This bingo card has a free space and 82 words: Interpreter Call, No OBC because we're too busy, Hit and Run, Something crazy with Pilgrim, Profanity, Needs rental but no coverage, "I don't want to file a claim I just wanted to make you aware", Someone tells you something they probably should not have, OVC trying to file over the phone, 3 or more cars, Hit a house/building, Caller puts FNOL rep on hold, Confusion about texting, disruption by pet/child, "The other person is at fault" / "I'm not at fault", Misdirect (how did they even get sent here?), Caller unredirectable, Struck a deer, Dashcam footage exists, ETP Declined, Car is already at a shop / DTD Declined, Claim already filed, UNKN FOL / DOL / Location / DIV, Immediate FOL Info-dump, Reporting a claim while actively driving, Confusion about investigation link, You had to say the same thing three or more times, Interpreter disconnected, Any variation of "Why should I have to pay my deductible?", Transfer from Safelite, Someone transferred a call to you but gave you misinformation, Repeatedly talks over you, Call goes past lunch / clock out, Call makes you miss a meeting, Time between calls while autoed in is over 20 mins, Ran a red light, "I don't do texting", Calls in with no info, A misdirect takes longer than 10 mins, Called the wrong insurance company / INSD is no longer with PRAC, "Just a fender bender", "How much longer is this going to be?", "It's on the police report", Escalation email, Call dropped, Rear ended, Laugh or audible disdain about ride-sharing question, Attorney tries to rush you, The agent probably should have filed this one for the INSD, "I don't want this to affect my premium", Multiple calls waiting, FNOL done in under 15 mins, Flooding/ fire/ vandalism, Autoed in and immediately got a call, Interpreter interprets wrong / Lost in translation, FOL make no sense, Customer trauma dumps, Back2Back calls, FNOL takes over an hour, No policy number, Calling from the scene, Does not know how to read police report, Someone says "what" or "huh" when you ask if everyone is okay, Any variation of "what is a deductible", No case number, Unlisted driver or vehicle, No photos / will NOT take photos, Caller has no idea where their own vehicle is, Getting the VIN number was a struggle, Police gave citation/ ticket, Yelling, Arguing in background of call, Accident happened in bumper-to-bumper traffic, You need to take a walk after this one, "Why are you asking me that", Does/has done Uber or other service, Car has already been repaired, Calling about a scrape, Glass damage on rental, Had to file for OVC, Tried to file/filing under a cancelled or expired policy and No Coverage.
FNOL Bingo | Claims Call Center Bingo | FNOL BINGO | Team Robertson Con 4 Bingo Card | Saturday Craziness
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