A call wherea new usecase orproduct wasintroducedA call with 3+customerstakeholderson the lineIHGConcertoA call where theCSM proactivelyintroduced a newidea or framed aproblem thecustomer hadn'tnamed yetBusinessEdgeA call where theCSM had tomanagecompetingpriorities fromdifferentstakeholdersMyIDEasyGroupsHCMA call where thecustomer had asustainability teamAND afinance/procurementstakeholder on theline (different goals,one call)IHGWay ofSalesSalesWelcomeCallExecutiveBusinessReview (EBR)with a C-suitestakeholderA red accountthat laterturned green— find theinflection callAverificationor auditprep callCityVolumeA CSRD /regulatoryreportingdiscussionRenewalconversationCorporateGoldRespondingto RFPsGRSFirst call witha newlyintroducedcustomerchampionIHGReportingSpecialtyMarketsA Scope 3methodologydeep-diveGroupBlocksA churn riskor escalationconversationGroups&MeetingsIHGRFPFree!A call where acustomermilestone wascelebrated orclosed outCorporateTravel &TMCsKickoff call:CSM-ledimplementationA call where thecustomerpushed back onWatershed'smethodology ordataUpdatingRFPProfilesCorporateRatePlanningTool (CRPT)A call where aproduct gap orlimitation cameup and theCSM navigatedit liveRateLoadingMeetingBrokerKickoff call:implementationteam-led,customer withadvancedimplementationAnexpansion orupsellconversationGroupBookingToolStrategicPricingRFPs andRFIsA customerreference orcase studyconversationAccountIntelligenceA call wherea new usecase orproduct wasintroducedA call with 3+customerstakeholderson the lineIHGConcertoA call where theCSM proactivelyintroduced a newidea or framed aproblem thecustomer hadn'tnamed yetBusinessEdgeA call where theCSM had tomanagecompetingpriorities fromdifferentstakeholdersMyIDEasyGroupsHCMA call where thecustomer had asustainability teamAND afinance/procurementstakeholder on theline (different goals,one call)IHGWay ofSalesSalesWelcomeCallExecutiveBusinessReview (EBR)with a C-suitestakeholderA red accountthat laterturned green— find theinflection callAverificationor auditprep callCityVolumeA CSRD /regulatoryreportingdiscussionRenewalconversationCorporateGoldRespondingto RFPsGRSFirst call witha newlyintroducedcustomerchampionIHGReportingSpecialtyMarketsA Scope 3methodologydeep-diveGroupBlocksA churn riskor escalationconversationGroups&MeetingsIHGRFPFree!A call where acustomermilestone wascelebrated orclosed outCorporateTravel &TMCsKickoff call:CSM-ledimplementationA call where thecustomerpushed back onWatershed'smethodology ordataUpdatingRFPProfilesCorporateRatePlanningTool (CRPT)A call where aproduct gap orlimitation cameup and theCSM navigatedit liveRateLoadingMeetingBrokerKickoff call:implementationteam-led,customer withadvancedimplementationAnexpansion orupsellconversationGroupBookingToolStrategicPricingRFPs andRFIsA customerreference orcase studyconversationAccountIntelligence

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A call where a new use case or product was introduced
  2. A call with 3+ customer stakeholders on the line
  3. IHG Concerto
  4. A call where the CSM proactively introduced a new idea or framed a problem the customer hadn't named yet
  5. Business Edge
  6. A call where the CSM had to manage competing priorities from different stakeholders
  7. MyID
  8. Easy Groups
  9. HCM
  10. A call where the customer had a sustainability team AND a finance/procurement stakeholder on the line (different goals, one call)
  11. IHG Way of Sales
  12. Sales Welcome Call
  13. Executive Business Review (EBR) with a C-suite stakeholder
  14. A red account that later turned green — find the inflection call
  15. A verification or audit prep call
  16. City Volume
  17. A CSRD / regulatory reporting discussion
  18. Renewal conversation
  19. Corporate Gold
  20. Responding to RFPs
  21. GRS
  22. First call with a newly introduced customer champion
  23. IHG Reporting
  24. Specialty Markets
  25. A Scope 3 methodology deep-dive
  26. Group Blocks
  27. A churn risk or escalation conversation
  28. Groups & Meetings
  29. IHG RFP
  30. Free!
  31. A call where a customer milestone was celebrated or closed out
  32. Corporate Travel & TMCs
  33. Kickoff call: CSM-led implementation
  34. A call where the customer pushed back on Watershed's methodology or data
  35. Updating RFP Profiles
  36. Corporate Rate Planning Tool (CRPT)
  37. A call where a product gap or limitation came up and the CSM navigated it live
  38. Rate Loading
  39. Meeting Broker
  40. Kickoff call: implementation team-led, customer with advanced implementation
  41. An expansion or upsell conversation
  42. Group Booking Tool
  43. Strategic Pricing RFPs and RFIs
  44. A customer reference or case study conversation
  45. Account Intelligence