This bingo card has a free space and 30 words: Got a called that wished you a Happy 4th of July, Phone range twice, but no one was there when you answered, Patient pushed back on giving their name and DOB, New Patient registration (had to create a new MRN), Transferred a call to Orthopedics or POD 3, Patient transferred to Patient experience, Patient transferred to billing, Bad connection, Hear a dog barking in the background, Hear a child in the background, Patient asking to speak with nursing, Patient upset at how far out we are booking, Patient says "I was told to call and I don't know why", Patient tries to give too much history, Patient wants to leave a message and says "they will know what I'm calling about", Robot / AI call, Patients last name starts with a T, Patient says thank you, Patient laughs, Patient has BCBS insurance, Patient is over 35, Patient is under 18, Patient spells their name without being asked, Patient calls you by your name, Patients first name starts with J, Patient has Medicare, You can answer a question in teams, Asked for a reverse introduction, No record of a call being made to the patient when patient is trying to return a call and Out of state caller (not MN or WI).
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