(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Personalized the interaction.
Helped a co-worker assist a customer.
Solve a customer issue without transferring them.
Found an alternate solution for a customer.
Ensure a customer understands before moving on.
Share helpful information with the team.
Maintain Positive body language.
Make a customer feel genuinely valued.
Share a customer compliment with the team.
Made someone's day better.
Cover a counter or phone line without being asked.
Represent "Government done right" in a visible way. Who saw it?
Turned a negative interaction into a positive one.
Used a calm tone during a difficult interaction.
Asked open ended questions.
Received a compliment from a customer.
Make eye contact.
Stay calm and professional during a difficult interaction.
Immediately SMILE at every customer for the entire day - phone and in person.
Greeted a customer within 5 seconds.
Resolved an issue on first contact.
Step in to help a coworker with a customer.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
