This bingo card has a free space and 28 words: Use a customer's name 3 times, Mention that a customer can email, text or call us, Tell a customer about the customer portal, Offer the customer a call ahead, Ask the customer if they know about the YEP and build value in it, Book a free termite inspection (unprompted by the customer), Book a free home inspection (unprompted by the customer), Recap a call, Show empathy, Long-time customer value add, Thank the customer for their feedback, Make the customer laugh, Build rapport: ask unrelated questions and make conversation, (Unprompted) explain treatments are every 3 months to work as a protective barrier, (Unprompted) explain that services are seasonal to treat for pests that are active at different times of year, Explain TTs/the warranty, When rescheduling an appointment, ask if there are any notes you can add/update., Add the autopay discount, Card expiration reminder, Ask about their tech in specific and build confidence in their tech's abilities, Unprompted offer a manager stop or call and schedule it, Informing the customer about technician notes from each service, FDS cancel call, Non-FDS cancel call, D2D Complaint call, Driving Feedback call, Send a customer through secure pay and Customer wondering if their tech is still coming today.
Inside Sales Hospitality | Beyond Retro | Christmas Bingo | August Game | SMART
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