Keepan openmindUse thecaller'snameUse avariety offeedbackwordsBeobviouslyfriendlyGive verbalfeedbackthat you'relisteningDo notmakeassumptionsAsk the statebeforeansweringanyquestionsHave a penand paperhandy orsticky notesopenLook fornaturalopportunitiesto buildrapportResistbeingjudgmentalRepeat backinformationprovided bythe callerDo notinterruptthe callerWelcomethe callerTakenoteswhile youlistenDo not bedistractedduring acallDo notmultitaskwhile onthe phoneDo not planwhat you'regoing to saynext while youshould belisteningGiveappropriateextensionwhenneededConcentrateon what thecaller saysDuring a call,do not look atyour phone,facebook, etceteraDecide tobe a betterlistener, beintentionalMake surecaller's nameis spelledcorrectlyAvoidsilence whenlooking upinformationClearlysay thankyou to thecallerKeepan openmindUse thecaller'snameUse avariety offeedbackwordsBeobviouslyfriendlyGive verbalfeedbackthat you'relisteningDo notmakeassumptionsAsk the statebeforeansweringanyquestionsHave a penand paperhandy orsticky notesopenLook fornaturalopportunitiesto buildrapportResistbeingjudgmentalRepeat backinformationprovided bythe callerDo notinterruptthe callerWelcomethe callerTakenoteswhile youlistenDo not bedistractedduring acallDo notmultitaskwhile onthe phoneDo not planwhat you'regoing to saynext while youshould belisteningGiveappropriateextensionwhenneededConcentrateon what thecaller saysDuring a call,do not look atyour phone,facebook, etceteraDecide tobe a betterlistener, beintentionalMake surecaller's nameis spelledcorrectlyAvoidsilence whenlooking upinformationClearlysay thankyou to thecaller

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Keep an open mind
  2. Use the caller's name
  3. Use a variety of feedback words
  4. Be obviously friendly
  5. Give verbal feedback that you're listening
  6. Do not make assumptions
  7. Ask the state before answering any questions
  8. Have a pen and paper handy or sticky notes open
  9. Look for natural opportunities to build rapport
  10. Resist being judgmental
  11. Repeat back information provided by the caller
  12. Do not interrupt the caller
  13. Welcome the caller
  14. Take notes while you listen
  15. Do not be distracted during a call
  16. Do not multitask while on the phone
  17. Do not plan what you're going to say next while you should be listening
  18. Give appropriate extension when needed
  19. Concentrate on what the caller says
  20. During a call, do not look at your phone, facebook, et cetera
  21. Decide to be a better listener, be intentional
  22. Make sure caller's name is spelled correctly
  23. Avoid silence when looking up information
  24. Clearly say thank you to the caller