Successfullycomplete awarm handoffor conferencecall that moveda case forward  Refer a memberwith unresolved,long termsymptoms toEMOUse probingto uncover thea latent issuein a memberinteractionScore a95% orhigher on aninteractionComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyReceive apositiveMSATverbatim froma memberReceive IHRewards forhelping outa teammateSuggest animprovementto a job aidor workflowIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Support teamculture by postingencouragementor celebrating ateammate win inslack!Share a realexample ofempathymaking adifference in aninteraction Share amemberimpact storyin #patient-impactSubmit aProud toShareCall Submit aProud toShareCallHelp a peerin #comcast-careteam orteamchannelRefer amember to oneof Comcast'sfinancialbenefitsAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Give a peerIH Rewardsfor strongadvocacyIdentify and fix amisunderstandingbefore it becamea repeat contact  Refer amember withchronic illnessor pregnancy toCCM benefitsRefer aMember toSpringHealth Complete wrapup time in <45seconds withcompletedocumentationEducate amember on abenefit orresource theydid not knowthey hadParticipate ina team gameor pollrelated toadvocacyDemonstratestrong follow-through on acase thatrequired multipletouchpointsShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyClose the loopwith a memberafter researchor outreachwas completedHelp a memberunderstand aconfusing bill,claim, orcoveragequestionTurn around anupset memberwith adocumentedpositiveoutcomeUse de-escalation skillssuccessfullyduring a difficultinteractionSuccessfullycomplete awarm handoffor conferencecall that moveda case forward Refer a memberwith unresolved,long termsymptoms toEMOUse probingto uncover thea latent issuein a memberinteractionScore a95% orhigher on aninteractionComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyReceive apositiveMSATverbatim froma memberReceive IHRewards forhelping outa teammateSuggest animprovementto a job aidor workflowIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Support teamculture by postingencouragementor celebrating ateammate win inslack!Share a realexample ofempathymaking adifference in aninteraction Share amemberimpact storyin #patient-impactSubmit aProud toShareCall Submit aProud toShareCallHelp a peerin #comcast-careteam orteamchannelRefer amember to oneof Comcast'sfinancialbenefitsAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Give a peerIH Rewardsfor strongadvocacyIdentify and fix amisunderstandingbefore it becamea repeat contact  Refer amember withchronic illnessor pregnancy toCCM benefitsRefer aMember toSpringHealth Complete wrapup time in <45seconds withcompletedocumentationEducate amember on abenefit orresource theydid not knowthey hadParticipate ina team gameor pollrelated toadvocacyDemonstratestrong follow-through on acase thatrequired multipletouchpointsShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyClose the loopwith a memberafter researchor outreachwas completedHelp a memberunderstand aconfusing bill,claim, orcoveragequestionTurn around anupset memberwith adocumentedpositiveoutcomeUse de-escalation skillssuccessfullyduring a difficultinteraction

Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully complete a warm handoff or conference call that moved a case forward
  2. Refer a member with unresolved, long term symptoms to EMO
  3. Use probing to uncover the a latent issue in a member interaction
  4. Score a 95% or higher on an interaction
  5. Complete an interaction that demonstrates both efficiency and high-quality advocacy
  6. Receive a positive MSAT verbatim from a member
  7. Receive IH Rewards for helping out a teammate
  8. Suggest an improvement to a job aid or workflow
  9. In #unstoppables, tell us about a situation where probing questions helped someone (member, personal life example, etc.)
  10. Support team culture by posting encouragement or celebrating a teammate win in slack!
  11. Share a real example of empathy making a difference in an interaction
  12. Share a member impact story in #patient-impact
  13. Submit a Proud to Share Call
    Submit a Proud to Share Call
  14. Help a peer in #comcast-careteam or team channel
  15. Refer a member to one of Comcast's financial benefits
  16. Ask a thoughtful question in Slack that sparks useful team discussion
  17. Give a peer IH Rewards for strong advocacy
  18. Identify and fix a misunderstanding before it became a repeat contact
  19. Refer a member with chronic illness or pregnancy to CCM benefits
  20. Refer a Member to SpringHealth
  21. Complete wrap up time in <45 seconds with complete documentation
  22. Educate a member on a benefit or resource they did not know they had
  23. Participate in a team game or poll related to advocacy
  24. Demonstrate strong follow-through on a case that required multiple touchpoints
  25. Share a best-practice tip in a team Slack channel that helps others advocate more effectively
  26. Close the loop with a member after research or outreach was completed
  27. Help a member understand a confusing bill, claim, or coverage question
  28. Turn around an upset member with a documented positive outcome
  29. Use de-escalation skills successfully during a difficult interaction