(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked open ended questions.
Share helpful information with the team.
Personalized the interaction.
Stay calm and professional during a difficult interaction.
End each interaction for one week for every customer with "Is there anything else I can help you with today?"
Used a calm tone during a difficult interaction.
Share a customer compliment with the team.
Greeted a customer within 5 seconds.
Found an alternate solution for a customer.
Maintain Positive body language.
Resolved an issue on first contact.
Make a customer feel genuinely valued.
Cover a counter or phone line without being asked.
Immediately SMILE at every customer for the entire day - phone and in person.
Represent "Government done right" in a visible way. Who saw it?
Turn a frustrated customer into a satisfied one.
Make eye contact.
Made someone's day better.
Solve a customer issue without transferring them.
Step in to help a coworker with a customer.
Received a compliment from a customer.
Turned a negative interaction into a positive one.
