(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Long-time customer value add
Non-FDS cancel call
Explain TTs/the warranty
Customer wondering if their tech is still coming today
Show empathy
Driving Feedback call
Ask the customer if they know about the YEP and build value in it
Make the customer laugh
Use a customer's name 3 times
Book a free home inspection (unprompted by the customer)
Recap a call
Tell a customer about the customer portal
When rescheduling an appointment, ask if there are any notes you can add/update.
Ask about their tech in specific and build confidence in their tech's abilities
Unprompted offer a manager stop or call and schedule it
(Unprompted) explain that services are seasonal to treat for pests that are active at different times of year
Book a free termite inspection (unprompted by the customer)
Send a customer through secure pay
Offer the customer a call ahead
D2D Complaint call
Thank the customer for their feedback
Card expiration reminder
Mention that a customer can email, text or call us
Add the autopay discount
FDS cancel call
(Unprompted) explain treatments are every 3 months to work as a protective barrier
Informing the customer about technician notes from each service
Build rapport: ask unrelated questions and make conversation
