PrismPt wantsto usevisionInsuranceDriver’slicenseformNoreferraland/orprior AuthCustomerSupportCustomerSatisfactionProblemsolvingDr.GoogleCustomerexperienceFollow-upand followthroughTimelinessPt 30minuteslateCustomercarePt answersphoneduringexamE-Checkin, but didnot notifyusCo-workergoes onbreak atbusy timePtdemandssoonerappt.DelayedlabreportsCo-workercan’t multi-task,needs helpPt doesn’thaveinsurancecardLeft theirglassesat homeNot aproviderfor yourinsuranceProfessionalismBillingproblemsPt answersphoneduringexamNoshowHIPPACustomerfeedbackCustomerloyaltyPt unhappyabouthaving aresidentHowmuchlongerActivelisteningSmileI havea co-pay?PositiveattitudePt wants toschedulewithoutinsuranceDid theyforgetmeCustomerretentionTalksabouteverythingbut eyesInsurancereferralWent towronglocationWhat’s arefractionShould Ikeep myglasseson?My visionis fine, itis not.RefractionResponsivenessPersonalizationCo-workeris lateEyecontactCustomerinteractionPhonesringingduring ameetingCallsname, &wrong PtrespondsEmpathyCustomerneedsBag ofglassesBill mycopayCustomerrelationshipWe’vealwaysdone itthis wayStaffreportssafetyconcernRespectServicequalityCan readbetter withglasses off,& they can’tIs thedoctorhere formy appt?EffectivecommunicationRefusestreatmentdue todilationPrismPt wantsto usevisionInsuranceDriver’slicenseformNoreferraland/orprior AuthCustomerSupportCustomerSatisfactionProblemsolvingDr.GoogleCustomerexperienceFollow-upand followthroughTimelinessPt 30minuteslateCustomercarePt answersphoneduringexamE-Checkin, but didnot notifyusCo-workergoes onbreak atbusy timePtdemandssoonerappt.DelayedlabreportsCo-workercan’t multi-task,needs helpPt doesn’thaveinsurancecardLeft theirglassesat homeNot aproviderfor yourinsuranceProfessionalismBillingproblemsPt answersphoneduringexamNoshowHIPPACustomerfeedbackCustomerloyaltyPt unhappyabouthaving aresidentHowmuchlongerActivelisteningSmileI havea co-pay?PositiveattitudePt wants toschedulewithoutinsuranceDid theyforgetmeCustomerretentionTalksabouteverythingbut eyesInsurancereferralWent towronglocationWhat’s arefractionShould Ikeep myglasseson?My visionis fine, itis not.RefractionResponsivenessPersonalizationCo-workeris lateEyecontactCustomerinteractionPhonesringingduring ameetingCallsname, &wrong PtrespondsEmpathyCustomerneedsBag ofglassesBill mycopayCustomerrelationshipWe’vealwaysdone itthis wayStaffreportssafetyconcernRespectServicequalityCan readbetter withglasses off,& they can’tIs thedoctorhere formy appt?EffectivecommunicationRefusestreatmentdue todilation

OPTIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-Prism
  2. C-Pt wants to use vision Insurance
  3. P-Driver’s license form
  4. T-No referral and/or prior Auth
  5. P-Customer Support
  6. C-Customer Satisfaction
  7. I-Problem solving
  8. O-Dr. Google
  9. C-Customer experience
  10. I-Follow-up and follow through
  11. P-Timeliness
  12. O-Pt 30 minutes late
  13. I-Customer care
  14. P-Pt answers phone during exam
  15. O-E-Check in, but did not notify us
  16. C-Co-worker goes on break at busy time
  17. T-Pt demands sooner appt.
  18. T-Delayed lab reports
  19. C-Co-worker can’t multi-task, needs help
  20. O-Pt doesn’t have insurance card
  21. O-Left their glasses at home
  22. T-Not a provider for your insurance
  23. P-Professionalism
  24. C-Billing problems
  25. I-Pt answers phone during exam
  26. I-No show
  27. P-HIPPA
  28. I-Customer feedback
  29. P-Customer loyalty
  30. T-Pt unhappy about having a resident
  31. P-How much longer
  32. O-Active listening
  33. O-Smile
  34. T-I have a co-pay?
  35. C-Positive attitude
  36. T-Pt wants to schedule without insurance
  37. O-Did they forget me
  38. P-Customer retention
  39. I-Talks about everything but eyes
  40. I-Insurance referral
  41. O-Went to wrong location
  42. P-What’s a refraction
  43. T-Should I keep my glasses on?
  44. P-My vision is fine, it is not.
  45. T-Refraction
  46. I-Responsiveness
  47. O-Personalization
  48. T-Co-worker is late
  49. I-Eye contact
  50. C-Customer interaction
  51. C-Phones ringing during a meeting
  52. I-Calls name, & wrong Pt responds
  53. C-Empathy
  54. O-Customer needs
  55. I-Bag of glasses
  56. O-Bill my copay
  57. C-Customer relationship
  58. T-We’ve always done it this way
  59. T-Staff reports safety concern
  60. C-Respect
  61. O-Service quality
  62. P-Can read better with glasses off, & they can’t
  63. C-Is the doctor here for my appt?
  64. P-Effective communication
  65. T-Refuses treatment due to dilation