Client'sphonevibrates​CCP says,“Beneficiaries.”​PullsupCDIC​Clientsharesusername​Anythingelse I canhelp you withtoday?” ​"If you haveanyquestions,just let meknow."CCP says"ThriventAccessManagement“​CCPrefreshesSalesforceSubmitsOOWsurvey​GreetedPromptly​CCP says,"ForgotPasswordlink" ​Offered toconnect toproductcenterRemovesresidentialphone​Guides tobeneficiarydetailsCouldhaveused IVR​CCPthanksclient forcallingCCP is put onspeakerphoneCCPpulls upTwilio​SharesThriventIDPasswordis case-sensitive​CCPapologizes/yieldsto caller​Sharesfull nameof TrustValidatesemailValidatedemail andaddress inSalesforce​CCP says,“Take yourtime.” ​“Eye-ballicon”ANImatchedphonenumber​Confirmedaddress​CCP usedIVR tostart callRepeatedemailaddress​Checkspreferences​“What kindof deviceare youusing?” ​TakesactivenotesConfirmedusername​Client'sphonevibrates​CCP says,“Beneficiaries.”​PullsupCDIC​Clientsharesusername​Anythingelse I canhelp you withtoday?” ​"If you haveanyquestions,just let meknow."CCP says"ThriventAccessManagement“​CCPrefreshesSalesforceSubmitsOOWsurvey​GreetedPromptly​CCP says,"ForgotPasswordlink" ​Offered toconnect toproductcenterRemovesresidentialphone​Guides tobeneficiarydetailsCouldhaveused IVR​CCPthanksclient forcallingCCP is put onspeakerphoneCCPpulls upTwilio​SharesThriventIDPasswordis case-sensitive​CCPapologizes/yieldsto caller​Sharesfull nameof TrustValidatesemailValidatedemail andaddress inSalesforce​CCP says,“Take yourtime.” ​“Eye-ballicon”ANImatchedphonenumber​Confirmedaddress​CCP usedIVR tostart callRepeatedemailaddress​Checkspreferences​“What kindof deviceare youusing?” ​TakesactivenotesConfirmedusername​

Thrivent.com - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client's phone vibrates​
  2. CCP says, “Beneficiaries.”​
  3. Pulls up CDIC​
  4. Client shares username ​
  5. Anything else I can help you with today?” ​
  6. "If you have any questions, just let me know."
  7. CCP says "Thrivent Access Management“​
  8. CCP refreshes Salesforce
  9. Submits OOW survey​
  10. Greeted Promptly​
  11. CCP says, "Forgot Password link" ​
  12. Offered to connect to product center
  13. Removes residential phone​
  14. Guides to beneficiary details
  15. Could have used IVR​
  16. CCP thanks client for calling
  17. CCP is put on speakerphone
  18. CCP pulls up Twilio​
  19. Shares Thrivent ID
  20. Password is case-sensitive​
  21. CCP apologizes/yields to caller​
  22. Shares full name of Trust
  23. Validates email
  24. Validated email and address in Salesforce​
  25. CCP says, “Take your time.” ​
  26. “Eye-ball icon”
  27. ANI matched phone number​
  28. Confirmed address​
  29. CCP used IVR to start call
  30. Repeated email address​
  31. Checks preferences​
  32. “What kind of device are you using?” ​
  33. Takes active notes
  34. Confirmed username​