(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Bad connection
Patient tries to give too much history
Patient transferred to Patient experience
Patient upset at how far out we are booking
Patients last name starts with a T
New Patient registration (had to create a new MRN)
Transferred a call to Orthopedics or POD 3
Asked for a reverse introduction
Patient says "I was told to call and I don't know why"
Got a called that wished you a Happy 4th of July
Out of state caller (not MN or WI)
Patient transferred to billing
Patient laughs
Patient calls you by your name
Phone range twice, but no one was there when you answered
Patients first name starts with J
Patient says thank you
Patient wants to leave a message and says "they will know what I'm calling about"
Patient has BCBS insurance
Patient pushed back on giving their name and DOB
Hear a child in the background
Patient is under 18
Patient has Medicare
Hear a dog barking in the background
No record of a call being made to the patient when patient is trying to return a call
