can tellCrystal whyreplacementopp isimportantusedcustomersname 2xdo 15jumpingjackshelpedclear outST Chatsmoved alower opp jobin exchangefor a highpriority onehitoutboundgoal alllast weekThankedcustomer forchoosingC&Cwent toanotherdepartmentto say goodmorningdid nothave coffeeor a redbullthis weekalreadyhad asnack thismorninghit snoozemore thanonce thismorninghelpedkeep goodvibez thisweekprocessedapaymenttodayhad perfectpunctualityall lastweekcompleted40 callsby11:45AMhas ahole intheir sockScheduleda no hotwater jobutilized agreatempathystatementscheduleda no heatjobdid you helpencourage ateammembertodaygo outsidefor freshairWrite a smallthank you cardto a teammemberoutside of thecall centersaved a jobfromcancellingthis week orlast weekhad an upsetcustomerthis morningor yesterdayhelpedrespond toContactCenter emailslast weekOfferedTrustRightPlanfilled theirwater jugthismorningsaved a jobfromcancellingthis week orlast weektextedandbooked amaint visitcan tellCrystal whyreplacementopp isimportantusedcustomersname 2xdo 15jumpingjackshelpedclear outST Chatsmoved alower opp jobin exchangefor a highpriority onehitoutboundgoal alllast weekThankedcustomer forchoosingC&Cwent toanotherdepartmentto say goodmorningdid nothave coffeeor a redbullthis weekalreadyhad asnack thismorninghit snoozemore thanonce thismorninghelpedkeep goodvibez thisweekprocessedapaymenttodayhad perfectpunctualityall lastweekcompleted40 callsby11:45AMhas ahole intheir sockScheduleda no hotwater jobutilized agreatempathystatementscheduleda no heatjobdid you helpencourage ateammembertodaygo outsidefor freshairWrite a smallthank you cardto a teammemberoutside of thecall centersaved a jobfromcancellingthis week orlast weekhad an upsetcustomerthis morningor yesterdayhelpedrespond toContactCenter emailslast weekOfferedTrustRightPlanfilled theirwater jugthismorningsaved a jobfromcancellingthis week orlast weektextedandbooked amaint visit

CALL CENTER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. can tell Crystal why replacement opp is important
  2. used customers name 2x
  3. do 15 jumping jacks
  4. helped clear out ST Chats
  5. moved a lower opp job in exchange for a high priority one
  6. hit outbound goal all last week
  7. Thanked customer for choosing C&C
  8. went to another department to say good morning
  9. did not have coffee or a redbull this week
  10. already had a snack this morning
  11. hit snooze more than once this morning
  12. helped keep good vibez this week
  13. processed a payment today
  14. had perfect punctuality all last week
  15. completed 40 calls by 11:45AM
  16. has a hole in their sock
  17. Scheduled a no hot water job
  18. utilized a great empathy statement
  19. scheduled a no heat job
  20. did you help encourage a team member today
  21. go outside for fresh air
  22. Write a small thank you card to a team member outside of the call center
  23. saved a job from cancelling this week or last week
  24. had an upset customer this morning or yesterday
  25. helped respond to Contact Center emails last week
  26. Offered TrustRight Plan
  27. filled their water jug this morning
  28. saved a job from cancelling this week or last week
  29. texted and booked a maint visit