Initial reasonfor the call orwhy theypicked upthe phone.AdverseEventCardExpirationHCPPt-CommunicationLetter ReceivedCopayCardInquiries -PharmacyTestCallGeneralInquiries– PatientPortalSupportHCPAE/PC or aBVdispositiontakesprecedence.Enrollment– PatientTransferCallsBenefitVerificationRe-enrollmentOneWayAudio8%deductedfor incorrectDispositionClaimStatus –PatientDroppedCallEnrollment–PharmacyQA isWatchingClaimStatus –PracticeClaimStatus –PharmacyRejectionsGatekeeperGeneralInquiries –PharmacyCopayCardInquiries -PracticeGeneralInquiries– PracticeCopayCardInquiries -PatientCheck -ReimbursementIssues - PatientPortalSupportPatientEnrollment– PracticeInitial reasonfor the call orwhy theypicked upthe phone.AdverseEventCardExpirationHCPPt-CommunicationLetter ReceivedCopayCardInquiries -PharmacyTestCallGeneralInquiries– PatientPortalSupportHCPAE/PC or aBVdispositiontakesprecedence.Enrollment– PatientTransferCallsBenefitVerificationRe-enrollmentOneWayAudio8%deductedfor incorrectDispositionClaimStatus –PatientDroppedCallEnrollment–PharmacyQA isWatchingClaimStatus –PracticeClaimStatus –PharmacyRejectionsGatekeeperGeneralInquiries –PharmacyCopayCardInquiries -PracticeGeneralInquiries– PracticeCopayCardInquiries -PatientCheck -ReimbursementIssues - PatientPortalSupportPatientEnrollment– Practice

CRx Disposition Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Initial reason for the call or why they picked up the phone.
  2. Adverse Event
  3. Card Expiration HCP
  4. Pt- Communication Letter Received
  5. Copay Card Inquiries - Pharmacy
  6. Test Call
  7. General Inquiries – Patient
  8. Portal Support HCP
  9. AE/PC or a BV disposition takes precedence.
  10. Enrollment – Patient
  11. Transfer Calls
  12. Benefit Verification
  13. Re-enrollment
  14. One Way Audio
  15. 8% deducted for incorrect Disposition
  16. Claim Status – Patient
  17. Dropped Call
  18. Enrollment – Pharmacy
  19. QA is Watching
  20. Claim Status – Practice
  21. Claim Status – Pharmacy Rejections
  22. Gatekeeper
  23. General Inquiries – Pharmacy
  24. Copay Card Inquiries - Practice
  25. General Inquiries – Practice
  26. Copay Card Inquiries - Patient
  27. Check - Reimbursement Issues - Patient
  28. Portal Support Patient
  29. Enrollment – Practice