Give a peerIH Rewardsfor strongadvocacyShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectively Help a peerin #comcast-careteam orteamchannelRefer amember withchronic illnessor pregnancy toCCM benefitsShare amemberimpact storyin #patient-impactSubmit aProud toShareCall Submit aProud toShareCallHelp a memberunderstand aconfusing bill,claim, orcoveragequestionIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Successfullycomplete awarm handoffor conferencecall that moveda case forwardShare a realexample ofempathymaking adifference in aninteraction Score a95% orhigher on aninteractionEducate amember on abenefit orresource theydid not knowthey hadRefer aMember toSpringHealth Support teamculture by postingencouragementor celebrating ateammate win inslack!Use probingto uncover thea latent issuein a memberinteractionReceive apositiveMSATverbatim froma memberSuggest animprovementto a job aidor workflowRefer amember to oneof Comcast'sfinancialbenefitsUse de-escalation skillssuccessfullyduring a difficultinteractionDemonstratestrong follow-through on acase thatrequired multipletouchpointsComplete wrapup time in <45seconds withcompletedocumentationTurn around anupset memberwith adocumentedpositiveoutcomeAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Complete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyParticipate ina team gameor pollrelated toadvocacyClose the loopwith a memberafter researchor outreachwas completedIdentify and fix amisunderstandingbefore it becamea repeat contact  Receive IHRewards forhelping outa teammate Refer a memberwith unresolved,long termsymptoms toEMOGive a peerIH Rewardsfor strongadvocacyShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyHelp a peerin #comcast-careteam orteamchannelRefer amember withchronic illnessor pregnancy toCCM benefitsShare amemberimpact storyin #patient-impactSubmit aProud toShareCall Submit aProud toShareCallHelp a memberunderstand aconfusing bill,claim, orcoveragequestionIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Successfullycomplete awarm handoffor conferencecall that moveda case forwardShare a realexample ofempathymaking adifference in aninteraction Score a95% orhigher on aninteractionEducate amember on abenefit orresource theydid not knowthey hadRefer aMember toSpringHealth Support teamculture by postingencouragementor celebrating ateammate win inslack!Use probingto uncover thea latent issuein a memberinteractionReceive apositiveMSATverbatim froma memberSuggest animprovementto a job aidor workflowRefer amember to oneof Comcast'sfinancialbenefitsUse de-escalation skillssuccessfullyduring a difficultinteractionDemonstratestrong follow-through on acase thatrequired multipletouchpointsComplete wrapup time in <45seconds withcompletedocumentationTurn around anupset memberwith adocumentedpositiveoutcomeAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Complete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyParticipate ina team gameor pollrelated toadvocacyClose the loopwith a memberafter researchor outreachwas completedIdentify and fix amisunderstandingbefore it becamea repeat contact  Receive IHRewards forhelping outa teammate Refer a memberwith unresolved,long termsymptoms toEMO

Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a peer IH Rewards for strong advocacy
  2. Share a best-practice tip in a team Slack channel that helps others advocate more effectively
  3. Help a peer in #comcast-careteam or team channel
  4. Refer a member with chronic illness or pregnancy to CCM benefits
  5. Share a member impact story in #patient-impact
  6. Submit a Proud to Share Call
    Submit a Proud to Share Call
  7. Help a member understand a confusing bill, claim, or coverage question
  8. In #unstoppables, tell us about a situation where probing questions helped someone (member, personal life example, etc.)
  9. Successfully complete a warm handoff or conference call that moved a case forward
  10. Share a real example of empathy making a difference in an interaction
  11. Score a 95% or higher on an interaction
  12. Educate a member on a benefit or resource they did not know they had
  13. Refer a Member to SpringHealth
  14. Support team culture by posting encouragement or celebrating a teammate win in slack!
  15. Use probing to uncover the a latent issue in a member interaction
  16. Receive a positive MSAT verbatim from a member
  17. Suggest an improvement to a job aid or workflow
  18. Refer a member to one of Comcast's financial benefits
  19. Use de-escalation skills successfully during a difficult interaction
  20. Demonstrate strong follow-through on a case that required multiple touchpoints
  21. Complete wrap up time in <45 seconds with complete documentation
  22. Turn around an upset member with a documented positive outcome
  23. Ask a thoughtful question in Slack that sparks useful team discussion
  24. Complete an interaction that demonstrates both efficiency and high-quality advocacy
  25. Participate in a team game or poll related to advocacy
  26. Close the loop with a member after research or outreach was completed
  27. Identify and fix a misunderstanding before it became a repeat contact
  28. Receive IH Rewards for helping out a teammate
  29. Refer a member with unresolved, long term symptoms to EMO