This bingo card has a free space and 34 words: Greeted Promptly, Could have used IVR, Takes active notes, Pulls up CDIC, Client shares username , Checks preferences, Submits OOW survey, Shares Thrivent ID, Shares full name of Trust, Removes residential phone, Validates email, “What kind of device are you using?” , CCP says, “Take your time.” , CCP is put on speakerphone, CCP says "Thrivent Access Management“, Password is case-sensitive, “Eye-ball icon”, CCP pulls up Twilio, CCP says, “Beneficiaries.”, CCP apologizes/yields to caller, Guides to beneficiary details, Anything else I can help you with today?” , CCP thanks client for calling, ANI matched phone number, CCP used IVR to start call, Repeated email address, Confirmed address, Validated email and address in Salesforce, CCP refreshes Salesforce, CCP says, "Forgot Password link" , Confirmed username, "If you have any questions, just let me know.", Client's phone vibrates and Offered to connect to product center.
QA Day Bingo | Thrivent.com | Call Center Bingo | Mychart Bingo | Memorial Holiday Bingo
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