(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Helped a customer decipher what they needed
Make a customer feel genuinely valued
Ensure a customer understands before moving on
Share helpful information with the team.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
Handled a difficult call with grace
Thank a coworker for their support in front of others
Clearly explain next steps and timelines
Rephrase a customers concern to confirm understanding
Adjust communication style to meet customer needs
Smile and make eye contact throughout the interaction
When a customer approaches, stop what you are doing and assist them immediately
Thank a customer
Represent "Government done right" in a visible way. Who saw it?
Make somebody's day
Cover a counter or phone line without being asked
Immediately SMILE at every customer for the entire day - phone and in person
Received a customer compliment
Stay calm and professional during a difficult interaction
Share a customer compliment with the team
Turn a frustrated customer into a satisfied one
Step in to help a coworker with a customer
Engage in small conversation with 3 customers. How are they doing?
