(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask "What questions do you have?"
Offer comfort items to patients waiting
Use the phrase "To protect your privacy..."
Ask "what questions do you have?"
Round on a patient
Assist another department during a busy period
Introduce a coworker by name
Update a patient on wait times
Recognize a coworker for specific actions taken to enhance patient experience
Use an empathy statement with a patient
Submit your "To me, Patient experience means...."
Knock on the patient's door before entering
Use HEART in Service Recovery
Wash or sanitize your hands
Use the phrase "For your comfort..."
Explain survey process to the patient
Say "Thank you" to the patient
Update the whiteboard
Explain the duration of an exam
Update the patient about wait time
Acknowledge 5 people in the hallway
Use the teach back method
Round on reception area
Use AIDET
Praise a coworker for excellent patient care
Answer a patient's question
Ask "Is there anything else I can do?"
Give a coworker Kudos
Smile at a patient
Say "Is there anything I can do for you, I have time"
