Talksabouteverythingbut eyesResponsivenessCallsname, &wrong PtrespondsDelayedlabreportsCo-workeris latePt wants toschedulewithoutinsuranceProblemsolvingCustomercareCustomerloyaltyHIPPANoshowShould Ikeep myglasseson?Pt unhappyabouthaving aresidentCustomerretentionE-Checkin, but didnot notifyusRefractionCan readbetter withglasses off,& they can’tDr.GoogleActivelisteningCo-workergoes onbreak atbusy timeHowmuchlongerCustomerSupportPhonesringingduring ameetingWent towronglocationCustomerrelationshipWe’vealwaysdone itthis wayPt answersphoneduringexamPersonalizationPrismEyecontactProfessionalismBillingproblemsTimelinessStaffreportssafetyconcernEmpathyRespectDriver’slicenseformPt 30minuteslateServicequalityInsurancereferralCustomerinteractionFollow-upand followthroughEffectivecommunicationCo-workercan’t multi-task,needs helpBill mycopayMy visionis fine, itis not.PositiveattitudeDid theyforgetmeI havea co-pay?Left theirglassesat homeCustomerexperienceCustomerneedsRefusestreatmentdue todilationIs thedoctorhere formy appt?SmilePt answersphoneduringexamWhat’s arefractionCustomerfeedbackNoreferraland/orprior AuthPt wantsto usevisionInsuranceBag ofglassesPt doesn’thaveinsurancecardCustomerSatisfactionPtdemandssoonerappt.Not aproviderfor yourinsuranceTalksabouteverythingbut eyesResponsivenessCallsname, &wrong PtrespondsDelayedlabreportsCo-workeris latePt wants toschedulewithoutinsuranceProblemsolvingCustomercareCustomerloyaltyHIPPANoshowShould Ikeep myglasseson?Pt unhappyabouthaving aresidentCustomerretentionE-Checkin, but didnot notifyusRefractionCan readbetter withglasses off,& they can’tDr.GoogleActivelisteningCo-workergoes onbreak atbusy timeHowmuchlongerCustomerSupportPhonesringingduring ameetingWent towronglocationCustomerrelationshipWe’vealwaysdone itthis wayPt answersphoneduringexamPersonalizationPrismEyecontactProfessionalismBillingproblemsTimelinessStaffreportssafetyconcernEmpathyRespectDriver’slicenseformPt 30minuteslateServicequalityInsurancereferralCustomerinteractionFollow-upand followthroughEffectivecommunicationCo-workercan’t multi-task,needs helpBill mycopayMy visionis fine, itis not.PositiveattitudeDid theyforgetmeI havea co-pay?Left theirglassesat homeCustomerexperienceCustomerneedsRefusestreatmentdue todilationIs thedoctorhere formy appt?SmilePt answersphoneduringexamWhat’s arefractionCustomerfeedbackNoreferraland/orprior AuthPt wantsto usevisionInsuranceBag ofglassesPt doesn’thaveinsurancecardCustomerSatisfactionPtdemandssoonerappt.Not aproviderfor yourinsurance

OPTIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
I
4
T
5
T
6
T
7
I
8
I
9
P
10
P
11
I
12
T
13
T
14
P
15
O
16
T
17
P
18
O
19
O
20
C
21
P
22
P
23
C
24
O
25
C
26
T
27
P
28
O
29
I
30
I
31
P
32
C
33
P
34
T
35
C
36
C
37
P
38
O
39
O
40
I
41
C
42
I
43
P
44
C
45
O
46
P
47
C
48
O
49
T
50
O
51
C
52
O
53
T
54
C
55
O
56
I
57
P
58
I
59
T
60
C
61
I
62
O
63
C
64
T
65
T
  1. I-Talks about everything but eyes
  2. I-Responsiveness
  3. I-Calls name, & wrong Pt responds
  4. T-Delayed lab reports
  5. T-Co-worker is late
  6. T-Pt wants to schedule without insurance
  7. I-Problem solving
  8. I-Customer care
  9. P-Customer loyalty
  10. P-HIPPA
  11. I-No show
  12. T-Should I keep my glasses on?
  13. T-Pt unhappy about having a resident
  14. P-Customer retention
  15. O-E-Check in, but did not notify us
  16. T-Refraction
  17. P-Can read better with glasses off, & they can’t
  18. O-Dr. Google
  19. O-Active listening
  20. C-Co-worker goes on break at busy time
  21. P-How much longer
  22. P-Customer Support
  23. C-Phones ringing during a meeting
  24. O-Went to wrong location
  25. C-Customer relationship
  26. T-We’ve always done it this way
  27. P-Pt answers phone during exam
  28. O-Personalization
  29. I-Prism
  30. I-Eye contact
  31. P-Professionalism
  32. C-Billing problems
  33. P-Timeliness
  34. T-Staff reports safety concern
  35. C-Empathy
  36. C-Respect
  37. P-Driver’s license form
  38. O-Pt 30 minutes late
  39. O-Service quality
  40. I-Insurance referral
  41. C-Customer interaction
  42. I-Follow-up and follow through
  43. P-Effective communication
  44. C-Co-worker can’t multi-task, needs help
  45. O-Bill my copay
  46. P-My vision is fine, it is not.
  47. C-Positive attitude
  48. O-Did they forget me
  49. T-I have a co-pay?
  50. O-Left their glasses at home
  51. C-Customer experience
  52. O-Customer needs
  53. T-Refuses treatment due to dilation
  54. C-Is the doctor here for my appt?
  55. O-Smile
  56. I-Pt answers phone during exam
  57. P-What’s a refraction
  58. I-Customer feedback
  59. T-No referral and/or prior Auth
  60. C-Pt wants to use vision Insurance
  61. I-Bag of glasses
  62. O-Pt doesn’t have insurance card
  63. C-Customer Satisfaction
  64. T-Pt demands sooner appt.
  65. T-Not a provider for your insurance