(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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verify full address
add special instructions on account
end call w thnx for callin nyt have a great day
add email to an existing account
Say: I can certainly help you...
warm transfer to another department
advise cust of homedelivery.nytimes.com
offer same day redelivery
Take a one time payment
upgrade digital/home delivery account
say: what i can do for you right now...
use customer name twice
ask if anything else I can help you with
place account on a vacation
Say: I understand your frustration
Say: I'm so sorry this has happened..
ask cust to donate credits to news in edu
say: can i place you on a brief 1-2 min hold
restate what customer is calling in for
update credit card
reset a password
Verify account number
offer the watching newsletter
Say: I understand how important it is to rcv your NYT
