This bingo card has a free space and 24 words: Smile and make eye contact throughout the interaction, When a customer approaches, stop what you are doing and assist them immediately, Step in to help a coworker with a customer, Engage in small conversation with 3 customers. How are they doing?, Clearly explain next steps and timelines, Cover a counter or phone line without being asked, Handled a difficult call with grace, Received a customer compliment, Thank a coworker for their support in front of others, End each interaction for one week for every customer with "Is there anything else I can help you with today?", Rephrase a customers concern to confirm understanding, Share a customer compliment with the team, Helped a customer decipher what they needed, Thank a customer, Stay calm and professional during a difficult interaction, Make somebody's day, Solve a customer issue without transferring them, Immediately SMILE at every customer for the entire day - phone and in person, Represent "Government done right" in a visible way. Who saw it?, Adjust communication style to meet customer needs, Ensure a customer understands before moving on, Turn a frustrated customer into a satisfied one, Make a customer feel genuinely valued and Share helpful information with the team..
Customer Service Bingo | CE Bingo | UP BEHAVIOR BINGO | Customer Service | Customer Appreciation Bingo
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