(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say "Thank you" to the patient
Use the phrase "For your comfort..."
Use the teach back method
Smile at a patient
Use HEART in Service Recovery
Knock on the patient's door before entering
Submit your "To me, Patient experience means...."
Update the whiteboard
Give a coworker Kudos
Ask "Is there anything else I can do?"
Use the phrase "To protect your privacy..."
Round on a patient
Praise a coworker for excellent patient care
"Close the gap"
Ask "What questions do you have?"
Explain the duration of an exam
Recognize a coworker for specific actions taken to enhance patient experience
Use AIDET
Offer comfort items to patients waiting
Wash or sanitize your hands
Assist another department during a busy period
Explain survey process to the patient
Update a patient on wait times
Say "Is there anything I can do for you, I have time"
