(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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took a mobile call
Provided IRS PDF workaround (successfully)
Customer called you by the wrong name
Apologized to a customer
Recreated an error issue on Pay.gov
received a call to cancel payment
Saw more than 3 coworkers from team in office
Sent a good morning message in the team's chat
Helped a team member directly
received call from the same customer twice
Customer puts you on hold
Handled an escalation by phone/email
identified a pattern or potential issue
Referred a customer back to the agency
Received a compliment from customer regarding service
