This bingo card has a free space and 24 words: Maintain Positive body language., Make eye contact., Step in to help a coworker with a customer., Used a calm tone during a difficult interaction., Asked open ended questions., Cover a counter or phone line without being asked., Received a compliment from a customer., Personalized the interaction., Helped a co-worker assist a customer., End each interaction for one week for every customer with "Is there anything else I can help you with today?", Made someone's day better., Share a customer compliment with the team., Turned a negative interaction into a positive one., Found an alternate solution for a customer., Stay calm and professional during a difficult interaction., Resolved an issue on first contact., Solve a customer issue without transferring them., Immediately SMILE at every customer for the entire day - phone and in person., Represent "Government done right" in a visible way. Who saw it?, Greeted a customer within 5 seconds., Ensure a customer understands before moving on., Turn a frustrated customer into a satisfied one., Make a customer feel genuinely valued. and Share helpful information with the team..
Customer Service | Employee Bingo | Seven Bingo | host/runner | Feedback Bingo | Customer Service Week Bingo Card
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