(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Immediately SMILE at every customer for the entire day - phone and in person.
Make a customer feel genuinely valued.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
Cover a counter or phone line without being asked.
Ensure a customer understands before moving on.
Personalized the interaction.
Asked open ended questions.
Make eye contact.
Share a customer compliment with the team.
Solve a customer issue without transferring them.
Greeted a customer within 5 seconds.
Turn a frustrated customer into a satisfied one.
Made someone's day better.
Received a compliment from a customer.
Stay calm and professional during a difficult interaction.
Found an alternate solution for a customer.
Share helpful information with the team.
Helped a co-worker assist a customer.
Step in to help a coworker with a customer.
Resolved an issue on first contact.
Used a calm tone during a difficult interaction.
Maintain Positive body language.
Turned a negative interaction into a positive one.
Represent "Government done right" in a visible way. Who saw it?
