This bingo card has a free space and 29 words: Adverse Event, Benefit Verification, Card Expiration HCP, Copay Card Inquiries - Patient, Copay Card Inquiries - Pharmacy, Copay Card Inquiries - Practice, Claim Status – Patient, Claim Status – Pharmacy Rejections, Claim Status – Practice, Dropped Call, Enrollment – Patient, Enrollment – Pharmacy, Enrollment – Practice, Gatekeeper, General Inquiries – Patient, General Inquiries – Pharmacy, General Inquiries – Practice, One Way Audio, Portal Support Patient, Portal Support HCP, Re-enrollment, Transfer Calls, Pt- Communication Letter Received, Test Call, Check - Reimbursement Issues - Patient, AE/PC or a BV disposition takes precedence., QA is Watching, 8% deducted for incorrect Disposition and Initial reason for the call or why they picked up the phone..
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