(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred a call to Orthopedics or POD 3
Patient asking to speak with nursing
Patient says "I was told to call and I don't know why"
Patient has Medicare
Robot / AI call
New Patient registration (had to create a new MRN)
No record of a call being made to the patient when patient is trying to return a call
Hear a child in the background
Patient spells their name without being asked
Patient laughs
Patient transferred to billing
Patients last name starts with a T
Got a called that wished you a Happy 4th of July
Out of state caller (not MN or WI)
Patients first name starts with J
Hear a dog barking in the background
Phone range twice, but no one was there when you answered
Patient pushed back on giving their name and DOB
Patient says thank you
Patient is under 18
Patient calls you by your name
Patient upset at how far out we are booking
You can answer a question in teams
Patient tries to give too much history
Patient wants to leave a message and says "they will know what I'm calling about"
