Patient Experience Bingo 2026 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Assist another department during a busy period
2. Recognize a coworker for specific actions taken to enhance patient experience
3. "Close the gap"
4. Give a coworker Kudos
5. Use the phrase "To protect your privacy..."
6. Use HEART in Service Recovery
7. Update the patient about wait time
8. Round on reception area
9. Knock on the patient's door before entering
10. Update the whiteboard
11. Acknowledge 5 people in the hallway
12. Use the phrase "For your comfort..."
13. Explain the duration of an exam
14. Say "Is there anything I can do for you, I have time"
15. Update a patient on wait times
16. Answer a patient's question
17. Offer comfort items to patients waiting
18. Introduce a coworker by name
19. Wash or sanitize your hands
20. Use an empathy statement with a patient
21. Ask "Is there anything else I can do?"
22. Explain survey process to the patient
23. Introduce yourself by name
24. Ask "what questions do you have?"
25. Smile at a patient
26. Round on a patient
27. Ask "What questions do you have?"
28. Use AIDET
29. Say "Thank you" to the patient
30. Use the teach back method
31. Praise a coworker for excellent patient care
32. Submit your "To me, Patient experience means...."