(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Apologized to a customer
Had some candy
Saw more than 3 coworkers from team in office
You made a customer smile/laugh
Had a cup of coffee
Referred a customer back to the agency
received call from the same customer twice
went above and beyond for a customer
Helped a team member directly
Customer called you by the wrong name
Provided IRS PDF workaround (successfully)
Sent a good morning message in the team's chat
A customer made you smile or laugh
learned something new (provide example)
Customer puts you on hold
deescalated a difficult customer
took a nap on lunch or break
received a call to cancel payment
Handled an escalation by phone/email
identified a pattern or potential issue
Received a compliment from customer regarding service
