Patient Experience Bingo 2026 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Say "Is there anything I can do for you, I have time"
2. Ask "What questions do you have?"
3. Use the phrase "For your comfort..."
4. Use the phrase "To protect your privacy..."
5. Use HEART in Service Recovery
6. Ask "what questions do you have?"
7. Submit your "To me, Patient experience means...."
8. Wash or sanitize your hands
9. Offer comfort items to patients waiting
10. Round on a patient
11. Use AIDET
12. Praise a coworker for excellent patient care
13. Update the whiteboard
14. Explain survey process to the patient
15. Update a patient on wait times
16. "Close the gap"
17. Recognize a coworker for specific actions taken to enhance patient experience
18. Assist another department during a busy period
19. Ask "Is there anything else I can do?"
20. Explain the duration of an exam
21. Use the teach back method
22. Introduce yourself by name
23. Say "Thank you" to the patient
24. Give a coworker Kudos
25. Smile at a patient
26. Introduce a coworker by name
27. Update the patient about wait time
28. Round on reception area
29. Acknowledge 5 people in the hallway
30. Answer a patient's question
31. Use an empathy statement with a patient
32. Knock on the patient's door before entering