ResistbeingjudgmentalAvoidsilence whenlooking upinformationGive verbalfeedbackthat you'relisteningDuring a call,do not look atyour phone,facebook, etceteraDo notmultitaskwhile onthe phoneTakenoteswhile youlistenDo not bedistractedduring acallHave a penand paperhandy orsticky notesopenConcentrateon what thecaller saysDo not planwhat you'regoing to saynext while youshould belisteningWelcomethe callerRepeat backinformationprovided bythe callerKeepan openmindMake surecaller's nameis spelledcorrectlyUse avariety offeedbackwordsClearlysay thankyou to thecallerUse thecaller'snameGiveappropriateextensionwhenneededDecide tobe a betterlistener, beintentionalAsk the statebeforeansweringanyquestionsDo notmakeassumptionsLook fornaturalopportunitiesto buildrapportBeobviouslyfriendlyDo notinterruptthe callerResistbeingjudgmentalAvoidsilence whenlooking upinformationGive verbalfeedbackthat you'relisteningDuring a call,do not look atyour phone,facebook, etceteraDo notmultitaskwhile onthe phoneTakenoteswhile youlistenDo not bedistractedduring acallHave a penand paperhandy orsticky notesopenConcentrateon what thecaller saysDo not planwhat you'regoing to saynext while youshould belisteningWelcomethe callerRepeat backinformationprovided bythe callerKeepan openmindMake surecaller's nameis spelledcorrectlyUse avariety offeedbackwordsClearlysay thankyou to thecallerUse thecaller'snameGiveappropriateextensionwhenneededDecide tobe a betterlistener, beintentionalAsk the statebeforeansweringanyquestionsDo notmakeassumptionsLook fornaturalopportunitiesto buildrapportBeobviouslyfriendlyDo notinterruptthe caller

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resist being judgmental
  2. Avoid silence when looking up information
  3. Give verbal feedback that you're listening
  4. During a call, do not look at your phone, facebook, et cetera
  5. Do not multitask while on the phone
  6. Take notes while you listen
  7. Do not be distracted during a call
  8. Have a pen and paper handy or sticky notes open
  9. Concentrate on what the caller says
  10. Do not plan what you're going to say next while you should be listening
  11. Welcome the caller
  12. Repeat back information provided by the caller
  13. Keep an open mind
  14. Make sure caller's name is spelled correctly
  15. Use a variety of feedback words
  16. Clearly say thank you to the caller
  17. Use the caller's name
  18. Give appropriate extension when needed
  19. Decide to be a better listener, be intentional
  20. Ask the state before answering any questions
  21. Do not make assumptions
  22. Look for natural opportunities to build rapport
  23. Be obviously friendly
  24. Do not interrupt the caller