(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Stay calm and professional during a difficult interaction.
Ensure a customer understands before moving on.
Found an alternate solution for a customer.
Solve a customer issue without transferring them.
Greeted a customer within 5 seconds.
Immediately SMILE at every customer for the entire day - phone and in person.
Turned a negative interaction into a positive one.
Make a customer feel genuinely valued.
Step in to help a coworker with a customer.
Cover a counter or phone line without being asked.
Represent "Government done right" in a visible way. Who saw it?
Turn a frustrated customer into a satisfied one.
Maintain Positive body language.
Asked open ended questions.
Resolved an issue on first contact.
Personalized the interaction.
Share helpful information with the team.
Make eye contact.
Helped a co-worker assist a customer.
Share a customer compliment with the team.
Received a compliment from a customer.
Made someone's day better.
Used a calm tone during a difficult interaction.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
