Ask the statebeforeansweringanyquestionsGive verbalfeedbackthat you'relisteningDo not planwhat you'regoing to saynext while youshould belisteningMake surecaller's nameis spelledcorrectlyHave a penand paperhandy orsticky notesopenDecide tobe a betterlistener, beintentionalRepeat backinformationprovided bythe callerTakenoteswhile youlistenDo notmakeassumptionsDo notinterruptthe callerConcentrateon what thecaller saysGiveappropriateextensionwhenneededResistbeingjudgmentalDuring a call,do not look atyour phone,facebook, etceteraBeobviouslyfriendlyDo notmultitaskwhile onthe phoneUse avariety offeedbackwordsKeepan openmindUse thecaller'snameWelcomethe callerClearlysay thankyou to thecallerDo not bedistractedduring acallAvoidsilence whenlooking upinformationLook fornaturalopportunitiesto buildrapportAsk the statebeforeansweringanyquestionsGive verbalfeedbackthat you'relisteningDo not planwhat you'regoing to saynext while youshould belisteningMake surecaller's nameis spelledcorrectlyHave a penand paperhandy orsticky notesopenDecide tobe a betterlistener, beintentionalRepeat backinformationprovided bythe callerTakenoteswhile youlistenDo notmakeassumptionsDo notinterruptthe callerConcentrateon what thecaller saysGiveappropriateextensionwhenneededResistbeingjudgmentalDuring a call,do not look atyour phone,facebook, etceteraBeobviouslyfriendlyDo notmultitaskwhile onthe phoneUse avariety offeedbackwordsKeepan openmindUse thecaller'snameWelcomethe callerClearlysay thankyou to thecallerDo not bedistractedduring acallAvoidsilence whenlooking upinformationLook fornaturalopportunitiesto buildrapport

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the state before answering any questions
  2. Give verbal feedback that you're listening
  3. Do not plan what you're going to say next while you should be listening
  4. Make sure caller's name is spelled correctly
  5. Have a pen and paper handy or sticky notes open
  6. Decide to be a better listener, be intentional
  7. Repeat back information provided by the caller
  8. Take notes while you listen
  9. Do not make assumptions
  10. Do not interrupt the caller
  11. Concentrate on what the caller says
  12. Give appropriate extension when needed
  13. Resist being judgmental
  14. During a call, do not look at your phone, facebook, et cetera
  15. Be obviously friendly
  16. Do not multitask while on the phone
  17. Use a variety of feedback words
  18. Keep an open mind
  19. Use the caller's name
  20. Welcome the caller
  21. Clearly say thank you to the caller
  22. Do not be distracted during a call
  23. Avoid silence when looking up information
  24. Look for natural opportunities to build rapport