The Abacus Way

The Abacus Way Bingo Card
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This bingo card has a free space and 24 words: Owns a mistake and makes it right, Focuses on solutions instead of blame, Gives someone full attention while listening, Finds a workaround instead of making excuses, Makes the team laugh or lightens the mood, Creates a "WOW" client experience, Gives someone the benefit of the doubt, Suggests a better/faster way to do something, Shares something new they learned, Adapts positively to a change, Chooses what is best for the clients, Sees an issue from the customer's perspective, Sends a warm, helpful email or voicemail, Does a little extra beyond what was required, Plans the day and tackles priorities first, Builds a stronger relationship with a client or coworker, Gives credit to the team instead of themselves, Tries a thoughtful new approach, Uses or improves a repeatable process, Takes action instead of overhinking, Supports the final decision after discussion, Follows a best practice or SOP, Asks questions before making assumptions and Finds a way to save money or increase value.

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