EffectivecommunicationBill mycopayDid theyforgetmeNoreferraland/orprior AuthCo-workercan’t multi-task,needs helpRefusestreatmentdue todilationHIPPACustomercareCustomerSatisfactionCustomerinteractionPt doesn’thaveinsurancecardProblemsolvingI havea co-pay?Left theirglassesat homeCustomerSupportEyecontactRespectCallsname, &wrong PtrespondsPt answersphoneduringexamDelayedlabreportsCustomerrelationshipServicequalityTimelinessSmileCustomerneedsInsurancereferralBillingproblemsPt wants toschedulewithoutinsuranceDriver’slicenseformCo-workeris lateWent towronglocationFollow-upand followthroughBag ofglassesEmpathyE-Checkin, but didnot notifyusCustomerfeedbackNot aproviderfor yourinsuranceCo-workergoes onbreak atbusy timeCan readbetter withglasses off,& they can’tResponsivenessPt answersphoneduringexamPt unhappyabouthaving aresidentCustomerloyaltyPersonalizationPositiveattitudeNoshowTalksabouteverythingbut eyesCustomerexperienceRefractionMy visionis fine, itis not.Phonesringingduring ameetingDr.GoogleWe’vealwaysdone itthis wayCustomerretentionPt wantsto usevisionInsurancePt 30minuteslatePtdemandssoonerappt.Is thedoctorhere formy appt?HowmuchlongerActivelisteningShould Ikeep myglasseson?ProfessionalismStaffreportssafetyconcernWhat’s arefractionPrismEffectivecommunicationBill mycopayDid theyforgetmeNoreferraland/orprior AuthCo-workercan’t multi-task,needs helpRefusestreatmentdue todilationHIPPACustomercareCustomerSatisfactionCustomerinteractionPt doesn’thaveinsurancecardProblemsolvingI havea co-pay?Left theirglassesat homeCustomerSupportEyecontactRespectCallsname, &wrong PtrespondsPt answersphoneduringexamDelayedlabreportsCustomerrelationshipServicequalityTimelinessSmileCustomerneedsInsurancereferralBillingproblemsPt wants toschedulewithoutinsuranceDriver’slicenseformCo-workeris lateWent towronglocationFollow-upand followthroughBag ofglassesEmpathyE-Checkin, but didnot notifyusCustomerfeedbackNot aproviderfor yourinsuranceCo-workergoes onbreak atbusy timeCan readbetter withglasses off,& they can’tResponsivenessPt answersphoneduringexamPt unhappyabouthaving aresidentCustomerloyaltyPersonalizationPositiveattitudeNoshowTalksabouteverythingbut eyesCustomerexperienceRefractionMy visionis fine, itis not.Phonesringingduring ameetingDr.GoogleWe’vealwaysdone itthis wayCustomerretentionPt wantsto usevisionInsurancePt 30minuteslatePtdemandssoonerappt.Is thedoctorhere formy appt?HowmuchlongerActivelisteningShould Ikeep myglasseson?ProfessionalismStaffreportssafetyconcernWhat’s arefractionPrism

OPTIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. P-Effective communication
  2. O-Bill my copay
  3. O-Did they forget me
  4. T-No referral and/or prior Auth
  5. C-Co-worker can’t multi-task, needs help
  6. T-Refuses treatment due to dilation
  7. P-HIPPA
  8. I-Customer care
  9. C-Customer Satisfaction
  10. C-Customer interaction
  11. O-Pt doesn’t have insurance card
  12. I-Problem solving
  13. T-I have a co-pay?
  14. O-Left their glasses at home
  15. P-Customer Support
  16. I-Eye contact
  17. C-Respect
  18. I-Calls name, & wrong Pt responds
  19. I-Pt answers phone during exam
  20. T-Delayed lab reports
  21. C-Customer relationship
  22. O-Service quality
  23. P-Timeliness
  24. O-Smile
  25. O-Customer needs
  26. I-Insurance referral
  27. C-Billing problems
  28. T-Pt wants to schedule without insurance
  29. P-Driver’s license form
  30. T-Co-worker is late
  31. O-Went to wrong location
  32. I-Follow-up and follow through
  33. I-Bag of glasses
  34. C-Empathy
  35. O-E-Check in, but did not notify us
  36. I-Customer feedback
  37. T-Not a provider for your insurance
  38. C-Co-worker goes on break at busy time
  39. P-Can read better with glasses off, & they can’t
  40. I-Responsiveness
  41. P-Pt answers phone during exam
  42. T-Pt unhappy about having a resident
  43. P-Customer loyalty
  44. O-Personalization
  45. C-Positive attitude
  46. I-No show
  47. I-Talks about everything but eyes
  48. C-Customer experience
  49. T-Refraction
  50. P-My vision is fine, it is not.
  51. C-Phones ringing during a meeting
  52. O-Dr. Google
  53. T-We’ve always done it this way
  54. P-Customer retention
  55. C-Pt wants to use vision Insurance
  56. O-Pt 30 minutes late
  57. T-Pt demands sooner appt.
  58. C-Is the doctor here for my appt?
  59. P-How much longer
  60. O-Active listening
  61. T-Should I keep my glasses on?
  62. P-Professionalism
  63. T-Staff reports safety concern
  64. P-What’s a refraction
  65. I-Prism