Follow-upand followthroughEyecontactSmileCo-workeris latePt wants toschedulewithoutinsuranceLeft theirglassesat homePt 30minuteslateDriver’slicenseformCo-workergoes onbreak atbusy timeRefractionProfessionalismCustomerrelationshipWent towronglocationPrismPt wantsto usevisionInsuranceResponsivenessHIPPADid theyforgetmePtdemandssoonerappt.CustomercareNot aproviderfor yourinsuranceEmpathyMy visionis fine, itis not.Pt unhappyabouthaving aresidentPt doesn’thaveinsurancecardCustomerexperienceBag ofglassesHowmuchlongerWe’vealwaysdone itthis wayInsurancereferralPositiveattitudeTalksabouteverythingbut eyesBill mycopayI havea co-pay?RespectCustomerloyaltyCustomerretentionPt answersphoneduringexamWhat’s arefractionProblemsolvingEffectivecommunicationE-Checkin, but didnot notifyusIs thedoctorhere formy appt?CustomerSupportCustomerfeedbackRefusestreatmentdue todilationNoreferraland/orprior AuthDelayedlabreportsTimelinessShould Ikeep myglasseson?CustomerneedsActivelisteningDr.GoogleCo-workercan’t multi-task,needs helpNoshowServicequalityCustomerSatisfactionBillingproblemsStaffreportssafetyconcernPt answersphoneduringexamCustomerinteractionCallsname, &wrong PtrespondsPhonesringingduring ameetingCan readbetter withglasses off,& they can’tPersonalizationFollow-upand followthroughEyecontactSmileCo-workeris latePt wants toschedulewithoutinsuranceLeft theirglassesat homePt 30minuteslateDriver’slicenseformCo-workergoes onbreak atbusy timeRefractionProfessionalismCustomerrelationshipWent towronglocationPrismPt wantsto usevisionInsuranceResponsivenessHIPPADid theyforgetmePtdemandssoonerappt.CustomercareNot aproviderfor yourinsuranceEmpathyMy visionis fine, itis not.Pt unhappyabouthaving aresidentPt doesn’thaveinsurancecardCustomerexperienceBag ofglassesHowmuchlongerWe’vealwaysdone itthis wayInsurancereferralPositiveattitudeTalksabouteverythingbut eyesBill mycopayI havea co-pay?RespectCustomerloyaltyCustomerretentionPt answersphoneduringexamWhat’s arefractionProblemsolvingEffectivecommunicationE-Checkin, but didnot notifyusIs thedoctorhere formy appt?CustomerSupportCustomerfeedbackRefusestreatmentdue todilationNoreferraland/orprior AuthDelayedlabreportsTimelinessShould Ikeep myglasseson?CustomerneedsActivelisteningDr.GoogleCo-workercan’t multi-task,needs helpNoshowServicequalityCustomerSatisfactionBillingproblemsStaffreportssafetyconcernPt answersphoneduringexamCustomerinteractionCallsname, &wrong PtrespondsPhonesringingduring ameetingCan readbetter withglasses off,& they can’tPersonalization

OPTIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-Follow-up and follow through
  2. I-Eye contact
  3. O-Smile
  4. T-Co-worker is late
  5. T-Pt wants to schedule without insurance
  6. O-Left their glasses at home
  7. O-Pt 30 minutes late
  8. P-Driver’s license form
  9. C-Co-worker goes on break at busy time
  10. T-Refraction
  11. P-Professionalism
  12. C-Customer relationship
  13. O-Went to wrong location
  14. I-Prism
  15. C-Pt wants to use vision Insurance
  16. I-Responsiveness
  17. P-HIPPA
  18. O-Did they forget me
  19. T-Pt demands sooner appt.
  20. I-Customer care
  21. T-Not a provider for your insurance
  22. C-Empathy
  23. P-My vision is fine, it is not.
  24. T-Pt unhappy about having a resident
  25. O-Pt doesn’t have insurance card
  26. C-Customer experience
  27. I-Bag of glasses
  28. P-How much longer
  29. T-We’ve always done it this way
  30. I-Insurance referral
  31. C-Positive attitude
  32. I-Talks about everything but eyes
  33. O-Bill my copay
  34. T-I have a co-pay?
  35. C-Respect
  36. P-Customer loyalty
  37. P-Customer retention
  38. P-Pt answers phone during exam
  39. P-What’s a refraction
  40. I-Problem solving
  41. P-Effective communication
  42. O-E-Check in, but did not notify us
  43. C-Is the doctor here for my appt?
  44. P-Customer Support
  45. I-Customer feedback
  46. T-Refuses treatment due to dilation
  47. T-No referral and/or prior Auth
  48. T-Delayed lab reports
  49. P-Timeliness
  50. T-Should I keep my glasses on?
  51. O-Customer needs
  52. O-Active listening
  53. O-Dr. Google
  54. C-Co-worker can’t multi-task, needs help
  55. I-No show
  56. O-Service quality
  57. C-Customer Satisfaction
  58. C-Billing problems
  59. T-Staff reports safety concern
  60. I-Pt answers phone during exam
  61. C-Customer interaction
  62. I-Calls name, & wrong Pt responds
  63. C-Phones ringing during a meeting
  64. P-Can read better with glasses off, & they can’t
  65. O-Personalization