(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Give a coworker Kudos
Use an empathy statement with a patient
Knock on the patient's door before entering
Introduce yourself by name
Update the whiteboard
Praise a coworker for excellent patient care
Say "Thank you" to the patient
Recognize a coworker for specific actions taken to enhance patient experience
Use the phrase "For your comfort..."
Ask "What questions do you have?"
Round on a patient
Use AIDET
Update the patient about wait time
Ask "what questions do you have?"
Use the phrase "To protect your privacy..."
Round on reception area
Explain the duration of an exam
Update a patient on wait times
Assist another department during a busy period
Introduce a coworker by name
Acknowledge 5 people in the hallway
Smile at a patient
Answer a patient's question
Use HEART in Service Recovery
Ask "Is there anything else I can do?"
Use the teach back method
Wash or sanitize your hands
Say "Is there anything I can do for you, I have time"
