(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient tries to give too much history
Patient upset at how far out we are booking
Patient has Medicare
Patient is under 18
Patient calls you by your name
Patient has BCBS insurance
Patient transferred to billing
Patient wants to leave a message and says "they will know what I'm calling about"
Hear a dog barking in the background
Patient spells their name without being asked
Patient laughs
Patient says "I was told to call and I don't know why"
Patients first name starts with J
Bad connection
Hear a child in the background
No record of a call being made to the patient when patient is trying to return a call
Patient transferred to Patient experience
Patient pushed back on giving their name and DOB
Asked for a reverse introduction
Got a called that wished you a Happy 4th of July
Robot / AI call
Out of state caller (not MN or WI)
New Patient registration (had to create a new MRN)
You can answer a question in teams
Transferred a call to Orthopedics or POD 3
Patients last name starts with a T
Phone range twice, but no one was there when you answered
