forchoosingC&Cscheduleda no heatjobmoved alower opp jobin exchangefor a highpriority oneprocessedapaymenttodayutilized agreatempathystatementScheduleda no hotwater jobfilled theirwater jugthismorningcompleted40 callsby11:45AMdo 15jumpingjackshad an upsetcustomerthis morningor yesterdayhad perfectpunctualityall lastweekhit snoozemore thanonce thismorningdid you helpencourage ateammembertodaytextedandbooked amaint visithelpedclear outST Chatswent toanotherdepartmentto say goodmorninghitoutboundgoal alllast weekOfferedTrustRightPlandid nothave coffeeor a redbullthis weeksaved a jobfromcancellingthis week orlast weeksaved a jobfromcancellingthis week orlast weekWrite a smallthank you cardto a teammemberoutside of thecall centergo outsidefor freshairhelpedrespond toContactCenter emailslast weekcan tellCrystal whyreplacementopp isimportantusedcustomersname 2xhas ahole intheir sockalreadyhad asnack thismorninghelpedkeep goodvibez thisweekThankedcustomer forchoosingC&Cscheduleda no heatjobmoved alower opp jobin exchangefor a highpriority oneprocessedapaymenttodayutilized agreatempathystatementScheduleda no hotwater jobfilled theirwater jugthismorningcompleted40 callsby11:45AMdo 15jumpingjackshad an upsetcustomerthis morningor yesterdayhad perfectpunctualityall lastweekhit snoozemore thanonce thismorningdid you helpencourage ateammembertodaytextedandbooked amaint visithelpedclear outST Chatswent toanotherdepartmentto say goodmorninghitoutboundgoal alllast week

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered TrustRight Plan
  2. did not have coffee or a redbull this week
  3. saved a job from cancelling this week or last week
  4. saved a job from cancelling this week or last week
  5. Write a small thank you card to a team member outside of the call center
  6. go outside for fresh air
  7. helped respond to Contact Center emails last week
  8. can tell Crystal why replacement opp is important
  9. used customers name 2x
  10. has a hole in their sock
  11. already had a snack this morning
  12. helped keep good vibez this week
  13. Thanked customer for choosing C&C
  14. scheduled a no heat job
  15. moved a lower opp job in exchange for a high priority one
  16. processed a payment today
  17. utilized a great empathy statement
  18. Scheduled a no hot water job
  19. filled their water jug this morning
  20. completed 40 calls by 11:45AM
  21. do 15 jumping jacks
  22. had an upset customer this morning or yesterday
  23. had perfect punctuality all last week
  24. hit snooze more than once this morning
  25. did you help encourage a team member today
  26. texted and booked a maint visit
  27. helped clear out ST Chats
  28. went to another department to say good morning
  29. hit outbound goal all last week