(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolved an issue on first contact.
Step in to help a coworker with a customer.
Solve a customer issue without transferring them.
Maintain Positive body language.
Helped a co-worker assist a customer.
Found an alternate solution for a customer.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
Turn a frustrated customer into a satisfied one.
Received a compliment from a customer.
Made someone's day better.
Make a customer feel genuinely valued.
Share helpful information with the team.
Stay calm and professional during a difficult interaction.
Turned a negative interaction into a positive one.
Asked open ended questions.
Greeted a customer within 5 seconds.
Share a customer compliment with the team.
Used a calm tone during a difficult interaction.
Make eye contact.
Represent "Government done right" in a visible way. Who saw it?
Cover a counter or phone line without being asked.
Personalized the interaction.
Ensure a customer understands before moving on.
Immediately SMILE at every customer for the entire day - phone and in person.
