Clearlysay thankyou to thecallerDo not planwhat you'regoing to saynext while youshould belisteningBeobviouslyfriendlyAvoidsilence whenlooking upinformationDo notinterruptthe callerDo not bedistractedduring acallUse avariety offeedbackwordsDo notmultitaskwhile onthe phoneGive verbalfeedbackthat you'relisteningAsk the statebeforeansweringanyquestionsDo notmakeassumptionsKeepan openmindDuring a call,do not look atyour phone,facebook, etceteraTakenoteswhile youlistenMake surecaller's nameis spelledcorrectlyLook fornaturalopportunitiesto buildrapportGiveappropriateextensionwhenneededRepeat backinformationprovided bythe callerUse thecaller'snameWelcomethe callerConcentrateon what thecaller saysDecide tobe a betterlistener, beintentionalHave a penand paperhandy orsticky notesopenResistbeingjudgmentalClearlysay thankyou to thecallerDo not planwhat you'regoing to saynext while youshould belisteningBeobviouslyfriendlyAvoidsilence whenlooking upinformationDo notinterruptthe callerDo not bedistractedduring acallUse avariety offeedbackwordsDo notmultitaskwhile onthe phoneGive verbalfeedbackthat you'relisteningAsk the statebeforeansweringanyquestionsDo notmakeassumptionsKeepan openmindDuring a call,do not look atyour phone,facebook, etceteraTakenoteswhile youlistenMake surecaller's nameis spelledcorrectlyLook fornaturalopportunitiesto buildrapportGiveappropriateextensionwhenneededRepeat backinformationprovided bythe callerUse thecaller'snameWelcomethe callerConcentrateon what thecaller saysDecide tobe a betterlistener, beintentionalHave a penand paperhandy orsticky notesopenResistbeingjudgmental

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clearly say thank you to the caller
  2. Do not plan what you're going to say next while you should be listening
  3. Be obviously friendly
  4. Avoid silence when looking up information
  5. Do not interrupt the caller
  6. Do not be distracted during a call
  7. Use a variety of feedback words
  8. Do not multitask while on the phone
  9. Give verbal feedback that you're listening
  10. Ask the state before answering any questions
  11. Do not make assumptions
  12. Keep an open mind
  13. During a call, do not look at your phone, facebook, et cetera
  14. Take notes while you listen
  15. Make sure caller's name is spelled correctly
  16. Look for natural opportunities to build rapport
  17. Give appropriate extension when needed
  18. Repeat back information provided by the caller
  19. Use the caller's name
  20. Welcome the caller
  21. Concentrate on what the caller says
  22. Decide to be a better listener, be intentional
  23. Have a pen and paper handy or sticky notes open
  24. Resist being judgmental