Concentrateon what thecaller saysDo not planwhat you'regoing to saynext while youshould belisteningDuring a call,do not look atyour phone,facebook, etceteraClearlysay thankyou to thecallerUse avariety offeedbackwordsDo notmultitaskwhile onthe phoneAvoidsilence whenlooking upinformationDo notmakeassumptionsMake surecaller's nameis spelledcorrectlyAsk the statebeforeansweringanyquestionsGive verbalfeedbackthat you'relisteningRepeat backinformationprovided bythe callerGiveappropriateextensionwhenneededLook fornaturalopportunitiesto buildrapportBeobviouslyfriendlyDo not bedistractedduring acallTakenoteswhile youlistenDo notinterruptthe callerUse thecaller'snameResistbeingjudgmentalHave a penand paperhandy orsticky notesopenKeepan openmindDecide tobe a betterlistener, beintentionalWelcomethe callerConcentrateon what thecaller saysDo not planwhat you'regoing to saynext while youshould belisteningDuring a call,do not look atyour phone,facebook, etceteraClearlysay thankyou to thecallerUse avariety offeedbackwordsDo notmultitaskwhile onthe phoneAvoidsilence whenlooking upinformationDo notmakeassumptionsMake surecaller's nameis spelledcorrectlyAsk the statebeforeansweringanyquestionsGive verbalfeedbackthat you'relisteningRepeat backinformationprovided bythe callerGiveappropriateextensionwhenneededLook fornaturalopportunitiesto buildrapportBeobviouslyfriendlyDo not bedistractedduring acallTakenoteswhile youlistenDo notinterruptthe callerUse thecaller'snameResistbeingjudgmentalHave a penand paperhandy orsticky notesopenKeepan openmindDecide tobe a betterlistener, beintentionalWelcomethe caller

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Concentrate on what the caller says
  2. Do not plan what you're going to say next while you should be listening
  3. During a call, do not look at your phone, facebook, et cetera
  4. Clearly say thank you to the caller
  5. Use a variety of feedback words
  6. Do not multitask while on the phone
  7. Avoid silence when looking up information
  8. Do not make assumptions
  9. Make sure caller's name is spelled correctly
  10. Ask the state before answering any questions
  11. Give verbal feedback that you're listening
  12. Repeat back information provided by the caller
  13. Give appropriate extension when needed
  14. Look for natural opportunities to build rapport
  15. Be obviously friendly
  16. Do not be distracted during a call
  17. Take notes while you listen
  18. Do not interrupt the caller
  19. Use the caller's name
  20. Resist being judgmental
  21. Have a pen and paper handy or sticky notes open
  22. Keep an open mind
  23. Decide to be a better listener, be intentional
  24. Welcome the caller