(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ensure a customer understands before moving on.
Stay calm and professional during a difficult interaction.
Share a customer compliment with the team.
Immediately SMILE at every customer for the entire day - phone and in person.
Make eye contact.
Received a compliment from a customer.
Turned a negative interaction into a positive one.
Share helpful information with the team.
Resolved an issue on first contact.
Found an alternate solution for a customer.
Cover a counter or phone line without being asked.
Make a customer feel genuinely valued.
Personalized the interaction.
Step in to help a coworker with a customer.
Maintain Positive body language.
Used a calm tone during a difficult interaction.
Helped a co-worker assist a customer.
Turn a frustrated customer into a satisfied one.
Represent "Government done right" in a visible way. Who saw it?
Asked open ended questions.
Made someone's day better.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
