This bingo card has 45 words: Corporate Travel & TMCs, Groups & Meetings, Specialty Markets, Responding to RFPs, Updating RFP Profiles, Rate Loading, Group Blocks, Sales Welcome Call, Corporate Gold, Easy Groups, Business Edge, Strategic Pricing RFPs and RFIs, Free!, IHG Way of Sales, Account Intelligence, City Volume, Corporate Rate Planning Tool (CRPT), IHG RFP, IHG Reporting, IHG Concerto, GRS, HCM, MyID, Meeting Broker, Group Booking Tool, Executive Business Review (EBR) with a C-suite stakeholder, Renewal conversation, First call with a newly introduced customer champion, A call where a customer milestone was celebrated or closed out, A call with 3+ customer stakeholders on the line, A call where the CSM had to manage competing priorities from different stakeholders, A call where the CSM proactively introduced a new idea or framed a problem the customer hadn't named yet, A churn risk or escalation conversation, A call where the customer pushed back on Watershed's methodology or data, A call where a product gap or limitation came up and the CSM navigated it live, A red account that later turned green — find the inflection call, A Scope 3 methodology deep-dive, A CSRD / regulatory reporting discussion, A verification or audit prep call, A call where the customer had a sustainability team AND a finance/procurement stakeholder on the line (different goals, one call), An expansion or upsell conversation, A call where a new use case or product was introduced, A customer reference or case study conversation, Kickoff call: CSM-led implementation and Kickoff call: implementation team-led, customer with advanced implementation.

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