(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Repeat back information provided by the caller
Make sure caller's name is spelled correctly
Use the caller's name
Keep an open mind
Give verbal feedback that you're listening
Do not plan what you're going to say next while you should be listening
Ask the state before answering any questions
Do not multitask while on the phone
Do not be distracted during a call
Resist being judgmental
Clearly say thank you to the caller
Have a pen and paper handy or sticky notes open
Do not interrupt the caller
Look for natural opportunities to build rapport
Concentrate on what the caller says
Use a variety of feedback words
Give appropriate extension when needed
Avoid silence when looking up information
Welcome the caller
Take notes while you listen
Decide to be a better listener, be intentional
Do not make assumptions
During a call, do not look at your phone, facebook, et cetera
