(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Do not multitask while on the phone
Clearly say thank you to the caller
Decide to be a better listener, be intentional
Have a pen and paper handy or sticky notes open
Give appropriate extension when needed
Use the caller's name
Concentrate on what the caller says
Avoid silence when looking up information
Do not make assumptions
Look for natural opportunities to build rapport
Be obviously friendly
Welcome the caller
Do not interrupt the caller
Take notes while you listen
Make sure caller's name is spelled correctly
Do not plan what you're going to say next while you should be listening
During a call, do not look at your phone, facebook, et cetera
