This bingo card has 22 images, a free space and 29 words: In #unstoppables, tell us about a situation where probing questions helped someone (member, personal life example, etc.), Receive a positive MSAT verbatim from a member, Receive IH Rewards for helping out a teammate, Turn around an upset member with a documented positive outcome, Use probing to uncover the a latent issue in a member interaction, Educate a member on a benefit or resource they did not know they had, Successfully complete a warm handoff or conference call that moved a case forward, Help a peer in #comcast-careteam or team channel, Submit a Proud to Share Call, Help a member understand a confusing bill, claim, or coverage question, Share a member impact story in #patient-impact, Identify and fix a misunderstanding before it became a repeat contact, Participate in a team game or poll related to advocacy, Give a peer IH Rewards for strong advocacy, Ask a thoughtful question in Slack that sparks useful team discussion, Refer a Member to SpringHealth, Demonstrate strong follow-through on a case that required multiple touchpoints, Close the loop with a member after research or outreach was completed, Share a real example of empathy making a difference in an interaction, Use de-escalation skills successfully during a difficult interaction, Refer a member with chronic illness or pregnancy to CCM benefits, Support team culture by posting encouragement or celebrating a teammate win in slack!, Score a 95% or higher on an interaction, Share a best-practice tip in a team Slack channel that helps others advocate more effectively, Complete wrap up time in <45 seconds with complete documentation, Complete an interaction that demonstrates both efficiency and high-quality advocacy, Refer a member to one of Comcast's financial benefits, Suggest an improvement to a job aid or workflow and Refer a member with unresolved, long term symptoms to EMO.
Bingo | Engagement BINGO | SUMMER BINGO | All things Value | Relationship Selling Bingo
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