Referred acustomerback to theagencyYou madea customersmile/laughCustomercalled youby thewrong nameReceived acomplimentfrom customerregardingservicereceived callfrom thesamecustomertwicedeescalateda difficultcustomerCustomerputs youon holdSent a goodmorningmessage inthe team'schatProvided IRSPDFworkaround(successfully)Recreatedan errorissue onPay.govA customermade yousmile orlaughtook anap onlunch orbreakPosted aworkappropriatejoke in teamchatHandled anescalationbyphone/emaillearnedsomethingnew (provideexample)Hadsomecandywentabove andbeyond fora customerSaw morethan 3coworkersfrom team inofficeApologizedto acustomerreceived acall tocancelpaymenttook amobilecallHelped ateammemberdirectlyidentified apattern orpotentialissueHad acup ofcoffeeReferred acustomerback to theagencyYou madea customersmile/laughCustomercalled youby thewrong nameReceived acomplimentfrom customerregardingservicereceived callfrom thesamecustomertwicedeescalateda difficultcustomerCustomerputs youon holdSent a goodmorningmessage inthe team'schatProvided IRSPDFworkaround(successfully)Recreatedan errorissue onPay.govA customermade yousmile orlaughtook anap onlunch orbreakPosted aworkappropriatejoke in teamchatHandled anescalationbyphone/emaillearnedsomethingnew (provideexample)Hadsomecandywentabove andbeyond fora customerSaw morethan 3coworkersfrom team inofficeApologizedto acustomerreceived acall tocancelpaymenttook amobilecallHelped ateammemberdirectlyidentified apattern orpotentialissueHad acup ofcoffee

A day in Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred a customer back to the agency
  2. You made a customer smile/laugh
  3. Customer called you by the wrong name
  4. Received a compliment from customer regarding service
  5. received call from the same customer twice
  6. deescalated a difficult customer
  7. Customer puts you on hold
  8. Sent a good morning message in the team's chat
  9. Provided IRS PDF workaround (successfully)
  10. Recreated an error issue on Pay.gov
  11. A customer made you smile or laugh
  12. took a nap on lunch or break
  13. Posted a work appropriate joke in team chat
  14. Handled an escalation by phone/email
  15. learned something new (provide example)
  16. Had some candy
  17. went above and beyond for a customer
  18. Saw more than 3 coworkers from team in office
  19. Apologized to a customer
  20. received a call to cancel payment
  21. took a mobile call
  22. Helped a team member directly
  23. identified a pattern or potential issue
  24. Had a cup of coffee