"I don'tdotexting"Autoed inandimmediatelygot a callFNOLdone inunder 15minsA misdirecttakeslonger than10 minsTried tofile/filingunder acancelled orexpired policyNo photos/ will NOTtakephotosNocasenumberRan aredlightTransferfromSafeliteUnlisteddriver orvehicleClaimalreadyfiledRepeatedlytalks overyouDashcamfootageexists"I don't wantto file a claimI just wantedto make youaware"Callmakesyou missa meetingCallerunredirectableBack2BackcallsImmediateFOL Info-dumpHad tofile forOVCMultiplecallswaitingCalls inwith noinfoCallingabout ascrapeCallingfrom thesceneSomeone says"what" or "huh"when you askif everyone isokayGetting theVIN numberwas astruggleEscalationemailMisdirect(how didthey evenget senthere?)CalldroppedAny variationof "Whyshould I haveto pay mydeductible?"Anyvariation of"what is adeductible"Does/hasdone Uberor otherserviceOVCtrying tofile overthe phoneInterpreterdisconnectedThe agentprobablyshould havefiled this onefor the INSD"I don'twant this toaffect mypremium"FNOLtakes overan hourNeedsrental butnocoverage"Just afenderbender"Profanity"Why areyouasking methat"Laugh oraudibledisdain aboutride-sharingquestion"It's onthe policereport"NopolicynumberSomeone tellsyou somethingthey probablyshould nothaveSomeonetransferred acall to you butgave youmisinformationConfusionabouttextingInterpreterCallStrucka deerCustomertraumadumpsCall goespast lunch/ clock outdisruptionbypet/childTimebetweencalls whileautoed in isover 20 minsDoes notknow how toread policereportHit andRunFOLmake nosenseNo OBCbecausewe're toobusyArguing inbackgroundof callHit ahouse/buildingETPDeclinedReporting aclaim whileactivelydrivingPolicegavecitation/ticketConfusionaboutinvestigationlinkFlooding/fire/vandalismYelling3 ormorecarsCar isalready at ashop / DTDDeclinedSomethingcrazy withPilgrimCallerputsFNOL repon hold"The otherperson is atfault" / "I'mnot at fault"Interpreterinterpretswrong / Lostin translationCalled thewrong insurancecompany / INSDis no longer withPRACUNKNFOL / DOL/ Location/ DIV"How muchlonger isthis goingto be?"Glassdamageon rentalCar hasalreadybeenrepairedYou needto take awalk afterthis oneYou had tosay thesame thingthree ormore timesCaller hasno ideawhere theirown vehicleisAccidenthappened inbumper-to-bumpertrafficAttorneytries torush youNoCoverageRearended"I don'tdotexting"Autoed inandimmediatelygot a callFNOLdone inunder 15minsA misdirecttakeslonger than10 minsTried tofile/filingunder acancelled orexpired policyNo photos/ will NOTtakephotosNocasenumberRan aredlightTransferfromSafeliteUnlisteddriver orvehicleClaimalreadyfiledRepeatedlytalks overyouDashcamfootageexists"I don't wantto file a claimI just wantedto make youaware"Callmakesyou missa meetingCallerunredirectableBack2BackcallsImmediateFOL Info-dumpHad tofile forOVCMultiplecallswaitingCalls inwith noinfoCallingabout ascrapeCallingfrom thesceneSomeone says"what" or "huh"when you askif everyone isokayGetting theVIN numberwas astruggleEscalationemailMisdirect(how didthey evenget senthere?)CalldroppedAny variationof "Whyshould I haveto pay mydeductible?"Anyvariation of"what is adeductible"Does/hasdone Uberor otherserviceOVCtrying tofile overthe phoneInterpreterdisconnectedThe agentprobablyshould havefiled this onefor the INSD"I don'twant this toaffect mypremium"FNOLtakes overan hourNeedsrental butnocoverage"Just afenderbender"Profanity"Why areyouasking methat"Laugh oraudibledisdain aboutride-sharingquestion"It's onthe policereport"NopolicynumberSomeone tellsyou somethingthey probablyshould nothaveSomeonetransferred acall to you butgave youmisinformationConfusionabouttextingInterpreterCallStrucka deerCustomertraumadumpsCall goespast lunch/ clock outdisruptionbypet/childTimebetweencalls whileautoed in isover 20 minsDoes notknow how toread policereportHit andRunFOLmake nosenseNo OBCbecausewe're toobusyArguing inbackgroundof