ValidatesemailCCPapologizes/yieldsto caller​CCP says,“Beneficiaries.”​Sharesfull nameof TrustConfirmedusername​CCP says"ThriventAccessManagement“​Offered toconnect toproductcenterCCPthanksclient forcallingGuides tobeneficiarydetailsCCP is put onspeakerphoneAnythingelse I canhelp you withtoday?” ​ANImatchedphonenumber​Repeatedemailaddress​PullsupCDIC​Removesresidentialphone​Confirmedaddress​Validatedemail andaddress inSalesforce​CCPpulls upTwilio​“Eye-ballicon”Checkspreferences​Client'sphonevibrates​SharesThriventIDClientsharesusername​“What kindof deviceare youusing?” ​CCP says,“Take yourtime.” ​Couldhaveused IVR​GreetedPromptly​CCP usedIVR tostart callTakesactivenotesSubmitsOOWsurvey​"If you haveanyquestions,just let meknow."CCPrefreshesSalesforcePasswordis case-sensitive​CCP says,"ForgotPasswordlink" ​ValidatesemailCCPapologizes/yieldsto caller​CCP says,“Beneficiaries.”​Sharesfull nameof TrustConfirmedusername​CCP says"ThriventAccessManagement“​Offered toconnect toproductcenterCCPthanksclient forcallingGuides tobeneficiarydetailsCCP is put onspeakerphoneAnythingelse I canhelp you withtoday?” ​ANImatchedphonenumber​Repeatedemailaddress​PullsupCDIC​Removesresidentialphone​Confirmedaddress​Validatedemail andaddress inSalesforce​CCPpulls upTwilio​“Eye-ballicon”Checkspreferences​Client'sphonevibrates​SharesThriventIDClientsharesusername​“What kindof deviceare youusing?” ​CCP says,“Take yourtime.” ​Couldhaveused IVR​GreetedPromptly​CCP usedIVR tostart callTakesactivenotesSubmitsOOWsurvey​"If you haveanyquestions,just let meknow."CCPrefreshesSalesforcePasswordis case-sensitive​CCP says,"ForgotPasswordlink" ​

Thrivent.com - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Validates email
  2. CCP apologizes/yields to caller​
  3. CCP says, “Beneficiaries.”​
  4. Shares full name of Trust
  5. Confirmed username​
  6. CCP says "Thrivent Access Management“​
  7. Offered to connect to product center
  8. CCP thanks client for calling
  9. Guides to beneficiary details
  10. CCP is put on speakerphone
  11. Anything else I can help you with today?” ​
  12. ANI matched phone number​
  13. Repeated email address​
  14. Pulls up CDIC​
  15. Removes residential phone​
  16. Confirmed address​
  17. Validated email and address in Salesforce​
  18. CCP pulls up Twilio​
  19. “Eye-ball icon”
  20. Checks preferences​
  21. Client's phone vibrates​
  22. Shares Thrivent ID
  23. Client shares username ​
  24. “What kind of device are you using?” ​
  25. CCP says, “Take your time.” ​
  26. Could have used IVR​
  27. Greeted Promptly​
  28. CCP used IVR to start call
  29. Takes active notes
  30. Submits OOW survey​
  31. "If you have any questions, just let me know."
  32. CCP refreshes Salesforce
  33. Password is case-sensitive​
  34. CCP says, "Forgot Password link" ​