Educate amember on abenefit orresource theydid not knowthey hadIdentify and fix amisunderstandingbefore it becamea repeat contact  Share a realexample ofempathymaking adifference in aninteraction  In #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Refer amember to oneof Comcast'sfinancialbenefitsReceive IHRewards forhelping outa teammateSuggest animprovementto a job aidor workflowComplete wrapup time in <45seconds withcompletedocumentationGive a peerIH Rewardsfor strongadvocacy Refer a memberwith unresolved,long termsymptoms toEMOAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Receive apositiveMSATverbatim froma memberShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyHelp a memberunderstand aconfusing bill,claim, orcoveragequestionRefer amember withchronic illnessor pregnancy toCCM benefitsSubmit aProud toShareCall Submit aProud toShareCallHelp a peerin #comcast-careteam orteamchannelDemonstratestrong follow-through on acase thatrequired multipletouchpointsComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyShare amemberimpact storyin #patient-impactClose the loopwith a memberafter researchor outreachwas completedSuccessfullycomplete awarm handoffor conferencecall that moveda case forwardParticipate ina team gameor pollrelated toadvocacySupport teamculture by postingencouragementor celebrating ateammate win inslack!Turn around anupset memberwith adocumentedpositiveoutcomeUse probingto uncover thea latent issuein a memberinteractionUse de-escalation skillssuccessfullyduring a difficultinteractionRefer aMember toSpringHealth Score a95% orhigher on aninteractionEducate amember on abenefit orresource theydid not knowthey hadIdentify and fix amisunderstandingbefore it becamea repeat contact  Share a realexample ofempathymaking adifference in aninteraction In #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Refer amember to oneof Comcast'sfinancialbenefitsReceive IHRewards forhelping outa teammateSuggest animprovementto a job aidor workflowComplete wrapup time in <45seconds withcompletedocumentationGive a peerIH Rewardsfor strongadvocacy Refer a memberwith unresolved,long termsymptoms toEMOAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Receive apositiveMSATverbatim froma memberShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyHelp a memberunderstand aconfusing bill,claim, orcoveragequestionRefer amember withchronic illnessor pregnancy toCCM benefitsSubmit aProud toShareCall Submit aProud toShareCallHelp a peerin #comcast-careteam orteamchannelDemonstratestrong follow-through on acase thatrequired multipletouchpointsComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyShare amemberimpact storyin #patient-impactClose the loopwith a memberafter researchor outreachwas completedSuccessfullycomplete awarm handoffor conferencecall that moveda case forwardParticipate ina team gameor pollrelated toadvocacySupport teamculture by postingencouragementor celebrating ateammate win inslack!Turn around anupset memberwith adocumentedpositiveoutcomeUse probingto uncover thea latent issuein a memberinteractionUse de-escalation skillssuccessfullyduring a difficultinteractionRefer aMember toSpringHealth Score a95% orhigher on aninteraction

Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate a member on a benefit or resource they did not know they had
  2. Identify and fix a misunderstanding before it became a repeat contact
  3. Share a real example of empathy making a difference in an interaction
  4. In #unstoppables, tell us about a situation where probing questions helped someone (member, personal life example, etc.)
  5. Refer a member to one of Comcast's financial benefits
  6. Receive IH Rewards for helping out a teammate
  7. Suggest an improvement to a job aid or workflow
  8. Complete wrap up time in <45 seconds with complete documentation
  9. Give a peer IH Rewards for strong advocacy
  10. Refer a member with unresolved, long term symptoms to EMO
  11. Ask a thoughtful question in Slack that sparks useful team discussion
  12. Receive a positive MSAT verbatim from a member
  13. Share a best-practice tip in a team Slack channel that helps others advocate more effectively
  14. Help a member understand a confusing bill, claim, or coverage question
  15. Refer a member with chronic illness or pregnancy to CCM benefits
  16. Submit a Proud to Share Call
    Submit a Proud to Share Call
  17. Help a peer in #comcast-careteam or team channel
  18. Demonstrate strong follow-through on a case that required multiple touchpoints
  19. Complete an interaction that demonstrates both efficiency and high-quality advocacy
  20. Share a member impact story in #patient-impact
  21. Close the loop with a member after research or outreach was completed
  22. Successfully complete a warm handoff or conference call that moved a case forward
  23. Participate in a team game or poll related to advocacy
  24. Support team culture by posting encouragement or celebrating a teammate win in slack!
  25. Turn around an upset member with a documented positive outcome
  26. Use probing to uncover the a latent issue in a member interaction
  27. Use de-escalation skills successfully during a difficult interaction
  28. Refer a Member to SpringHealth
  29. Score a 95% or higher on an interaction