Give a peerIH Rewardsfor strongadvocacyEducate amember on abenefit orresource theydid not knowthey hadUse probingto uncover thea latent issuein a memberinteraction  Refer a memberwith unresolved,long termsymptoms toEMOComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacySubmit aProud toShareCall Submit aProud toShareCallIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Successfullycomplete awarm handoffor conferencecall that moveda case forwardParticipate ina team gameor pollrelated toadvocacyRefer amember to oneof Comcast'sfinancialbenefitsIdentify and fix amisunderstandingbefore it becamea repeat contact  Score a95% orhigher on aninteractionTurn around anupset memberwith adocumentedpositiveoutcomeRefer aMember toSpringHealth Support teamculture by postingencouragementor celebrating ateammate win inslack!Complete wrapup time in <45seconds withcompletedocumentationUse de-escalation skillssuccessfullyduring a difficultinteractionShare amemberimpact storyin #patient-impactReceive apositiveMSATverbatim froma memberAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Share a realexample ofempathymaking adifference in aninteraction Demonstratestrong follow-through on acase thatrequired multipletouchpointsHelp a peerin #comcast-careteam orteamchannelReceive IHRewards forhelping outa teammateHelp a memberunderstand aconfusing bill,claim, orcoveragequestionSuggest animprovementto a job aidor workflowShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyRefer amember withchronic illnessor pregnancy toCCM benefitsClose the loopwith a memberafter researchor outreachwas completedGive a peerIH Rewardsfor strongadvocacyEducate amember on abenefit orresource theydid not knowthey hadUse probingto uncover thea latent issuein a memberinteraction Refer a memberwith unresolved,long termsymptoms toEMOComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacySubmit aProud toShareCall Submit aProud toShareCallIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Successfullycomplete awarm handoffor conferencecall that moveda case forwardParticipate ina team gameor pollrelated toadvocacyRefer amember to oneof Comcast'sfinancialbenefitsIdentify and fix amisunderstandingbefore it becamea repeat contact  Score a95% orhigher on aninteractionTurn around anupset memberwith adocumentedpositiveoutcomeRefer aMember toSpringHealth Support teamculture by postingencouragementor celebrating ateammate win inslack!Complete wrapup time in <45seconds withcompletedocumentationUse de-escalation skillssuccessfullyduring a difficultinteractionShare amemberimpact storyin #patient-impactReceive apositiveMSATverbatim froma memberAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Share a realexample ofempathymaking adifference in aninteraction Demonstratestrong follow-through on acase thatrequired multipletouchpointsHelp a peerin #comcast-careteam orteamchannelReceive IHRewards forhelping outa teammateHelp a memberunderstand aconfusing bill,claim, orcoveragequestionSuggest animprovementto a job aidor workflowShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyRefer amember withchronic illnessor pregnancy toCCM benefitsClose the loopwith a memberafter researchor outreachwas completed

Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a peer IH Rewards for strong advocacy
  2. Educate a member on a benefit or resource they did not know they had
  3. Use probing to uncover the a latent issue in a member interaction
  4. Refer a member with unresolved, long term symptoms to EMO
  5. Complete an interaction that demonstrates both efficiency and high-quality advocacy
  6. Submit a Proud to Share Call
    Submit a Proud to Share Call
  7. In #unstoppables, tell us about a situation where probing questions helped someone (member, personal life example, etc.)
  8. Successfully complete a warm handoff or conference call that moved a case forward
  9. Participate in a team game or poll related to advocacy
  10. Refer a member to one of Comcast's financial benefits
  11. Identify and fix a misunderstanding before it became a repeat contact
  12. Score a 95% or higher on an interaction
  13. Turn around an upset member with a documented positive outcome
  14. Refer a Member to SpringHealth
  15. Support team culture by posting encouragement or celebrating a teammate win in slack!
  16. Complete wrap up time in <45 seconds with complete documentation
  17. Use de-escalation skills successfully during a difficult interaction
  18. Share a member impact story in #patient-impact
  19. Receive a positive MSAT verbatim from a member
  20. Ask a thoughtful question in Slack that sparks useful team discussion
  21. Share a real example of empathy making a difference in an interaction
  22. Demonstrate strong follow-through on a case that required multiple touchpoints
  23. Help a peer in #comcast-careteam or team channel
  24. Receive IH Rewards for helping out a teammate
  25. Help a member understand a confusing bill, claim, or coverage question
  26. Suggest an improvement to a job aid or workflow
  27. Share a best-practice tip in a team Slack channel that helps others advocate more effectively
  28. Refer a member with chronic illness or pregnancy to CCM benefits
  29. Close the loop with a member after research or outreach was completed