Reporting aclaim whileactivelydrivingFNOLtakes overan hour"Just afenderbender"Back2BackcallsFNOLdone inunder 15minsClaimalreadyfiledEscalationemailSomeone says"what" or "huh"when you askif everyone isokayPolicegavecitation/ticketNocasenumberConfusionaboutinvestigationlinkHad tofile forOVCAttorneytries torush youDashcamfootageexistsUNKNFOL / DOL/ Location/ DIVLaugh oraudibledisdain aboutride-sharingquestionAutoed inandimmediatelygot a callHit ahouse/buildingTimebetweencalls whileautoed in isover 20 minsNeedsrental butnocoverageStrucka deerConfusionabouttextingSomeonetransferred acall to you butgave youmisinformation"I don't wantto file a claimI just wantedto make youaware"You had tosay thesame thingthree ormore times3 ormorecarsCalled thewrong insurancecompany / INSDis no longer withPRACRearendedCallingabout ascrapeAnyvariation of"what is adeductible"Misdirect(how didthey evenget senthere?)Unlisteddriver orvehicleTransferfromSafeliteSomethingcrazy withPilgrimCustomertraumadumpsHit andRunGlassdamageon rentalCallerunredirectableFlooding/fire/vandalism"I don'tdotexting""The otherperson is atfault" / "I'mnot at fault"YellingInterpreterCallRepeatedlytalks overyou"How muchlonger isthis goingto be?"CalldroppedArguing inbackgroundof callCallingfrom thesceneCar hasalreadybeenrepairedOVCtrying tofile overthe phoneRan aredlightImmediateFOL Info-dumpdisruptionbypet/childNo OBCbecausewe're toobusyNopolicynumberDoes/hasdone Uberor otherserviceA misdirecttakeslonger than10 minsCar isalready at ashop / DTDDeclinedThe agentprobablyshould havefiled this onefor the INSDSomeone tellsyou somethingthey probablyshould nothaveGetting theVIN numberwas astruggleTried tofile/filingunder acancelled orexpired policyInterpreterinterpretswrong / Lostin translation"Why areyouasking methat"FOLmake nosense"It's onthe policereport"ProfanityAccidenthappened inbumper-to-bumpertrafficAny variationof "Whyshould I haveto pay mydeductible?"You needto take awalk afterthis oneCalls inwith noinfoCallerputsFNOL repon holdNo photos/ will NOTtakephotosNoCoverageCall goespast lunch/ clock outCaller hasno ideawhere theirown vehicleisETPDeclinedInterpreterdisconnected"I don'twant this toaffect mypremium"Callmakesyou missa meetingDoes notknow how toread policereportMultiplecallswaitingReporting aclaim whileactivelydrivingFNOLtakes overan hour"Just afenderbender"Back2BackcallsFNOLdone inunder 15minsClaimalreadyfiledEscalationemailSomeone says"what" or "huh"when you askif everyone isokayPolicegavecitation/ticketNocasenumberConfusionaboutinvestigationlinkHad tofile forOVCAttorneytries torush youDashcamfootageexistsUNKNFOL / DOL/ Location/ DIVLaugh oraudibledisdain aboutride-sharingquestionAutoed inandimmediatelygot a callHit ahouse/buildingTimebetweencalls whileautoed in isover 20 minsNeedsrental butnocoverageStrucka deerConfusionabouttextingSomeonetransferred acall to you butgave youmisinformation"I don't wantto file a claimI just wantedto make youaware"You had tosay thesame thingthree ormore times3 ormorecarsCalled thewrong insurancecompany / INSDis no longer withPRACRearendedCallingabout ascrapeAnyvariation of"what is adeductible"Misdirect(how didthey evenget senthere?)Unlisteddriver orvehicleTransferfromSafeliteSomethingcrazy withPilgrimCustomertraumadumpsHit andRunGlassdamageon rentalCallerunredirectableFlooding/fire/vandalism"I don'tdotexting""The otherperson is atfault" / "I'mnot at fault"YellingInterpreterCallRepeatedlytalks overyou"How muchlonger isthis goingto be?"CalldroppedArguing inbackgroundof callCallingfrom thesceneCar hasalreadybeenrepairedOVCtrying tofile overthe phoneRan aredlightImmediateFOL Info-dumpdisruptionbypet/childNo OBCbecausewe're toobusyNopolicynumberDoes/hasdone Uberor otherserviceA misdirecttakeslonger than10 minsCar isalready at ashop / DTDDeclinedThe agentprobablyshould