Suggest animprovementto a job aidor workflowSupport teamculture by postingencouragementor celebrating ateammate win inslack!  Refer a memberwith unresolved,long termsymptoms toEMOComplete wrapup time in <45seconds withcompletedocumentationEducate amember on abenefit orresource theydid not knowthey hadReceive IHRewards forhelping outa teammateTurn around anupset memberwith adocumentedpositiveoutcomeUse probingto uncover thea latent issuein a memberinteractionRefer aMember toSpringHealth Score a95% orhigher on aninteractionRefer amember to oneof Comcast'sfinancialbenefitsUse de-escalation skillssuccessfullyduring a difficultinteractionComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyHelp a peerin #comcast-careteam orteamchannelSuccessfullycomplete awarm handoffor conferencecall that moveda case forwardGive a peerIH Rewardsfor strongadvocacyIdentify and fix amisunderstandingbefore it becamea repeat contact  Share a realexample ofempathymaking adifference in aninteraction Close the loopwith a memberafter researchor outreachwas completedShare amemberimpact storyin #patient-impactHelp a memberunderstand aconfusing bill,claim, orcoveragequestionParticipate ina team gameor pollrelated toadvocacyDemonstratestrong follow-through on acase thatrequired multipletouchpointsSubmit aProud toShareCall Submit aProud toShareCallAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Refer amember withchronic illnessor pregnancy toCCM benefitsIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Receive apositiveMSATverbatim froma memberSuggest animprovementto a job aidor workflowSupport teamculture by postingencouragementor celebrating ateammate win inslack! Refer a memberwith unresolved,long termsymptoms toEMOComplete wrapup time in <45seconds withcompletedocumentationEducate amember on abenefit orresource theydid not knowthey hadReceive IHRewards forhelping outa teammateTurn around anupset memberwith adocumentedpositiveoutcomeUse probingto uncover thea latent issuein a memberinteractionRefer aMember toSpringHealth Score a95% orhigher on aninteractionRefer amember to oneof Comcast'sfinancialbenefitsUse de-escalation skillssuccessfullyduring a difficultinteractionComplete aninteraction thatdemonstratesboth efficiencyand high-qualityadvocacyShare a best-practice tip in ateam Slackchannel that helpsothers advocatemore effectivelyHelp a peerin #comcast-careteam orteamchannelSuccessfullycomplete awarm handoffor conferencecall that moveda case forwardGive a peerIH Rewardsfor strongadvocacyIdentify and fix amisunderstandingbefore it becamea repeat contact  Share a realexample ofempathymaking adifference in aninteraction Close the loopwith a memberafter researchor outreachwas completedShare amemberimpact storyin #patient-impactHelp a memberunderstand aconfusing bill,claim, orcoveragequestionParticipate ina team gameor pollrelated toadvocacyDemonstratestrong follow-through on acase thatrequired multipletouchpointsSubmit aProud toShareCall Submit aProud toShareCallAsk a thoughtfulquestion inSlack thatsparks usefulteam discussion Refer amember withchronic illnessor pregnancy toCCM benefitsIn #unstoppables,tell us about asituation whereprobing questionshelped someone(member, personallife example, etc.)Receive apositiveMSATverbatim froma member

Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Suggest an improvement to a job aid or workflow
  2. Support team culture by posting encouragement or celebrating a teammate win in slack!
  3. Refer a member with unresolved, long term symptoms to EMO
  4. Complete wrap up time in <45 seconds with complete documentation
  5. Educate a member on a benefit or resource they did not know they had
  6. Receive IH Rewards for helping out a teammate
  7. Turn around an upset member with a documented positive outcome
  8. Use probing to uncover the a latent issue in a member interaction
  9. Refer a Member to SpringHealth
  10. Score a 95% or higher on an interaction
  11. Refer a member to one of Comcast's financial benefits
  12. Use de-escalation skills successfully during a difficult interaction
  13. Complete an interaction that demonstrates both efficiency and high-quality advocacy
  14. Share a best-practice tip in a team Slack channel that helps others advocate more effectively
  15. Help a peer in #comcast-careteam or team channel
  16. Successfully complete a warm handoff or conference call that moved a case forward
  17. Give a peer IH Rewards for strong advocacy
  18. Identify and fix a misunderstanding before it became a repeat contact
  19. Share a real example of empathy making a difference in an interaction
  20. Close the loop with a member after research or outreach was completed
  21. Share a member impact story in #patient-impact
  22. Help a member understand a confusing bill, claim, or coverage question
  23. Participate in a team game or poll related to advocacy
  24. Demonstrate strong follow-through on a case that required multiple touchpoints
  25. Submit a Proud to Share Call
    Submit a Proud to Share Call
  26. Ask a thoughtful question in Slack that sparks useful team discussion
  27. Refer a member with chronic illness or pregnancy to CCM benefits
  28. In #unstoppables, tell us about a situation where probing questions helped someone (member, personal life example, etc.)
  29. Receive a positive MSAT verbatim from a member