deescalateda difficultcustomerCustomercalled youby thewrong nameHandled anescalationbyphone/emailReceived acomplimentfrom customerregardingservicereceived acall tocancelpaymentlearnedsomethingnew (provideexample)Customerputs youon holdRecreatedan errorissue onPay.govReferred acustomerback to theagencyYou madea customersmile/laughProvided IRSPDFworkaround(successfully)Posted aworkappropriatejoke in teamchatA customermade yousmile orlaughtook anap onlunch orbreakwentabove andbeyond fora customerHelped ateammemberdirectlyHadsomecandytook amobilecallSent a goodmorningmessage inthe team'schatreceived callfrom thesamecustomertwiceApologizedto acustomerHad acup ofcoffeeSaw morethan 3coworkersfrom team inofficeidentified apattern orpotentialissuedeescalateda difficultcustomerCustomercalled youby thewrong nameHandled anescalationbyphone/emailReceived acomplimentfrom customerregardingservicereceived acall tocancelpaymentlearnedsomethingnew (provideexample)Customerputs youon holdRecreatedan errorissue onPay.govReferred acustomerback to theagencyYou madea customersmile/laughProvided IRSPDFworkaround(successfully)Posted aworkappropriatejoke in teamchatA customermade yousmile orlaughtook anap onlunch orbreakwentabove andbeyond fora customerHelped ateammemberdirectlyHadsomecandytook amobilecallSent a goodmorningmessage inthe team'schatreceived callfrom thesamecustomertwiceApologizedto acustomerHad acup ofcoffeeSaw morethan 3coworkersfrom team inofficeidentified apattern orpotentialissue

A day in Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. deescalated a difficult customer
  2. Customer called you by the wrong name
  3. Handled an escalation by phone/email
  4. Received a compliment from customer regarding service
  5. received a call to cancel payment
  6. learned something new (provide example)
  7. Customer puts you on hold
  8. Recreated an error issue on Pay.gov
  9. Referred a customer back to the agency
  10. You made a customer smile/laugh
  11. Provided IRS PDF workaround (successfully)
  12. Posted a work appropriate joke in team chat
  13. A customer made you smile or laugh
  14. took a nap on lunch or break
  15. went above and beyond for a customer
  16. Helped a team member directly
  17. Had some candy
  18. took a mobile call
  19. Sent a good morning message in the team's chat
  20. received call from the same customer twice
  21. Apologized to a customer
  22. Had a cup of coffee
  23. Saw more than 3 coworkers from team in office
  24. identified a pattern or potential issue