This bingo card has a free space and 65 words: Pt doesn’t have insurance card, Pt answers phone during exam, Pt unhappy about having a resident, Bag of glasses, Customer relationship, Bill my copay, How much longer, Pt demands sooner appt., Pt answers phone during exam, Co-worker goes on break at busy time, Went to wrong location, Timeliness, Prism, Co-worker can’t multi-task, needs help, Dr. Google, Customer Support, Refuses treatment due to dilation, Talks about everything but eyes, Customer interaction, Active listening, Driver’s license form, We’ve always done it this way, Problem solving, Respect, Left their glasses at home, Can read better with glasses off, & they can’t, Co-worker is late, Customer care, Phones ringing during a meeting, Pt 30 minutes late, Customer retention, Delayed lab reports, Calls name, & wrong Pt responds, Customer experience, Customer needs, Effective communication, Staff reports safety concern, No show, Empathy, Personalization, Professionalism, Pt wants to schedule without insurance, Follow-up and follow through, Customer Satisfaction, Service quality, Customer loyalty, Not a provider for your insurance, Customer feedback, Is the doctor here for my appt?, E-Check in, but did not notify us, My vision is fine, it is not., No referral and/or prior Auth, Responsiveness, Pt wants to use vision Insurance, Smile, HIPPA, Should I keep my glasses on?, Eye contact, Positive attitude, Did they forget me, What’s a refraction, Refraction, Insurance referral, Billing problems and I have a co-pay?.
⚠ This card has duplicate items: Pt answers phone during exam (2)
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