(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
When rescheduling an appointment, ask if there are any notes you can add/update.
Non-FDS cancel call
Explain TTs/the warranty
Unprompted offer a manager stop or call and schedule it
Mention that a customer can email, text or call us
Make the customer laugh
Ask the customer if they know about the YEP and build value in it
Tell a customer about the customer portal
Book a free home inspection (unprompted by the customer)
Long-time customer value add
Offer the customer a call ahead
Card expiration reminder
Build rapport: ask unrelated questions and make conversation
Show empathy
Ask about their tech in specific and build confidence in their tech's abilities
(Unprompted) explain that services are seasonal to treat for pests that are active at different times of year
D2D Complaint call
Add the autopay discount
Customer wondering if their tech is still coming today
Send a customer through secure pay
Informing the customer about technician notes from each service
Driving Feedback call
Recap a call
Thank the customer for their feedback
(Unprompted) explain treatments are every 3 months to work as a protective barrier
FDS cancel call
Use a customer's name 3 times
Book a free termite inspection (unprompted by the customer)