havefiled this onefor the INSDSomeone tellsyou somethingthey probablyshould nothaveGetting theVIN numberwas astruggleTried tofile/filingunder acancelled orexpired policyInterpreterinterpretswrong / Lostin translation"Why areyouasking methat"FOLmake nosense"It's onthe policereport"ProfanityAccidenthappened inbumper-to-bumpertrafficAny variationof "Whyshould I haveto pay mydeductible?"You needto take awalk afterthis oneCalls inwith noinfoCallerputsFNOL repon holdNo photos/ will NOTtakephotosNoCoverageCall goespast lunch/ clock outCaller hasno ideawhere theirown vehicleisETPDeclinedInterpreterdisconnected"I don'twant this toaffect mypremium"Callmakesyou missa meetingDoes notknow how toread policereportMultiplecallswaiting

FNOL Bingo Vol 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reporting a claim while actively driving
  2. FNOL takes over an hour
  3. "Just a fender bender"
  4. Back2Back calls
  5. FNOL done in under 15 mins
  6. Claim already filed
  7. Escalation email
  8. Someone says "what" or "huh" when you ask if everyone is okay
  9. Police gave citation/ ticket
  10. No case number
  11. Confusion about investigation link
  12. Had to file for OVC
  13. Attorney tries to rush you
  14. Dashcam footage exists
  15. UNKN FOL / DOL / Location / DIV
  16. Laugh or audible disdain about ride-sharing question
  17. Autoed in and immediately got a call
  18. Hit a house/building
  19. Time between calls while autoed in is over 20 mins
  20. Needs rental but no coverage
  21. Struck a deer
  22. Confusion about texting
  23. Someone transferred a call to you but gave you misinformation
  24. "I don't want to file a claim I just wanted to make you aware"
  25. You had to say the same thing three or more times
  26. 3 or more cars
  27. Called the wrong insurance company / INSD is no longer with PRAC
  28. Rear ended
  29. Calling about a scrape
  30. Any variation of "what is a deductible"
  31. Misdirect (how did they even get sent here?)
  32. Unlisted driver or vehicle
  33. Transfer from Safelite
  34. Something crazy with Pilgrim
  35. Customer trauma dumps
  36. Hit and Run
  37. Glass damage on rental
  38. Caller unredirectable
  39. Flooding/ fire/ vandalism
  40. "I don't do texting"
  41. "The other person is at fault" / "I'm not at fault"
  42. Yelling
  43. Interpreter Call
  44. Repeatedly talks over you
  45. "How much longer is this going to be?"
  46. Call dropped
  47. Arguing in background of call
  48. Calling from the scene
  49. Car has already been repaired
  50. OVC trying to file over the phone
  51. Ran a red light
  52. Immediate FOL Info-dump
  53. disruption by pet/child
  54. No OBC because we're too busy
  55. No policy number
  56. Does/has done Uber or other service
  57. A misdirect takes longer than 10 mins
  58. Car is already at a shop / DTD Declined
  59. The agent probably should have filed this one for the INSD
  60. Someone tells you something they probably should not have
  61. Getting the VIN number was a struggle
  62. Tried to file/filing under a cancelled or expired policy
  63. Interpreter interprets wrong / Lost in translation
  64. "Why are you asking me that"
  65. FOL make no sense
  66. "It's on the police report"
  67. Profanity
  68. Accident happened in bumper-to-bumper traffic
  69. Any variation of "Why should I have to pay my deductible?"
  70. You need to take a walk after this one
  71. Calls in with no info
  72. Caller puts FNOL rep on hold
  73. No photos / will NOT take photos
  74. No Coverage
  75. Call goes past lunch / clock out
  76. Caller has no idea where their own vehicle is
  77. ETP Declined
  78. Interpreter disconnected
  79. "I don't want this to affect my premium"
  80. Call makes you miss a meeting
  81. Does not know how to read police report
  82. Multiple calls waiting