Verifyaccountnumberend call wthnx for callinnyt have agreat dayadd emailto anexistingaccountTake aone timepaymentSay: I'm sosorry thishashappened..usecustomernametwicesay: can iplace youon a brief 1-2 min holdSay: Iunderstandhow importantit is to rcv yourNYTadd specialinstructionson accountrestate whatcustomer iscalling in foradvise cust ofhomedelivery.nytimes.comoffer thewatchingnewsletterSay: I cancertainlyhelp you...say: what ican do foryou rightnow...updatecreditcardask cust todonatecredits tonews in eduSay: Iunderstandyourfrustrationverifyfulladdressreset apasswordoffersame dayredeliverywarmtransfer toanotherdepartmentask ifanything elseI can helpyou withplaceaccounton avacationupgradedigital/homedeliveryaccountVerifyaccountnumberend call wthnx for callinnyt have agreat dayadd emailto anexistingaccountTake aone timepaymentSay: I'm sosorry thishashappened..usecustomernametwicesay: can iplace youon a brief 1-2 min holdSay: Iunderstandhow importantit is to rcv yourNYTadd specialinstructionson accountrestate whatcustomer iscalling in foradvise cust ofhomedelivery.nytimes.comoffer thewatchingnewsletterSay: I cancertainlyhelp you...say: what ican do foryou rightnow...updatecreditcardask cust todonatecredits tonews in eduSay: Iunderstandyourfrustrationverifyfulladdressreset apasswordoffersame dayredeliverywarmtransfer toanotherdepartmentask ifanything elseI can helpyou withplaceaccounton avacationupgradedigital/homedeliveryaccount

NYT!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify account number
  2. end call w thnx for callin nyt have a great day
  3. add email to an existing account
  4. Take a one time payment
  5. Say: I'm so sorry this has happened..
  6. use customer name twice
  7. say: can i place you on a brief 1-2 min hold
  8. Say: I understand how important it is to rcv your NYT
  9. add special instructions on account
  10. restate what customer is calling in for
  11. advise cust of homedelivery.nytimes.com
  12. offer the watching newsletter
  13. Say: I can certainly help you...
  14. say: what i can do for you right now...
  15. update credit card
  16. ask cust to donate credits to news in edu
  17. Say: I understand your frustration
  18. verify full address
  19. reset a password
  20. offer same day redelivery
  21. warm transfer to another department
  22. ask if anything else I can help you with
  23. place account on a vacation
  24. upgrade digital/home delivery account