Customerputs youon holdProvided IRSPDFworkaround(successfully)Recreatedan errorissue onPay.govPosted aworkappropriatejoke in teamchatdeescalateda difficultcustomerReferred acustomerback to theagencyreceived callfrom thesamecustomertwiceYou madea customersmile/laughSent a goodmorningmessage inthe team'schattook amobilecallA customermade yousmile orlaughHandled anescalationbyphone/emailidentified apattern orpotentialissueHadsomecandyApologizedto acustomerwentabove andbeyond fora customerreceived acall tocancelpaymentSaw morethan 3coworkersfrom team inofficeReceived acomplimentfrom customerregardingservicetook anap onlunch orbreaklearnedsomethingnew (provideexample)Customercalled youby thewrong nameHad acup ofcoffeeHelped ateammemberdirectlyCustomerputs youon holdProvided IRSPDFworkaround(successfully)Recreatedan errorissue onPay.govPosted aworkappropriatejoke in teamchatdeescalateda difficultcustomerReferred acustomerback to theagencyreceived callfrom thesamecustomertwiceYou madea customersmile/laughSent a goodmorningmessage inthe team'schattook amobilecallA customermade yousmile orlaughHandled anescalationbyphone/emailidentified apattern orpotentialissueHadsomecandyApologizedto acustomerwentabove andbeyond fora customerreceived acall tocancelpaymentSaw morethan 3coworkersfrom team inofficeReceived acomplimentfrom customerregardingservicetook anap onlunch orbreaklearnedsomethingnew (provideexample)Customercalled youby thewrong nameHad acup ofcoffeeHelped ateammemberdirectly

A day in Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer puts you on hold
  2. Provided IRS PDF workaround (successfully)
  3. Recreated an error issue on Pay.gov
  4. Posted a work appropriate joke in team chat
  5. deescalated a difficult customer
  6. Referred a customer back to the agency
  7. received call from the same customer twice
  8. You made a customer smile/laugh
  9. Sent a good morning message in the team's chat
  10. took a mobile call
  11. A customer made you smile or laugh
  12. Handled an escalation by phone/email
  13. identified a pattern or potential issue
  14. Had some candy
  15. Apologized to a customer
  16. went above and beyond for a customer
  17. received a call to cancel payment
  18. Saw more than 3 coworkers from team in office
  19. Received a compliment from customer regarding service
  20. took a nap on lunch or break
  21. learned something new (provide example)
  22. Customer called you by the wrong name
  23. Had a cup of coffee
  24. Helped a team member directly