Patient Experience Bingo 2026 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Update the whiteboard
2. Ask "What questions do you have?"
3. Round on a patient
4. Say "Thank you" to the patient
5. Recognize a coworker for specific actions taken to enhance patient experience
6. Round on reception area
7. Use the phrase "To protect your privacy..."
8. Submit your "To me, Patient experience means...."
9. Wash or sanitize your hands
10. Explain survey process to the patient
11. Introduce a coworker by name
12. Use AIDET
13. Introduce yourself by name
14. Explain the duration of an exam
15. Praise a coworker for excellent patient care
16. Knock on the patient's door before entering
17. Use the teach back method
18. Say "Is there anything I can do for you, I have time"
19. Assist another department during a busy period
20. Offer comfort items to patients waiting
21. Use the phrase "For your comfort..."
22. Ask "what questions do you have?"
23. Ask "Is there anything else I can do?"
24. Smile at a patient
25. Update the patient about wait time
26. Use an empathy statement with a patient
27. Answer a patient's question
28. Update a patient on wait times
29. Acknowledge 5 people in the hallway
30. Use HEART in Service Recovery
31. Give a coworker Kudos
32. "Close the gap"