Share a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyShare a realexample ofempathymaking adifference in aninteraction Refer amember to oneof Comcast'sfinancialbenefitsShare amemberimpact storyin #patient-impact In #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Give a peerIH Rewardsfor strongadvocacyReceive IHRewards forhelping outa teammate Refer a memberwith unresolved,long termsymptoms toEMOTurn around anupset memberwith adocumentedpositiveoutcomeRefer aMember toSpringHealth Refer amember withchronic illnessor pregnancy toCCM benefitsComplete wrapup time in <45seconds withcompletedocumentationSupport teamculture by postingencouragementor celebrating ateammate win inslack!Use de-escalation skillssuccessfullyduring a difficultinteractionSuggest animprovementto a job aidor workflowHelp a memberunderstand aconfusing bill,claim, orcoveragequestionIdentify and fix amisunderstandingbefore it becamea repeat contact  Complete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyUse probingto uncover thea latent issuein a memberinteractionSubmit aProud toShareCall Submit aProud toShareCallScore a95% orhigher on aninteractionEducate amember on abenefit orresource theydid not knowthey hadReceive apositiveMSATverbatim froma memberParticipate ina team gameor pollrelated toadvocacyDemonstratestrong follow-through on acase thatrequired multipletouchpointsAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Close the loopwith a memberafter researchor outreachwas completedHelp a peerin #comcast-careteam orteamchannelSuccessfullycomplete awarm handoffor conferencecall that moveda case forwardShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyShare a realexample ofempathymaking adifference in aninteraction Refer amember to oneof Comcast'sfinancialbenefitsShare amemberimpact storyin #patient-impactIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Give a peerIH Rewardsfor strongadvocacyReceive IHRewards forhelping outa teammate Refer a memberwith unresolved,long termsymptoms toEMOTurn around anupset memberwith adocumentedpositiveoutcomeRefer aMember toSpringHealth Refer amember withchronic illnessor pregnancy toCCM benefitsComplete wrapup time in <45seconds withcompletedocumentationSupport teamculture by postingencouragementor celebrating ateammate win inslack!Use de-escalation skillssuccessfullyduring a difficultinteractionSuggest animprovementto a job aidor workflowHelp a memberunderstand aconfusing bill,claim, orcoveragequestionIdentify and fix amisunderstandingbefore it becamea repeat contact  Complete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyUse probingto uncover thea latent issuein a memberinteractionSubmit aProud toShareCall Submit aProud toShareCallScore a95% orhigher on aninteractionEducate amember on abenefit orresource theydid not knowthey hadReceive apositiveMSATverbatim froma memberParticipate ina team gameor pollrelated toadvocacyDemonstratestrong follow-through on acase thatrequired multipletouchpointsAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Close the loopwith a memberafter researchor outreachwas completedHelp a peerin #comcast-careteam orteamchannelSuccessfullycomplete awarm handoffor conferencecall that moveda case forward

Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Share a best-practice tip in a team Slack channel that helps others advocate more effectively
  2. Share a real example of empathy making a difference in an interaction
  3. Refer a member to one of Comcast's financial benefits
  4. Share a member impact story in #patient-impact
  5. In #unstoppables, tell us about a situation where probing questions helped someone (member, personal life example, etc.)
  6. Give a peer IH Rewards for strong advocacy
  7. Receive IH Rewards for helping out a teammate
  8. Refer a member with unresolved, long term symptoms to EMO
  9. Turn around an upset member with a documented positive outcome
  10. Refer a Member to SpringHealth
  11. Refer a member with chronic illness or pregnancy to CCM benefits
  12. Complete wrap up time in <45 seconds with complete documentation
  13. Support team culture by posting encouragement or celebrating a teammate win in slack!
  14. Use de-escalation skills successfully during a difficult interaction
  15. Suggest an improvement to a job aid or workflow
  16. Help a member understand a confusing bill, claim, or coverage question
  17. Identify and fix a misunderstanding before it became a repeat contact
  18. Complete an interaction that demonstrates both efficiency and high-quality advocacy
  19. Use probing to uncover the a latent issue in a member interaction
  20. Submit a Proud to Share Call
    Submit a Proud to Share Call
  21. Score a 95% or higher on an interaction
  22. Educate a member on a benefit or resource they did not know they had
  23. Receive a positive MSAT verbatim from a member
  24. Participate in a team game or poll related to advocacy
  25. Demonstrate strong follow-through on a case that required multiple touchpoints
  26. Ask a thoughtful question in Slack that sparks useful team discussion
  27. Close the loop with a member after research or outreach was completed
  28. Help a peer in #comcast-careteam or team channel
  29. Successfully complete a warm handoff or conference call that moved a case forward