Do not planwhat you'regoing to saynext while youshould belisteningTakenoteswhile youlistenUse avariety offeedbackwordsDo not bedistractedduring acallKeepan openmindBeobviouslyfriendlyUse thecaller'snameWelcomethe callerResistbeingjudgmentalDo notmakeassumptionsConcentrateon what thecaller saysMake surecaller's nameis spelledcorrectlyRepeat backinformationprovided bythe callerLook fornaturalopportunitiesto buildrapportGive verbalfeedbackthat you'relisteningDo notmultitaskwhile onthe phoneDecide tobe a betterlistener, beintentionalAvoidsilence whenlooking upinformationDuring a call,do not look atyour phone,facebook, etceteraHave a penand paperhandy orsticky notesopenGiveappropriateextensionwhenneededDo notinterruptthe callerAsk the statebeforeansweringanyquestionsClearlysay thankyou to thecallerDo not planwhat you'regoing to saynext while youshould belisteningTakenoteswhile youlistenUse avariety offeedbackwordsDo not bedistractedduring acallKeepan openmindBeobviouslyfriendlyUse thecaller'snameWelcomethe callerResistbeingjudgmentalDo notmakeassumptionsConcentrateon what thecaller saysMake surecaller's nameis spelledcorrectlyRepeat backinformationprovided bythe callerLook fornaturalopportunitiesto buildrapportGive verbalfeedbackthat you'relisteningDo notmultitaskwhile onthe phoneDecide tobe a betterlistener, beintentionalAvoidsilence whenlooking upinformationDuring a call,do not look atyour phone,facebook, etceteraHave a penand paperhandy orsticky notesopenGiveappropriateextensionwhenneededDo notinterruptthe callerAsk the statebeforeansweringanyquestionsClearlysay thankyou to thecaller

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Do not plan what you're going to say next while you should be listening
  2. Take notes while you listen
  3. Use a variety of feedback words
  4. Do not be distracted during a call
  5. Keep an open mind
  6. Be obviously friendly
  7. Use the caller's name
  8. Welcome the caller
  9. Resist being judgmental
  10. Do not make assumptions
  11. Concentrate on what the caller says
  12. Make sure caller's name is spelled correctly
  13. Repeat back information provided by the caller
  14. Look for natural opportunities to build rapport
  15. Give verbal feedback that you're listening
  16. Do not multitask while on the phone
  17. Decide to be a better listener, be intentional
  18. Avoid silence when looking up information
  19. During a call, do not look at your phone, facebook, et cetera
  20. Have a pen and paper handy or sticky notes open
  21. Give appropriate extension when needed
  22. Do not interrupt the caller
  23. Ask the state before answering any questions
  24. Clearly say thank you to the caller