(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Asked open ended questions.
Used a calm tone during a difficult interaction.
Stay calm and professional during a difficult interaction.
Share a customer compliment with the team.
Found an alternate solution for a customer.
Share helpful information with the team.
Ensure a customer understands before moving on.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
Step in to help a coworker with a customer.
Received a compliment from a customer.
Maintain Positive body language.
Greeted a customer within 5 seconds.
Make eye contact.
Turn a frustrated customer into a satisfied one.
Resolved an issue on first contact.
Made someone's day better.
Represent "Government done right" in a visible way. Who saw it?
Cover a counter or phone line without being asked.
Solve a customer issue without transferring them.
Immediately SMILE at every customer for the entire day - phone and in person.
Turned a negative interaction into a positive one.
