Say: Iunderstandhow importantit is to rcv yourNYTupdatecreditcardreset apasswordsay: what ican do foryou rightnow...end call wthnx for callinnyt have agreat daySay: I cancertainlyhelp you...advise cust ofhomedelivery.nytimes.comusecustomernametwiceVerifyaccountnumberupgradedigital/homedeliveryaccountTake aone timepaymentask cust todonatecredits tonews in eduadd emailto anexistingaccountSay: Iunderstandyourfrustrationask ifanything elseI can helpyou withwarmtransfer toanotherdepartmentoffersame dayredeliveryrestate whatcustomer iscalling in forsay: can iplace youon a brief 1-2 min holdSay: I'm sosorry thishashappened..placeaccounton avacationverifyfulladdressadd specialinstructionson accountoffer thewatchingnewsletterSay: Iunderstandhow importantit is to rcv yourNYTupdatecreditcardreset apasswordsay: what ican do foryou rightnow...end call wthnx for callinnyt have agreat daySay: I cancertainlyhelp you...advise cust ofhomedelivery.nytimes.comusecustomernametwiceVerifyaccountnumberupgradedigital/homedeliveryaccountTake aone timepaymentask cust todonatecredits tonews in eduadd emailto anexistingaccountSay: Iunderstandyourfrustrationask ifanything elseI can helpyou withwarmtransfer toanotherdepartmentoffersame dayredeliveryrestate whatcustomer iscalling in forsay: can iplace youon a brief 1-2 min holdSay: I'm sosorry thishashappened..placeaccounton avacationverifyfulladdressadd specialinstructionson accountoffer thewatchingnewsletter

NYT!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say: I understand how important it is to rcv your NYT
  2. update credit card
  3. reset a password
  4. say: what i can do for you right now...
  5. end call w thnx for callin nyt have a great day
  6. Say: I can certainly help you...
  7. advise cust of homedelivery.nytimes.com
  8. use customer name twice
  9. Verify account number
  10. upgrade digital/home delivery account
  11. Take a one time payment
  12. ask cust to donate credits to news in edu
  13. add email to an existing account
  14. Say: I understand your frustration
  15. ask if anything else I can help you with
  16. warm transfer to another department
  17. offer same day redelivery
  18. restate what customer is calling in for
  19. say: can i place you on a brief 1-2 min hold
  20. Say: I'm so sorry this has happened..
  21. place account on a vacation
  22. verify full address
  23. add special instructions on account
  24. offer the watching newsletter