This bingo card has a free space and 32 words: Say "Thank you" to the patient, Explain survey process to the patient, Introduce yourself by name, Ask "what questions do you have?", Use HEART in Service Recovery, Recognize a coworker for specific actions taken to enhance patient experience, Update the patient about wait time, Introduce a coworker by name, Explain the duration of an exam, Ask "Is there anything else I can do?", Use the phrase "For your comfort...", Knock on the patient's door before entering, Use the phrase "To protect your privacy...", Ask "What questions do you have?", Say "Is there anything I can do for you, I have time", Update the whiteboard, Use an empathy statement with a patient, Offer comfort items to patients waiting, Round on a patient, Answer a patient's question, Acknowledge 5 people in the hallway, Round on reception area, Give a coworker Kudos, "Close the gap", Use AIDET, Smile at a patient, Wash or sanitize your hands, Praise a coworker for excellent patient care, Use the teach back method, Update a patient on wait times, Assist another department during a busy period and Submit your "To me, Patient experience means....".
Patient Experience Week | A.I.D.E.T | AIDET Bingo | AIDET BINGO | AIDET BINGO
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