(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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update credit card
Say: I can certainly help you...
offer same day redelivery
place account on a vacation
end call w thnx for callin nyt have a great day
Verify account number
use customer name twice
Say: I'm so sorry this has happened..
verify full address
add special instructions on account
say: what i can do for you right now...
Take a one time payment
offer the watching newsletter
advise cust of homedelivery.nytimes.com
upgrade digital/home delivery account
ask if anything else I can help you with
Say: I understand your frustration
add email to an existing account
say: can i place you on a brief 1-2 min hold
Say: I understand how important it is to rcv your NYT
