(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Cover a counter or phone line without being asked.
Ensure a customer understands before moving on.
Stay calm and professional during a difficult interaction.
Received a compliment from a customer.
Asked open ended questions.
Solve a customer issue without transferring them.
Step in to help a coworker with a customer.
Make a customer feel genuinely valued.
Represent "Government done right" in a visible way. Who saw it?
Immediately SMILE at every customer for the entire day - phone and in person.
Share a customer compliment with the team.
Made someone's day better.
Resolved an issue on first contact.
Maintain Positive body language.
Share helpful information with the team.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
Found an alternate solution for a customer.
Greeted a customer within 5 seconds.
Turned a negative interaction into a positive one.
