(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say: I understand your frustration
offer the watching newsletter
reset a password
Verify account number
update credit card
Say: I'm so sorry this has happened..
verify full address
offer same day redelivery
restate what customer is calling in for
ask if anything else I can help you with
Say: I understand how important it is to rcv your NYT
