Patient Experience Bingo 2026 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Explain survey process to the patient
2. Introduce a coworker by name
3. Use the phrase "To protect your privacy..."
4. Recognize a coworker for specific actions taken to enhance patient experience
5. Update a patient on wait times
6. Use HEART in Service Recovery
7. Explain the duration of an exam
8. Use an empathy statement with a patient
9. Offer comfort items to patients waiting
10. Introduce yourself by name
11. Smile at a patient
12. Ask "what questions do you have?"
13. Acknowledge 5 people in the hallway
14. Use the phrase "For your comfort..."
15. Update the patient about wait time
16. Say "Is there anything I can do for you, I have time"
17. Give a coworker Kudos
18. Ask "What questions do you have?"
19. Use AIDET
20. Answer a patient's question
21. "Close the gap"
22. Round on reception area
23. Wash or sanitize your hands
24. Use the teach back method
25. Say "Thank you" to the patient
26. Round on a patient
27. Assist another department during a busy period
28. Update the whiteboard
29. Submit your "To me, Patient experience means...."
30. Knock on the patient's door before entering
31. Ask "Is there anything else I can do?"
32. Praise a coworker for excellent patient care