(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Immediately SMILE at every customer for the entire day - phone and in person.
Received a compliment from a customer.
Found an alternate solution for a customer.
Turned a negative interaction into a positive one.
Stay calm and professional during a difficult interaction.
Maintain Positive body language.
Resolved an issue on first contact.
Make a customer feel genuinely valued.
Asked open ended questions.
Step in to help a coworker with a customer.
Ensure a customer understands before moving on.
Made someone's day better.
Personalized the interaction.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
Cover a counter or phone line without being asked.
Share helpful information with the team.
Helped a co-worker assist a customer.
Represent "Government done right" in a visible way. Who saw it?
