AgentcallUse aSMEUsedchat4UProvidedcontrolCompletedFFRIssuedrefundBrokedown abillProvideextensionUsedgreenscreenaccountingCompletedanaddresschangeUsedFDSguideAcapaymentSet upEFT/CCautomaticpaymentStoppay acheckThankedfor beinga farmerscustomerCustomercallProcessedbillingbreakdownPayplanchangeExplainedstaterevisionWarmtransferMovedmoneyWaiveda feeProcessed/referreda respreadsUsed co-bankingresourceSendmail tocustomerEmailedareceiptAgentcallUse aSMEUsedchat4UProvidedcontrolCompletedFFRIssuedrefundBrokedown abillProvideextensionUsedgreenscreenaccountingCompletedanaddresschangeUsedFDSguideAcapaymentSet upEFT/CCautomaticpaymentStoppay acheckThankedfor beinga farmerscustomerCustomercallProcessedbillingbreakdownPayplanchangeExplainedstaterevisionWarmtransferMovedmoneyWaiveda feeProcessed/referreda respreadsUsed co-bankingresourceSendmail tocustomerEmailedareceipt

Y-Jacking - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent call
  2. Use a SME
  3. Used chat4U
  4. Provided control
  5. Completed FFR
  6. Issued refund
  7. Broke down a bill
  8. Provide extension
  9. Used green screen accounting
  10. Completed an address change
  11. Used FDS guide
  12. Aca payment
  13. Set up EFT/CC automatic payment
  14. Stop pay a check
  15. Thanked for being a farmers customer
  16. Customer call
  17. Processed billing breakdown
  18. Pay plan change
  19. Explained state revision
  20. Warm transfer
  21. Moved money
  22. Waived a fee
  23. Processed/referred a respreads
  24. Used co-banking resource
  25. Send mail to customer
  26. Emailed a receipt