This bingo card has a free space and 24 words: Handled an escalation by phone/email, You made a customer smile/laugh, took a nap on lunch or break, Apologized to a customer, Sent a good morning message in the team's chat, identified a pattern or potential issue, received a call to cancel payment, Recreated an error issue on Pay.gov, Helped a team member directly, Had a cup of coffee, Saw more than 3 coworkers from team in office, took a mobile call, learned something new (provide example), went above and beyond for a customer, Received a compliment from customer regarding service, Had some candy, Referred a customer back to the agency, A customer made you smile or laugh, Customer called you by the wrong name, deescalated a difficult customer, Posted a work appropriate joke in team chat, Customer puts you on hold, Provided IRS PDF workaround (successfully) and received call from the same customer twice.
FIND A WAY TO SAY YES ! | Call Center Bingo | Employee Appreciation | Call Center Bingo | DISH BINGO
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