(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say: I understand your frustration
warm transfer to another department
say: what i can do for you right now...
upgrade digital/home delivery account
add email to an existing account
Say: I can certainly help you...
Say: I understand how important it is to rcv your NYT
