Apologizedto acustomerHadsomecandySaw morethan 3coworkersfrom team inofficeYou madea customersmile/laughHad acup ofcoffeeReferred acustomerback to theagencyreceived callfrom thesamecustomertwicewentabove andbeyond fora customerHelped ateammemberdirectlyCustomercalled youby thewrong nameProvided IRSPDFworkaround(successfully)Sent a goodmorningmessage inthe team'schatA customermade yousmile orlaughlearnedsomethingnew (provideexample)Customerputs youon holddeescalateda difficultcustomertook anap onlunch orbreakreceived acall tocancelpaymentHandled anescalationbyphone/emailidentified apattern orpotentialissueReceived acomplimentfrom customerregardingserviceRecreatedan errorissue onPay.govtook amobilecallPosted aworkappropriatejoke in teamchatApologizedto acustomerHadsomecandySaw morethan 3coworkersfrom team inofficeYou madea customersmile/laughHad acup ofcoffeeReferred acustomerback to theagencyreceived callfrom thesamecustomertwicewentabove andbeyond fora customerHelped ateammemberdirectlyCustomercalled youby thewrong nameProvided IRSPDFworkaround(successfully)Sent a goodmorningmessage inthe team'schatA customermade yousmile orlaughlearnedsomethingnew (provideexample)Customerputs youon holddeescalateda difficultcustomertook anap onlunch orbreakreceived acall tocancelpaymentHandled anescalationbyphone/emailidentified apattern orpotentialissueReceived acomplimentfrom customerregardingserviceRecreatedan errorissue onPay.govtook amobilecallPosted aworkappropriatejoke in teamchat

A day in Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized to a customer
  2. Had some candy
  3. Saw more than 3 coworkers from team in office
  4. You made a customer smile/laugh
  5. Had a cup of coffee
  6. Referred a customer back to the agency
  7. received call from the same customer twice
  8. went above and beyond for a customer
  9. Helped a team member directly
  10. Customer called you by the wrong name
  11. Provided IRS PDF workaround (successfully)
  12. Sent a good morning message in the team's chat
  13. A customer made you smile or laugh
  14. learned something new (provide example)
  15. Customer puts you on hold
  16. deescalated a difficult customer
  17. took a nap on lunch or break
  18. received a call to cancel payment
  19. Handled an escalation by phone/email
  20. identified a pattern or potential issue
  21. Received a compliment from customer regarding service
  22. Recreated an error issue on Pay.gov
  23. took a mobile call
  24. Posted a work appropriate joke in team chat