(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked open ended questions.
Represent "Government done right" in a visible way. Who saw it?
Cover a counter or phone line without being asked.
Received a compliment from a customer.
Maintain Positive body language.
Personalized the interaction.
Share a customer compliment with the team.
Share helpful information with the team.
Made someone's day better.
Used a calm tone during a difficult interaction.
Stay calm and professional during a difficult interaction.
Helped a co-worker assist a customer.
Greeted a customer within 5 seconds.
Solve a customer issue without transferring them.
Make eye contact.
Turned a negative interaction into a positive one.
Immediately SMILE at every customer for the entire day - phone and in person.
Ensure a customer understands before moving on.
Found an alternate solution for a customer.
Step in to help a coworker with a customer.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
