(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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deescalated a difficult customer
received a call to cancel payment
Saw more than 3 coworkers from team in office
Had a cup of coffee
went above and beyond for a customer
Apologized to a customer
Customer called you by the wrong name
took a mobile call
Recreated an error issue on Pay.gov
Sent a good morning message in the team's chat
learned something new (provide example)
Had some candy
A customer made you smile or laugh
Posted a work appropriate joke in team chat
You made a customer smile/laugh
Provided IRS PDF workaround (successfully)
Referred a customer back to the agency
Helped a team member directly
Customer puts you on hold
identified a pattern or potential issue
Received a compliment from customer regarding service
