SharesThriventIDCCPapologizes/yieldsto caller​CCP is put onspeakerphoneCCP says,"ForgotPasswordlink" ​CCPpulls upTwilio​CCPrefreshesSalesforceConfirmedusername​Guides tobeneficiarydetailsOffered toconnect toproductcenterCouldhaveused IVR​Sharesfull nameof TrustRemovesresidentialphone​“What kindof deviceare youusing?” ​CCPthanksclient forcallingPasswordis case-sensitive​ANImatchedphonenumber​CCP usedIVR tostart callRepeatedemailaddress​GreetedPromptly​ValidatesemailTakesactivenotesClientsharesusername​Validatedemail andaddress inSalesforce​Checkspreferences​CCP says,“Take yourtime.” ​SubmitsOOWsurvey​CCP says"ThriventAccessManagement“​PullsupCDIC​Anythingelse I canhelp you withtoday?” ​“Eye-ballicon”CCP says,“Beneficiaries.”​Client'sphonevibrates​"If you haveanyquestions,just let meknow."Confirmedaddress​SharesThriventIDCCPapologizes/yieldsto caller​CCP is put onspeakerphoneCCP says,"ForgotPasswordlink" ​CCPpulls upTwilio​CCPrefreshesSalesforceConfirmedusername​Guides tobeneficiarydetailsOffered toconnect toproductcenterCouldhaveused IVR​Sharesfull nameof TrustRemovesresidentialphone​“What kindof deviceare youusing?” ​CCPthanksclient forcallingPasswordis case-sensitive​ANImatchedphonenumber​CCP usedIVR tostart callRepeatedemailaddress​GreetedPromptly​ValidatesemailTakesactivenotesClientsharesusername​Validatedemail andaddress inSalesforce​Checkspreferences​CCP says,“Take yourtime.” ​SubmitsOOWsurvey​CCP says"ThriventAccessManagement“​PullsupCDIC​Anythingelse I canhelp you withtoday?” ​“Eye-ballicon”CCP says,“Beneficiaries.”​Client'sphonevibrates​"If you haveanyquestions,just let meknow."Confirmedaddress​

Thrivent.com - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shares Thrivent ID
  2. CCP apologizes/yields to caller​
  3. CCP is put on speakerphone
  4. CCP says, "Forgot Password link" ​
  5. CCP pulls up Twilio​
  6. CCP refreshes Salesforce
  7. Confirmed username​
  8. Guides to beneficiary details
  9. Offered to connect to product center
  10. Could have used IVR​
  11. Shares full name of Trust
  12. Removes residential phone​
  13. “What kind of device are you using?” ​
  14. CCP thanks client for calling
  15. Password is case-sensitive​
  16. ANI matched phone number​
  17. CCP used IVR to start call
  18. Repeated email address​
  19. Greeted Promptly​
  20. Validates email
  21. Takes active notes
  22. Client shares username ​
  23. Validated email and address in Salesforce​
  24. Checks preferences​
  25. CCP says, “Take your time.” ​
  26. Submits OOW survey​
  27. CCP says "Thrivent Access Management“​
  28. Pulls up CDIC​
  29. Anything else I can help you with today?” ​
  30. “Eye-ball icon”
  31. CCP says, “Beneficiaries.”​
  32. Client's phone vibrates​
  33. "If you have any questions, just let me know."
  34. Confirmed address​