(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use an empathy statement with a patient
Praise a coworker for excellent patient care
Assist another department during a busy period
Say "Thank you" to the patient
Recognize a coworker for specific actions taken to enhance patient experience
Offer comfort items to patients waiting
Update a patient on wait times
Give a coworker Kudos
Use HEART in Service Recovery
Round on reception area
Use the teach back method
Explain the duration of an exam
"Close the gap"
Use the phrase "For your comfort..."
Submit your "To me, Patient experience means...."
Smile at a patient
Explain survey process to the patient
Update the whiteboard
Ask "Is there anything else I can do?"
Use AIDET
Update the patient about wait time
Say "Is there anything I can do for you, I have time"
