Apologizedto acustomerA customermade yousmile orlaughreceived callfrom thesamecustomertwiceYou madea customersmile/laughCustomerputs youon holdtook amobilecalldeescalateda difficultcustomerProvided IRSPDFworkaround(successfully)received acall tocancelpaymentReceived acomplimentfrom customerregardingservicePosted aworkappropriatejoke in teamchatSent a goodmorningmessage inthe team'schatRecreatedan errorissue onPay.govCustomercalled youby thewrong nameSaw morethan 3coworkersfrom team inofficeHelped ateammemberdirectlyHandled anescalationbyphone/emailidentified apattern orpotentialissuelearnedsomethingnew (provideexample)wentabove andbeyond fora customerHad acup ofcoffeeHadsomecandytook anap onlunch orbreakReferred acustomerback to theagencyApologizedto acustomerA customermade yousmile orlaughreceived callfrom thesamecustomertwiceYou madea customersmile/laughCustomerputs youon holdtook amobilecalldeescalateda difficultcustomerProvided IRSPDFworkaround(successfully)received acall tocancelpaymentReceived acomplimentfrom customerregardingservicePosted aworkappropriatejoke in teamchatSent a goodmorningmessage inthe team'schatRecreatedan errorissue onPay.govCustomercalled youby thewrong nameSaw morethan 3coworkersfrom team inofficeHelped ateammemberdirectlyHandled anescalationbyphone/emailidentified apattern orpotentialissuelearnedsomethingnew (provideexample)wentabove andbeyond fora customerHad acup ofcoffeeHadsomecandytook anap onlunch orbreakReferred acustomerback to theagency

A day in Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized to a customer
  2. A customer made you smile or laugh
  3. received call from the same customer twice
  4. You made a customer smile/laugh
  5. Customer puts you on hold
  6. took a mobile call
  7. deescalated a difficult customer
  8. Provided IRS PDF workaround (successfully)
  9. received a call to cancel payment
  10. Received a compliment from customer regarding service
  11. Posted a work appropriate joke in team chat
  12. Sent a good morning message in the team's chat
  13. Recreated an error issue on Pay.gov
  14. Customer called you by the wrong name
  15. Saw more than 3 coworkers from team in office
  16. Helped a team member directly
  17. Handled an escalation by phone/email
  18. identified a pattern or potential issue
  19. learned something new (provide example)
  20. went above and beyond for a customer
  21. Had a cup of coffee
  22. Had some candy
  23. took a nap on lunch or break
  24. Referred a customer back to the agency