(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain the duration of an exam
Update a patient on wait times
Smile at a patient
Give a coworker Kudos
Use the phrase "For your comfort..."
Offer comfort items to patients waiting
Knock on the patient's door before entering
Use the phrase "To protect your privacy..."
Introduce a coworker by name
Ask "What questions do you have?"
Praise a coworker for excellent patient care
Acknowledge 5 people in the hallway
Update the whiteboard
Update the patient about wait time
Use an empathy statement with a patient
Ask "what questions do you have?"
Introduce yourself by name
Say "Thank you" to the patient
"Close the gap"
Round on a patient
Use the teach back method
Use AIDET
Explain survey process to the patient
Ask "Is there anything else I can do?"
Recognize a coworker for specific actions taken to enhance patient experience
Submit your "To me, Patient experience means...."
Round on reception area
Answer a patient's question
Wash or sanitize your hands
Say "Is there anything I can do for you, I have time"
