This bingo card has a free space and 24 words: use customer name twice, warm transfer to another department, Say: I can certainly help you..., add special instructions on account, ask cust to donate credits to news in edu, upgrade digital/home delivery account, Say: I understand your frustration, offer same day redelivery, Say: I understand how important it is to rcv your NYT, Verify account number, Say: I'm so sorry this has happened.., ask if anything else I can help you with, advise cust of homedelivery.nytimes.com, Take a one time payment, add email to an existing account, verify full address, update credit card, end call w thnx for callin nyt have a great day, say: what i can do for you right now..., say: can i place you on a brief 1-2 min hold, place account on a vacation, restate what customer is calling in for, offer the watching newsletter and reset a password.
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