GeneralInquiries –PharmacyQA isWatchingCopayCardInquiries -PharmacyClaimStatus –PharmacyRejectionsCopayCardInquiries -PracticePt-CommunicationLetter ReceivedTransferCallsAE/PC or aBVdispositiontakesprecedence.AdverseEventRe-enrollmentCheck -ReimbursementIssues - PatientInitial reasonfor the call orwhy theypicked upthe phone.GatekeeperTestCallClaimStatus –PatientPortalSupportPatientGeneralInquiries– PatientOneWayAudioBenefitVerificationEnrollment– PatientEnrollment–Pharmacy8%deductedfor incorrectDispositionCardExpirationHCPEnrollment– PracticePortalSupportHCPGeneralInquiries– PracticeClaimStatus –PracticeCopayCardInquiries -PatientDroppedCallGeneralInquiries –PharmacyQA isWatchingCopayCardInquiries -PharmacyClaimStatus –PharmacyRejectionsCopayCardInquiries -PracticePt-CommunicationLetter ReceivedTransferCallsAE/PC or aBVdispositiontakesprecedence.AdverseEventRe-enrollmentCheck -ReimbursementIssues - PatientInitial reasonfor the call orwhy theypicked upthe phone.GatekeeperTestCallClaimStatus –PatientPortalSupportPatientGeneralInquiries– PatientOneWayAudioBenefitVerificationEnrollment– PatientEnrollment–Pharmacy8%deductedfor incorrectDispositionCardExpirationHCPEnrollment– PracticePortalSupportHCPGeneralInquiries– PracticeClaimStatus –PracticeCopayCardInquiries -PatientDroppedCall

CRx Disposition Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. General Inquiries – Pharmacy
  2. QA is Watching
  3. Copay Card Inquiries - Pharmacy
  4. Claim Status – Pharmacy Rejections
  5. Copay Card Inquiries - Practice
  6. Pt- Communication Letter Received
  7. Transfer Calls
  8. AE/PC or a BV disposition takes precedence.
  9. Adverse Event
  10. Re-enrollment
  11. Check - Reimbursement Issues - Patient
  12. Initial reason for the call or why they picked up the phone.
  13. Gatekeeper
  14. Test Call
  15. Claim Status – Patient
  16. Portal Support Patient
  17. General Inquiries – Patient
  18. One Way Audio
  19. Benefit Verification
  20. Enrollment – Patient
  21. Enrollment – Pharmacy
  22. 8% deducted for incorrect Disposition
  23. Card Expiration HCP
  24. Enrollment – Practice
  25. Portal Support HCP
  26. General Inquiries – Practice
  27. Claim Status – Practice
  28. Copay Card Inquiries - Patient
  29. Dropped Call