A call where aproduct gap orlimitation cameup and theCSM navigatedit liveCityVolumeMeetingBrokerGroupBlocksCorporateTravel &TMCsIHGConcertoCorporateGoldA call where thecustomer had asustainability teamAND afinance/procurementstakeholder on theline (different goals,one call)Groups&MeetingsExecutiveBusinessReview (EBR)with a C-suitestakeholderRenewalconversationUpdatingRFPProfilesAnexpansion orupsellconversationGroupBookingToolFree!A Scope 3methodologydeep-diveStrategicPricingRFPs andRFIsRespondingto RFPsAverificationor auditprep callA red accountthat laterturned green— find theinflection callGRSA call wherea new usecase orproduct wasintroducedA CSRD /regulatoryreportingdiscussionEasyGroupsHCMIHGReportingSalesWelcomeCallFirst call witha newlyintroducedcustomerchampionA call where thecustomerpushed back onWatershed'smethodology ordataKickoff call:CSM-ledimplementationAccountIntelligenceMyIDKickoff call:implementationteam-led,customer withadvancedimplementationA call where theCSM proactivelyintroduced a newidea or framed aproblem thecustomer hadn'tnamed yetCorporateRatePlanningTool (CRPT)A call where theCSM had tomanagecompetingpriorities fromdifferentstakeholdersRateLoadingA churn riskor escalationconversationSpecialtyMarketsA customerreference orcase studyconversationA call with 3+customerstakeholderson the lineBusinessEdgeIHGRFPA call where acustomermilestone wascelebrated orclosed outIHGWay ofSalesA call where aproduct gap orlimitation cameup and theCSM navigatedit liveCityVolumeMeetingBrokerGroupBlocksCorporateTravel &TMCsIHGConcertoCorporateGoldA call where thecustomer had asustainability teamAND afinance/procurementstakeholder on theline (different goals,one call)Groups&MeetingsExecutiveBusinessReview (EBR)with a C-suitestakeholderRenewalconversationUpdatingRFPProfilesAnexpansion orupsellconversationGroupBookingToolFree!A Scope 3methodologydeep-diveStrategicPricingRFPs andRFIsRespondingto RFPsAverificationor auditprep callA red accountthat laterturned green— find theinflection callGRSA call wherea new usecase orproduct wasintroducedA CSRD /regulatoryreportingdiscussionEasyGroupsHCMIHGReportingSalesWelcomeCallFirst call witha newlyintroducedcustomerchampionA call where thecustomerpushed back onWatershed'smethodology ordataKickoff call:CSM-ledimplementationAccountIntelligenceMyIDKickoff call:implementationteam-led,customer withadvancedimplementationA call where theCSM proactivelyintroduced a newidea or framed aproblem thecustomer hadn'tnamed yetCorporateRatePlanningTool (CRPT)A call where theCSM had tomanagecompetingpriorities fromdifferentstakeholdersRateLoadingA churn riskor escalationconversationSpecialtyMarketsA customerreference orcase studyconversationA call with 3+customerstakeholderson the lineBusinessEdgeIHGRFPA call where acustomermilestone wascelebrated orclosed outIHGWay ofSales

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A call where a product gap or limitation came up and the CSM navigated it live
  2. City Volume
  3. Meeting Broker
  4. Group Blocks
  5. Corporate Travel & TMCs
  6. IHG Concerto
  7. Corporate Gold
  8. A call where the customer had a sustainability team AND a finance/procurement stakeholder on the line (different goals, one call)
  9. Groups & Meetings
  10. Executive Business Review (EBR) with a C-suite stakeholder
  11. Renewal conversation
  12. Updating RFP Profiles
  13. An expansion or upsell conversation
  14. Group Booking Tool
  15. Free!
  16. A Scope 3 methodology deep-dive
  17. Strategic Pricing RFPs and RFIs
  18. Responding to RFPs
  19. A verification or audit prep call
  20. A red account that later turned green — find the inflection call
  21. GRS
  22. A call where a new use case or product was introduced
  23. A CSRD / regulatory reporting discussion
  24. Easy Groups
  25. HCM
  26. IHG Reporting
  27. Sales Welcome Call
  28. First call with a newly introduced customer champion
  29. A call where the customer pushed back on Watershed's methodology or data
  30. Kickoff call: CSM-led implementation
  31. Account Intelligence
  32. MyID
  33. Kickoff call: implementation team-led, customer with advanced implementation
  34. A call where the CSM proactively introduced a new idea or framed a problem the customer hadn't named yet
  35. Corporate Rate Planning Tool (CRPT)
  36. A call where the CSM had to manage competing priorities from different stakeholders
  37. Rate Loading
  38. A churn risk or escalation conversation
  39. Specialty Markets
  40. A customer reference or case study conversation
  41. A call with 3+ customer stakeholders on the line
  42. Business Edge
  43. IHG RFP
  44. A call where a customer milestone was celebrated or closed out
  45. IHG Way of Sales