(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say: I understand your frustration
Verify account number
ask if anything else I can help you with
add special instructions on account
add email to an existing account
end call w thnx for callin nyt have a great day
use customer name twice
Take a one time payment
reset a password
place account on a vacation
advise cust of homedelivery.nytimes.com
restate what customer is calling in for
Say: I'm so sorry this has happened..
verify full address
warm transfer to another department
update credit card
Say: I can certainly help you...
Say: I understand how important it is to rcv your NYT
