Customer Service Exemplified - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Stay calm and professional during a difficult interaction.
2. End each interaction for one week for every customer with "Is there anything else I can help you with today?"
3. Maintain Positive body language.
4. Immediately SMILE at every customer for the entire day - phone and in person.
5. Represent "Government done right" in a visible way. Who saw it?
6. Resolved an issue on first contact.
7. Greeted a customer within 5 seconds.
8. Ensure a customer understands before moving on.
9. Helped a co-worker assist a customer.
10. Make eye contact.
11. Cover a counter or phone line without being asked.
12. Personalized the interaction.
13. Share helpful information with the team.
14. Used a calm tone during a difficult interaction.
15. Turned a negative interaction into a positive one.
16. Made someone's day better.
17. Share a customer compliment with the team.
18. Turn a frustrated customer into a satisfied one.
19. Step in to help a coworker with a customer.
20. Asked open ended questions.
21. Solve a customer issue without transferring them.
22. Make a customer feel genuinely valued.
23. Received a compliment from a customer.
24. Found an alternate solution for a customer.