moved alower opp jobin exchangefor a highpriority oneOfferedTrustRightPlanhas ahole intheir sockhad an upsetcustomerthis morningor yesterdayhelpedkeep goodvibez thisweekalreadyhad asnack thismorningfilled theirwater jugthismorninghitoutboundgoal alllast weekdid you helpencourage ateammembertodaytextedandbooked amaint visitsaved a jobfromcancellingthis week orlast weekusedcustomersname 2xThankedcustomer forchoosingC&Chad perfectpunctualityall lastweekcompleted40 callsby11:45AMprocessedapaymenttodaycan tellCrystal whyreplacementopp isimportantScheduleda no hotwater jobgo outsidefor freshairWrite a smallthank you cardto a teammemberoutside of thecall centerutilized agreatempathystatementhelpedrespond toContactCenter emailslast weekhit snoozemore thanonce thismorningwent toanotherdepartmentto say goodmorninghelpedclear outST Chatsdid nothave coffeeor a redbullthis weekscheduleda no heatjobdo 15jumpingjackssaved a jobfromcancellingthis week orlast weekmoved alower opp jobin exchangefor a highpriority oneOfferedTrustRightPlanhas ahole intheir sockhad an upsetcustomerthis morningor yesterdayhelpedkeep goodvibez thisweekalreadyhad asnack thismorningfilled theirwater jugthismorninghitoutboundgoal alllast weekdid you helpencourage ateammembertodaytextedandbooked amaint visitsaved a jobfromcancellingthis week orlast weekusedcustomersname 2xThankedcustomer forchoosingC&Chad perfectpunctualityall lastweekcompleted40 callsby11:45AMprocessedapaymenttodaycan tellCrystal whyreplacementopp isimportantScheduleda no hotwater jobgo outsidefor freshairWrite a smallthank you cardto a teammemberoutside of thecall centerutilized agreatempathystatementhelpedrespond toContactCenter emailslast weekhit snoozemore thanonce thismorningwent toanotherdepartmentto say goodmorninghelpedclear outST Chatsdid nothave coffeeor a redbullthis weekscheduleda no heatjobdo 15jumpingjackssaved a jobfromcancellingthis week orlast week

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. moved a lower opp job in exchange for a high priority one
  2. Offered TrustRight Plan
  3. has a hole in their sock
  4. had an upset customer this morning or yesterday
  5. helped keep good vibez this week
  6. already had a snack this morning
  7. filled their water jug this morning
  8. hit outbound goal all last week
  9. did you help encourage a team member today
  10. texted and booked a maint visit
  11. saved a job from cancelling this week or last week
  12. used customers name 2x
  13. Thanked customer for choosing C&C
  14. had perfect punctuality all last week
  15. completed 40 calls by 11:45AM
  16. processed a payment today
  17. can tell Crystal why replacement opp is important
  18. Scheduled a no hot water job
  19. go outside for fresh air
  20. Write a small thank you card to a team member outside of the call center
  21. utilized a great empathy statement
  22. helped respond to Contact Center emails last week
  23. hit snooze more than once this morning
  24. went to another department to say good morning
  25. helped clear out ST Chats
  26. did not have coffee or a redbull this week
  27. scheduled a no heat job
  28. do 15 jumping jacks
  29. saved a job from cancelling this week or last week