SmileProfessionalismCustomerneedsWe’vealwaysdone itthis wayCustomerrelationshipProblemsolvingTalksabouteverythingbut eyesTimelinessEyecontactCan readbetter withglasses off,& they can’tPt doesn’thaveinsurancecardHIPPAPersonalizationBillingproblemsDr.GooglePt wants toschedulewithoutinsuranceInsurancereferralNoreferraland/orprior AuthE-Checkin, but didnot notifyusHowmuchlongerLeft theirglassesat homeCallsname, &wrong PtrespondsRespectCo-workeris lateBag ofglassesCustomerloyaltyRefractionNoshowStaffreportssafetyconcernPt answersphoneduringexamRefusestreatmentdue todilationPtdemandssoonerappt.Pt wantsto usevisionInsurancePt unhappyabouthaving aresidentCustomercareWent towronglocationCustomerinteractionCustomerSatisfactionNot aproviderfor yourinsuranceResponsivenessEmpathyActivelisteningCustomerfeedbackPositiveattitudeDriver’slicenseformPt 30minuteslateDelayedlabreportsServicequalityWhat’s arefractionI havea co-pay?My visionis fine, itis not.Should Ikeep myglasseson?CustomerretentionPhonesringingduring ameetingPt answersphoneduringexamCo-workergoes onbreak atbusy timeFollow-upand followthroughCo-workercan’t multi-task,needs helpPrismCustomerSupportDid theyforgetmeBill mycopayCustomerexperienceEffectivecommunicationIs thedoctorhere formy appt?SmileProfessionalismCustomerneedsWe’vealwaysdone itthis wayCustomerrelationshipProblemsolvingTalksabouteverythingbut eyesTimelinessEyecontactCan readbetter withglasses off,& they can’tPt doesn’thaveinsurancecardHIPPAPersonalizationBillingproblemsDr.GooglePt wants toschedulewithoutinsuranceInsurancereferralNoreferraland/orprior AuthE-Checkin, but didnot notifyusHowmuchlongerLeft theirglassesat homeCallsname, &wrong PtrespondsRespectCo-workeris lateBag ofglassesCustomerloyaltyRefractionNoshowStaffreportssafetyconcernPt answersphoneduringexamRefusestreatmentdue todilationPtdemandssoonerappt.Pt wantsto usevisionInsurancePt unhappyabouthaving aresidentCustomercareWent towronglocationCustomerinteractionCustomerSatisfactionNot aproviderfor yourinsuranceResponsivenessEmpathyActivelisteningCustomerfeedbackPositiveattitudeDriver’slicenseformPt 30minuteslateDelayedlabreportsServicequalityWhat’s arefractionI havea co-pay?My visionis fine, itis not.Should Ikeep myglasseson?CustomerretentionPhonesringingduring ameetingPt answersphoneduringexamCo-workergoes onbreak atbusy timeFollow-upand followthroughCo-workercan’t multi-task,needs helpPrismCustomerSupportDid theyforgetmeBill mycopayCustomerexperienceEffectivecommunicationIs thedoctorhere formy appt?

OPTIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. O-Smile
  2. P-Professionalism
  3. O-Customer needs
  4. T-We’ve always done it this way
  5. C-Customer relationship
  6. I-Problem solving
  7. I-Talks about everything but eyes
  8. P-Timeliness
  9. I-Eye contact
  10. P-Can read better with glasses off, & they can’t
  11. O-Pt doesn’t have insurance card
  12. P-HIPPA
  13. O-Personalization
  14. C-Billing problems
  15. O-Dr. Google
  16. T-Pt wants to schedule without insurance
  17. I-Insurance referral
  18. T-No referral and/or prior Auth
  19. O-E-Check in, but did not notify us
  20. P-How much longer
  21. O-Left their glasses at home
  22. I-Calls name, & wrong Pt responds
  23. C-Respect
  24. T-Co-worker is late
  25. I-Bag of glasses
  26. P-Customer loyalty
  27. T-Refraction
  28. I-No show
  29. T-Staff reports safety concern
  30. P-Pt answers phone during exam
  31. T-Refuses treatment due to dilation
  32. T-Pt demands sooner appt.
  33. C-Pt wants to use vision Insurance
  34. T-Pt unhappy about having a resident
  35. I-Customer care
  36. O-Went to wrong location
  37. C-Customer interaction
  38. C-Customer Satisfaction
  39. T-Not a provider for your insurance
  40. I-Responsiveness
  41. C-Empathy
  42. O-Active listening
  43. I-Customer feedback
  44. C-Positive attitude
  45. P-Driver’s license form
  46. O-Pt 30 minutes late
  47. T-Delayed lab reports
  48. O-Service quality
  49. P-What’s a refraction
  50. T-I have a co-pay?
  51. P-My vision is fine, it is not.
  52. T-Should I keep my glasses on?
  53. P-Customer retention
  54. C-Phones ringing during a meeting
  55. I-Pt answers phone during exam
  56. C-Co-worker goes on break at busy time
  57. I-Follow-up and follow through
  58. C-Co-worker can’t multi-task, needs help
  59. I-Prism
  60. P-Customer Support
  61. O-Did they forget me
  62. O-Bill my copay
  63. C-Customer experience
  64. P-Effective communication
  65. C-Is the doctor here for my appt?