MyIDKickoff call:CSM-ledimplementationIHGConcertoRateLoadingKickoff call:implementationteam-led,customer withadvancedimplementationMeetingBrokerCorporateTravel &TMCsIHGWay ofSalesSpecialtyMarketsA call where aproduct gap orlimitation cameup and theCSM navigatedit liveA call with 3+customerstakeholderson the lineA call where theCSM proactivelyintroduced a newidea or framed aproblem thecustomer hadn'tnamed yetIHGRFPA customerreference orcase studyconversationSalesWelcomeCallAverificationor auditprep callRenewalconversationEasyGroupsGroupBlocksIHGReportingA Scope 3methodologydeep-diveA call where thecustomer had asustainability teamAND afinance/procurementstakeholder on theline (different goals,one call)Respondingto RFPsA CSRD /regulatoryreportingdiscussionA red accountthat laterturned green— find theinflection callA call where acustomermilestone wascelebrated orclosed outFree!A call where thecustomerpushed back onWatershed'smethodology ordataA call where theCSM had tomanagecompetingpriorities fromdifferentstakeholdersHCMGroupBookingToolCityVolumeBusinessEdgeStrategicPricingRFPs andRFIsGroups&MeetingsA call wherea new usecase orproduct wasintroducedCorporateGoldAnexpansion orupsellconversationFirst call witha newlyintroducedcustomerchampionCorporateRatePlanningTool (CRPT)A churn riskor escalationconversationExecutiveBusinessReview (EBR)with a C-suitestakeholderGRSAccountIntelligenceUpdatingRFPProfilesMyIDKickoff call:CSM-ledimplementationIHGConcertoRateLoadingKickoff call:implementationteam-led,customer withadvancedimplementationMeetingBrokerCorporateTravel &TMCsIHGWay ofSalesSpecialtyMarketsA call where aproduct gap orlimitation cameup and theCSM navigatedit liveA call with 3+customerstakeholderson the lineA call where theCSM proactivelyintroduced a newidea or framed aproblem thecustomer hadn'tnamed yetIHGRFPA customerreference orcase studyconversationSalesWelcomeCallAverificationor auditprep callRenewalconversationEasyGroupsGroupBlocksIHGReportingA Scope 3methodologydeep-diveA call where thecustomer had asustainability teamAND afinance/procurementstakeholder on theline (different goals,one call)Respondingto RFPsA CSRD /regulatoryreportingdiscussionA red accountthat laterturned green— find theinflection callA call where acustomermilestone wascelebrated orclosed outFree!A call where thecustomerpushed back onWatershed'smethodology ordataA call where theCSM had tomanagecompetingpriorities fromdifferentstakeholdersHCMGroupBookingToolCityVolumeBusinessEdgeStrategicPricingRFPs andRFIsGroups&MeetingsA call wherea new usecase orproduct wasintroducedCorporateGoldAnexpansion orupsellconversationFirst call witha newlyintroducedcustomerchampionCorporateRatePlanningTool (CRPT)A churn riskor escalationconversationExecutiveBusinessReview (EBR)with a C-suitestakeholderGRSAccountIntelligenceUpdatingRFPProfiles

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MyID
  2. Kickoff call: CSM-led implementation
  3. IHG Concerto
  4. Rate Loading
  5. Kickoff call: implementation team-led, customer with advanced implementation
  6. Meeting Broker
  7. Corporate Travel & TMCs
  8. IHG Way of Sales
  9. Specialty Markets
  10. A call where a product gap or limitation came up and the CSM navigated it live
  11. A call with 3+ customer stakeholders on the line
  12. A call where the CSM proactively introduced a new idea or framed a problem the customer hadn't named yet
  13. IHG RFP
  14. A customer reference or case study conversation
  15. Sales Welcome Call
  16. A verification or audit prep call
  17. Renewal conversation
  18. Easy Groups
  19. Group Blocks
  20. IHG Reporting
  21. A Scope 3 methodology deep-dive
  22. A call where the customer had a sustainability team AND a finance/procurement stakeholder on the line (different goals, one call)
  23. Responding to RFPs
  24. A CSRD / regulatory reporting discussion
  25. A red account that later turned green — find the inflection call
  26. A call where a customer milestone was celebrated or closed out
  27. Free!
  28. A call where the customer pushed back on Watershed's methodology or data
  29. A call where the CSM had to manage competing priorities from different stakeholders
  30. HCM
  31. Group Booking Tool
  32. City Volume
  33. Business Edge
  34. Strategic Pricing RFPs and RFIs
  35. Groups & Meetings
  36. A call where a new use case or product was introduced
  37. Corporate Gold
  38. An expansion or upsell conversation
  39. First call with a newly introduced customer champion
  40. Corporate Rate Planning Tool (CRPT)
  41. A churn risk or escalation conversation
  42. Executive Business Review (EBR) with a C-suite stakeholder
  43. GRS
  44. Account Intelligence
  45. Updating RFP Profiles