Use thecaller'snameTakenoteswhile youlistenGive verbalfeedbackthat you'relisteningGiveappropriateextensionwhenneededDo notinterruptthe callerHave a penand paperhandy orsticky notesopenKeepan openmindAsk the statebeforeansweringanyquestionsDecide tobe a betterlistener, beintentionalLook fornaturalopportunitiesto buildrapportDuring a call,do not look atyour phone,facebook, etceteraAvoidsilence whenlooking upinformationWelcomethe callerRepeat backinformationprovided bythe callerDo notmakeassumptionsUse avariety offeedbackwordsMake surecaller's nameis spelledcorrectlyResistbeingjudgmentalDo not planwhat you'regoing to saynext while youshould belisteningConcentrateon what thecaller saysDo not bedistractedduring acallBeobviouslyfriendlyClearlysay thankyou to thecallerDo notmultitaskwhile onthe phoneUse thecaller'snameTakenoteswhile youlistenGive verbalfeedbackthat you'relisteningGiveappropriateextensionwhenneededDo notinterruptthe callerHave a penand paperhandy orsticky notesopenKeepan openmindAsk the statebeforeansweringanyquestionsDecide tobe a betterlistener, beintentionalLook fornaturalopportunitiesto buildrapportDuring a call,do not look atyour phone,facebook, etceteraAvoidsilence whenlooking upinformationWelcomethe callerRepeat backinformationprovided bythe callerDo notmakeassumptionsUse avariety offeedbackwordsMake surecaller's nameis spelledcorrectlyResistbeingjudgmentalDo not planwhat you'regoing to saynext while youshould belisteningConcentrateon what thecaller saysDo not bedistractedduring acallBeobviouslyfriendlyClearlysay thankyou to thecallerDo notmultitaskwhile onthe phone

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the caller's name
  2. Take notes while you listen
  3. Give verbal feedback that you're listening
  4. Give appropriate extension when needed
  5. Do not interrupt the caller
  6. Have a pen and paper handy or sticky notes open
  7. Keep an open mind
  8. Ask the state before answering any questions
  9. Decide to be a better listener, be intentional
  10. Look for natural opportunities to build rapport
  11. During a call, do not look at your phone, facebook, et cetera
  12. Avoid silence when looking up information
  13. Welcome the caller
  14. Repeat back information provided by the caller
  15. Do not make assumptions
  16. Use a variety of feedback words
  17. Make sure caller's name is spelled correctly
  18. Resist being judgmental
  19. Do not plan what you're going to say next while you should be listening
  20. Concentrate on what the caller says
  21. Do not be distracted during a call
  22. Be obviously friendly
  23. Clearly say thank you to the caller
  24. Do not multitask while on the phone