received acall tocancelpaymentProvided IRSPDFworkaround(successfully)Posted aworkappropriatejoke in teamchatYou madea customersmile/laughSent a goodmorningmessage inthe team'schatHad acup ofcoffeeReceived acomplimentfrom customerregardingserviceHadsomecandyreceived callfrom thesamecustomertwicedeescalateda difficultcustomeridentified apattern orpotentialissueSaw morethan 3coworkersfrom team inofficeCustomercalled youby thewrong nameA customermade yousmile orlaughtook amobilecallCustomerputs youon holdApologizedto acustomertook anap onlunch orbreakRecreatedan errorissue onPay.govHandled anescalationbyphone/emailReferred acustomerback to theagencylearnedsomethingnew (provideexample)wentabove andbeyond fora customerHelped ateammemberdirectlyreceived acall tocancelpaymentProvided IRSPDFworkaround(successfully)Posted aworkappropriatejoke in teamchatYou madea customersmile/laughSent a goodmorningmessage inthe team'schatHad acup ofcoffeeReceived acomplimentfrom customerregardingserviceHadsomecandyreceived callfrom thesamecustomertwicedeescalateda difficultcustomeridentified apattern orpotentialissueSaw morethan 3coworkersfrom team inofficeCustomercalled youby thewrong nameA customermade yousmile orlaughtook amobilecallCustomerputs youon holdApologizedto acustomertook anap onlunch orbreakRecreatedan errorissue onPay.govHandled anescalationbyphone/emailReferred acustomerback to theagencylearnedsomethingnew (provideexample)wentabove andbeyond fora customerHelped ateammemberdirectly

A day in Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. received a call to cancel payment
  2. Provided IRS PDF workaround (successfully)
  3. Posted a work appropriate joke in team chat
  4. You made a customer smile/laugh
  5. Sent a good morning message in the team's chat
  6. Had a cup of coffee
  7. Received a compliment from customer regarding service
  8. Had some candy
  9. received call from the same customer twice
  10. deescalated a difficult customer
  11. identified a pattern or potential issue
  12. Saw more than 3 coworkers from team in office
  13. Customer called you by the wrong name
  14. A customer made you smile or laugh
  15. took a mobile call
  16. Customer puts you on hold
  17. Apologized to a customer
  18. took a nap on lunch or break
  19. Recreated an error issue on Pay.gov
  20. Handled an escalation by phone/email
  21. Referred a customer back to the agency
  22. learned something new (provide example)
  23. went above and beyond for a customer
  24. Helped a team member directly