callHit ahouse/buildingETPDeclinedReporting aclaim whileactivelydrivingPolicegavecitation/ticketConfusionaboutinvestigationlinkFlooding/fire/vandalismYelling3 ormorecarsCar isalready at ashop / DTDDeclinedSomethingcrazy withPilgrimCallerputsFNOL repon hold"The otherperson is atfault" / "I'mnot at fault"Interpreterinterpretswrong / Lostin translationCalled thewrong insurancecompany / INSDis no longer withPRACUNKNFOL / DOL/ Location/ DIV"How muchlonger isthis goingto be?"Glassdamageon rentalCar hasalreadybeenrepairedYou needto take awalk afterthis oneYou had tosay thesame thingthree ormore timesCaller hasno ideawhere theirown vehicleisAccidenthappened inbumper-to-bumpertrafficAttorneytries torush youNoCoverageRearended

FNOL Bingo Vol 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I don't do texting"
  2. Autoed in and immediately got a call
  3. FNOL done in under 15 mins
  4. A misdirect takes longer than 10 mins
  5. Tried to file/filing under a cancelled or expired policy
  6. No photos / will NOT take photos
  7. No case number
  8. Ran a red light
  9. Transfer from Safelite
  10. Unlisted driver or vehicle
  11. Claim already filed
  12. Repeatedly talks over you
  13. Dashcam footage exists
  14. "I don't want to file a claim I just wanted to make you aware"
  15. Call makes you miss a meeting
  16. Caller unredirectable
  17. Back2Back calls
  18. Immediate FOL Info-dump
  19. Had to file for OVC
  20. Multiple calls waiting
  21. Calls in with no info
  22. Calling about a scrape
  23. Calling from the scene
  24. Someone says "what" or "huh" when you ask if everyone is okay
  25. Getting the VIN number was a struggle
  26. Escalation email
  27. Misdirect (how did they even get sent here?)
  28. Call dropped
  29. Any variation of "Why should I have to pay my deductible?"
  30. Any variation of "what is a deductible"
  31. Does/has done Uber or other service
  32. OVC trying to file over the phone
  33. Interpreter disconnected
  34. The agent probably should have filed this one for the INSD
  35. "I don't want this to affect my premium"
  36. FNOL takes over an hour
  37. Needs rental but no coverage
  38. "Just a fender bender"
  39. Profanity
  40. "Why are you asking me that"
  41. Laugh or audible disdain about ride-sharing question
  42. "It's on the police report"
  43. No policy number
  44. Someone tells you something they probably should not have
  45. Someone transferred a call to you but gave you misinformation
  46. Confusion about texting
  47. Interpreter Call
  48. Struck a deer
  49. Customer trauma dumps
  50. Call goes past lunch / clock out
  51. disruption by pet/child
  52. Time between calls while autoed in is over 20 mins
  53. Does not know how to read police report
  54. Hit and Run
  55. FOL make no sense
  56. No OBC because we're too busy
  57. Arguing in background of call
  58. Hit a house/building
  59. ETP Declined
  60. Reporting a claim while actively driving
  61. Police gave citation/ ticket
  62. Confusion about investigation link
  63. Flooding/ fire/ vandalism
  64. Yelling
  65. 3 or more cars
  66. Car is already at a shop / DTD Declined
  67. Something crazy with Pilgrim
  68. Caller puts FNOL rep on hold
  69. "The other person is at fault" / "I'm not at fault"
  70. Interpreter interprets wrong / Lost in translation
  71. Called the wrong insurance company / INSD is no longer with PRAC
  72. UNKN FOL / DOL / Location / DIV
  73. "How much longer is this going to be?"
  74. Glass damage on rental
  75. Car has already been repaired
  76. You need to take a walk after this one
  77. You had to say the same thing three or more times
  78. Caller has no idea where their own vehicle is
  79. Accident happened in bumper-to-bumper traffic
  80. Attorney tries to rush you
  81. No Coverage
  82. Rear ended