BeobviouslyfriendlyAvoidsilence whenlooking upinformationDo notinterruptthe callerWelcomethe callerDecide tobe a betterlistener, beintentionalClearlysay thankyou to thecallerDo notmultitaskwhile onthe phoneUse thecaller'snameLook fornaturalopportunitiesto buildrapportResistbeingjudgmentalDo not planwhat you'regoing to saynext while youshould belisteningHave a penand paperhandy orsticky notesopenMake surecaller's nameis spelledcorrectlyDo notmakeassumptionsGiveappropriateextensionwhenneededKeepan openmindDo not bedistractedduring acallUse avariety offeedbackwordsDuring a call,do not look atyour phone,facebook, etceteraConcentrateon what thecaller saysGive verbalfeedbackthat you'relisteningRepeat backinformationprovided bythe callerTakenoteswhile youlistenAsk the statebeforeansweringanyquestionsBeobviouslyfriendlyAvoidsilence whenlooking upinformationDo notinterruptthe callerWelcomethe callerDecide tobe a betterlistener, beintentionalClearlysay thankyou to thecallerDo notmultitaskwhile onthe phoneUse thecaller'snameLook fornaturalopportunitiesto buildrapportResistbeingjudgmentalDo not planwhat you'regoing to saynext while youshould belisteningHave a penand paperhandy orsticky notesopenMake surecaller's nameis spelledcorrectlyDo notmakeassumptionsGiveappropriateextensionwhenneededKeepan openmindDo not bedistractedduring acallUse avariety offeedbackwordsDuring a call,do not look atyour phone,facebook, etceteraConcentrateon what thecaller saysGive verbalfeedbackthat you'relisteningRepeat backinformationprovided bythe callerTakenoteswhile youlistenAsk the statebeforeansweringanyquestions

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Be obviously friendly
  2. Avoid silence when looking up information
  3. Do not interrupt the caller
  4. Welcome the caller
  5. Decide to be a better listener, be intentional
  6. Clearly say thank you to the caller
  7. Do not multitask while on the phone
  8. Use the caller's name
  9. Look for natural opportunities to build rapport
  10. Resist being judgmental
  11. Do not plan what you're going to say next while you should be listening
  12. Have a pen and paper handy or sticky notes open
  13. Make sure caller's name is spelled correctly
  14. Do not make assumptions
  15. Give appropriate extension when needed
  16. Keep an open mind
  17. Do not be distracted during a call
  18. Use a variety of feedback words
  19. During a call, do not look at your phone, facebook, et cetera
  20. Concentrate on what the caller says
  21. Give verbal feedback that you're listening
  22. Repeat back information provided by the caller
  23. Take notes while you listen
  24. Ask the state before answering any questions