(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient says thank you
Patient wants to leave a message and says "they will know what I'm calling about"
Bad connection
Hear a dog barking in the background
Robot / AI call
Patient transferred to billing
Patient transferred to Patient experience
Hear a child in the background
Got a called that wished you a Happy 4th of July
Patient upset at how far out we are booking
You can answer a question in teams
Patient has BCBS insurance
No record of a call being made to the patient when patient is trying to return a call
Patient asking to speak with nursing
Patient calls you by your name
Patient spells their name without being asked
Patient says "I was told to call and I don't know why"
Transferred a call to Orthopedics or POD 3
Patients last name starts with a T
Asked for a reverse introduction
Patient pushed back on giving their name and DOB
Patient laughs
New Patient registration (had to create a new MRN)
Out of state caller (not MN or WI)
Patient has Medicare
Patients first name starts with J
Patient tries to give too much history
Phone range twice, but no one was there when you answered
